Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID *** would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as wellI spoke to him yesterday 2/28/and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards,*** ***
With our apologies, our sales manager has spoken to the customer regarding this matterThe dealership had completed the payment quite some time ago, however we failed to notify the customer that the old account had been settledTo our knowledge, there is and will not be any ramification to the
customer of any typeIf any additional concerns arise, please contact the store manager at *** ***
We always work to resolve any customer concerns that may arise within a deal or transactionIn this case, the dealership does not have the ability to address title and registration concerns, as those are handled through the Department of Motor VehiclesOur records do indicate that both the
registration and title work have been completedIn order to receive duplicate copies, the customer would need to contact DMV directlyIf there were any expense incurred, the dealership would be more than happy to refund any such expenseIn reference to any concerns regarding identity, this dealership, as is standard in the industry, uses a software program through a third party vendor, for the purpose of protecting customers' personal information and to attempt to prevent identity theftWhen the program indicates a high probability of concern, several protocols are initiated in order to verify the correct informationWe do apologize if by any chance the process was not correctly communicated to the customer in this instance, particularly the fact that the process exists for the protection of the consumerIf there is anything that we can do to satisfy the customer further in this instance, we would encourage her to call the store manager at *** ***.Thank you,Mike ***General Manager
It appears that the customer has concerns that originate in two separate businessesRegarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stockOur fixed operations director will be meeting with the customer at this afternoon to discuss
her concerns at that time. Thank you, please contact us with any questions or concerns at *** ***Mike J***General ManagerJoe Cecconi's Chrysler Complex
We understand the frustration when any mechanical concern requires multiple attempts to complete the repairIn this case, we proceeded with a dye test in order to determine the source of any possible oil leakAfter performing additional diagnosis, we believe we have isolated and corrected the
source of the concern, and that the vehicle is repaired at this timeIf there are further problems or concerns with the vehicle, please contact store management at *** *** *** * ***.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex
We certainly understand the frustration that occurs when a vehicle has multiple mechanical concernsIn this case, our shop foreman pursued the repair process personally due to the repeated concerns with the vehicleWe did perform an oil consumption test, as the customer indicated, which resulted in the recommendation that the engine be replacedDuring the period that the vehicle was not operable, we provided the customer with rental transportationAgain, we understand that the customer was dissatisfied with the mechanical failure, and that they have lost confidence in the repair process followed by the dealershipIn this case, the problem was significant, and the mechanic tasked with repairing the vehicle is a master certified Chrysler mechanic with decades of experience and training in virtually all areas of Chrysler make vehicle repairWe are aware the customer has in this case opted to pursue the New York State process in order to request a factory buyback of the vehicleThat process is process that involves the manufacturer, the customer, and the state, and there is nothing further the dealership can assist with regarding that processif the customer opts to pursue another avenue, we will be more than willing to assist in any way possible.Please contact store management with any questions or concerns at *** *** ***
We know that the customer experienced a minor mechanical concern after deliveryWe have met with the customer regarding her concerns, and believe that she is satisfied with the resolution to her concernIf there are any further concerns, please call Mike *** at (*** ***Thank youMike
***General ManagerJoe Cecconi's Chrysler Complex
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We were to receive a refund for $and was supposed to be sent in the mail last weekCalled again on Monday, March and I was told the check was mailed on Monday and today is Wednesday, March and still no checkI would like to know if a check was cut last week and then again this week and said to be mailed why I have not received the check as of yetThis is poor customer service The refund check that was supposed to be mailed twice and still not received
We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the storePlease reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work
with youYou can reach Shawn at *** or Mike at ***Thank you, Mike ***General Manager Joe Cecconi's Chrysler Complex
