With our apologies, our sales manager has spoken to the customer regarding this matterThe dealership had completed the payment quite some time ago, however we failed to notify the customer that the old account had been settledTo our knowledge, there is and will not be any ramification to the customer of any typeIf any additional concerns arise, please contact the store manager at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID [redacted] would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as wellI spoke to him yesterday 2/28/and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards, [redacted] ***
I do apologize for our slow response and our initial offer after the saleAfter discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this instance to ensure that they are completely satisfied with the resolutionIf there are any questions or concerns, please contact Mike J***, General Manager at [redacted] Thank you
In response to this concern, we have reached out to the customer by telephone and have not heard back as of this timeWe apologize if there was any confusion as to the repair performedOur service advisor spoke to the customer prior to the installation of the bracket and advised him that the dealership did not want to remove bolts (picture #2016_0608001.jpeg) due to the possibility of causing additional damage to the pump due to existing rust and wear (clearly visible in photo)If this was not clearly communicated to the customer, we do apologize, and we would like to offer the customer a credit in our service department towards future work for the entire cost of the repair of $113.4.Please contact store management at [redacted] with any questions, or to allow us to credit the account.Thank youMike [redacted] General ManagerJoe Cecconis Chrysler Complex
Regarding this customers concern, to our knowledge no one at this dealership has asked the customer to pay any additional money for this vehicle than they agreed to, nor are we aware of a 'spot delivery scam.' We are aware that there was a paperwork error totalling a difference of $5, which the dealership is more than happy to payStore management has been in communication with the customer in order to resolve their concerns, and have asked them to bring the vehicle to the dealership so that we can review the shaking that they are experiencingPlease feel free to call Mike [redacted] , store manager at [redacted] with any additional questions or concerns.Thank you
It appears that the customer has concerns that originate in two separate businessesRegarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stockOur fixed operations director will be meeting with the customer at this afternoon to discuss her concerns at that timeThank you, please contact us with any questions or concerns at [redacted] Mike J***General ManagerJoe Cecconi's Chrysler Complex
With apologies for any miscommunication on our part, we had offered to reimburse the customer $for work that they had previously performed at another shopAs far as the $mentioned in the complaint, we are unfortunately unsure how that misunderstanding took placeDue to the confusion, we would certainly be willing to extend an offer of $in credit at the dealership towards any sales service or parts expense in addition to the check that our management team had previously offeredWe strive to leave every customer satisfied that we have worked with them to resolve any concerns that arisePlease feel free to contact either the store manager, Mike, or the service director Shawn, and we'll be happy to resolve this situation with the customer.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex###-###-####
Our Service Director spoke to the customerIt was explained that the difference in price for the belts was because NAPA parts were not used, factory belts from Chrysler wereThe reason she was able to get a price from the NAPA website is that their system cross references factory part numbers to the NAPA part numbers, and provides price quotes based on their aftermarket partAs a Chrysler dealer, we typically recommend Chrysler parts, as there is often a difference in quality, similar to purchasing generic products as opposed to 'name brand' at the grocery storeIn this case, we ordered the NAPA part, and it did not fit the vehicleWe subsequently obtained the correct factory part from another local Chrysler dealer, which resulted in the price change and wait timeHowever, the customer did wait a long period of time for the repair as a result, and has indicated that they would be satisfied if we refund the additional $charge for the factory belt, which we have agreed to doThe refund should be received in approximately one weekPlease contact the store General Manager with any questions or concerns at [redacted] Thank you, Joe Cecconi's Chrysler Coemmplex Management
We have reached out to the customer to discuss their concerns with truck they purchased in SeptemberTo our knowledge they have not expressed any concerns to management regarding sales or service in the seven months since they purchased the vehicle, and our records do not show any service history on the vehicle since that timePlease contact Mike at [redacted] or Shawn at [redacted] with any additional concerns
We have spoken to the customer and are working with him and his insurance company to determine whether his insurance company or the factory warranty will be responsible for the repairs to his JeepIf there are any further questions or concerns please call the store manager at [redacted]
