Sign in

Taylor Gifts, Incorporated

Sharing is caring! Have something to share about Taylor Gifts, Incorporated? Use RevDex to write a review
Reviews Taylor Gifts, Incorporated

Taylor Gifts, Incorporated Reviews (33)

Review: I ordered 2 stone wave micro cookers which claim to "cook meals in minutes". They came in the mail & I am not exaggerating when I say that they're so small you couldn't even put a can of soup in it. I called the company to request a return shipping label, as it cost me $12 in shipping that I wouldn't get back & didn't feel I should have to put more $ into something misrepresented & that I wouldn't have. The 1st gentleman I spoke to was new & super nice & professional. He came back to tell me they wouldn't honor my request because there was nothing wrong with the item. When I asked to speak to a manager, he came back to tell me they were all in a meeting & that they said the answer was still no. I told him again I wanted to talk to a manager & asked when should I call back & what the manager's name was. He told me to call back in about an hour & her name was [redacted]. At that time I heard someone next to him say "you don't need to give her my last name", I said "I heard that, was that your manager?", he replied "yes ma'am" & I asked to talk to her. She got on the phone & immediately started saying "I am NOT going to send you a return label, I am NOT going to pay for you to ship that back when there is nothing wrong with it..." All without taking a breath. I said "a hello would've been nice & there is something wrong with it, its misleading & I couldn't cook a "meal in minutes" when I can't even put a can of soup in it". She asked if it was broken & I told her, maybe it is, I didn't even take it all the way out of the box, I will check when I get home" for her to reply "what are you going to do, go home & smash it to pieces", I said "yes, that's exactly what I was going to do, are you kidding me right now???" I asked to speak to her supervisor & she claimed to be the owner with no one above her. I told her I would call the Revdex.com & blast her name on fb because she was being so rude. She said, "go ahead,I think we're done here, I am NOT issuing you a return label & you have 45 days to return the item if you choose"... I started to tell her how rude she is being for no reason & she gave the phone back to the gentleman & I heard her call me a [redacted]. I asked the guy if she just called me a "[redacted] and he said "yes ma'am".Desired Settlement: I'm requesting a return shipping label and full refund as item does not do what it states and store manager/owner/whatever was extremely inappropriate and rude.

Business

Response:

November 1, 2013

**. [redacted]

The Revdex.com

Re: Case# [redacted] - [redacted]

Dear **. [redacted],

This letter is in regards to a recent correspondence received by your organization in the matter of a complaint set forth by **. [redacted].

In regards to **. [redacted]'s complaint, a pre-paid label will be mailed out to her today; once the item(s) is received back to our company a credit will be issued back to the card used for the purchase.

If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

On October 2,2015 I placed an order online with this company through their "Get Organized" portion also known as Taylor gifts. I paid just under $60.00 for a wicker in between washer and dryer organizer. On October 15, 2015 I received a notice that the item had shipped and a label had been created via Fed Ex. On October 27 I contacted Get organized again because the item was still at the "label created"status. They placed a supposed "replacement order". Then on November 7, 2015 I logged onto the "get Organized" website to check the status of my order and it showed under my account that no previous orders existed for me so I contacted customer service again, although it took 5 tries, I kept getting hung up on, then finally got through to someone and she said the item was on "back order" and would be shipped in the future. So basically, 35 days after they received my payment of almost $60.00 the item is not even available.

Review: ORDERED A LED FULL PAGE MAGNIFIER ON 6/15/2014. RECEIVED IT AROUND 6/21/2014. IT DID NOT WORK AND MAGNIIFIER WAS BROKEN. THE CATALOG I ORDERED IT FROM WAS NAMED (BETTER SENIOR LIVING). THE E-MAIL ADDRESS SHOWED ([redacted].COM). IT TOOK ME SEVERAL ATTEMPTS TO FINALLY ARRIVE AT (TAYLOR GIFTS). THERE WAS NO INVOICE IN THE PACKAGE. IT WAS A MAIL ORDER AND A CHECK WAS ENCLOSED IN THE AMOUNT OF $85.92, CHECK #[redacted]. CALLED ON 7/11 AND 7/21/2014. RETURN LABEL WAS RECEIVED AND ITEM RETURNED AT THE END OF JULY. ANOTHER E-MAIL WAS SENT TO TAYLOR GIFTS ON 8/14/2014. NO RESPONCE FROM THEM. NO REFUND CHECK RECEIVED.Desired Settlement: REFUND CHECK IN THE FULL AMOUNT OF $85.92.