Regarding this customers concern, to our knowledge no one at this dealership has asked the customer to pay any additional money for this vehicle than they agreed to, nor are we aware of a 'spot delivery scam.' We are aware that there was a paperwork error totalling a difference of $5, which the
dealership is more than happy to payStore management has been in communication with the customer in order to resolve their concerns, and have asked them to bring the vehicle to the dealership so that we can review the shaking that they are experiencingPlease feel free to call Mike ***, store manager at *** *** with any additional questions or concerns.Thank you
We have spoken to the customer and are working with him and his insurance company to determine whether his insurance company or the factory warranty will be responsible for the repairs to his JeepIf there are any further questions or concerns please call the store manager at *** ***
We have again reached out to the customer to discuss her concernsWe did drive the Wrangler with her while she was in the service department, and there seems to be a slight vibration at speeds at or around mphWhile there is no safety concern or noticeable vibration concern under driving conditions, and to attempt to accommodate the customer's interest in purchasing larger, more aggressive rims and tires for this vehicle, we have offered to discuss significantly discounted pricing on any such upgrade she may be consideringThe customer has indicated that she has busy schedule and will be getting back in touch with our service department to discuss this in more detail when she has timeWe welcome the opportunity to work with her to resolve this concern
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy door is still leaking even worse than before I came in yesterday and they told me it was fixed after hour and a half being there this morning I came to my vehicle leaking worseI called and rescheduled and appointment but with me working everyday and school I keep having to call into work late and leave work early to make the appointmentsMy car is still shaking over mphI brielfy spoke to a manager in service but nothing was resolved
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The case is easy to resolve, dealership could refund me $that they charged me for the work not performed correctly, I supplied pictures that clearly demonstrate my claim and the dealership liesAs for me calling the dealership or accepting credit toward future repairs, that is out of question, as mentioned before I will not go near that dealership with a foot pole.Regards,*** ***
With apologies for any miscommunication on our part, we had offered to reimburse the customer $for work that they had previously performed at another shopAs far as the $mentioned in the complaint, we are unfortunately unsure how that misunderstanding took placeDue to the confusion, we
would certainly be willing to extend an offer of $in credit at the dealership towards any sales service or parts expense in addition to the check that our management team had previously offeredWe strive to leave every customer satisfied that we have worked with them to resolve any concerns that arisePlease feel free to contact either the store manager, Mike, or the service director Shawn, and we'll be happy to resolve this situation with the customer.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex###-###-####
Please accept this email as response to the customer's concern regarding his recent vehicle purchaseWe do appreciate every customer's business, and do appreciate that he drove minutes to purchase a vehicle from us, which is not uncommon based on the often 'below market pricing' featured in our
internet special pricingIn order to attempt to avoid him having to return to the dealership to address a concern with brake noise, the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership, along with committing several *** *** interior cleaning gift cards to rectify his concern with the interior cleaning. Given that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer. In addition to our service manager's contact informationthe customer also was provided with the cell phone number for the store general managerThe customer did not speak to the store service director or call the store manager to discuss any increased price. In response to his statements regarding not receiving return calls, or lies, it is accurate that he called immediately prior to the July 4th holiday weekend, and that I did reply to him via email that our response would take several days, which it didAny reference that this customer has makes about being lied to is completely inaccurateWhat is accurate is that the check was cut for $in error, and that the *** *** gift cards were not sent with the letterBoth errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.The customer should be in receipt of both the $and the gift certificates within a day or two.Thank you,Please contact the store manager with any questions or concerns,Mike JGeneral ManagerJoe Cecconis Chrysler Complex
We have scheduled an appointment for Friday to review the customer's concerns with her vehicleIn the meantime, if there are Mike *** or Shawn *** at (*** ***.Thank you!
I do apologize for our slow response and our initial offer after the saleAfter discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this
instance to ensure that they are completely satisfied with the resolutionIf there are any questions or concerns, please contact Mike J***, General Manager at *** ***Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID *** would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as wellI spoke to him yesterday 2/28/and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards,*** ***
With our apologies, our sales manager has spoken to the customer regarding this matterThe dealership had completed the payment quite some time ago, however we failed to notify the customer that the old account had been settledTo our knowledge, there is and will not be any ramification to the
customer of any typeIf any additional concerns arise, please contact the store manager at *** ***
We always work to resolve any customer concerns that may arise within a deal or transactionIn this case, the dealership does not have the ability to address title and registration concerns, as those are handled through the Department of Motor VehiclesOur records do indicate that both the
registration and title work have been completedIn order to receive duplicate copies, the customer would need to contact DMV directlyIf there were any expense incurred, the dealership would be more than happy to refund any such expenseIn reference to any concerns regarding identity, this dealership, as is standard in the industry, uses a software program through a third party vendor, for the purpose of protecting customers' personal information and to attempt to prevent identity theftWhen the program indicates a high probability of concern, several protocols are initiated in order to verify the correct informationWe do apologize if by any chance the process was not correctly communicated to the customer in this instance, particularly the fact that the process exists for the protection of the consumerIf there is anything that we can do to satisfy the customer further in this instance, we would encourage her to call the store manager at *** ***.Thank you,Mike ***General Manager
It appears that the customer has concerns that originate in two separate businessesRegarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stockOur fixed operations director will be meeting with the customer at this afternoon to discuss
her concerns at that time. Thank you, please contact us with any questions or concerns at *** ***Mike J***General ManagerJoe Cecconi's Chrysler Complex
We understand the frustration when any mechanical concern requires multiple attempts to complete the repairIn this case, we proceeded with a dye test in order to determine the source of any possible oil leakAfter performing additional diagnosis, we believe we have isolated and corrected the
source of the concern, and that the vehicle is repaired at this timeIf there are further problems or concerns with the vehicle, please contact store management at *** *** *** * ***.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex
We certainly understand the frustration that occurs when a vehicle has multiple mechanical concernsIn this case, our shop foreman pursued the repair process personally due to the repeated concerns with the vehicleWe did perform an oil consumption test, as the customer indicated, which resulted in the recommendation that the engine be replacedDuring the period that the vehicle was not operable, we provided the customer with rental transportationAgain, we understand that the customer was dissatisfied with the mechanical failure, and that they have lost confidence in the repair process followed by the dealershipIn this case, the problem was significant, and the mechanic tasked with repairing the vehicle is a master certified Chrysler mechanic with decades of experience and training in virtually all areas of Chrysler make vehicle repairWe are aware the customer has in this case opted to pursue the New York State process in order to request a factory buyback of the vehicleThat process is process that involves the manufacturer, the customer, and the state, and there is nothing further the dealership can assist with regarding that processif the customer opts to pursue another avenue, we will be more than willing to assist in any way possible.Please contact store management with any questions or concerns at *** *** ***
We know that the customer experienced a minor mechanical concern after deliveryWe have met with the customer regarding her concerns, and believe that she is satisfied with the resolution to her concernIf there are any further concerns, please call Mike *** at (*** ***Thank youMike
***General ManagerJoe Cecconi's Chrysler Complex
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We were to receive a refund for $and was supposed to be sent in the mail last weekCalled again on Monday, March and I was told the check was mailed on Monday and today is Wednesday, March and still no checkI would like to know if a check was cut last week and then again this week and said to be mailed why I have not received the check as of yetThis is poor customer service The refund check that was supposed to be mailed twice and still not received
We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the storePlease reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work
with youYou can reach Shawn at *** or Mike at ***Thank you, Mike ***General Manager Joe Cecconi's Chrysler Complex
Regarding this customers concern, to our knowledge no one at this dealership has asked the customer to pay any additional money for this vehicle than they agreed to, nor are we aware of a 'spot delivery scam.' We are aware that there was a paperwork error totalling a difference of $5, which the
dealership is more than happy to payStore management has been in communication with the customer in order to resolve their concerns, and have asked them to bring the vehicle to the dealership so that we can review the shaking that they are experiencingPlease feel free to call Mike ***, store manager at *** *** with any additional questions or concerns.Thank you
We have spoken to the customer and are working with him and his insurance company to determine whether his insurance company or the factory warranty will be responsible for the repairs to his JeepIf there are any further questions or concerns please call the store manager at *** ***
We have again reached out to the customer to discuss her concernsWe did drive the Wrangler with her while she was in the service department, and there seems to be a slight vibration at speeds at or around mphWhile there is no safety concern or noticeable vibration concern under driving conditions, and to attempt to accommodate the customer's interest in purchasing larger, more aggressive rims and tires for this vehicle, we have offered to discuss significantly discounted pricing on any such upgrade she may be consideringThe customer has indicated that she has busy schedule and will be getting back in touch with our service department to discuss this in more detail when she has timeWe welcome the opportunity to work with her to resolve this concern
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy door is still leaking even worse than before I came in yesterday and they told me it was fixed after hour and a half being there this morning I came to my vehicle leaking worseI called and rescheduled and appointment but with me working everyday and school I keep having to call into work late and leave work early to make the appointmentsMy car is still shaking over mphI brielfy spoke to a manager in service but nothing was resolved
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The case is easy to resolve, dealership could refund me $that they charged me for the work not performed correctly, I supplied pictures that clearly demonstrate my claim and the dealership liesAs for me calling the dealership or accepting credit toward future repairs, that is out of question, as mentioned before I will not go near that dealership with a foot pole.Regards,*** ***
With apologies for any miscommunication on our part, we had offered to reimburse the customer $for work that they had previously performed at another shopAs far as the $mentioned in the complaint, we are unfortunately unsure how that misunderstanding took placeDue to the confusion, we
would certainly be willing to extend an offer of $in credit at the dealership towards any sales service or parts expense in addition to the check that our management team had previously offeredWe strive to leave every customer satisfied that we have worked with them to resolve any concerns that arisePlease feel free to contact either the store manager, Mike, or the service director Shawn, and we'll be happy to resolve this situation with the customer.Thank you,Mike J***General ManagerJoe Cecconis Chrysler Complex###-###-####
Please accept this email as response to the customer's concern regarding his recent vehicle purchaseWe do appreciate every customer's business, and do appreciate that he drove minutes to purchase a vehicle from us, which is not uncommon based on the often 'below market pricing' featured in our
internet special pricingIn order to attempt to avoid him having to return to the dealership to address a concern with brake noise, the dealership pre-authorized the customer to spend up to $to have his concerns addressed at a local dealership, along with committing several *** *** interior cleaning gift cards to rectify his concern with the interior cleaning. Given that no concerns related to safety or New York state inspection, the reimbursement offer was simply an outreach in order to satisfy the customer. In addition to our service manager's contact informationthe customer also was provided with the cell phone number for the store general managerThe customer did not speak to the store service director or call the store manager to discuss any increased price. In response to his statements regarding not receiving return calls, or lies, it is accurate that he called immediately prior to the July 4th holiday weekend, and that I did reply to him via email that our response would take several days, which it didAny reference that this customer has makes about being lied to is completely inaccurateWhat is accurate is that the check was cut for $in error, and that the *** *** gift cards were not sent with the letterBoth errors were corrected the next day, after the customer left an obscenity laced phone message on the cell phone of the store general manager.The customer should be in receipt of both the $and the gift certificates within a day or two.Thank you,Please contact the store manager with any questions or concerns,Mike JGeneral ManagerJoe Cecconis Chrysler Complex
We have scheduled an appointment for Friday to review the customer's concerns with her vehicleIn the meantime, if there are Mike *** or Shawn *** at (*** ***.Thank you!
I do apologize for our slow response and our initial offer after the saleAfter discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this
instance to ensure that they are completely satisfied with the resolutionIf there are any questions or concerns, please contact Mike J***, General Manager at *** ***Thank you