We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the storePlease reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work with youYou can reach Shawn at [redacted] or Mike at [redacted] Thank you, Mike [redacted] General Manager Joe Cecconi's Chrysler Complex
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sorry for the delay, let me address all the points made by Mike J in his reply.Point 1: Please accept this email as response to the customer's concern regarding his recent vehicle purchaseWe do appreciate every customer's business, and do appreciate that he drove minutes to purchase a vehicle from us, which is not uncommon based on the often 'below market pricing' featured in our internet special pricing.ANSWER: Let's not bring price into the picture considering that the minivan was advertised as $on Cecconi's website but I will end up paying $21000+ when all is said and done even with a $4k downpayment And that's not interest related either as my rate is 3.9% Regular math doesn't work the same way as car dealer math.Point 2: In order to attempt to avoid him having to return to the dealership to address a concern with brake noise, the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership, along with committing several [redacted] interior cleaning gift cards to rectify his concern with the interior cleaningGiven that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer.ANSWER: "A concern with brake noise" ended up being the brakes were installed INCORRECTLY That's not a concern, that is an actual issue [redacted] ***e showed me where the brakes were wearing incorrectly and in fact I still have the evidence You DID NOT pre-authorize me to spend up to $450, you said I should check with Shawn R because your price for repair would have been $tops I called him back when [redacted] ***e called me with the price but he was unavailable Then when he called me back, I was unavailable I approved the repair of $with [redacted] ***e because I needed the van repaired by that weekend (this was on 2015-07-10) Keep in mind that my original complaint was for the cost of the brake repair (unknown at the time) PLUS the $GPS upgrade which your salesperson said I didn't need to do because "it updates automatically." When you say several [redacted] interior cleaning gift cards, I received two minute interior cleaning gift cards, which say they will work for vans even though [redacted] ***'s site says to add $plus minutes to the base cost of $12.99) So let's say the gift cards you sent me are worth $ Two of them means $ I'm still out a $(plus tax) cost of the complete interior detailing from their website That's still $60+ out of my pocket for something that should have been done before the vehicle was turned over to me This cost can be verified on their website I read "Given that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer." as "regardless of any actual brake problems caused by our install or our lack of mechanically checking the brakes, we tried to shut the customer up as cheaply as possible."Point 3: In addition to our service manager's contact informationthe customer also was provided with the cell phone number for the store general managerThe customer did not speak to the store service director or call the store manager to discuss any increased price.ANSWER: Correct, I did have your cell phone number, and called and spoke with you several times For the day of the repair, you told me to call Shawn R as you were out that day So I called him and left messages and didn't bother you I certainly could have but it was your day off If Shawn or you had provided Shawn's cell phone number, I could have called him as well Nearly every time I called for him, Cathy at your front desk said he was in meetings But wait, earlier in your paragraph, you said "the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership" so then why the "The customer did not speak to the store service director or call the store manager to discuss any increased price."'? How about being proactive and contacting the other dealership yourself and working out a deal instead of leaving me in the middle? If you had done that and negotiated a lower price, I would have accepted that But gee, maybe there's a reason why another dealership won't return your calls?Point 4: In response to his statements regarding not receiving return calls, or lies, it is accurate that he called immediately prior to the July 4th holiday weekend, and that I did reply to him via email that our response would take several days, which it didAny reference that this customer has makes about being lied to is completely inaccurateWhat is accurate is that the check was cut for $in error, and that the [redacted] gift cards were not sent with the letterBoth errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.ANSWER: I had to try to call you and reach out to you FAR FAR more than I received calls or updates from your dealership When trying to rectify a customer service issue, the customer shouldn't have to keep calling back to try to chase down his reimbursement, that's bad customer service Oh really? So when I called Shawn on 2015-07-and was told the check for $plus several vouchers would go out that week and they hadn't even been MAILED when I called on 2015-07-20, that wasn't a LIE, that was just a mistake? It apparently takes the SERVICE MANAGER of a