Taylor Gifts, Incorporated

Review: I purchased a Salt Therapy Inhaler($34.98)/1 Yr. Refills($9.98) through their catalog with a personal check in February 2013 for $50.90. They charged me 4.95 for handling and processing fee, plus 99 cents for "charge for prompt replacement of items lost or damaged in transit". One month later they still had not sent either item so I called and was told that there had been a clerical error and the sending address zip code had been written incorrectly by someone in their office. (I have received their catalog since 2011, but I had the items shipped to another address.) They said the items were just returned so they hadn't gotten in touch with me yet. I understood mistakes happen and they assured me they would send the refills out immediately and the inhaler was on back order and it would go out the end on March.

June 21st, I asked the person if they had received the inhaler and they hadn't so I called Taylor Gifts back and spoke to someone in customer service. He informed me that the time limit for an order had expired and so they canceled the order. I asked where my money was and why hadn't they contacted me? He said they had sent me a check and it was returned. I asked them what address and he told me my address--the one they send my catalog to every month. I asked to speak to his supervisor or someone in charge and he refused to get someone. I asked what they were going to do and he said they would send me a check for $34.98 to the address quoted. I told him I wanted to be removed from their mailing list and he said, "I'd be glad to do that!" I said that they charged me ninety-nine cents for "prompt replacement..." and since they did not do this they should refund that money too. He was very rude from that point on, but when I asked how much they would return he said they would send me a check for $35.97.

After hanging up, I wrote an email to the customer service department detailing my situation and never heard back from them. On July 10th, I received a check in the mail from Taylor Gifts Inc for the sum total of $.99. I have copied the check and did not cash it.Desired Settlement: Since they have made so many mistakes concerning my order and then treated me so poorly they should reimburse my entire order of $50.90. I want to hear from the owner/manager of the company that [redacted] is aware of the situation and has discussed it with those involved. The order was a birthday present for my son in February and not only was it very late, but I have had to purchase another inhaler which doubles the money I've needed to spend.

Thank you for your help and time.

Business

Response:

August 8,

2013

Revdex.com

Case # [redacted] – [redacted]

Dear **.

[redacted],

This letter

is in response to a recent correspondence received by your organization in

regards to a complaint set forth by **. [redacted].

Our records

do indicate that this matter has since been resolved. **. [redacted] has received

her total amount refunded to her, which Taylor Gifts, Inc. has received written

acknowledgement of from **. [redacted] herself.

If we may be

of any further assistance to the office of the Revdex.com, please

do not hesitate to contact us directly.

Sincerely,

Customer

Service Director

Taylor Gifts,

Inc.

Review: I ORDERED THE WIPE NEW I THOUGHT IT WOULD WORK GREAT ON THE RUBBER & BLACK PLASTIC BUT. IT HAS REALLY, REALLY MESSED UP MY TRUCK. I GOT A LITTLE ON MY PAINT & TRIED TO GET IF OFF BEFORE IT DRIED BUT, IT MADE IT WORSE. DID NOT EVER WORK GOOD ON THE BUMPER OR PLASTIC AT ALL. WAS NOT ENOUGH TO EVEN DO MY TRUCK...Desired Settlement: I WANT 4 BOTTLES TO DO ALL THE PLASTIC TWICE TO SEE IF IT WILL WORK & WAX TO GET IT OFF MY PAINT. DID NOT EVEN HELP MT HEADLIGHTS AT ALL. I HAVE BEEN THROUGH THE CAR WAS 3 TIMES & IT IS OF!

Business

Response:

May 3,2013

Dear [redacted],

This letter is in response to a correspondence received by your organization in regards to a complaint set forth by [redacted].

[redacted] has received full credit for her order that she placed with Taylor Gifts, Inc. A credit in the amount of $24.96 has been issued back to her for the dissatisfaction of the item.

As we are not the manufacturer of the item we are not at liberty to meet [redacted]'s demands, but hope that our solution is ammicable to her.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want 2 bottles cause 1 bottle is not enough & a wax to fix my paint on my truck. the wipe new works but, I need to bottles to clean all the plastic on my truck & my refund on my 1st done.

