Team Electric, Plumbing and Air

Ben R arrived on time and knew just what to do Pleasant demeanor Saved us money by finding problem with existing equipment (rather than just installing all new equipment) Provided good explanation for non-tech person to understand

Team Plumbing & Electric were EXCELLENT in every regard You did not have the name of the two techs that came to my home (PEX and Uge) and both were just EXCELLENT as was Helmi, the salesman

Brian T from Team Electric, Plumbing and Air provided excellent service in fixing my Air conditioning problemHe was promptly on time, diagnosed the problem , explained it and fixed it in a matter of minutes Was also very helpful with general information about the AC and furnace

I am very satisfied with the service I received from Team Electric Plumbing and AirRich Hwas very professional, prompt and friendlyI would highly recommend RichFrom the phone call to schedule the appointment (which was scheduled the next day) was wonderful I am a definite customer of Team Electric Plumbing and AirThank you Rich and Team Electric for a job well done Jodie P

All of the members of the team were great They worked from 9am to 10pm to get the systems up and running for the night Even reran some of the duct work that was not the way I had requested Can't imagine any crew being better than Tom, Brian, Joe and Pex

The below mentioned complaint has been resolved as of 6/11/2016. During our last visit to the home responding to a no A/C call, we found the emergency switch to be in the off position. No further concerns... have been expressed by the customer to us.

To whom it may concern: Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize for any inconvenience this may have causedAt TEAM Electric, Plumbing and Air, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introducedAfter a thorough review of the case, we have managed to pinpoint the reasons leading to this errorWe preformed all the necessary renovation on March 4, and the system is now working to its best and our customer is completely satisfied with the solutionI hope you find these actions satisfactory and up to your expectationsWe value our Revdex.com rating and hope to retain the customer for many years to comeBest Regards, Stephen H [redacted] Service Manage

Johnny Pdid an outstanding job in addressing our electrical problemHe traced the cause, analyzed the situation, and repaired the matter quickly and professionallyJohnny is a friendly and skilled technician, and we are grateful for his courteous service

Bill Minstalled waste disposal in my kitchen I was extremely happy with his service
He made time for me on a Saturday...even though he had a special family members birthday that day
Prompt service and kept all work areas as clean as if he was never there I would recommend Team Plumbing and hope you are fortunate to have Bill M perform your work

Bill M. Was a excellent plumber ,very courteous and friendly. Exceptional and extremely efficient. I would gladly recommend his services to anyone. Continue success to him personally and his company. He's an good guy.

Brian T from Team Electric, Plumbing and Air provided excellent service in fixing my Air conditioning problem. He was promptly on time, diagnosed the problem , explained it and fixed it in a matter of minutes. Was also very helpful with general information about the AC and furnace.

Made appointments for plumbing and generator problems. Techs arrived on time. Were courteous, professional and did not try to up-sell. Fixed issues. Followed through with supplies as discussed.

Hello, Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize for any inconvenience this may have caused. At TEAM Electric, Plumbing and Air, customer satisfaction is something...

that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. After a thorough review of the case, we have managed to pinpoint the reasons leading to this error and we rectified it to a 100% satisfaction of [redacted]. [redacted] is extremely satisfied and he will be a customer for life. As an extra measure to our unconditional commitment to customer satisfaction, we decided to hold another water softener classes for all our plumbers. These precautions will ensure that such errors will not happen again in the future. Helmi B[redacted] - VP of Client Relations

Team Plumbing & Electric were EXCELLENT in every regard. You did not have the name of the two techs that came to my home (PEX ... and Uge) and both were just EXCELLENT as was Helmi, the salesman

To whom it may concern: Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize for any inconvenience this may have caused. At TEAM Electric, Plumbing and Air, customer...

satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. After a thorough review of the case, we have managed to pinpoint the reasons leading to this error. We preformed all the necessary renovation on March 4, 2015 and the system is now working to its best and our customer is completely satisfied with the solution. I hope you find these actions satisfactory and up to your expectations. We value our Revdex.com rating and hope to retain the customer for many years to come. Best Regards, Stephen H[redacted] Service Manage

The below mentioned complaint has been resolved as of 6/11/2016.  During our last visit to the home responding to a no A/C call, we found the emergency switch to be in the off position. No further concerns...

have been expressed by the customer to us.

Brian T. was great. Fast and efficient, and very polite. thank you

Ben R arrived on time and knew just what to do. Pleasant demeanor. Saved us money by finding problem with existing equipment (rather than just installing all new equipment). Provided good explanation for non-tech person to understand.

I am very satisfied with the service I received from Team Electric Plumbing and Air. Rich H. was very professional, prompt and friendly. I would highly recommend Rich. From the phone call to schedule the appointment (which was scheduled the next day) was wonderful. I am a definite customer of Team Electric Plumbing and Air. Thank you Rich and Team Electric for a job well done.

Jodie P

Complaint: [redacted]
I am rejecting this response because:
Their reply is a lie like I stated in my complaint my new system broke on 6/2 it was the sensor they came & fixed it, it broke again on 6/6 they came on 6/7 to fix it and again it was the sensor which broke then my downstairs unit ( I have a Mother Daughter home and we have separate HVCC units as there are 2 units up in my attic ) was not working so again I called Team Electric as they replaced my Moms air unit 2 years ago so they service both units I explained now the other unit is NOT working so on 6/11 Jason came to check it out and he stated that when they fixed my unit they totally shut down my Moms unit and never turned it on an ERROR on their part so far both are working.
Regards,
[redacted]