TDS

">Response to file# ***
Since TDS acquired BaBroadband,
TDS Engineering has doubled network capacity twice in HobbsDemand continues
to sky-rocket and we have a very large network project in place to upgrade
equipment to improve serviceUnfortunately this project, which we had
originally targeted to have completed last year, has been delayed due to
unforeseen issuesWe are very close to completion of the projectThe final
testing was to be completed last week; however, some issues were found that
need to be resolved before the turn up can be completedWe hope to have the final
bugs worked out by next weekI apologize for the inconvenienceTDS has
provided a credit of $which the customer will see on their upcoming bill
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received no "second box". In fact, I kept all the equipment that would not fit into the ONLY box I received for several weeks thinking that TDS would contact me if there was a problem. Perhaps if written instructions were included with the box(es) sent you would avoid these types of problems. I know I won't win this one and have, in fact, paid the bill.All my friends and relatives have been informed of TDS's shoddy customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] this response is just the opposite of why I signed up for the faster service to begin withIt was TDS that suggested I subscribe to the faster service than I had in the past so that I would get better service. It seems odd that they are offering the service plan knowing they cannot meet the service needs of the customer.
Regards,
*** ***

Response to file# ***
Ms*** subscribed to a promotional bundle where a set price was established for two years for a set of specific servicesIn the first year DISH Network provides a discount on the DISH portion of the bill and in the second year TDS would provide a discount
on the telephone portion of the accountAs a result of a rate increase in the DISH “America’s Top 120” plan as well as an increase in the monthly rate for the TDS DSL plan, TDS adjusted the discount accordingly to keep the price guarantee for those servicesOn 4/15/Ms*** changed her DISH Network plan to the “Smart Pack”, which is $less than the “America’s Top 120” planThis moved Ms*** into a different promotional discount tier and the discount decrease reflected with the decrease in the planHad Ms*** kept the “America’s Top 120” plan through the end of the promotional term (1/20/16), then she would keep the larger discount
I understand that it is confusing that the discount appeared on one portion of the bill at one time and then appeared on a different portion of the bill later on and that the adjustments made to the discounts were made due to rate increases and then finally due to the change in service plan initiated by Ms***The “Smart Pack” plan was a part of the original promotion, but was set with a different discount rate due to the monthly cost being much lower
Should Ms*** need further explanation she may contact TDS Customer Service at her convenience: ***
Thank you