dealership more than a week (and two tries) to get a check cut for the accurate amount to a dissatisfied customer? So the check was cut in error for $when I had been told $by both yourself, the General Manager, and Shawn [redacted] , the Customer "Service" Manager? Between the two of you, I heard the $amount at least times So that's some major error that $was randomly left off the check as well as no vouchers were mailed The impossible thing that we'll never find out is, was the $check plus two vouchers that don't cover the service I paid for, were they sent out after I left my angry voicemail or before?Point 5: Both errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.ANSWER: I absolutely own up to this, I should know better than to make an angry phone call I DID leave an obscenity laced voicemail for you when I received a check for the incorrect amount And I did receive the check for $along with two basic interior cleaning vouchers the next day I should not have cursed and should have just left a frustrated message, that is my fault.Point 6: The customer should be in receipt of both the $and the gift certificates within a day or two.ANSWER: Yes, I do have a check for $400, a check for $50, and two basic interior cleaning [redacted] gift certificates (which together don't total up to the cost of the full interior detailing which removed the pet fur and other crud I found in the vehicle, including some chewed gum) I thank you for that, I think, I suppose it's better than nothing.BUT, and this is a big BUT, this still doesn't cover the $cost of the GPS upgrade on Chrysler's site OR the amount of time and hassle I've put into this case I shouldn't have to get the media and the Revdex.com involved over something like this With the reimbursement as it stands, I STILL have to pay for the GPS upgrade out of pocket even though Jerrica D, your salesperson, told me twice that there's nothing to update and it updates automatically If you had covered this or at least offered to cover $of it, I could understand you saying that you've done all you can to make this right As it stands, you have not and have still left a dissatisfied customer In one of our earliest conversations, before I went to [redacted] ***e to get the brakes looked at, you told me that the highest you were willing to go was "$plus several vouchers" and I had told you even then that doesn't cover all the costs I'll never buy a car at Cecconi's again.In the long run, I am sure you believe this issue to be resolved with a satisfactory outcome I do not, issues were not resolved until I chased after them repeatedly over the course of a month and at the end of it, I will still need to pay out of pocket for GPS updates and the full interior detailing that I already paid for That's another $+ $= $that I consider unresolved Oh and by the way, none of this has addressed the issue of the previous customer's private information being in the GPS system, including their home address That is a breach of customer data since you are supposed to wipe that out of the GPS There was also no attempt to send me instructions on how to wipe out the GPS so you could at least say you left the ball in my court That's a callous disregard for customer data Regards,
We have attempted to respond promptly to this customer's concern with the information that we have available (all employees impacted have not been at the dealership since we received his complaint.) We have also attempted to call this customer three times to discuss their concern prior to responding officially through the Revdex.com site, and have not been able to speak with themIf the customer is not satisfied with a 100% service credit towards future work, store management will be happy to discuss any further resolution either by telephone or in personDealership practice is to work fully with each customer to resolve any concerns to the best of our abilityOften, resolving concerns can be fairly straightforward when two way communication takes placeIf there has been either a misunderstanding of what took place, or poor communication, we again apologize, but absolutely reject any accusation that we have not been forthright in our response using the most accurate information we have at this timeWe would encourage the customer in this case to reach out to Mike [redacted] at [redacted] or Shawn [redacted] at [redacted] in order to resolve any remaining concerns
We are aware of the customer's frustration with the mechanical concerns with his truck and the lengthy repair process that has resultedWe do apologize for the delay in the repair, which, at this point, we anticipate will be completed tomorrowWe have been working with Ram to help compensate the customer for his inconvenienceAt this point, we are installing a number of accessories at no charge on the vehicle, and will work to make sure that the truck is delivered back to him in outstanding mechanical and physical condition.Please contact Mike [redacted] @ [redacted] with any questions or concerns
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** I had no reason to bring this vehicle in for any kind of service, until ALL this went wrong w/ the truckJust before Easter is when ALL these things happenedDid our own oil changes
With apologies for the initial confusion, the dealership has repaired the exhaust at no cost to the customerIf there are any further questions or concern, please contact the store manager at *** ***