Business

Response:

September 16, 2014

Revdex.com

Complaint# [redacted] - [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

My sincerest apologies to [redacted] for the inconvenience she has endured trying to resolve her issues with her order. I have processed the return myself to ensure that [redacted]'s refund check ($85.92) goes out promptly. She should receive it within 3-5 business days.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Business

Response:

September 16, 2014

Revdex.com

Complaint# [redacted] - [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

My sincerest apologies to [redacted] for the inconvenience she has endured trying to resolve her issues with her order. I have processed the return myself to ensure that [redacted]'s refund check ($85.92) goes out promptly. She should receive it within 3-5 business days.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Review: I returned an item back to the company as I was not satisfied with it. I am supposed to receive a refund for returning the merchandise but the company has been giving me much trouble. I have called the company everyday for 4 weeks and each customer service rep advises me that the refund is in the mail and I should receive my check within 7 days. The seven days never gets here and this leaves me very frustrated. I just wnt my refund of $19.98Desired Settlement: My refund check of 19.98

Business

Response:

September 2, 2014

Revdex.com

Case # [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

We reached out to [redacted] today to rectify this matter. We have now issued the refund check twice, with each time the checks being returned to sender by the US Postal Service. To resolve the matter the refund check is being overnighted via [redacted] should be in possession of refund check# [redacted] by early afternoon. The [redacted] tracking number is [redacted]. We apologize greatly for any inconvenience this matter may have caused [redacted].

If we may be of any further assistance to the office of the Revdex.com, please do not hesitate to contact us directly.

Sincerely,

Kathy W[redacted]Customer Service Director

Taylor Gifts, Inc.

Review: In the first week of April, I ordered two [redacted] at $12.98 each from Taylor Gifts. I received a letter stating that these items were on backorder and were scheduled to ship 04/08/14. I later received a phone call stating that they would be received after April 16. I waited and waited. I phoned ###-###-#### to inquire about these items on 05/22/14. I was told that I will receive them by Thursday, May 29, 2014. I received nothing. Again, I phoned and asked to speak to the manager on 05/29/14. I was referred to a female by the name of [redacted] or [redacted] . At this time I requested a refund to be sent to me for these items. The manager stated that she was processing it, and the refund would take a week to arrive to me. As of today, 06/12/14, two week later I am still awaiting a refund check. I have not received any communication from Taylor Gifts. The amount that is due to me is small, but business is business. I would like to have my money returned . It has been two months.Desired Settlement: This business has a responsibility to its customers to provide the product ordered or a refund to its customers when the order can not be filled. This company should provide the courtesy to be honest with future customers when telephoned.

Business

Response:

June 16, 2014

Revdex.com

Re: Case I.D.# - [redacted] - [redacted] / [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by Ms. [redacted].

Our records indicate that Ms. [redacted]'s request to cancel the backordered item has been processed and her refund check mailed out from the Taylor Gifts, Inc. headquarters.

**. [redacted] should be in possession of the refund check at any time now. We apologize that the post office has taken longer than usual but the refund check (#[redacted]) in the amount of $22.65 has mailed from our facility. We do ask for a few more days before putting a stop payment on it and re-issuing the funds.

We apologize greatly for the inconvenience **. [redacted] has endured; unfortunately manufacturers have delays that are unfortunately out of our hands. If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: On several occassions I have tried to contact customer service @ the number provided on the catalogue (1-800-829-1133). There is a pre-recorded message giving the caller several options: 1) To place an order 2) To request a catalogue 3) To be removed from the mailing list 4) Customer Service. When you call and push one of the numbers (numbers 2 through 4) you either get a pre-recorded message regarding how you can not request a catalogue, or you are automatically disconnected. Soooo, you press #1 & immediately you get a "live person" answer to place an order. As soon as you start speaking of the above problem, or anything "other than" placing an order, the Customer Service Rep becomes very rude. I've been trying to call for "MONTHS" due to receiving several various catalogues (yes, including the Taylor Gifts catalogue) that I am told my name and address was sold/given to the other catalogues by Taylor Gifts. I have recently relocated to my elderly mothers residence to care for her due to her own inabilities. Recently her mailbox was soooo full of these catalogues that her medicines/medical supplies could not be left in the box (over-crowded). The post office left a message that the ite** (package) would have to be picked up from the post office. Never in 13 years has there been an issue of having an over-crowded mailbox (3 Taylor Gifts catalogues!!!). My poor mother went without her medications for 6 days (holidays were included) because of the unwanted catalogues. I'm not sure how/where they received HER information, unless maybe from a catalogue of my deceased brothers ([redacted]) whom I've also tried "many, many, many" times to have removed from their mailing list. I've never ordered from Taylor Gifts, but I am the 3rd family member (including one who is deceased) who has been plagued by these catalogues. Now, back to the "rude Customer Service Rep"[redacted] When he found out I did NOT want to place an order after all, he got a rude attitude and kept cutting me off "What's your last name", I went on to talk about the problem w/ the automated phone system hanging up on people.... He dismissed this after saying that the phone lines are busy with other callers all pushing various options (not true... I am at work and had "9" people call & trying to push any/all options other than to place an order... they ALL were hung up/disconnected immediately)!!!!! The Rep then ask my zip code and my first name..... meanwhile he's totally ignoring me and what I'm saying... He then says that I will be receiving future catalogues!!!!!!!!!!! I then TRIED to speak & ask to speak w/ a manager & he HUNG UP ON ME!!!!!! Every time after that, I was hung up on immediately!!!!! I tried calling from another phone number & again could only get through when pressing #1 to place an order. When I asked to speak to a manager, I was hung up on!!!Desired Settlement: Remove me from your mailing list. Do not sell my name. Take responsibility for your "wrong doings".... don't continue to give poor customer service to others and then LIE about how the phones are not hanging up on people... At least "try" to be professional!!! Treat people w/ respect!!! Remove me and any other names that are associated to my address from any future mailing lists that you use or have SOLD to others. [redacted] Special Note [redacted] Taylor Gifts has been and is becoming more known for their nuisances w/ their unwanted catalogues, customer service and selling of addresses to other catalogues. This is not an amicable way to gain business in a world of many other competitors. I wish Taylor Gifts the best in their "perhaps" changed/improved/learned from past mistakes way of doing future business.