Follow up:
Customer Service manager *** *** contacted Mr*** to apologize for the entire situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
They did not tell me it would be fixed by June..of this year? If so I accept the response
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] TDS has given same response on 3/16/2015, I feel company should waive all charges for the outcome Customer was not at fault
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Hello, I reject the response made by the TDS due to sales order person error. First of all the customer is always right even when company is at fault. I missed an half of day of work then had to make up time late throughout work week, then coach by my supervisor arriving late to work also text to find out how much longer with TDS, then for me had to reschedule appointment for Friday the Tech came from 9:10am until 3:15pm after tech had to leave on to times to get parts forgotten/defective/or just not having proper equipment to complete the job in a timely manner. Of course $was credited but that does not make it all better, the entire bill/charges should be paid by TDS due to missing half of day of work also held by TDS for hours for just internet/wifi service on my personal PTO dayoff from work. TDS should have an recorded phonecalls from me as the customer and the sales rep who was at fault, including the supervisor that was not polite or try to resolve the matter correctly the first timeTDS handling the entire process was not on the same page they need better policies, procedures, phonescripts, also TRAINING, everyone I talked with had none or little information from the very first call also the supervisor. Good business is always recommended by others but bad experiences could be the same in order to get customers/loose new clients to choose TDS or any other internet provider.Thank You*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We should have only expected the lies that are enclosed on the letter and the selected e-mailsDuring this process it sounded like the Management company was having a hard time with the renters, but now they sound like the best renter's aroundThey threatened us to sue us if they didn't get back their security deposit, before they even moved out.The renters were completely disrespectful to our propertyNotice that there was no mention of the city being called on lawn not being kept or about the pool place in the front yard, not legalAnd no mention that they dug out a flat spot in our backyard then for the pool, not in the contract. We DID tear out the carpet ourselves and removed it from the house, it was stated that we were not going to do this after the agreement but ended up doing so.We WERE charged for the emptying of the hot water heater, not the blanketIt was not communicated to us that they would not be getting the blanket, because long therm that does helpWe were not contacted about the repairs not being done in the closet, where there was mold when we moved back in.We stated in our contract that we did have mice issues.One of the garage doors did not work when we moved out, we were only talking about having it fixed when getting the house ready to be placed back on the marketThe lighting on the outside of the garage and the back of the house has not at all worked properly since we purchased the home in 2010.We agreed to extend their lease with an additional charge of $100/monthWhen they finally agreed to this their agreement came along with a list of repairs, at that time we declined to extend their lease. There are gouges on one bedroom floor along with wear and tear, gouges are not wear and tearA different bedroom floor had been refinished November 2015, it was left for us with paint having been spilled on it and (maybe) a black marker exploded on itTwo separate rooms.We contacted the Revdex.com because we are so incredibly disappointed and frustrated with that lack of care/consideration we received from this Company. Again, we never had any intention of being landlords and the fact that these people were acquaintances from Church means nothing The fact that Joel told me this past Summer that with all of the renters demands form the beginning her felt this was going to be a bad situation, maybe he should have said something. Had we read the reviews of this company prior to going with them for their business, we very well may not have.We didn't think it unreasonable to request receipts to compare to our own now that we are back in the homeWhen we were told we had to pay to have five doorknobs fixed that all fell off the doors at the same time, makes you wonderAnd now that we are back there are two doorknobs that are not working properly that were when we leftSame with the doors, we paid to have them shaved to fit betterWell, we have a door that not only doesn't fit at all but also has no hardware in the door frame to allow it to latch.We were absolutely NOT contacted about all repairs after complaining about the amount needing to be done. As stated by ***, this is a 100+ year old home.We expected this partnership to be professional, respectful, caringWe only are left with half done jobs, and who would want someone working on their home that didn't finish a job well or poorly. The sealant on the roof doesn't even match the roof or previous sealant. Anyway, we're done hereWe've done all we can looking for fairness and it won't come from this group of peopleThey are not concerned with what is right, just the dollar. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand how DSL works, that the more people that are using it, the slower it will be But for what I am paying, the speeds that I am receiving are unacceptable Late at night I very frequently (I would say out of nights, the other nights aren't much better) get speeds of less than 1mbps I understand that the speed I have purchased is "up to" 5mbps but I can't even watch Netflix at night, and many times it is unbearable to even browse the internet, especially when I see speeds of 0.61mbps, and recently I have seen as low as 0.37mbps I don't know how you can call this "high-speed" I currently have another ISP looking into what kind of service that they can provide for me, and so far it appears that it will be faster, more reliable, AND about 30% cheaper than what you are providing me Plain and simple, if you are unwilling to work with me (and many others, from what I hear from your tech support) to correct a "known issue", then I am unwilling to work with you As soon as a suitable replacement is available (which could be as soon as tomorrow) I will be disconnecting from your service
Regards,
*** ***

Response to
file#
TDS advertises that DSL speeds and availability vary
Speed plans are “up to” and not guaranteedWhen we became aware of the network
capacity situation in MrS***’s serving area due to excessive high demand,
we limited our sales to our lowest DSL
tier, DSL “Lite” (up to 1MB)
Additionally, earlier this year we notified our existing DSL customers in that
serving area of the issue and offered the option to change their DSL plan or
cancel without penaltyWe partner with DISH Network and can offer their
dishNet satellite internet as an alternativeOther alternatives could include
Exede, other satellite or wireless providersI apologize that we are not able
to meet MrS***’s expectation for service
Thank you

