Tech Help Expert

I was put in contact with Tech Help Experts by another company claiming to be Microsoft which was also not true but I did not find that out until I had spoken with Tech Help Experts and realized that they were scamming peopleThey told me that there was not a problem with my computer that it was and IP address problem and that my computer guy would not be able to fix this and that they were one of only five companies that could help me for a fee of $I told them that I was very uneasy about this whole situation and that I would call them back in the morning when I had time to deal with thisThey kept insisting that I could give them all my info and a credit card and then I could go home and leave my computer up and they would deal with everythingI continued to express my concern and they continued to try an convince me that everything was OKI finally hung up on themI called my computer guy in the morning and he came and fixed everythingHe told me that this was a scam and he had seen this beforePlease do not talk to these people!

We have investigated the case and action has been taken against the representativeWe assure customer that such practices are not acceptable in our company and we take these very seriously We apologize for the inconvenience and let us know how to earn your business in futureregards Tech Help Expert

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

We have sent refund check to customer on 2/3/Please verify with customer and let us know if any thing else needed.regardsTech help Expert

My address is provided below, [redacted] ***Thank You,***

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Dear Revdex.com TeamWe’ve received your complaint for customer Laurie Camp which states she has lost his Desktop/computer data because of wrong practice on call/ remote supportWe would like to inform you that we have investigated this case thoroughly and we would like to inform you that we are unable to find the record of any wrong doing We are happy to look into this further if customer desires however we request you to share below mentioned details.A) Date and Time of CallB) Phone Number from which customer calledTech Help Expert is a third party technical support companyTech Help Expert provides remote technical support for all the major bands (Computers, Operating Systems, Application, Network Components and Mobile Devices)Being a third party technical support company we “Tech Help Expert” disclaims that we are not affiliated with any company or major brandsWe get online support business through various channels including online marketing, third-party companies and affiliates.RegardsTech Help Expert

Dear Customer We deeply regret the inconvenience caused to youWe apologize if our customer service didn't meet your expectations, and appreciate your taking time to share your concernsOur goal is to provide a consistently reliable technical support
service.
We have processed complete refund of $and you will see the amount credited to your account within business daysYou are also entitled for one free support for your computerPlease call our support line for any further support. Thank You Tech Help Expert Team

We tried many times but still not able to refund to your cardPlease send me your address where we can send you the refund check RegardsTech Help Expert

Dear Sir/Madam We would like to inform you that our company has investigated this case thoroughly based on the events customer described it seems that a third party company might have detected some Trojan viruses on customer’s computer for which they must have referred the customer to our
company for complete PC cleand antivirus installation. Thank you for letting us know about the experience with Tech Help ExpertWe apologize if our customer service didn’t meet the customer’s expectationsOur goal is to provide a consistently reliable technical support service. We have processed complete refund for the order amounting $.Yours SincerelyCustomer Support TeamTech Help Expert

On April 22, I contacted Gmail using the listed support number for help with an email issue I was told I had an IP issue and transferred to this company and fell for the scam that I needed all this extra support which I paid a lot of $$ to obtain I felt pressured by the Gmail support tech that this was the only way to deal with the issueUnfortunately, I fell for this and now have to get out of this of this messI will take legal action if necessary Although linked through a legit support number...this is a scamI will be contacting Goggle to resolve this mess

Dear Customer We deeply regret the inconvenience caused to youWe apologize if our customer service didn't meet your expectations, and appreciate your taking time to share your concernsOur goal is to provide a consistently reliable technical support service. We have processed complete
refund of $and you will see the amount credited to your account within business daysYou are also entitled for one free support for your computerPlease call our support line for any further support. Thank You Tech Help Expert Team

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hi there,Customer satisfaction is our number one priority. We only charge customer when their issue is resolved . In this scenario we have the written consent from customer that the issue  was resolved and we are allowed to take payment. If somehow customer is still...

not satisfied then we are happy to refund the money. In this case we told customer to remove the dispute from bank as we do not wanted to refund money twice. Once that was done we tried to refund money many times and we get the message that  "Credit card expired" .Please advise how we should proceed as charges were legitimate and we have the written consent from customer.Thanks

We have investigated the case and action has been taken
against the representative. We assure customer that such practices are not
acceptable in our company and we take these very seriously.
We apologize for the inconvenience and let us know how to
earn your business in future.
regards
Tech Help Expert

Dear Revdex.com TeamWe’ve received your complaint for customer Laurie Camp which states she has lost his Desktop/computer data because  of wrong practice on call/ remote support. We would like to inform you that we have investigated this case thoroughly and we would like to inform you...

that we are unable to find the record of any wrong doing . We are happy to look into this further if customer desires however we request you to share below mentioned details.A) Date and Time of CallB) Phone Number from which customer calledTech Help Expert is a third party technical support company. Tech Help Expert provides remote technical support for all the major bands (Computers, Operating Systems, Application, Network Components and Mobile Devices). Being a third party technical support company we “Tech Help Expert” disclaims that we are not affiliated with any company or major brands. We get online support business through various channels including online marketing, third-party companies and affiliates.RegardsTech Help Expert

I was put in contact with Tech Help Experts by another company claiming to be Microsoft which was also not true but I did not find that out until I had spoken with Tech Help Experts and realized that they were scamming people. They told me that there was not a problem with my computer that it was and IP address problem and that my computer guy would not be able to fix this and that they were one of only five companies that could help me for a fee of $299.00. I told them that I was very uneasy about this whole situation and that I would call them back in the morning when I had time to deal with this. They kept insisting that I could give them all my info and a credit card and then I could go home and leave my computer up and they would deal with everything. I continued to express my concern and they continued to try an convince me that everything was OK. I finally hung up on them. I called my computer guy in the morning and he came and fixed everything. He told me that this was a scam and he had seen this before. Please do not talk to these people!

We have sent refund check to customer on 2/3/15. Please verify with customer and let us know if any thing else needed.regardsTech help Expert

Requested information regarding my complaint.  I called on 1/29/2015 at 1:36 pm.  I called from [redacted]  [redacted]" job id [redacted] was the representative.  HE DID PUT ALL MY DESKTOP ICONS IN THE RECYCLE BIN AND DELETE when I refused to let him push me into paying microsoft experts $99.00 to clean my computer.  He claimed I had all sorts of viruses in my computer, but a scan at Staples IT center, AND with Sophos software tech experts after my session with "[redacted]"  turned up NO EVIDENCE of viruses.  Of course "[redacted]" is not going to say he shoved all my icons into the bin and deleted them!  There certainly was nothing on my desktop except the recycle bin when I brought it to Staples, and I did not sabotage myself.  This is a ridiculous.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.