Business

Response:

January 18, 2014

Revdex.com of Metro DC & Eastern PA

Attention: [redacted]

Re: [redacted]

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

Our records indicate that since both **. [redacted] as well as **. [redacted] were customers of ours, placing orders between 2009 - 2013 they were receiving regular catalogs. I have requested from our catalog printers that they remove both names permanently from our master file. One more mailing may be received since our catalogs are pre-printed 2-3 months in advance. We will also close both accounts, and add them to our do not solicit file.

We apologize greatly for any aggravation we may have caused **. [redacted] and **. [redacted] and mistreatment they have received trying to resolve their issue.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I "fear" that the business (Taylor Gifts) is not sincerely looking into the issue/complaint personally enough to "really" resolve this complaint. You can see for yourself in their reply letter that they have addressed me as "BOTH" a **. and a **. My name is [redacted] (female). Perhaps to use both **. & **. for my other family members who have had an endless supply of their catalogues sent would/could be more accurately understood. My "now deceased" brother ([redacted]: male) and my elderly mother who could not receive her medical supplies due to her over-stuffed mailbox filled with many of Taylor gifts catalogues at once, and myself have ALL requested many, many times to be removed from Taylor Gifts mailing lists. Their automated "hang up" system when you choose an option other than to PLACE AN ORDER & then to be HUNG UP ON when I finally got a live person (when choosing the PLACE AN ORDER option only) was very, very rude and unacceptable. Now, in addition to this rude, unprofessional, and unacceptable behavior comes a very "impersonal" response. It is of great CONCERN how not only was "I" hung up on several times, but 6 of my co-workers who also tried to call could also not get through & were hung up on when they chose the "PLACE AN ORDER" option but asked to speak to a Customer Service Rep. Soooo, first & foremost..... this company should not continue business in such a manner (only taking orders.... and then hang up and not address any other business).

My next issue: Just like I was HUNG UP ON when I unsuccessfully tried to call and speak to someone, I feel as though I have AGAIN been HUNG UP ON!!! How can I be removed from a mailing list (or my mother, or my now deceased brother) when no names/addresses had previously been asked/confirmed (other than my own, which I had given)???

And lastly: I, nor my brother have NEVER EVER ordered from Taylor Gifts~! Not "any time" from 2009 through 2013 (or before/after)!!! My elderly mother can not remember, so I can/will not speak where I am not 100% positive! It is my belief that our "attempts" to have catalogues STOPPED have caused further aggravation and MORE catalogues to be sent to all 3 of us. Just since I had originally placed this complaint (January 14th) have I received 2 more catalogues. And many "new" catalogues who have informed me that they received (were given) my/our addresses from Taylor Gifts. Sooooo no, a simply stated "greatly apologize" and then all else to be dismissed does NOT settle lightly with me. I do NOT feel that this issue is rightfully resolved, but hope and trust that I have no further/future harrassments. It is my HOPE that Taylor Gifts does NOT continue business in such an unprofessional and degrading manner to it's customers and to any/all whom may "try" to contact them.

To Revdex.com: I do sincerely thank you for taking the time & extending the courtesty in such an honorable and speedy fashion in which you have. It is my hope that you will see & understand for yourself upon further review of my previously sent complaint, Taylor Gifts reply, and my now newly added concerns & original complaint have not been rightfully addressed. Taylor Gifts has dismissed the issue at hand by giving a simple reply of what might be "thought" of as the "wanted" response.

I sincerely thank you very, very much for all involvement and attempts in resolving this issue. As for "me". I don't need anything personal. Just for the personal harrassment & sending of catalogues to stop. Beyond that, it would be delightful if this business would conduct their daily phone courtesy with respect, honesty & integrity! I feel for future customers & have high hopes that Revdex.com could be successful in bettering a bad situation.