">Response to file# ***
The new service provider is
responsible for placing the order to port the numbers that the customer wishes
to retainThe new provider requested three numbers: *** ***, and
We processed the porting order as requestedWhen we were made aware that
the customer wished to port one of the disconnected numbers that was not
ported, we reactivated the number and set up the Remote Call ForwardingThe
new provider requested a due date of 4/27/and we ported as requestedAs
previously explained, as a courtesy we waived the early termination fee, which
mostly comprised of the $installation fee that was originally waived for
agreeing to a service termThis fee was not billedThe customer is
responsible for the charges for the services used
Should
Mr*** have any further questions or concerns he may contact *** *** ** ***

Response to file# ***
As a courtesy, TDS agrees to
provide a credit for the charges for the email accounts ($15.84)Mr*** will owe nothing further to TDS for that account (***)
Thank you

Please see the attached information and response to *** *** ***If she needs to contact the contractor that did work for her she should do soWe do not keep copies of invoices as the owner gets actual bills that come in so we can not be accused of altering bills or adding to them to
profit on our endAll contractors used are self employed and are not employees of Success Realty Inc.? Please let me know if you need anything further on our endIt is not usual to have complaints from owners and we do take it very seriouslyWe felt this matter was all address back in June/July when we ended our property management agreement and terminated the listing contract for the sale of their property.? She did call me last week out of the blue and I did speak with her and answer her questions she hadAdvised again we do not keep copies of billsShe get originals so we can not be accused of altering billsWe would not need them for our recordsHer monthly statements would show amounts and that is all we would need to have on file for book keeping.? Sincerely,? *** *** - Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response does not address the rate change [redacted] quoted me if I keep the existing phone service.  She quoted it would cost approx. $100 which seemed fair.  Due to this information (which they later recanted as "misquoted"), I signed another contract.  TDS is also stating the 3 MB bandwith is within our needs.  Our needs are changing as we informed them.  They have no idea what our needs are.  Their comment of the most recent outage which lasted 9 hours is also misleading as the 9 hours must have occurred over two days.  We were without service 1.5 days.I expect TDS to comply with their original quote.
Regards,
[redacted]

Response to file# [redacted].
 
On 11/14/17 we received the
customer’s letter to cancel the email account. Notes written on a billing
remittance or sent to the billing payment center may not be passed on to TDS Customer
Service. Customers may call, email, or chat in to contact...

Customer Service—our contact
information is available on the company website (tdstelecom.com). Unfortunately,
there was a processing issue that caused the order to not close before the
December bill was issued. We apologize for the inconvenience. The account is now closed
and the customer will see a final bill in January.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There were no instructions with the too-small box.  In fact, I saw one comment from TDS that they had no record of any of the equipment that I sent back.   Did they not trace the returned box?  After all, the box with return address came fromTDS.And, the "customer service" woman told me on the phone that they were not interested in the routers.  Does TDS have a record of the conversation?In any case, I've paid this company the incorrectly billed amount.  
Regards,
[redacted]

Response to file# [redacted].
 
TDS offers bundle billing
with DISH Network. We do not provide their service, nor set their billing
rates. On 5/1/18 our senior Customer Service advisor contacted Mr. [redacted] about
DISH Network unbundling their billing with TDS while he was traveling....

She
completed a conference call with DISH to bundle the DISH and TDS accounts
again.
 
Thank you.

Response to file# [redacted].
 
Trouble history does not indicate frequent unresolved reports for DSL issues. On 2/7/11 TDS received a trouble report for DSL and a replacement modem was provided. On 12/6/13 TDS received a report of DSL trouble and the customer cancelled the technician dispatch...

as the service was working. On 10/9/14 TDS received a trouble report for DSL and the TDS technician was dispatched to test. He found no trouble with the TDS network. On 10/17/14 TDS received a report for DSL trouble and the TDS technician was dispatched. The technician found that the trouble was the customer-owned inside wiring and though the customer does not subscribe to an inside wiring maintenance plan, the TDS technician repaired the inside wiring at no charge.
 
The terms of the promotions are included on the advertisement pieces. Some promotions are for new customers or an existing customer adding a new service to which they had not previously subscribed and it will indicate as much in the promotion terms and conditions. A TDS Customer Service supervisor, [redacted] is working on a solution with Ms. [redacted] in regards to a promotional discount option.
 
Thank you.