Review: I have a complaint against Taylor+Gifts. I sent them a check for a banana bag + they sent me a pair of glasses. I called + the girl said I ordered them. I sent them back + I told her to cancel the banana bag. I called + talked to Paul + he said he would e-mail to her. I still haven't gotten my check. I hope you can help me with this problem. I will need never deal with them again. Thank YouDesired Settlement: refund

Business

Response:

September 16, 2014

Revdex.com

Complaint# [redacted] - [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

I sincerely apologize for the terrible inconvenience [redacted] has had in resolving her issue with our company. I have personally issued the refund check in the amount of $15.95 for her; she should receive it within 3-5 business days.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Review: I ordered 2 items on-line from Taylor Gifts,Inc. on Apr 18/2014 and paid them $43.93 w/ my check. I was informed that the due dates of delivery for these 2 items were Apr 30 and May 14, respectively. Several exchanges of emails with them happened due to their inability to deliver the items as committed. I finally asked them to refund me what I paid them since I was so disappointed with their delivery commitment which was moved to May30 and Jun6, respectively. After so many exchanges of emails they finally sent me a check but guess what the amount was only $26.03. I was so mad and sent them an email for an explanation. This is also the reason why I am sending you this complaint. For whatever reason they should pay me back the full amount.Desired Settlement: Since they were not able to deliver the merchandise as committed which was the reason for the cancellation of the order, they have the obligation to refund the

full amount paid to them which was $ 43.93 and not just $26.03. For whatever reason, they have failed to deliver the merchandise and they must not input any fees,

shipping and/or handling cost against the amount paid to them as no transaction was consummated.

Business

Response:

June 19, 2014

Revdex.com

Attention: [redacted]

Re: Case# - [redacted] Pavon

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

According to our records, this matter has since been resolved. We believe **. [redacted] may have misunderstood our representative. The order in it's entirety has been refunded; the recliner cover was refunded on 05/29/2014 in the amount of $26.03 (check# [redacted]) and the flex shot was refunded 06/12/2014 in the amount of $17.90 (check# [redacted]).

This should amicably resolve [redacted]'s complaint as all funds have been returned to her as she has requested. If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.

Sincerely,

[redacted] Director

Taylor Gifts, Inc.

Consumer

Response:

Attention: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This would have not been brought to your attention should they have explained that the refunds would entail 2 checks. What they did is sent me a check which was the check # [redacted] dated 06/03/2014 without a note that a second check will follow. Today is 06/19/2014 and hoping that the second check they claimed dated 06/12/2014 in the amount of $17.90 will soon arrive.

That being said, I would like to thank you for your prompt action on my case. More power to you.

Sincerely,

Review: The product came shipped broken. They didn't want it back but will only credit me for the product not shipping. Which would make sense if the product came and I changed my mind. However, they shipped the product in a plastic bag with minimal protection inside. The item was a makeup organizer/plastic with multiple tubes glued together. The product arrive with the tubes broken off. they offered to replace it but could not guarantee it would still ship in a plastic bag again (just delaying the issue). They could not communicate with shipping to ship the item in a box. So I asked for a refund.

order no [redacted]Desired Settlement: $14.97 credit since this was their fault.

Business

Response:

January 23, 2014

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

Our records indicate that **. [redacted] has received a full refund for the broken merchandise, which was for $14.97.

We apologize greatly for the inconvenience **. [redacted] had to go through to get her issue resolved.

Billed: $00014.97 on 01/13/14 Result:100

Credited: $00014.97 on 01/21/14 Result:100

If I may be of any further assistance, please feel free to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Review: I bought a product called "callous clear" which was a total rip off.

The product didn't work at all & I contacted customer service for a refund

, who never got back to me whatsoever.Desired Settlement: I would like a total refund for product & shipping,

and the company investigated for sellin fraudulent products

Business

Response:

May 8, 2013

Re:[redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

[redacted] placed his order via our website on 3/21/2013 and it was shipped out to him on 3/22/2013. As to date our records do not indicate that he has contacted us in regards to the product. We will gladly credit [redacted] for the purchase price of the product which was $9.98 without him having to return the item to us as our Return policy stipulates (Policy stated on our online site as well as the invoice received with the item).

The credit should post to his account within 24-48 hours.

If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

This is really a double complaint:
1) I attempted to order an item from their catalog but wasn't getting the free shipping that was plainly stated on the front of their catalog. I called to ask about this and the male person I spoke with said he would give me the discount. I did not place an order with him. I hung up and went back online and ordered the product. I then received TWO of the item. I called to say I didn't order two but the female person I spoke with said "Yes ma'am, you did." She said I could send the extra one back but would have to pay the postage. I fumed a few days, then called back. This time a nice female person said all I had to do was mark "return to sender" on the package and put it in the mail. I wouldn't have to pay anything. That's exactly what I did.
2) When our Visa bill arrived, there were two unfamiliar charges for $1.95 each. I called to see what they were and was told Taylor Gifts had signed me up for two introductory offers. In fact, there was a third one that wasn't on my bill, also for $1.95. She said they were supposed to give me the option of accepting or refusing these offers. I told her nothing was ever mentioned about any offers. She was very nice and said they would issue us a credit for the three charges. Now I am thinking the two incidences could be connected: the person I originally spoke with ordered the item without my knowledge and also signed me up for these three options without my knowledge.
I will never do business with this company again and would warn anyone else to take my advice.