All the same, any/all efforts are greatly appreciated. I thank all who have had a sincere interest in resolving this issue.

Regards,

Business

Response:

January 22, 2014

Dear **. [redacted],

Again, I apologize that **. [redacted] is not happy with our company's response. I personally handled the removal of **. [redacted]'s name from our mailing list on January 18, 2014. Since she failed to provide us with her elderly mothers information to even remove her from the mailing list, I researched the address to find that not only had catalogs been mailed to **. [redacted] at that address but also to a **. [redacted] at that same address, both of which had placed orders in the past.

I personally reached out to the printers to have both removed to ensure this had been resolved through the entire process. Below are the records that have been removed from our Master Listing:

[redacted] MD [redacted] MD [redacted]

As well I have attached the order placement dates:

[redacted] -

[redacted] 04/07/09 21.94 04/14/09 1 Shipped Complete

[redacted] -

[redacted] 02/27/13 49.94 04/01/13 3 Shipped/Returns

[redacted] 03/19/10 36.94 04/14/10 2 Shipped Complete

It is not the intention of Taylor Gifts to mail unwanted catalogs out to anyone as the rising cost of postage is crippling to small businesses such as ours. I apologize that the situation has been disheartening on **. [redacted].

Sincerely,

Director

Taylor Gifts, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

After reviewing my records of nearly 5 YEARS AGO (according to the date Taylor Gifts provided: 04/09). I found that "my mother" (yes, [redacted]) had used "my credit card" to pay for an order (a gift from me). My sincere apologies for this oversight & my not remembering this far back. Regardless of "how" Taylor Gifts got "my name" from a credit card nearly 5 YEARS AGO, I should not have to make continued requests for "years" to have my name removed from a mailing list. I should not be hung up on at EVERY attempt doing so. Nor should Taylor Gifts have their phone syste** set up to automatically hang up on callers who are not choosing the "Place an Order" option!!!

Having worked in retail myself for several years (Executive ~ HR), it concerns me that Taylor Gifts conducts business in such a fashion as they do (my reason for contacting Revdex.com). It is my experience that good businesses extend great efforts to please the customer. It is not my intention to draw out the venom that this company portrays in their responses (ie.... I did NOT provide my mothers name.... or my deceased brothers because Taylor Gifts had previously stated that the names had ALREADY been removed from their mailing list.... no further looking up by addresses & personally taking care of ([redacted], Director) should have been necessary had their previously stated actions been accurate/true). I "hope" that this last promise of removal does actually occur. Several other attempts where I actually got through their phone system (yes, by "pretending" to place an order & then not getting hung up on when they found out what I "really" wanted) I had also been "promised name/address removal" just prior to being hung up on. If I receive no further catalogues (Taylor Gifts OR ANY OTHERS which Taylor Gifts has sold my name/address to) than I extend great amounts of gratitude and thanks to [redacted], Director! However, all the other "issues" mentioned here have not even been mentioned:

...Rigged phone system to hang up on ALL callers unless you place an order..... don't try to trick them either, they will hang up on you!

...Unkept promises of name/address removal if you should be so lucky to get through their phone system (promises made for YEARS!!!! ..... according to [redacted]'s date of 04/09, it's probably been nearly 5 YEARS OF REQUESTS ....... WOW, oh my...... thanks bunches [redacted]. I had not realized it had been that long I'd been making my requests :(

All in all..... It is my hope that [redacted], Director, will address the issues at hand. My intentions were not only for name removal, but for Revdex.com to be informed of a business that in "many's eye's" is not conducting in a professional & businesslike manner. I am just "one" person. Perhaps it would make more of an impact if I suggested to the others to proceed in the same manner I have. I feel that all of the other "issues" are sadly being "dismissed".

For whatever it is worth.... I do hope that my attempts to "fix" a "problem" will bring "positive" results for a better flow of business for Taylor Gifts. I truly hope that their future business is successful & bright!!!

Moving forward..... please "try" to understand the frustrations of the customers (not me ..... but for the sake of all others before/after me) & strive for all to be satisfied and happy.

TREAT OTHERS AS YOU WOULD YOURSELF..... OR EVEN BETTER "SOMETIMES" : )

**. [redacted] ~

Man's way leads to a hopeless end -- God's way leads to an endless hope. : )

[redacted] No further actions are necessary. I don't need to be pleased personally. I do not accept the previous responses from Taylor Gifts as "Satisfactory" because I feel they are not sincere and/or true [redacted] I have TRIED to get my point across with the hopes/intentions of good/positive outcomes. From here I will just pray for Taylor Gifts positive turn around [redacted]

I thank "ALL" of you (Revdex.com & Taylor Gifts) for the time & attention to this matter. Best Wishes!

