Taylor Gifts, Incorporated

Review: Good Evening:

I placed an order for a pet pedicure and rug grippers on December 11th. The total amount for that order was $54.94. I, without realizing it, used an expired card so the order never went through inclusive of its authorization of $54.94. I called and cancelled the order altogether. A couple of days later I ordered the rug grippers on my new card. The total of that order was $25.96. An authorization was placed on my card for said amount. I waited and waited for my product. I finally called to check on its status and no one from Taylor Gifts bothered to tell me that the product had been discontinued. In addition, an authorization for my first order that I cancelled went on my new card for $54.94. Apparently, the customer service person I spoke with to cancel my order never did so properly. Now, there are two authorizations on my card, one for $54.94 and one for $25.96. This is money tied up on my card. I spoke with a very nice Supervisor by the name of [redacted] at x736 and she tried to help me by faxing over a document to credit card company to release the funds. However, [redacted] didn't put my name on the form or the transactions to be released therefore the form was invalid according to my bank. [redacted] had to leave for the day today (Dec. 23rd) and won't be back until after Christmas. If [redacted] didn't have to leave she would have resent the document and I wouldn't have had to go through what you are about to read. [redacted] entrusted my situation with a nightmare of a woman by the name of [redacted] at x[redacted] who kept talking over me and telling me I was wrong. She never understood the whole situation because she refused to let me speak. She began yelling at me and I was already upset because it's Christmas and your company tied up money on my card which should have never happened. To make matters worse, [redacted]'s way of handling the situation was to hang up on me. It was Dec. 23rd and I really needed these funds released from my card. I had to call my credit card company who did a three way call with myself and [redacted] in order to get the funds released. [redacted], again, was so rude that the customer service person from my credit card company said, "She's not very nice is she?" I affirmed. Unfortunately, only one amount could be released at a time so the credit card company released the $54.94 and I had to call back the next day to have the $25.96 released as they couldn't do both in one day. Again, a three way call was initiated by my credit card company and again we were greeted with a rude, nasty [redacted]. When I asked [redacted] to please fax over the info with the correct information on the document per the customer service rep [redacted] responded, "Lady, you're pushing it and I don't have to speak to you." [redacted], then told me to "Keep quiet" several times and I wasn't even talking. When the call was over the customer service representative from my card said, "Who talks to their customers like that? How can she treat you like that?" He asked me the name of the company so as to never use them. I told him. [redacted] should not be in customer service as she is completely ill equipped to handle upset customers which is part of the job. This woman, plain and simple, is a nightmare to have to speak to.Desired Settlement: I want the President of this company and **. [redacted] to apologize to me regarding the nightmare I've been put through and the money its tied up on my credit card during the holidays. In addition, I should be given a refund for $80.90, which equals the amounts tied up on my card, for the inconvenience I was caused and the horrible way I was treated.

Business

Response:

December 26, 2013

Revdex.com

Attention: [redacted]

Re: [redacted] - [redacted]

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

**. [redacted]'s version of the events are untrue as you will see in the enclosed documents. **. [redacted]'s original order placed on December 11th was declined due to insufficient funds on her [redacted] Card, the expiration had absolutely nothing to do with the issues within this order. Taylor Gifts again attempted to authorize the card again on December 12th, again we were denied the funds. On December 13th we sent via email **. [redacted] notice that we were unable to authorize her card. Not until Taylor Gifts, Inc. finally received an authorization on December 19th for the amount did **. [redacted] contact us to cancel that order. [redacted] provided the authorization removal as **. [redacted] requested, she provided all the information that we would provide any normal bank; **. [redacted] failed to notify [redacted] that this was a [redacted] pre-paid card and that is why the additional information was not placed on the authorization removal form.

[redacted] attempted to go above and beyond to help resolve the situation in [redacted]'s absence, **. [redacted]'s constant belittlement of the employee's and constant yelling made it impossible to deal with her let alone try to rectify the situation.