Review: The consumer filed a complaint via phone as follows:

The consumer ordered a spice rack and put $28.93 on her [redacted]. The complaint department at the company lets the phone ring and ring and she can't speak to anyone to get this resolved. The rack never arrived and it has been several months.

Complaint taken via phone by: R.W.Desired Settlement: Send consumer's shelf and refund her money for all the aggravation.

Business

Response:

October 10, 2014

Revdex.com

Attention: [redacted]

Complaint I.D. [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].

Our records indicate that [redacted] had ordered her Spicy Rack on September 13, 2014 and the item then shipped on September 15, 2014 via US Mail. Since [redacted] has not received the package we will file a claim with the United States Postal Service and issue a full credit of $28.93 back to the [redacted] card used for the purchase.

We apologize greatly for the inconvenience.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts, Inc.

Review: Hi before christmas I had ordered a my pillow for my father n law. I knew I would see him for new years day. when we would exchange christmas presents. well I didnt receive my package. I called the company taylor gifts. they were very sorry and would resend the order they were in stock. this was the 8th of january , 5 to 7 business days to get the products. she said around the 15th, today is the 20th. I called again today. they were very sorry again and would resend again they were in stock. I gave them the business. alex was the only person they would let me talk to.Desired Settlement: I would like money off . this is unexceptable. they do not deserve to have good ratings if they aren't going to provide good customer service. I do customer service for a living and this is not customer service, its not servicing the customer.

Business

Response:

Review: I placed an order for a single item on December 7th, 2013 with the intention of giving it as a Christmas gift to my Grandparents. A few weeks later I contacted the company via their online chat option and asked where my item was. The woman I spoke with assured me that she had talked to the warehouse manager as she was talking to me and he said it would be shipped out that very day and I would get it by Christmas. Three days prior to Christmas I again contacted the company, this time via their customer service phone number, and was told that the item had been back-ordered since October. I asked why I had never received an e-mail telling me this and she said I should have. I also asked her why the woman I had spoke to before, had told me it would be shipped out and I would get it by Christmas? She looked then said that the woman "was a supervisor and should have known better". She then told me the item would be back in stock on the 27th of December and made a note that mine should be shipped immediately. This is the only reason I didn't cancel my order. Today, 1/6/14, I contacted them again via online chat. They told me the item had been canceled by the vendor and it was too bad for me. I asked again why I hadn't received an e-mail and they again swore I should have on the 23rd of December. After speaking with another supervisor, I am still unsatisfied with their refusal to even attempt to make this right for me, the customer. I realize that I was not charged and that this is a result of a vendor mistake but I feel the company should take responsibility for the mistakes that occur under their company name.Desired Settlement: I feel that I should have been offered a similar item for replacement or a coupon or something in an attempt to apologize for this huge mistake.

Business

Response:

January 18, 2014

Revdex.com of Metro Washington DC & Eastern Pennsylvania

Attentions: [redacted]

Re: [redacted]

Dear **. [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

We sincerely apologize that this situation happened to **. [redacted]; as a retail company we are at the mercy of the vendors, especially at such a busy time of the year as Christmas. The information we were giving **. [redacted] was being provided to us directly from them, we had no reason to believe that the item would not be back in stock in time for **. [redacted] to receive it by the holiday. On December 23rd we were notified by the vendor that they would not be able to provide the item to us and an email was sent out to **. [redacted] the very next morning at 8:47am est. notifying her that we would not be able to fulfill the order. It is an unfortunate event, but unfortunately was out of our hands. **. [redacted] was never billed for the purchase and unfortunately due to the discontinuation of the product we will not be able to fulfill it in the future.

If I may be of any other assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Director

Taylor Gifts, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This company told me on three different occasions that they had e-mailed me status reports on the item I had ordered but I did not receive ANY of these alleged e-mails. I was sure to check my bulk mail, as well. The company had my phone number and could have given me a call to let me know that the item was delayed, delayed again and then finally discontinued. There was no attempt to compensate me for the trouble it caused as this was to be a Christmas gift for my grandparents. I understand that I wasn't charged but it was still a serious inconvenience. There could have been at least an offer to substitute it for a similar item or offer to expedite my next order. The lack of concern for the situation they put me in with my Grandparents is one of the most frustrating things about this situation.