Review: I made an order of five items from taylor gifts. Upon receipt of the package, it was opened and I was missing three items. I contacted taylor gifts immediately. My mailman instructed to me that the package was opened. Alex L[redacted] of Customer Service at taylor gifts informed me that everything was shipped and I was to contact the postal service. I did and I got a phone call from them indicating the items missing were never shipped and contact the shipper. I did so but she was adamant that the items were shipped. After repeated tries of trying to get resolution fo a refund or replacement of my missing items, Alex L[redacted] told me to contact [redacted]. I had to ask her for the [redacted] tracking number which she did not supply and I did not know that [redacted] was involved. I contact [redacted] and was told by [redacted] to ask my shipper for a replacement or refund of products missing. I did so and also sent the [redacted] attachment to Alex L[redacted]. I have yet to hear a reply and it has been over a week. I further more asked for the name of the President of Taylor Gifts via email and I keep getting stonewalled by customer service. I have explained this issue to two other customer service specialists with no resolution. Can you help me? The items account to $59.94 of missing merchandise.Desired Settlement: A refund by check.

Consumer

Response:

[redacted]

1:03 PM (43 minutes ago)

to me

To The Revdex.com,

I have been contacted my Taylor Gifts and they have stated that they will reship my items at no charge. I am willing to accept this settlement instead of a refund.

Thank you with your help on this matter.

Regards,

Review: I ORDERED ITEM "PURR-FECT ARCH" 4 MY CAT ALONG W/ANOTHER ITEM 2B SENT 2 MY PO BOX. THEY WERE PAID FOR THRU [redacted]. I RECD THE ONE ITEM, BUT NEVER THE ARCH. THEY SAID I SHOULD HAVE USED MY PO BOX SINCE THEY WERE SENT [redacted] SUREPOST. WELL [redacted] AND [redacted] BOTH HAVE THESE PROGRAMS WHERE THEY DROP THINGS OFF AT THE PO & I DID USE MY PO BOX ADDRESS! BUT PROBLEM I'M HAVING IS THAT THEY TOLD ME THEY RECD PURR-FECT ARCH BACK & CHECK 4 REFUND WAS ALREADY ON IT'S WAY. THAT WAS IN EMAIL DATED 11/25 & SAID I WOULD GET W/IN 7-10 BUSINESS DAYS. WELL, IT'S STILL NOT HERE & THEY R NO LONGER RESPONDING 2 ME. I AM 62-YEAR OLD DISABLED FEMALE, ON LIMITED/FIXED INCOME & NEED THAT MONEY. NOT ENOUGH ROOM ON HERE 4 ME 2 PUT IN EMAILS. BUT I'VE BEEN DEALING WITH Herman S[redacted]@taylorgifts.com. PLEASE GET MY MONEY BACK 4 ME!! THANK YOU! I PAID 20.97 4 IT WHICH INCLUDED S/H. I WANT THAT FULL REFUND BACK SINCE I NEVER RECD IT!! THANK YOU FOR YOUR HELP!Desired Settlement: I WANT FULL REFUND OF $20.97 FOR THIS ITEM I NEVER RECEIVED, BUT WAS RETURNED TO THEM DUE TO DISCREPANCY IN ADDRESS DELIVERY. IT WAS ORIGINALLY ORDERED ON 9/21/14 AND WE'RE ALREADY 2 1/2 MONTHS PAST THAT. I'VE HAD TO REORDER THE ITEM THRU A DIFFERENT COMPANY.

Business

Response:

December 11, 2014Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].A [redacted] refund has been issued as per [redacted]'s request in the amount of $20.97. We apologize greatly for any inconvenience.If we may be of any further assistance to the office of the Revdex.com, please do not hesitate to contact us directly.Sincerely,Kathy WCustomer Service Director

Consumer

Response:

From: [redacted] <[redacted]>Date: Fri, Dec 12, 2014 at 7:37 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] Gifts has refunded me for the returned item.[redacted]

Review: In December I ordered an [redacted] Saw from Taylor gifts. When I received it, it was broken, I called the company and they said they would send me a return address label, which they did. Shortly after Christmas I returned the saw using the return label which they provided. Since then I have heard nothing. I called them, 1/23/2014, 2/10/2014 and 2/18/2014 They people I spoke to all said they would get right back to me and non have even returned my call. today I called again and they told me I could do nothing but wait , I tried to talk to someone who could do something about this problem and no one would talk to me. Meanwhile I am out the cost of the saw and all of the follow up phone calls , and my son still has no Christmas present. Thank you for you assistance in this matter. [redacted]Desired Settlement: I would like either a replacement of a refund on this complaint and better treatment from Taylor Gifts.