**. [redacted] has not been billed anything by Taylor Gifts, Inc. and will not be refunded nor compensated for anything. The authorizations were authorized by **. [redacted] when she completed each of her online orders. She should have not placed the original order if the funds were not available and Taylor Gifts, Inc. holds no liability for her error.

Sincerely,

Taylor Gifts, Inc.

Review: The company "GET ORGANIZED" is the most UNORGANIZED online company I have dealt with. Their products are not delivered within a reasonable amount of time. It took 2 months to get the clear stair protectors & I only got half the order. I still have not received the rest of the order. I noticed the amount of $12.47 withdrawn from my bank account on 8/10/14 without any notification that they are withdrawing any money or that the rest of my order will be shipped. I called their customer service in which the lady said she was a supervisor with no patience or people skills. Everytime I call the customer service, the people are non professional, cannot explain why the order is delayed & get an attitude when you ask them for information. I take it that they don't like their job.

I will never ever order anything from "GET ORGANIZED" or refer them to any other clients. They need to learn how to notify the customer via email or mail when an order is on back order or an estimated time frame. You get absolutely no notification especially when they are going to withdraw money from your account 4 months after the order.Desired Settlement: The desired outcome is for this company to have the products in stock before advertising & if it is on back order, kindly send a courtesy notice to the client with an estimated time frame & when withdrawing money from your account. Just plain & simple as that. Also, get some more friendly, professional, people oriented customer service employees to answer the phone who can give a clear, precise explanation of the issue.

Business

Response:

[redacted]

The Revdex.com

August 12, 2014

Re: [redacted]

Dear [redacted],

This letter is in regards to a correspondence received by your organization in regards to a complaint set forth by [redacted].

We greatly apologize to [redacted] for the matter in which her order was managed. Unfortunately at the time the order the item became unavailable; once it was received in from the manufacturer we promptly shipped it out. I agree with [redacted] that a new process is in order to better service our customers, starting with our representatives. I ensure [redacted] this matter will be reviewed with all parties involved.

If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.

Sincerely,

Kathy W[redacted]

Director

Taylor Gifts, Inc.

Get Organized!

Review: I have a complaint against Taylor+Gifts. I sent them a check for a banana bag + they sent me a pair of glasses. I called + the girl said I ordered them. I sent them back + I told her to cancel the banana bag. I called + talked to Paul + he said he would e-mail to her. I still haven't gotten my check. I hope you can help me with this problem. I will need never deal with them again. Thank YouDesired Settlement: refund

Business

Response:

September 16, 2014

Revdex.com

Complaint# [redacted] - [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

I sincerely apologize for the terrible inconvenience [redacted] has had in resolving her issue with our company. I have personally issued the refund check in the amount of $15.95 for her; she should receive it within 3-5 business days.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Review: I ordered 2 items on-line from Taylor Gifts,Inc. on Apr 18/2014 and paid them $43.93 w/ my check. I was informed that the due dates of delivery for these 2 items were Apr 30 and May 14, respectively. Several exchanges of emails with them happened due to their inability to deliver the items as committed. I finally asked them to refund me what I paid them since I was so disappointed with their delivery commitment which was moved to May30 and Jun6, respectively. After so many exchanges of emails they finally sent me a check but guess what the amount was only $26.03. I was so mad and sent them an email for an explanation. This is also the reason why I am sending you this complaint. For whatever reason they should pay me back the full amount.Desired Settlement: Since they were not able to deliver the merchandise as committed which was the reason for the cancellation of the order, they have the obligation to refund the

full amount paid to them which was $ 43.93 and not just $26.03. For whatever reason, they have failed to deliver the merchandise and they must not input any fees,

shipping and/or handling cost against the amount paid to them as no transaction was consummated.

Business

Response:

June 19, 2014

Revdex.com

Attention: [redacted]

Re: Case# - [redacted] Pavon

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

According to our records, this matter has since been resolved. We believe **. [redacted] may have misunderstood our representative. The order in it's entirety has been refunded; the recliner cover was refunded on 05/29/2014 in the amount of $26.03 (check# [redacted]) and the flex shot was refunded 06/12/2014 in the amount of $17.90 (check# [redacted]).

