Taylor Morrison of Colorado

Drainage claim has been rejected due to homeowner manipulating his grade along the north side of his propertyEngineer is scheduled to observe the stairsPaint manufacturer is looking at the paint to verify if it had froze In process

We had been and have been actively working to resolve her items

Taylor Morrison met with [redacted] in regards to the property drainage on July 13, At that point in time, Taylor Morrison committed to sending a surveyor to investigate the lot to the Northeast of her lot as the issue stems from a combination of conditions on [redacted] ’s lot in addition to the current condition of the un-landscaped lot adjacent (and down gradient) from her Here are the verbal recommendations made during that meeting: Regulate sprinkler water flow consistent with the CSU watering standards (reference the following link for tips on watering in clay soil conditions): [redacted] This notes that watering too much during one cycle promotes excessive water run-off, which is what is occurring on [redacted] ’s lotEliminate mulch in the drainage swale locations as it absorbs water and slows down the flow of water through swalesInstall perforated lawn edging to allow water to dissipate through to the drainage swale (this has been done by the homeowner, but only at the corner of the lot)It appears that dirt and landscape materials are placed over the bottom of the rear fence pickets, which also acts a dam and further inhibits proper drainage from the lot Taylor Morrison recommends the homeowner’s landscaper adjusts that accordingly In response to the “desired settlement” below, [redacted] is dealing with [redacted] ***, VP Construction and final decision maker on all warranty related matters for Colorado [redacted] will continue to be the point person at the field level (who reports directly to [redacted] ***) as she has the best information in the most timely manner to be able to report back to the homeowner Taylor Morrison will not be responsible for any trees needing replaced as Taylor Morrison does not warrant any live plant material that they install and in this case, the trees were installed by a third party contractor hired directly by the homeowner (see Section of the Taylor Morrison Limited Home Warranty) Adjusting your watering schedule to minimize water ponding is the best defense for the conditions that currently exist in the yard in addition to the other recommendations above Taylor Morrison is committed to ensuring the lot to the east of [redacted] ’s home is draining as originally designed This combined with the recommendations outlined above will alleviate the current wet conditions on the lot Regards, [redacted] Vice President Construction Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me after much debate Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) The only way that I was able to get [redacted] to come out in the first place was by letting him know I would be going to the Revdex.com and to his supervisor with Taylor Morrison, that seemed to make him realize how serious the issue wasWhile some one did come out to address the cracking grout in our home their solution was to take clear caulking and cover over the cracks in the grout (both within and outside of the shower) in our master bathroomThis changed the color of the grout and the cracks in all locations have since resurfacedWe have already let [redacted] know that this issue needs to be addressed and he has put it on our work order for 1/5/However, at this point my assumption is that the same technique will be used to try and repair the situation again which if it did not work the first time, why should we think it will work again

Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ On 11/19/Taylor Morrison spoke with the complainant in regards to this caseOn 9/9/Taylor Morrison and the complainant went into a mutually agreed upon contract for the purchase of a homePart of this contract stated $of the $10,deposit money would be held if the complainant decided not to proceed with the purchase of the home due to a home to sell contingencyWhen Taylor Morrison spoke with the complainant on 11/19/15, the complainant reassured Taylor Morrison he understood these terms of the contract, but wanted Taylor Morrison to refund the full $10,XXXXX deposit anywayTaylor Morrison told the complainant they would hold to the contract agreed upon, and only refund $9,of the deposit moneyPer the cancellation agreement signed by Taylor Morrison, the projected timeline for the refund check is days after cancellationHowever, in this situation the check was not refunded according to this timelineThe cancellation does not state that the full amount of the deposit will be refunded if this timeline is not adhered toA check was written to the complainant in the amount of $9,dated 11/2/ Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from TM is NOT acceptableTM is holding us to contract terms that are not firm (they have proven/agreed to the fact that they have the authority to waive these terms, the VP of Sales simply refuses to authorize the waiver), and at the same time, they have breached the terms of another contract of theirs and refuse to provide any remedies for this breachA double standard is being enforced at our expenseNot to mention that the only time we were contacted by TM regarding this issue was after submitting a Revdex.com complaint and making a call to the Division PresidentAll previous inquiries were ignored To reiterate, here is a summary of the events leading up to the complaint: We were told the $fee can we returned with an authorization from the VP of SalesIn addition, TM originally sent us a cancellation agreement with language stating the full $10,deposit would be returned to us, which affirmed thisThe contract contained the following terms: "On or about 9/9/2015, the Parties executed a Purchase Agreement, Escrow Instructions and Deposit Receipt (the "Purchase Agreement") whereby Buyer agreed to purchase property address (the "Property"); pursuant to the terms of the Purchase Agreement, Buyer has paid Seller $10,comprising the total Earnest Money Deposit, the Optional Items Deposit, and all other monies paid by Buyer to Seller (collectively, the "Deposit")Subsequent to the Parties' execution of the Purchase Agreement, Buyer requested the return of the Deposit and to be released from the Purchase Agreement and Seller has agreed to terminate the Purchase Agreement and refund the Deposit to Buyer in the time period set forth below: THEREFORE, the Parties agree as follows: Cancellation of Purchase Agreement; Return of DepositThe Parties agree that the Purchase Agreement and all rights and obligations of the Parties thereunder are hereby terminatedSeller shall return the Deposit to Buyer within twenty (20) days of both the execution of this Cancellation Agreement by both Parties and the clearance of Buyer's original Deposit check(s)." We executed the agreement referenced above (and the TM sales rep executed the agreement as well) and days later received notice that it was VOID and were given a replacement Cancellation Agreement that stated a $fee would be kept We attempted to contact TM regarding the change in agreements and were told we had to contact the VP of SalesAll attempts to contact the VP of Sales were unsuccessful as he ignored all of our calls and emails Meanwhile, we expected to at least receive the $9,within the days specified in the Cancellation Agreement and did not receive any funds FOR OVER A MONTHPer the contract terms, in both Cancellation Agreements, TM is to return funds within daysThey had THREE opportunities from the execution of the contract to write a check to us (they cut checks on the 30th and 15th of each month) and they did not abide by these termsThey will not provide any remedies for holding onto $10,000/$9,of our money for over a monthThere is clearly a cost associated with having funds in the hands of TM for such a long period of time (i.e., cannot earn interest or otherwise invest or utilize these funds while in the hands of TM) To resolve the issue, TM needs to refund us the remaining $By doing this they will be honoring the representations made to us (i.e., statements about VP of Sales' ability to waive the fee and originally sending us a contract stating the full deposit would be returned as expected) and compensating us for their breach of contract (i.e., holding our funds in excess of the time allowed per their contract) Final Business Response / [redacted] (4000, 17, 2015/12/02) */ Taylor Morrison has reviewed this again and stands by the previous decision to hold to the agreement signed by both parties Final Consumer Response / [redacted] (4200, 19, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is completely unacceptable for such a large corporation to take advantage of consumers like this and simply pick and choose which contract terms it will abide byFurthermore, this issue could be easily resolved: Taylor Morrison has proven they are capable of accommodating a full refundThis IS an optionSimply choosing not to isn't acceptable

Taylor Morrison is willing to set up a GE certified installer to come out and verify the install and adjust if necessary

Complaint: [redacted] I am rejecting this response because: We do not water excessively Regardless of how often we water, the back of our property line remains under water This has been acknowledged to be an issue by other Taylor Morrison representatives I completely agree that there is too much water in our yard but it is not coming from our sprinklers We are required to have material (mulch or rock) as edging so removing it would put us at odds with HOA requirements ***, please respond directly to the fact that the surveryor report indicates that the corner in question is 4/of a foot to low The fences from all four directions flow to that corner as acknowledged by [redacted] and *** Perforated edging, as noted, was installed in that corner before the last visit The grass and mulch remain under waterDespite being assured that something would be done to address the grading issue, Taylor Morrison has yet to do anything This issue is damaging the landscape that we were required to install and pay for Until such time that Taylor Morrison to address the grading issue (which until this response they have acknowledged), this will remain an open issue We do not wish to continue working with [redacted] as her response is always that someone else will need to be engaged We would like to work with the person that needs to be engaged to avoid ongoing delays [redacted] herself recommended that we begin working with [redacted] since she has reported the issues and is unable to do anything more Sincerely, [redacted]