We are aware of the customer's frustration with the mechanical concerns with his truck and the lengthy repair process that has resultedWe do apologize for the delay in the repair, which, at this point, we anticipate will be completed tomorrowWe have been working with Ram to help compensate the
customer for his inconvenienceAt this point, we are installing a number of accessories at no charge on the vehicle, and will work to make sure that the truck is delivered back to him in outstanding mechanical and physical condition.Please contact Mike *** @ *** *** with any questions or concerns
We have reached out to the customer to discuss their concerns with truck they purchased in SeptemberTo our knowledge they have not expressed any concerns to management regarding sales or service in the seven months since they purchased the vehicle, and our records do not show any service history
on the vehicle since that timePlease contact Mike at *** *** *** *** or Shawn at *** *** with any additional concerns
We have attempted to respond promptly to this customer's concern with the information that we have available (all employees impacted have not been at the dealership since we received his complaint.) We have also attempted to call this customer three times to discuss their concern prior to responding officially through the Revdex.com site, and have not been able to speak with themIf the customer is not satisfied with a 100% service credit towards future work, store management will be happy to discuss any further resolution either by telephone or in personDealership practice is to work fully with each customer to resolve any concerns to the best of our abilityOften, resolving concerns can be fairly straightforward when two way communication takes placeIf there has been either a misunderstanding of what took place, or poor communication, we again apologize, but absolutely reject any accusation that we have not been forthright in our response using the most accurate information we have at this time. We would encourage the customer in this case to reach out to Mike *** at *** *** *** or Shawn *** at *** *** *** in order to resolve any remaining concerns
With apologies for the delay, the customer should have received the check some time ago from the dealershipWe would like to state again that we did not overcharge for the part, as the original NAPA supplied part did not fit the vehicle correctly, and the MOPAR part was required in order to complete the repair correctly We did agree to the refund at the customer's request in either case in order to satisfy their concernIf the refund has not been received, please contact Mike J*** at *** *** ***.Thank youMike J***General ManagerJoe Cecconi's Chrysler Complex 2975800x
With our apologies, our sales manager has spoken to the customer regarding this matterThe dealership had completed the payment quite some time ago, however we failed to notify the customer that the old account had been settledTo our knowledge, there is and will not be any ramification to the customer of any typeIf any additional concerns arise, please contact the store manager at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID [redacted] would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as wellI spoke to him yesterday 2/28/and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards, [redacted] ***
I do apologize for our slow response and our initial offer after the saleAfter discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this instance to ensure that they are completely satisfied with the resolutionIf there are any questions or concerns, please contact Mike J***, General Manager at [redacted] Thank you
In response to this concern, we have reached out to the customer by telephone and have not heard back as of this timeWe apologize if there was any confusion as to the repair performedOur service advisor spoke to the customer prior to the installation of the bracket and advised him that the dealership did not want to remove bolts (picture #2016_0608001.jpeg) due to the possibility of causing additional damage to the pump due to existing rust and wear (clearly visible in photo)If this was not clearly communicated to the customer, we do apologize, and we would like to offer the customer a credit in our service department towards future work for the entire cost of the repair of $113.4.Please contact store management at [redacted] with any questions, or to allow us to credit the account.Thank youMike [redacted] General ManagerJoe Cecconis Chrysler Complex
Regarding this customers concern, to our knowledge no one at this dealership has asked the customer to pay any additional money for this vehicle than they agreed to, nor are we aware of a 'spot delivery scam.' We are aware that there was a paperwork error totalling a difference of $5, which the dealership is more than happy to payStore management has been in communication with the customer in order to resolve their concerns, and have asked them to bring the vehicle to the dealership so that we can review the shaking that they are experiencingPlease feel free to call Mike [redacted] , store manager at [redacted] with any additional questions or concerns.Thank you
It appears that the customer has concerns that originate in two separate businessesRegarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stockOur fixed operations director will be meeting with the customer at this afternoon to discuss her concerns at that timeThank you, please contact us with any questions or concerns at [redacted] Mike J***General ManagerJoe Cecconi's Chrysler Complex