This should amicably resolve [redacted]'s complaint as all funds have been returned to her as she has requested. If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.

Sincerely,

[redacted] Director

Taylor Gifts, Inc.

Consumer

Response:

Attention: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This would have not been brought to your attention should they have explained that the refunds would entail 2 checks. What they did is sent me a check which was the check # [redacted] dated 06/03/2014 without a note that a second check will follow. Today is 06/19/2014 and hoping that the second check they claimed dated 06/12/2014 in the amount of $17.90 will soon arrive.

That being said, I would like to thank you for your prompt action on my case. More power to you.

Sincerely,

Review: I bought a product called "callous clear" which was a total rip off.

The product didn't work at all & I contacted customer service for a refund

, who never got back to me whatsoever.Desired Settlement: I would like a total refund for product & shipping,

and the company investigated for sellin fraudulent products

Business

Response:

May 8, 2013

Re:[redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

[redacted] placed his order via our website on 3/21/2013 and it was shipped out to him on 3/22/2013. As to date our records do not indicate that he has contacted us in regards to the product. We will gladly credit [redacted] for the purchase price of the product which was $9.98 without him having to return the item to us as our Return policy stipulates (Policy stated on our online site as well as the invoice received with the item).

The credit should post to his account within 24-48 hours.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

Review: The product came shipped broken. They didn't want it back but will only credit me for the product not shipping. Which would make sense if the product came and I changed my mind. However, they shipped the product in a plastic bag with minimal protection inside. The item was a makeup organizer/plastic with multiple tubes glued together. The product arrive with the tubes broken off. they offered to replace it but could not guarantee it would still ship in a plastic bag again (just delaying the issue). They could not communicate with shipping to ship the item in a box. So I asked for a refund.

order no [redacted]Desired Settlement: $14.97 credit since this was their fault.

Business

Response:

January 23, 2014

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

Our records indicate that **. [redacted] has received a full refund for the broken merchandise, which was for $14.97.

We apologize greatly for the inconvenience **. [redacted] had to go through to get her issue resolved.

Billed: $00014.97 on 01/13/14 Result:100

Credited: $00014.97 on 01/21/14 Result:100

If I may be of any further assistance, please feel free to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

This is really a double complaint:
1) I attempted to order an item from their catalog but wasn't getting the free shipping that was plainly stated on the front of their catalog. I called to ask about this and the male person I spoke with said he would give me the discount. I did not place an order with him. I hung up and went back online and ordered the product. I then received TWO of the item. I called to say I didn't order two but the female person I spoke with said "Yes ma'am, you did." She said I could send the extra one back but would have to pay the postage. I fumed a few days, then called back. This time a nice female person said all I had to do was mark "return to sender" on the package and put it in the mail. I wouldn't have to pay anything. That's exactly what I did.
2) When our Visa bill arrived, there were two unfamiliar charges for $1.95 each. I called to see what they were and was told Taylor Gifts had signed me up for two introductory offers. In fact, there was a third one that wasn't on my bill, also for $1.95. She said they were supposed to give me the option of accepting or refusing these offers. I told her nothing was ever mentioned about any offers. She was very nice and said they would issue us a credit for the three charges. Now I am thinking the two incidences could be connected: the person I originally spoke with ordered the item without my knowledge and also signed me up for these three options without my knowledge.
I will never do business with this company again and would warn anyone else to take my advice.

Review: The consumer filed a complaint via phone as follows:

The consumer ordered a spice rack and put $28.93 on her [redacted]. The complaint department at the company lets the phone ring and ring and she can't speak to anyone to get this resolved. The rack never arrived and it has been several months.

Complaint taken via phone by: R.W.Desired Settlement: Send consumer's shelf and refund her money for all the aggravation.

Business

Response:

October 10, 2014

Revdex.com

Attention: [redacted]

Complaint I.D. [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

Our records indicate that [redacted] had ordered her Spicy Rack on September 13, 2014 and the item then shipped on September 15, 2014 via US Mail. Since [redacted] has not received the package we will file a claim with the United States Postal Service and issue a full credit of $28.93 back to the [redacted] card used for the purchase.

We apologize greatly for the inconvenience.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Review: Over a year ago I received a product in the mail which I considered umsatisfactory. I made several attempst to contact Taylor Gifts seeking advice for what I should do. I received no response for any of my communications. Afyer repeated attempts at making contact I finally got a "human" on the phone. He told me that their "guarantee " was no lomger valid because of the time that had elapsed since the order. I told him that I had made repeated attempts at contact to no avail and that the amount of time that had expired was not my fault. --- Nothing gained by that conversation. I made several more attempts and finally reached a service representative who gave me the same story about the time that had elapsed and I repeated that that was not my fault. Although I still believe I am entitled to a refund as per their "guarantee" the price of the object is really no longer the real issue, but rather that I am dealing with an organization whose "service" and " guarantee" are just so many words. I buy a lot of things from catalogs and pass along he ones I don't use to friends who might use them. In this case I will actively discourage anyone from partonizing Taylor GIftsDesired Settlement: refund or at least acknowledgement that they failed in performing their stated guarantee.

Business

Response:

May 4, 2013

Dear [redacted],

This letter is in response to a recent correspendence received by your organization in regards to a complaint set forth by [redacted].

Although we clearly state our return policy on the back of every invoice, which [redacted] had received and acknowledges we will refund him for the pan even though

he is past our 45 day return policy. He will receive a refund check in the amount of $19.98 within the next 5-7 days.

If I may of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for a single item on December 7th, 2013 with the intention of giving it as a Christmas gift to my Grandparents. A few weeks later I contacted the company via their online chat option and asked where my item was. The woman I spoke with assured me that she had talked to the warehouse manager as she was talking to me and he said it would be shipped out that very day and I would get it by Christmas. Three days prior to Christmas I again contacted the company, this time via their customer service phone number, and was told that the item had been back-ordered since October. I asked why I had never received an e-mail telling me this and she said I should have. I also asked her why the woman I had spoke to before, had told me it would be shipped out and I would get it by Christmas? She looked then said that the woman "was a supervisor and should have known better". She then told me the item would be back in stock on the 27th of December and made a note that mine should be shipped immediately. This is the only reason I didn't cancel my order. Today, 1/6/14, I contacted them again via online chat. They told me the item had been canceled by the vendor and it was too bad for me. I asked again why I hadn't received an e-mail and they again swore I should have on the 23rd of December. After speaking with another supervisor, I am still unsatisfied with their refusal to even attempt to make this right for me, the customer. I realize that I was not charged and that this is a result of a vendor mistake but I feel the company should take responsibility for the mistakes that occur under their company name.Desired Settlement: I feel that I should have been offered a similar item for replacement or a coupon or something in an attempt to apologize for this huge mistake.

Business

Response:

January 18, 2014

Revdex.com of Metro Washington DC & Eastern Pennsylvania

Attentions: [redacted]

Re: [redacted]

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

We sincerely apologize that this situation happened to **. [redacted]; as a retail company we are at the mercy of the vendors, especially at such a busy time of the year as Christmas. The information we were giving **. [redacted] was being provided to us directly from them, we had no reason to believe that the item would not be back in stock in time for **. [redacted] to receive it by the holiday. On December 23rd we were notified by the vendor that they would not be able to provide the item to us and an email was sent out to **. [redacted] the very next morning at 8:47am est. notifying her that we would not be able to fulfill the order. It is an unfortunate event, but unfortunately was out of our hands. **. [redacted] was never billed for the purchase and unfortunately due to the discontinuation of the product we will not be able to fulfill it in the future.

If I may be of any other assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This company told me on three different occasions that they had e-mailed me status reports on the item I had ordered but I did not receive ANY of these alleged e-mails. I was sure to check my bulk mail, as well. The company had my phone number and could have given me a call to let me know that the item was delayed, delayed again and then finally discontinued. There was no attempt to compensate me for the trouble it caused as this was to be a Christmas gift for my grandparents. I understand that I wasn't charged but it was still a serious inconvenience. There could have been at least an offer to substitute it for a similar item or offer to expedite my next order. The lack of concern for the situation they put me in with my Grandparents is one of the most frustrating things about this situation.

Regards,

Business

Response:

January 22, 2014

Dear **. [redacted],

We understand that **. [redacted]'s is displeased with our rebuttal. . We are not the manufacturer nor the vendor. As a small, family owned company, we do not have the overhead to follow up each email with a confirmation call to ensure they have received. I will reiterate again that Taylor Gifts, Inc. is apologetic for the situation. We do not intend to upset customers nor do we like when we are unable to fulfill an order for a customer; but the expectation of compensation or you will report us to the Revdex.com is absurd.

We have apologized for someone else's inability to fulfill her order; we as well apologize that she was unable to locate the email we sent her. We also apologize that she is unhappy with her overall experience, that however does not guarantee that compensation is requirement or an obligation of a company each and every time .

Sincerely,

Director

Taylor Gifts, Inc.

Review: Hi before christmas I had ordered a my pillow for my father n law. I knew I would see him for new years day. when we would exchange christmas presents. well I didnt receive my package. I called the company taylor gifts. they were very sorry and would resend the order they were in stock. this was the 8th of january , 5 to 7 business days to get the products. she said around the 15th, today is the 20th. I called again today. they were very sorry again and would resend again they were in stock. I gave them the business. alex was the only person they would let me talk to.Desired Settlement: I would like money off . this is unexceptable. they do not deserve to have good ratings if they aren't going to provide good customer service. I do customer service for a living and this is not customer service, its not servicing the customer.

Business

Response:

Review: Received credit card bill for item recently received which was fine. Also billed were 2 subscriptions to a marketing service which had definitely not been authorized. I attempted to resolve with both taylor gifts and the marketing service but neither could locate paperwork although the transaction took place 2 weeks ago. I finally disputed the charges with my credit card company. When I also attempted to remove my name from Taylor Gifts mailing I was told they could not locate my name in their files.Desired Settlement: This company should be fined for deceptive practices. Incidentally one of the sales persons I spoke with admitted to me that several employees had recently been fired for this. Why then hasn't Taylor Gifts made any attempts to resolve this issue for customers? They need to be held accountable for their actions or lack thereof and I would like a formal apology from them.

Business

Response:

September 2, 2014

Revdex.com

Case # [redacted] – [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

Taylor Gifts reached out to [redacted] in regards to this matter. Our sincerest apologies have been passed on to [redacted] as well as a full refund for her trial memberships and her actual order as well. The employee has been terminated from Taylor Gifts, Inc. as we have a zero tolerance policy in regards to matters such as this. We were able to locate the account that [redacted] was speaking of which had been placed under her daughter’s name; [redacted].

If we may be of any further assistance to the office of the Revdex.com, please do not hesitate to contact us directly.

Sincerely,

Kathy W[redacted]

Customer Service Director

Taylor Gifts, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In the morning of 9/15/14, I placed an order on line with this company but called later in the day to cancel the order. I was told by Eric in Customer Service that the item had already been shipped. He told me when I got it I should write on the package "Return to Sender - Refused" and give it to the postman. This I did on 9/26/14. My account hadn't been credited for the cost of this purchase by 11/5/14 so I called them again. I was told by Samantha that they didn't show it had been returned but she did find a record of it being refused. She was going to have her supervisor issue the credit. To date (11/14/14) my account still has not been credited.Desired Settlement: Credit to my [redacted] account in the amount of $29.96 which is what I had paid from my [redacted] account and what Eric said I would be refunded since I didn't open the box and had refused it.

Business

Response:

11/21/2014

Revdex.com

Dear [redacted],

This letter is in response to the complaint et forth by [redacted].

The full refund of $29.96 was issued back to [redacted] on 11/15/14. We apologize for any inconvenience.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,