Based on our meeting on July 13, 2016, Taylor Morrison committed to sending a surveyor to investigate the lot to the Northeast ( [redacted] ***) as a courtesy to ensure that lot was draining as designed and performing to the initial standards that were set at the time of close This home is now occupied and in the process of completing landscaping in their rear yard JVH performed an investigation of the lot and their findings produced results that were within 1” of the original grade certification results As such, Taylor Morrison once again recommends the following steps consistent with our discussion on July 13th: Minimize sprinkler water flow consistent with the CSU watering standards (reference the following link for tips on watering in clay soil conditions): [redacted] This notes that watering too much during one cycle promotes excessive water run-off, which is what is occurring on the lot.Taylor Morrison has no authority to regulate the amount of water you use, but strongly recommends this is minimized based on the information provided.It should also be noted that your “side to side” condition of how the sprinkler zones were configured by your landscape installer do not allow the amount of water to be adjusted from the top of the grade to the bottom This will make watering the upper portion of the slope trickier to keep the grass greener vsthe lower portion of the yard which will get more water due to the drainage direction There are many aftermarket products that enhance water absorption on slopes in Colorado clay soil conditions Regular applications of these types of products may allow less water to be utilized to keep the lawn consistent from top to bottomEliminate mulch in the drainage swale locations as it absorbs water and slows down the flow of water through swales.While mulch is an allowable edging material, it does not drain as effectively as rock and is not a desirable product in the swales as it absorbs water and acts as a dam.Install perforated lawn edging to allow water to dissipate through to the drainage swale (this has been done by the homeowner, but only at the corner of the lot).Taylor Morrison is recommending a continuous perforated edging material to allow better dissipation of water from the sod to mulch or rock transition.It appears that dirt and landscape materials are placed over the bottom of the rear fence pickets, which also acts a dam and further inhibits proper drainage from the lot Taylor Morrison recommends the homeowner’s landscaper adjusts that condition accordingly (or modifies the picket height to allow for better water flow) At this time, no further action will be taken by Taylor Morrison We hope the recommendations outlined above will help minimize the conditions you are experiencing Sincerely, [redacted] Vice President Construction Tell us why here

Initial Business Response / [redacted] (1000, 9, 2015/09/24) */ I have been in direct contact with [redacted] prior to submission of this claim to Revdex.comWe are planning on meeting to discuss the concerns [redacted] stands ready to remedy all valid warranty claims under the terms of the Limited Warranty Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The VP of Construction did come to my home and meet with meI showed him the siding - he stated certain expansion of siding is to be expectedI did not get a firm answer that would be replaced where it is bowed outI showed him the damage to the backyard caused by the construction teamHe said "that's what you are telling me" despite the fact that my neighbors confirmed they saw it happend and I told him their construction supervisor confirmed they caused the damageHe said he would look into itAs for the sinking of my lawn - was told they would "re-examine" the current grade and see if it changed -but basically they received a permit to do it the way it was done and it was their intent that water from the homes behind me would flow into my yardthey consider that adequate "water mitigation"They do not do any type of drainage mitigationFor things they might fix I was told that no time frame for repairs would be givenThey are very backed up and cannot tell me when any of these things might be fixedI was told that they are concentrating on getting new home construction done and they simply do not have manpower to address these issues now.I was told that he did instruct the warranty team to have no further conversations with me when I indicated that I would resort to litigation if things under warranty were not addressedAfter months I still have no guarantee that any of these problems will be corrected or if they will be, when that might happenI was told that repairs could be further delayed due to "weather issues".The siding and the lawn damage are easly fixed - I do not accept that this is something that cannot be timely scheduled and repairedBecause of the damage I have been unable to complete my landscaping and patio - though the HOA, which is still controlled by the builder is certainly holding homeowners to the time lines for installationTheir response indicates that they do not yet acknowledge that any of these problems are "valid" warranty claimsThis response is therefore not acceptable Final Business Response / [redacted] (4000, 13, 2015/10/14) */ [redacted] is absolutely committed to repairing the siding at the rear of the home and to ensuring the original grading plan - as compared to the grading certificate which was produced prior to the builder installing the rear yard landscaping - is intactIn the event that grading modiciations are required (after surveyors confirm), [redacted] is committed to those repairs (again, if necessary) and to repairing the construction damage to landscaping at the rear of the lotThis type of repair is completely weather dependent as explained to the homeonwer due to the time of year [redacted] absolutely stands behind its warranty obligations and will complete the work as outlined above Final Consumer Response / [redacted] (2000, 15, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the proposal, providing that the work is actually doneA new warranty representative met with me on TuesdayShea was the 6th person I have shown the damage to & the first to acknowledge the builders responsibilityShe informed me that she was not made aware of the lawn damage & was led to believe I had done my own landscapingThe home was, in fact , landscaped prior to my purchase by the builderWe scheduled a repair date in NovemberIf it actually occurs & remedies the problems I will be satisfied with the response

