TaxiPass

Yellow cab service out of Newark airport holds you hostage. They don’t even have an Uber platform. In addition, they give you one price on a receipt and then charge you more-when you get to your destination. After paying by credit card $105.00 the cabbie decided to give himself a tip on my card. After I refused to, unbeknownst to me. Stat away if you can!

Hi ***, We are refunding the $processing fee todayPlease allow 1-business days for settlement Regards, TaxiPass

Hi ***, We are going to resolve the double chargeIt is our policy to allow the banks to resolve disputes once a chargeback is filed, but after looking into this issue further we will take action now According to our records we only have one charge against your accountWe made one attempt to charge the card which according to our processor failed and another that passed which should have resulted in one net chargeIt is possible that the failure message is incorrect, though that is not something we have seen before The other possibility is that some drivers use alternatives to TaxiPass which have similar merchant names that have no affiliation to our company In either event, we want to make you wholeWe sincerely apologize for the confusion and experience you hadPlease allow 1-business days for the refund to show on your accountShould you have further questions please contact us at [redacted] Regards, TaxiPass

Hello, I rode their cab from Newark airport to the Upper West SideThe way their system works is that they force you to use this awful machine at the airport if you need to use a credit card, overcharging a total of $to your card, and supposedly, they will ONLY charge you the actual amount after you sign a receipt at the end of the rideWhen I rode from the airport, the ticket stated that the cost would be $However, once I got in the guy claimed that the tolls would be an additional $I'm pretty sure that was excessive and wholly inaccurate but I agreed to the rideThen, I was even generous to tip him, which made my total come to $However, I see now that the jerk has charged me for $95.40! I have surfed the web and noticed that this is a common practice for themPLEASE TAKE THEM OUT OF BUSINESS! This is a complete scamThank you

Hi ***, The amount that you are seeing on your account is a pending amount and should be showing as “processing” or “pending”We do pre-authorize all cards at $to ensure that enough funds are available for the rideOnce the driver turns in the finalized receipt with the ride amount, that is the amount (plus the $voucher fee) that will be charged to your account The preauthorized amount should have dropped once the final charge went through so I do not know why it did not disappear on its ownIf you email us at [redacted] with the last digits of the card used, we can investigate further and see what is needed to get rid of the remaining amount Regards TaxiPass

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: TaxiPass has selectively paraphrased a small section of my voice mail, out of context, and inaccurately put quotes around itI said, on ***, that IF I DID NOT get a response to my voice mail (left during standard business hours), I would be forced to protest the charge with [redacted] and file a complaint with the Revdex.comTaxiPass chose not to respondI waited three full weeks after I left that voice mail before contacting [redacted] and the Revdex.com, filing my complaint with Revdex.com on October * In my Revdex.com complaint, I asked TaxiPass for a written apology for poor treatment and for refusing to respond to my complaintI have received neitherTaxiPass seems entirely unapologetic for their actions and for their failure to address the issue, taking no responsibility for their actionsBy passing the buck to [redacted] (“Please follow up with [redacted] regarding the status of your dispute”), they have failed entirely to address this portion of the request I also requested a full refund from TaxiPassOn the [redacted] case info TaxiPass cites here (for a partial refund), the due date for their response to [redacted] was today, 11/*/As of this writing, after 5:30PM Pacific, I have not received a determination from [redacted] indicating that the charge has been resolved; nor have I had a credit posted to my [redacted] accountI have no indication that [redacted] has even received a response from TaxiPass, yet TaxiPass is using this (as of yet) hypothetical situation are their excuse to not respond here In short, TaxiPass has not addressed the core issue nor taken any responsibility for their actionsTaxiPass has not made any good faith effort whatsoever at resolving this complaint in this forumNone! Sincerely, [redacted]

left;"> Hello, *** ***We see that you called on September *** and left a voicemail stating that you were overcharged and would "*** *** *** *** ***" Our policy states that once a customer initiates a dispute with his/her credit card company or bank, then that credit card company or bank arbitrates the disputeSince you disputed with ***, *** has already contacted usBelow are the details*** Case#: *** Request Type: Overcharged-*** Charge Ref#: *** Voucher#: *** Original Charge Date: 9/**/Charge Amount: Dispute Date: 10/**/Dispute Amount: Dispute Due Date: 11/**/Please follow up with *** *** regarding the status of your disputeThank you, Taxipass

Dear *** ***,
I am sorry that the system was was confusing and that you were not given the proper informationThe amount that makes up your charge is the total of the base fare which would be the amount written on the yellow sheet handed by the dispatcherAny extras for luggage
would also appear on this sheet
Next tolls need to be added inSince drivers can take different routes, the tolls are unknown until the endOn our voucher we state to add in fare + tolls to account for thatOn the next line is where any tip would be added.
If the above is added up you receive your totalAs stated on the voucher and signage on the kiosks, there is a $processing fee since the drivers and airport use TaxiPass as a 3rd party credit card processor
TaxiPass does not set the base fares (this is done so by the cities of Newark and Elizabeth), but knowing the approximate range of total charges, $probably is correctHowever, we will request a copy of the voucher today to investigate what amount was filled out and turned into us by the driverIf there is anything that seems off on that voucher we will immediately refund you the disputed amount of $If we do not receive the voucher by Monday the *** we will also refund this amount straight away
We apologize if you felt taken advantage of - we definitely do not want thatWe will be contacting you directly for more information on the charge so we can look it up and get all the details
Regards,
TaxiPass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Dear ***,
I have re-reviewed the history of your complaintIt is true that we cannot control the metered rates and the actions of the drivers since we are only a service to provide
card acceptanceNormally, we would advise speaking to the fleet, but in this case it appears this driver is an owner-operator and not part of a major fleetThe signature on the charge also does not resemble your name
Generally, we do not arbitrate these issues and would rely on the bank's final say, but we do not want to leave you with an overall bad experienceI am instructing that the $refund be processed todayPlease allow 1-business days for processing
Regards,
***

Hello, [redacted]. We see that you called on September [redacted] and left a voicemail stating that you were overcharged and would "[redacted]" Our policy states that once a customer initiates a dispute with his/her credit card company or bank, then that credit card company or...

bank arbitrates the dispute. Since you disputed with [redacted], [redacted] has already contacted us. Below are the details. [redacted] Case#: [redacted] Request Type: Overcharged-[redacted] Charge Ref#: [redacted] Voucher#: [redacted] Original Charge Date: 9/**/2015 Charge Amount: 98.50 Dispute Date: 10/**/2015 Dispute Amount: 35.50 Dispute Due Date: 11/**/2015 Please follow up with [redacted] regarding the status of your dispute. Thank you, Taxipass

Hi [redacted],
We are going to resolve the double charge. It is our policy to allow the banks to resolve disputes once a chargeback is filed, but after looking into this issue further we will take action now.
According to our records we only have one charge against your...

account. We made one attempt to charge the card which according to our processor failed and another that passed which should have resulted in one net charge. It is possible that the failure message is incorrect, though that is not something we have seen before.
The other possibility is that some drivers use alternatives to TaxiPass which have similar merchant names that have no affiliation to our company. 
In either event, we want to make you whole. We sincerely apologize for the confusion and experience you had. Please allow 1-3 business days for the refund to show on your account. Should you have further questions please contact us at [redacted].
Regards,
TaxiPass

Hi [redacted],
We are refunding the $4.50 processing fee today. Please allow 1-3 business days for settlement.
Regards,
TaxiPass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.TaxiPass had no charge from any of their drivers on this date, for the stated amount against my...

credit card.  They recommend disputing the charge with my credit card company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 TaxiPass has selectively paraphrased a small section of my voice mail, out of context, and inaccurately put quotes around it. I said, on [redacted], that IF I DID NOT get a response to my voice mail (left during standard business hours), I would be forced to protest the charge with [redacted] and file a complaint with the Revdex.com. TaxiPass chose not to respond. I waited three full weeks after I left that voice mail before contacting [redacted] and the Revdex.com, filing my complaint with Revdex.com on October *. In my Revdex.com complaint, I asked TaxiPass for a written apology for poor treatment and for refusing to respond to my complaint. I have received neither. TaxiPass seems entirely unapologetic for their actions and for their failure to address the issue, taking no responsibility for their actions. By passing the buck to [redacted] (“Please follow up with [redacted] regarding the status of your dispute”), they have failed entirely to address this portion of the request.  I also requested a full refund from TaxiPass. On the [redacted] case info TaxiPass cites here (for a partial refund), the due date for their response to [redacted] was today, 11/*/15. As of this writing, after 5:30PM Pacific, I have not received a determination from [redacted] indicating that the charge has been resolved; nor have I had a credit posted to my [redacted] account. I have no indication that [redacted] has even received a response from TaxiPass, yet TaxiPass is using this (as of yet) hypothetical situation are their excuse to not respond here. In short, TaxiPass has not addressed the core issue nor taken any responsibility for their actions. TaxiPass has not made any good faith effort whatsoever at resolving this complaint in this forum. None!Sincerely,[redacted]

Hi [redacted],
The amount that you are seeing on your account is a pending amount and should be showing as “processing” or “pending”. We do pre-authorize all cards at $155.50 to ensure that enough funds are available for the ride. Once the driver turns in the...

finalized receipt with the ride amount, that is the amount (plus the $5.50 voucher fee) that will be charged to your account. 
The preauthorized amount should have dropped once the final charge went through so I do not know why it did not disappear on its own. If you email us at [redacted] with the last 5 digits of the card used, we can investigate further and see what is needed to get rid of the remaining amount.
Regards
TaxiPass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 TaxiPass has selectively paraphrased a small section of my voice mail, out of context, and inaccurately put quotes around it. I said, on [redacted], that IF I DID NOT get a response to my voice mail (left during standard business hours), I would be forced to protest the charge with [redacted] and file a complaint with the Revdex.com. TaxiPass chose not to respond. I waited three full weeks after I left that voice mail before contacting [redacted] and the Revdex.com, filing my complaint with Revdex.com on October *.
 In my Revdex.com complaint, I asked TaxiPass for a written apology for poor treatment and for refusing to respond to my complaint. I have received neither. TaxiPass seems entirely unapologetic for their actions and for their failure to address the issue, taking no responsibility for their actions. By passing the buck to [redacted] (“Please follow up with [redacted] regarding the status of your dispute”), they have failed entirely to address this portion of the request. 
 I also requested a full refund from TaxiPass. On the [redacted] case info TaxiPass cites here (for a partial refund), the due date for their response to [redacted] was today, 11/*/15. As of this writing, after 5:30PM Pacific, I have not received a determination from [redacted] indicating that the charge has been resolved; nor have I had a credit posted to my [redacted] account. I have no indication that [redacted] has even received a response from TaxiPass, yet TaxiPass is using this (as of yet) hypothetical situation are their excuse to not respond here. 
In short, TaxiPass has not addressed the core issue nor taken any responsibility for their actions. TaxiPass has not made any good faith effort whatsoever at resolving this complaint in this forum. None!
Sincerely,[redacted]

Hello,
I rode their cab from Newark airport to the Upper West Side. The way their system works is that they force you to use this awful machine at the airport if you need to use a credit card, overcharging a total of $150 to your card, and supposedly, they will ONLY charge you the actual amount after you sign a receipt at the end of the ride. When I rode from the airport, the ticket stated that the cost would be $65. However, once I got in the guy claimed that the tolls would be an additional $19.50. I'm pretty sure that was excessive and wholly inaccurate but I agreed to the ride. Then, I was even generous to tip him, which made my total come to $89.00. However, I see now that the jerk has charged me for $95.40! I have surfed the web and noticed that this is a common practice for them. PLEASE TAKE THEM OUT OF BUSINESS! This is a complete scam. Thank you.

[redacted],
We apologize that you were overcharged. Please understand that the drivers are not employed by TaxiPass as we only process the vouchers as they are when turned in.
/>
We are instructing a refund of $45.00 to your card today which should settle in 1-3 business days.
Regards,
TaxiPass

Review: I was overcharged by a taxi driver that uses TaxiPass. I had contacted TaxiPass to complain about this issue but was unable to even speak to a representative. I contacted my bank to dispute the charge, and they told me to complain on this website first. My issue is that the Taxi Driver took advantage of my situation and overcharged me for the distance I went. I was waiting at LGA airport Central Terminal Drive when I was approached by the taxi. I was told before entering the taxi that it would 60 dollars including tolls and was not informed of the 4.50 TaxiPass fee. The taxi ride to 155 Claremont Avenue would have also cost 40-50 dollars less in a metered cab. The taxi driver drove very recklessly and was constantly writing things down while on the phone. She would also not let me leave unless I paid the new fee, which I was forced to do. I was unable to even contact a customer representative when I tried to file a complaint and only my bank could help me by directing me to their website and this one.