Business

Response:

Review: On 2-3-2012 I purchased a orgreenic non stick frying pan from Taylor gifts. In big letters it says that it has a LIFETIME WARRANTY. Nothing stuck to the pan when I first got it but now every thing sticks and it is very hard to remove the food from it.We are an older couple and have never used anything sharp. On 9-13-13 I called Taylor gifts and they told me that they would not replace this defective pan and gave me the phone number for the company that makes them. I called this place. Phone number is: ###-###-####. They told me that I would have to send the pan back to them. I would have to pay for the shipping and also $7.99. That is just about what the pan cost.They referred me back to Taylor Gifts and told me that they are not authorized dealers to be offering this frying pan. This is just not right and I feel that they should take back and replace the frying pan. What does a lifetime warranty mean if they won't stand behind their product. Thanks for your time. My order number is: [redacted]. Right on their invoice they say "Your satisfaction is important to us. (and it is guaranteed)Desired Settlement: Replacement or a refund is what I feel they should do for this issue.

Business

Response:

October 29, 2013

Revdex.com

Re: Case# [redacted] - [redacted]

Dear **. [redacted],

This letter is in regards to a recent correspondence received by your organization on behalf of complainant, **. [redacted].

Our records indicate that **. [redacted] purchased her Orgreenic Frying Pan in February of 2012. At no time within the 18+ months **. [redacted] had the item, had we ever heard any complaint from her in regards to the item. It is indeed factual that **. [redacted] knew from the day of receiving her fry pan that the warranty was in fact with the actual manufacturer of the product, as their guarantee is stuck directly into the pan and must be removed before use. I have also enclosed the invoice / pick ticket that **. [redacted] would have received with her fry pan which states that Taylor Gifts, Inc. has a 45 day return policy; obviously we are way beyond that point at this time.

No one is refusing **. [redacted] a replacement, but guidelines were in fact in place from the time she received her merchandise. A copy of the warranty **. [redacted] received is also enclosed. **. [redacted] would need to return the item to the actual manufacturer for replacement as the manufacturer has stated to her.

If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Review: see Attached document

[redacted]Desired Settlement: see Attached document

Business

Response:

March 4, 2013

Had I had the good sense to read reviews before doing business with Taylor Gifts, I would never had done business with them. I ordered an item from the catalog back in December, 2014. As of March 31, 2015 I had not received the item even though my credit card had processed the charge and the company paid it's money. The most disturbing aspect was my calls to customer service and always being assured that the product was due within days or in fact received and would be shipped out immediately. Never happened. I finally told them that I wanted my money refunded. I will be shocked if that is actually accomplished in a timely manner. This company is unreliable to say the least and I would never recommend them to anyone.

Review: I ordered a Queen Mattress Genie (#[redacted] from Taylor Gifts Catalogue, page 51). I ordered this item because I have acid reflux and this bed wedge raises the mattress up. I ordered this item on June 3, 2013 by sending a check in on that date. I called their telephone number listed on the catalogue , [redacted] after 30 days and spoke with customer service person named [redacted] who was very rude; but said item would be in a about 2 weeks. I called back and spoke with an equally rude cust. service person named [redacted], and have subsequently spoken with him several other times. These people told me there is no home office, just the wharehouse they work in, and they do not give you their names unless you ask for it. They did and do not have this item in stock, and on Aug. 3, 2013, now 60 days later they still do not have it in stock, yet continue to advertise it as though they do. I asked for a full refund on July 22, 1013, and was told a check was issued on July 25th (ck.#[redacted]), yet I have not received it, and it is 10 days since they issued it. I think it fraudulant to advertise a product you do not have, not contact the consumer or offer a refund, and withhold a shipping charge from the refund.Desired Settlement: I was told the check they issued to me, which I have not received is in the amount of $157.48, yet I paid $159.98 for this particular item. I informed them I was reporting them to the Commerce Dept of Pa, and also the Attorney General's Office for false advertising and withholding my money for over 30 days, and they replied, they could hold it for 60 days, and they said to me, "good luck with that, and have fun"; and now as I write this, it is exactly 60 days, and will be more, if they in fact actually issued a check. They told me the Pres. of the company is [redacted] Taylor, but they were not allowed to give out his home address, and there is no business address, only the wharehouse address that you have listed in your records. I've decided to complain to you, because I like others rely on your advice and notice about companies. Thank you. Sincerely, [redacted]

Business

Response:

August 7, 2013

I order a Low Profile Posture Support July 5, 2015, they keep on telling me it is on back order. The last time I called a man answered the phone and he told me it was going to be shipped out today which was 9/21/2015, never got it. I called up today 9/29/2015 and the lady told me it is on back order. I paid for it 8/6/2015. Never got my order. I will never order from them again.

In June we placed an order for potty pads for our dog. The total cost was $64.91 and a month after later we called to inquire as to status. They told us item was back ordered but would arrive soon. A month later without receiving we called back. Asked instead for a refund back to our card. We were told to give it 3 business days. We called today which was 5 business days later and were told a check was mailed instead. We don't want a check. We wanted it back on card used as promised.
Today the rep hung up on me when I told him I was going to file a Revdex.com complaint.