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We are in receipt of the items noted above with the exception of the brick matter. Please send all warranty claims directly to [redacted] @Taylormorrison.com to assure that item is in the warranty system. Regarding the siding, that work... order has been processed and was scheduled to complete by this week and requires no presence by the homeowner due to it being on the exterior of the home. All other interior items will need to be scheduled between the hours of 8AM and 4PM Monday through Friday per the terms of the Taylor Morrison Home Warranty. Pending access to the home, Taylor Morrison stands ready to review and correct the remaining interior items. Thank you, Taylor Morrison Homes

Complaint: [redacted] I am rejecting this response because: The drainage coming from the walkway has nothing to do with my adding in a flower bed or The problem is with incorrect grade on the walkway side not my yardI am still waiting to hear what the paint manufacturer has to say Sincerely, [redacted]

Due to the ***’s filing a legal notice of claim, Taylor Morrison is dealing directly through counsel with this matter

Complaint: [redacted] I am rejecting this response because: warranty work is only partially completed We have email [redacted] with the outstanding issues In summary the outstanding issues are: interior steps need repair, paint cleanup on deck, west side fence repair and landscape/foundation back fill needs to be completed Sincerely, [redacted]

Taylor Morrison did respond to his notice of claim, and TM continues to communicate regarding the resolution of the homeowner's issues. Taylor
Morrison is making every effort to address the homeowner's voiced concerns, and is doing everything it could reasonably be expected in addressing this matter

Complaint: ***
I am rejecting this response because: The survey completed in May/June by Taylor Morrison shows the grading in the SE corner of our lot is 6/of a foot low This is the exact corner where we are experiencing drainage issues As explained to *** on multiple occasions, we do not over waterUnlike most, we water days per week for short cycles The issue is not over-watering as most of our lawn could actually use more water.The suggestions pointed out by *** (Taylor Morrison) are all to be completed by us (the homeowner) to remediate an issue by our builder Until such time that there is action taken by Taylor Morrison, as promised verbally by other members of ***'s team, this will not be accepted
Sincerely,
*** ***

Work to be completed 10/

Taylor Morrison has made contact with the home owner, and reviewed the mentioned items and scheduled a work day for 1/5/
The caulking in the master shower was taken care of on 12/11/

Taylor Morrison confirms this issue was resolved on the work day scheduled 1/5/

Revdex.com:I will look forward to the proper installation of the dishwasher It has been weeks so lets get the job done.Please note that they sent an appliance repair person that verified that they bent the frame of my refrigerator when they moved it for the hardwood floor refinishing To date they have not made a plan for replacing or reimbursing me or even requesting the receiptWhen they moved my belongings, they told me that all of their subcontractors were bonded and insured It has been weeks since they they damaged the refrigerator and did not install the dishwasher correctly and I am still asking for them to fix it It would also be nice if you reimbursed me for the hotel costs and food expenses for the days that I had to move out of my house Over $that I submitted immediately!
Sincerely,
*** ***