With apologies for any miscommunication on our part, we had offered to reimburse the customer $for work that they had previously performed at another shopAs far as the $mentioned in the complaint, we are unfortunately unsure how that misunderstanding took placeDue to the confusion, we would certainly be willing to extend an offer of $in credit at the dealership towards any sales service or parts expense in addition to the check that our management team had previously offeredWe strive to leave every customer satisfied that we have worked with them to resolve any concerns that arisePlease feel free to contact either the store manager, Mike, or the service director Shawn, and we'll be happy to resolve this situation with the customer.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex###-###-####
Our Service Director spoke to the customerIt was explained that the difference in price for the belts was because NAPA parts were not used, factory belts from Chrysler wereThe reason she was able to get a price from the NAPA website is that their system cross references factory part numbers to the NAPA part numbers, and provides price quotes based on their aftermarket partAs a Chrysler dealer, we typically recommend Chrysler parts, as there is often a difference in quality, similar to purchasing generic products as opposed to 'name brand' at the grocery storeIn this case, we ordered the NAPA part, and it did not fit the vehicleWe subsequently obtained the correct factory part from another local Chrysler dealer, which resulted in the price change and wait timeHowever, the customer did wait a long period of time for the repair as a result, and has indicated that they would be satisfied if we refund the additional $charge for the factory belt, which we have agreed to doThe refund should be received in approximately one weekPlease contact the store General Manager with any questions or concerns at [redacted] Thank you, Joe Cecconi's Chrysler Coemmplex Management
We have reached out to the customer to discuss their concerns with truck they purchased in SeptemberTo our knowledge they have not expressed any concerns to management regarding sales or service in the seven months since they purchased the vehicle, and our records do not show any service history on the vehicle since that timePlease contact Mike at [redacted] or Shawn at [redacted] with any additional concerns
We have spoken to the customer and are working with him and his insurance company to determine whether his insurance company or the factory warranty will be responsible for the repairs to his JeepIf there are any further questions or concerns please call the store manager at [redacted]
We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the storePlease reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work with youYou can reach Shawn at [redacted] or Mike at [redacted] Thank you, Mike [redacted] General Manager Joe Cecconi's Chrysler Complex
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sorry for the delay, let me address all the points made by Mike J in his reply.Point 1: Please accept this email as response to the customer's concern regarding his recent vehicle purchaseWe do appreciate every customer's business, and do appreciate that he drove minutes to purchase a vehicle from us, which is not uncommon based on the often 'below market pricing' featured in our internet special pricing.ANSWER: Let's not bring price into the picture considering that the minivan was advertised as $on Cecconi's website but I will end up paying $21000+ when all is said and done even with a $4k downpayment And that's not interest related either as my rate is 3.9% Regular math doesn't work the same way as car dealer math.Point 2: In order to attempt to avoid him having to return to the dealership to address a concern with brake noise, the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership, along with committing several [redacted] interior cleaning gift cards to rectify his concern with the interior cleaningGiven that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer.ANSWER: "A concern with brake noise" ended up being the brakes were installed INCORRECTLY That's not a concern, that is an actual issue [redacted] ***e showed me where the brakes were wearing incorrectly and in fact I still have the evidence You DID NOT pre-authorize me to spend up to $450, you said I should check with Shawn R because your price for repair would have been $tops I called him back when [redacted] ***e called me with the price but he was unavailable Then when he called me back, I was unavailable I approved the repair of $with [redacted] ***e because I needed the van repaired by that weekend (this was on 2015-07-10) Keep in mind that my original complaint was for the cost of the brake repair (unknown at the time) PLUS the $GPS upgrade which your salesperson said I didn't need to do because "it updates automatically." When you say several [redacted] interior cleaning gift cards, I received two minute interior cleaning gift cards, which say they will work for vans even though [redacted] ***'s site says to add $plus minutes to the base cost of $12.99) So let's say the gift cards you sent me are worth $ Two of them means $ I'm still out a $(plus tax) cost of the complete interior detailing from their website That's still $60+ out of my pocket for something that should have been done before the vehicle was turned over to me This cost can be verified on their website I read "Given that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer." as "regardless of any actual brake problems caused by our install or our lack of mechanically checking the brakes, we tried to shut the customer up as cheaply as possible."Point 3: In addition to our service manager's contact informationthe customer also was provided with the cell phone number for the store general managerThe customer did not speak to the store service director or call the store manager to discuss any increased price.ANSWER: Correct, I did have your cell phone number, and called and spoke with you several times For the day of the repair, you told me to call Shawn R as you were out that day So I called him and left messages and didn't bother you I certainly could have but it was your day off If Shawn or you had provided Shawn's cell phone number, I could have called him as well Nearly every time I called for him, Cathy at your front desk said he was in meetings But wait, earlier in your paragraph, you said "the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership" so then why the "The customer did not speak to the store service director or call the store manager to discuss any increased price."'? How about being proactive and contacting the other dealership yourself and working out a deal instead of leaving me in the middle? If you had done that and negotiated a lower price, I would have accepted that But gee, maybe there's a reason why another dealership won't return your calls?Point 4: In response to his statements regarding not receiving return calls, or lies, it is accurate that he called immediately prior to the July 4th holiday weekend, and that I did reply to him via email that our response would take several days, which it didAny reference that this customer has makes about being lied to is completely inaccurateWhat is accurate is that the check was cut for $in error, and that the [redacted] gift cards were not sent with the letterBoth errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.ANSWER: I had to try to call you and reach out to you FAR FAR more than I received calls or updates from your dealership When trying to rectify a customer service issue, the customer shouldn't have to keep calling back to try to chase down his reimbursement, that's bad customer service Oh really? So when I called Shawn on 2015-07-and was told the check for $plus several vouchers would go out that week and they hadn't even been MAILED when I called on 2015-07-20, that wasn't a LIE, that was just a mistake? It apparently takes the SERVICE MANAGER of a dealership more than a week (and two tries) to get a check cut for the accurate amount to a dissatisfied customer? So the check was cut in error for $when I had been told $by both yourself, the General Manager, and Shawn [redacted] , the Customer "Service" Manager? Between the two of you, I heard the $amount at least times So that's some major error that $was randomly left off the check as well as no vouchers were mailed The impossible thing that we'll never find out is, was the $check plus two vouchers that don't cover the service I paid for, were they sent out after I left my angry voicemail or before?Point 5: Both errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.ANSWER: I absolutely own up to this, I should know better than to make an angry phone call I DID leave an obscenity laced voicemail for you when I received a check for the incorrect amount And I did receive the check for $along with two basic interior cleaning vouchers the next day I should not have cursed and should have just left a frustrated message, that is my fault.Point 6: The customer should be in receipt of both the $and the gift certificates within a day or two.ANSWER: Yes, I do have a check for $400, a check for $50, and two basic interior cleaning [redacted] gift certificates (which together don't total up to the cost of the full interior detailing which removed the pet fur and other crud I found in the vehicle, including some chewed gum) I thank you for that, I think, I suppose it's better than nothing.BUT, and this is a big BUT, this still doesn't cover the $cost of the GPS upgrade on Chrysler's site OR the amount of time and hassle I've put into this case I shouldn't have to get the media and the Revdex.com involved over something like this With the reimbursement as it stands, I STILL have to pay for the GPS upgrade out of pocket even though Jerrica D, your salesperson, told me twice that there's nothing to update and it updates automatically If you had covered this or at least offered to cover $of it, I could understand you saying that you've done all you can to make this right As it stands, you have not and have still left a dissatisfied customer In one of our earliest conversations, before I went to [redacted] ***e to get the brakes looked at, you told me that the highest you were willing to go was "$plus several vouchers" and I had told you even then that doesn't cover all the costs I'll never buy a car at Cecconi's again.In the long run, I am sure you believe this issue to be resolved with a satisfactory outcome I do not, issues were not resolved until I chased after them repeatedly over the course of a month and at the end of it, I will still need to pay out of pocket for GPS updates and the full interior detailing that I already paid for That's another $+ $= $that I consider unresolved Oh and by the way, none of this has addressed the issue of the previous customer's private information being in the GPS system, including their home address That is a breach of customer data since you are supposed to wipe that out of the GPS There was also no attempt to send me instructions on how to wipe out the GPS so you could at least say you left the ball in my court That's a callous disregard for customer data Regards,
We have attempted to respond promptly to this customer's concern with the information that we have available (all employees impacted have not been at the dealership since we received his complaint.) We have also attempted to call this customer three times to discuss their concern prior to responding officially through the Revdex.com site, and have not been able to speak with themIf the customer is not satisfied with a 100% service credit towards future work, store management will be happy to discuss any further resolution either by telephone or in personDealership practice is to work fully with each customer to resolve any concerns to the best of our abilityOften, resolving concerns can be fairly straightforward when two way communication takes placeIf there has been either a misunderstanding of what took place, or poor communication, we again apologize, but absolutely reject any accusation that we have not been forthright in our response using the most accurate information we have at this timeWe would encourage the customer in this case to reach out to Mike [redacted] at [redacted] or Shawn [redacted] at [redacted] in order to resolve any remaining concerns
We are aware of the customer's frustration with the mechanical concerns with his truck and the lengthy repair process that has resultedWe do apologize for the delay in the repair, which, at this point, we anticipate will be completed tomorrowWe have been working with Ram to help compensate the customer for his inconvenienceAt this point, we are installing a number of accessories at no charge on the vehicle, and will work to make sure that the truck is delivered back to him in outstanding mechanical and physical condition.Please contact Mike [redacted] @ [redacted] with any questions or concerns
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** I had no reason to bring this vehicle in for any kind of service, until ALL this went wrong w/ the truckJust before Easter is when ALL these things happenedDid our own oil changes
With apologies for the initial confusion, the dealership has repaired the exhaust at no cost to the customerIf there are any further questions or concern, please contact the store manager at *** ***
We are aware of the customer's frustration with the mechanical concerns with his truck and the lengthy repair process that has resultedWe do apologize for the delay in the repair, which, at this point, we anticipate will be completed tomorrowWe have been working with Ram to help compensate the
customer for his inconvenienceAt this point, we are installing a number of accessories at no charge on the vehicle, and will work to make sure that the truck is delivered back to him in outstanding mechanical and physical condition.Please contact Mike *** @ *** *** with any questions or concerns
We have reached out to the customer to discuss their concerns with truck they purchased in SeptemberTo our knowledge they have not expressed any concerns to management regarding sales or service in the seven months since they purchased the vehicle, and our records do not show any service history
on the vehicle since that timePlease contact Mike at *** *** *** *** or Shawn at *** *** with any additional concerns
We have attempted to respond promptly to this customer's concern with the information that we have available (all employees impacted have not been at the dealership since we received his complaint.) We have also attempted to call this customer three times to discuss their concern prior to responding officially through the Revdex.com site, and have not been able to speak with themIf the customer is not satisfied with a 100% service credit towards future work, store management will be happy to discuss any further resolution either by telephone or in personDealership practice is to work fully with each customer to resolve any concerns to the best of our abilityOften, resolving concerns can be fairly straightforward when two way communication takes placeIf there has been either a misunderstanding of what took place, or poor communication, we again apologize, but absolutely reject any accusation that we have not been forthright in our response using the most accurate information we have at this time. We would encourage the customer in this case to reach out to Mike *** at *** *** *** or Shawn *** at *** *** *** in order to resolve any remaining concerns
With apologies for the delay, the customer should have received the check some time ago from the dealershipWe would like to state again that we did not overcharge for the part, as the original NAPA supplied part did not fit the vehicle correctly, and the MOPAR part was required in order to complete the repair correctly We did agree to the refund at the customer's request in either case in order to satisfy their concernIf the refund has not been received, please contact Mike J*** at *** *** ***.Thank youMike J***General ManagerJoe Cecconi's Chrysler Complex 2975800x