Review: I have been trying to get regular mailing address or email address for the Revdex.com in [redacted]. Each Avenue I try doesn't allow me any access. I went on on the Internet to find an address, I didn't find one. I believe if I send a letter to them without a ZIP Code, it will just be returned to me. I looked for their email address, but nothing.

Please read being close correspondence soil know my problem. I order a lot of merchandise/products through the mail and, ordinarily, I don't have any problems receiving whatever I order. My problem is with Taylor gifts from whom I ordered an item on February 28, 2013 at the final cost of $61.96. As of this letter, I have not received my order nor refund of my payment, see the effort and correspondence that outfit enlisted trying to reach them. No one answers the telephone, you can't leave a message and their email address doesn't allow you to leave a message either.

I order a lot of merchandise to the mail. You are the only company that has not sent my merchandise and whom I had to try to reach to ask about a nondelivery.

By this letter, I am asking when I should expect to receive a merchandise. I am again saying that if the merchandise is not in stock, return my $61.96 as soon as possible.

Sincerely,

[redacted]Desired Settlement: By this letter, I am asking when I should expect to receive a merchandise. I am again saying that if the merchandise is not in stock, return my $61.96 as soon as possible.

Business

Response:

May 3, 2013

Dear [redacted],

This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

Our records indicate that this matter has since been resolved. [redacted] has received her money back as we are unable to fulfill her order for her at this time.

I have enclosed a copy of the check that was received and cashed by [redacted].

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see attached

Regards,

In November 2014 I ordered a CD set "Dean Martin Roast" as a Christmas Gift for my sister. It got closer to the holiday and the order kept showing as back ordered so I got my sister something else but kept the order in place. A month later when I checked they said it was cancelled as they could not hold a "pending payment" for that long. I was somewhat irritated at not being notified, but re-ordered in January 2015. Starting 2/26/15 I called them 10 times (within a 3 month period), only to hear it was still back-ordered. My anger grew and came to an abrupt end today when they said they were just unable to get the item anymore and they had cancelled my order. "nice of them to let me know"....... Each person I spoke with (A[redacted], C[redacted], E[redacted] and today A[redacted] the supervisor was truly apologetic and polite but unable to help). My order number was W2484812. I did advise them that I would be contacting the Revdex.com today. The phone number for Taylor is: 1-800-868-6169 - Thank you in advance for any help that you may provide.

Review: I ordered arthritis gloves before Christmas. I waited until the middle of January and still had not got them. I called to see where thy were and they told me they had been lost in the mail.They said they would send replacements in 3 to 5 days.I did not receive them.I called again in about two weeks. They said I would get them in three to 5 more days.I I got them but there was only 1 pair of gloves in the package. I called again they said would get the other pair in 3 to 5 days.I still have not got them.

Business

Response:

September 3, 2014Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].Taylor Gifts has reached out to [redacted] in regards to her complaint to express our sincerest apologies to her for non-receipt of her merchandise. A full credit of $31.72 has been issued to the card used for the purchase to amicably resolve this matter and to express to [redacted] that her business is very important to us.If we can be of any further assistance to the Pennsylvania Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen WTaylor Gifts, Inc. Customer Service Director

Review: The company "GET ORGANIZED" is the most UNORGANIZED online company I have dealt with. Their products are not delivered within a reasonable amount of time. It took 2 months to get the clear stair protectors & I only got half the order. I still have not received the rest of the order. I noticed the amount of $12.47 withdrawn from my bank account on 8/10/14 without any notification that they are withdrawing any money or that the rest of my order will be shipped. I called their customer service in which the lady said she was a supervisor with no patience or people skills. Everytime I call the customer service, the people are non professional, cannot explain why the order is delayed & get an attitude when you ask them for information. I take it that they don't like their job.

I will never ever order anything from "GET ORGANIZED" or refer them to any other clients. They need to learn how to notify the customer via email or mail when an order is on back order or an estimated time frame. You get absolutely no notification especially when they are going to withdraw money from your account 4 months after the order.Desired Settlement: The desired outcome is for this company to have the products in stock before advertising & if it is on back order, kindly send a courtesy notice to the client with an estimated time frame & when withdrawing money from your account. Just plain & simple as that. Also, get some more friendly, professional, people oriented customer service employees to answer the phone who can give a clear, precise explanation of the issue.

Business

Response:

[redacted]

The Revdex.com

August 12, 2014

Re: [redacted]

Dear [redacted],

This letter is in regards to a correspondence received by your organization in regards to a complaint set forth by [redacted].

We greatly apologize to [redacted] for the matter in which her order was managed. Unfortunately at the time the order the item became unavailable; once it was received in from the manufacturer we promptly shipped it out. I agree with [redacted] that a new process is in order to better service our customers, starting with our representatives. I ensure [redacted] this matter will be reviewed with all parties involved.