Regards,

Business

Response:

January 22, 2014

Dear **. [redacted],

We understand that **. [redacted]'s is displeased with our rebuttal. . We are not the manufacturer nor the vendor. As a small, family owned company, we do not have the overhead to follow up each email with a confirmation call to ensure they have received. I will reiterate again that Taylor Gifts, Inc. is apologetic for the situation. We do not intend to upset customers nor do we like when we are unable to fulfill an order for a customer; but the expectation of compensation or you will report us to the Revdex.com is absurd.

We have apologized for someone else's inability to fulfill her order; we as well apologize that she was unable to locate the email we sent her. We also apologize that she is unhappy with her overall experience, that however does not guarantee that compensation is requirement or an obligation of a company each and every time .

Sincerely,

Director

Taylor Gifts, Inc.

Review: Over a year ago I received a product in the mail which I considered umsatisfactory. I made several attempst to contact Taylor Gifts seeking advice for what I should do. I received no response for any of my communications. Afyer repeated attempts at making contact I finally got a "human" on the phone. He told me that their "guarantee " was no lomger valid because of the time that had elapsed since the order. I told him that I had made repeated attempts at contact to no avail and that the amount of time that had expired was not my fault. --- Nothing gained by that conversation. I made several more attempts and finally reached a service representative who gave me the same story about the time that had elapsed and I repeated that that was not my fault. Although I still believe I am entitled to a refund as per their "guarantee" the price of the object is really no longer the real issue, but rather that I am dealing with an organization whose "service" and " guarantee" are just so many words. I buy a lot of things from catalogs and pass along he ones I don't use to friends who might use them. In this case I will actively discourage anyone from partonizing Taylor GIftsDesired Settlement: refund or at least acknowledgement that they failed in performing their stated guarantee.

Business

Response:

May 4, 2013

Dear [redacted],

This letter is in response to a recent correspendence received by your organization in regards to a complaint set forth by [redacted].

Although we clearly state our return policy on the back of every invoice, which [redacted] had received and acknowledges we will refund him for the pan even though

he is past our 45 day return policy. He will receive a refund check in the amount of $19.98 within the next 5-7 days.

If I may of any further assistance to the Revdex.com, please do not hesitate to contact me directly.

Sincerely,

Taylor Gifts, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In the morning of 9/15/14, I placed an order on line with this company but called later in the day to cancel the order. I was told by Eric in Customer Service that the item had already been shipped. He told me when I got it I should write on the package "Return to Sender - Refused" and give it to the postman. This I did on 9/26/14. My account hadn't been credited for the cost of this purchase by 11/5/14 so I called them again. I was told by Samantha that they didn't show it had been returned but she did find a record of it being refused. She was going to have her supervisor issue the credit. To date (11/14/14) my account still has not been credited.Desired Settlement: Credit to my [redacted] account in the amount of $29.96 which is what I had paid from my [redacted] account and what Eric said I would be refunded since I didn't open the box and had refused it.

Business

Response:

11/21/2014

Revdex.com

Dear [redacted],

This letter is in response to the complaint et forth by [redacted].

The full refund of $29.96 was issued back to [redacted] on 11/15/14. We apologize for any inconvenience.

Sincerely,

Kathleen W[redacted]

Director

Taylor Gifts

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Received credit card bill for item recently received which was fine. Also billed were 2 subscriptions to a marketing service which had definitely not been authorized. I attempted to resolve with both taylor gifts and the marketing service but neither could locate paperwork although the transaction took place 2 weeks ago. I finally disputed the charges with my credit card company. When I also attempted to remove my name from Taylor Gifts mailing I was told they could not locate my name in their files.Desired Settlement: This company should be fined for deceptive practices. Incidentally one of the sales persons I spoke with admitted to me that several employees had recently been fired for this. Why then hasn't Taylor Gifts made any attempts to resolve this issue for customers? They need to be held accountable for their actions or lack thereof and I would like a formal apology from them.

Business

Response:

September 2, 2014

Revdex.com

Case # [redacted] – [redacted]

Dear [redacted],

This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].

Taylor Gifts reached out to [redacted] in regards to this matter. Our sincerest apologies have been passed on to [redacted] as well as a full refund for her trial memberships and her actual order as well. The employee has been terminated from Taylor Gifts, Inc. as we have a zero tolerance policy in regards to matters such as this. We were able to locate the account that [redacted] was speaking of which had been placed under her daughter’s name; [redacted].

If we may be of any further assistance to the office of the Revdex.com, please do not hesitate to contact us directly.

Sincerely,

Kathy W[redacted]

Customer Service Director

Taylor Gifts, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,