If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.

Sincerely,

Kathy W[redacted]

Director

Taylor Gifts, Inc.

Get Organized!

Review: Good Evening:

I placed an order for a pet pedicure and rug grippers on December 11th. The total amount for that order was $54.94. I, without realizing it, used an expired card so the order never went through inclusive of its authorization of $54.94. I called and cancelled the order altogether. A couple of days later I ordered the rug grippers on my new card. The total of that order was $25.96. An authorization was placed on my card for said amount. I waited and waited for my product. I finally called to check on its status and no one from Taylor Gifts bothered to tell me that the product had been discontinued. In addition, an authorization for my first order that I cancelled went on my new card for $54.94. Apparently, the customer service person I spoke with to cancel my order never did so properly. Now, there are two authorizations on my card, one for $54.94 and one for $25.96. This is money tied up on my card. I spoke with a very nice Supervisor by the name of [redacted] at x736 and she tried to help me by faxing over a document to credit card company to release the funds. However, [redacted] didn't put my name on the form or the transactions to be released therefore the form was invalid according to my bank. [redacted] had to leave for the day today (Dec. 23rd) and won't be back until after Christmas. If [redacted] didn't have to leave she would have resent the document and I wouldn't have had to go through what you are about to read. [redacted] entrusted my situation with a nightmare of a woman by the name of [redacted] at x[redacted] who kept talking over me and telling me I was wrong. She never understood the whole situation because she refused to let me speak. She began yelling at me and I was already upset because it's Christmas and your company tied up money on my card which should have never happened. To make matters worse, [redacted]'s way of handling the situation was to hang up on me. It was Dec. 23rd and I really needed these funds released from my card. I had to call my credit card company who did a three way call with myself and [redacted] in order to get the funds released. [redacted], again, was so rude that the customer service person from my credit card company said, "She's not very nice is she?" I affirmed. Unfortunately, only one amount could be released at a time so the credit card company released the $54.94 and I had to call back the next day to have the $25.96 released as they couldn't do both in one day. Again, a three way call was initiated by my credit card company and again we were greeted with a rude, nasty [redacted]. When I asked [redacted] to please fax over the info with the correct information on the document per the customer service rep [redacted] responded, "Lady, you're pushing it and I don't have to speak to you." [redacted], then told me to "Keep quiet" several times and I wasn't even talking. When the call was over the customer service representative from my card said, "Who talks to their customers like that? How can she treat you like that?" He asked me the name of the company so as to never use them. I told him. [redacted] should not be in customer service as she is completely ill equipped to handle upset customers which is part of the job. This woman, plain and simple, is a nightmare to have to speak to.Desired Settlement: I want the President of this company and **. [redacted] to apologize to me regarding the nightmare I've been put through and the money its tied up on my credit card during the holidays. In addition, I should be given a refund for $80.90, which equals the amounts tied up on my card, for the inconvenience I was caused and the horrible way I was treated.

Business

Response:

December 26, 2013

Revdex.com

Attention: [redacted]

Re: [redacted] - [redacted]

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

**. [redacted]'s version of the events are untrue as you will see in the enclosed documents. **. [redacted]'s original order placed on December 11th was declined due to insufficient funds on her [redacted] Card, the expiration had absolutely nothing to do with the issues within this order. Taylor Gifts again attempted to authorize the card again on December 12th, again we were denied the funds. On December 13th we sent via email **. [redacted] notice that we were unable to authorize her card. Not until Taylor Gifts, Inc. finally received an authorization on December 19th for the amount did **. [redacted] contact us to cancel that order. [redacted] provided the authorization removal as **. [redacted] requested, she provided all the information that we would provide any normal bank; **. [redacted] failed to notify [redacted] that this was a [redacted] pre-paid card and that is why the additional information was not placed on the authorization removal form.

[redacted] attempted to go above and beyond to help resolve the situation in [redacted]'s absence, **. [redacted]'s constant belittlement of the employee's and constant yelling made it impossible to deal with her let alone try to rectify the situation.

**. [redacted] has not been billed anything by Taylor Gifts, Inc. and will not be refunded nor compensated for anything. The authorizations were authorized by **. [redacted] when she completed each of her online orders. She should have not placed the original order if the funds were not available and Taylor Gifts, Inc. holds no liability for her error.

Sincerely,

Taylor Gifts, Inc.

Check fields!

Write a review of Taylor Gifts, Incorporated

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Taylor Gifts, Incorporated Rating

Overall satisfaction rating

Description: Mail Order & Catalog Shopping

Address: 600 Cedar Hollow Road, Paoli, Pennsylvania, United States, 19301

Web:

www.taylorgifts.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Taylor Gifts, Incorporated, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Taylor Gifts, Incorporated

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated