Tech21

I would have left 0 star review..if I hadn't placed a previous order and had no issues.
I placed an order online Tech21's website. After I placed the order I realized I had ordered an iPhone 12 "pro max" case, instead of an iPhone 12 "pro" case. Since there was no phone number to reach Tech21's customer service I sent an email explaining the situation. I received a reply back that my issue would be resolved. Then I received in the mail the "pro max" case! The wrong size! Grrr! I sent a couple more emails after that asking how to return the item from the US. NO REPLY! In Tech 21 return verbiage states you have 14 days to return. I am stuck with a case I bought for $39.99! I will never buy directly from this company again! So disgusted!

Mr. [redacted] filed a warranty claim with Tech21 for an Evo Mesh Lime Green case to fit an iPhone 6. He filed complaint with the BBB due to the length of time (approximately a month) it took for Tech21 to provide a replacement of product. Once this complaint was escalated to us, we... immediately contacted Mr. [redacted] and shipped him the exact replacement case he requested. Tech21 takes all matters like this serious because we care about our customers. We hope and expect that with our quick response to Mr. [redacted] once this matter was escalated he will be happy with our product and continue to be a loyal customer of Tech21. Let me know if you have any further questions/concerns related to this matter? Thanks, [redacted] Vice President of Business Development [redacted] E: [email protected] www.tech21.com

Complaint: [redacted] I am rejecting this response because: I have no idea on how to submit information of my address and pictures through, the system here this is the first time I have had to do this, I am also getting a major storm tomorrow jan 4th but once been told on how to do it so it does not become visible on the website it will be accepted, so any information on how to do this would be appreciated greatly :) I DO ACCEPT THEIR RESPONSE only reason I rejected it is stated above Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response, as there was no offer This complaint was two-fold, which Mr [redacted] failed to address In fact, not only was his response specious, but more importantly, tech21’s explicit protection claims and marketing of their product’s protection claims are disingenuous Their warranty, or lack thereof in the case of their product’s protection claims, is arbitrary and capricious In other words, they do not warranty the protection they explicitly claim That is deceitful, fraudulent and deceptive.Specifically, he said (words capitalized by me for emphasis), “While our cases and screen protectors have been PROVEN to dissipate shock on impact, we are unable to account for EVERY occurrence that may arise while our products are being used We also cannot guarantee the condition of the device prior to using techproducts, therefore, we are unable to include this in our warranty.”I am not asking that they cover EVERY occurrence, only an occurrence that occurred well below the explicit claims made by techin the marketing of their product, that is offering “advanced impact protection from drops of feet.” The phone in question fell from a distance less than three feet If they cannot and will not stand behind their claims that their cases have been PROVEN to dissipate shock and that they offer “advanced protection from drops of feet”, this constitutes fraud, deception and poor customer service.What protection did tech21’s case provide in this instance? None, and at a height well below its so called “proven” protection height Yet they are unwilling to stand behind their advanced protection claims or their products They are happy to prominently display and market these claims, but not so with their very limited warranty Moreover, not knowing the condition of the phone is irrelevant If a phone was just purchased, and at the point of purchase one also purchases and places a techcover onto the new phone and walks out of the store and drops the phone resulting in a cracked screen, is techgoing to use assert that they did not know the condition of the phone? Unfortunately, our warranty does not cover damage to your device as a result of everyday usetechwill also not be liable for any indirect, incidental, or punitive damages arising from the use of this product.Why would anyone want a replacement cover when the original cover did not provide the advanced protection or any protection in the first place?Finally, in terms of my review, there was no profanity, and in fact, it was an almost identifical, although slightly modified version of my original complaint I have noticed that no new reviews have been posted since I tried posting one, which discounts the contention that there are delays but instead they filter ones that provide objective and truthful reviews Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find was said to accurate
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They have in fact replaced my product exactly as they said they would
Regards,
*** ***

I confirmed with our customer service that we did respond to this customer following the proper communication, explained our warranty and offered a replacement for his Techproduct.Unfortunately there is not a way to tell if the screen was damaged or cracked before the screen shield was applied
(this is a common reason why screen shields are purchased), if that was the case the screen would already be compromised.Please let me know if you need anything else.-- Thanks,*** ***M: +***-***-***

This company's customer service center as well as T & Cs are horrendous They promise 2-day shipping with their order confirmation email, as well as state that any customer support inquiries will be addressed in 1-business days My order was placed days ago, and I have not been notified that it has shipped In addition, I've submitted emails, all after the day waiting period, to their customer support team trying to find where my order is at, and they have not replied Do not do business with them, you will regret it

Thank you for your feed back, please do accept our sincerest apologiesWe are currently experiencing very high inquiries following the Srelease and are working through these as quickly as possibleWe do note that order *** has been returned to sender and we are currently awaiting this
back, however we have issued you with a refundAgain please accept our apologiesRegards techSupport

Mr*** filed a warranty claim with Techfor an Evo Mesh Lime Green case to fit an iPhone He filed complaint with the Revdex.com due to the length of time (approximately a month) it took for Techto provide a replacement
of product Once this complaint was escalated to us, we immediately contacted Mr*** and shipped him the exact replacement case he requested Techtakes all matters like this serious because we care about our customers We hope and expect that with our quick response to Mr*** once this matter was escalated he will be happy with our product and continue to be a loyal customer of TechLet me know if you have any further questions/concerns related to this matter? Thanks, *** *** Vice President of Business Development ** ***
** *** E: [email protected] www.tech21.com

Hi ***,OK, my response is that the customer was contacted by our customer service representative and the issue is resolved.-- Thanks,*** ***M: +***-***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Final update on this complaint: Techhas refunded the cost of the first order, and the product received from the second order arrived and is satisfactoryI have closed both PayPal disputes, and hereby request that this complaint be closed as wellI am satisfied with the resolution actions taken by TechI would not ever do business with them again, but at least this interaction had an amicable endingThank you for your assistance
Regards, **
*** ***

Thank you for your feed back, please do accept our sincerest apologiesWe are currently experiencing very high inquiries following the Srelease and are working through these as quickly as possible
"">We do note that order [redacted] has been returned to sender and we are currently awaiting this back, however we have issued you with a refundAgain please accept our apologiesRegards techSupport

Our products have been designed to offer impact protection to your device and prior to release, our products go through rigorous testing to ensure maximum protection and peace of mind for our valued customers.Whilst our cases and screen protectors have been proven to dissipate shock on Impact, we are unable to account for every occurrence that may arise whilst our products are being used. We also cannot guarantee the condition of the device prior to using tech21 products, therefore, we are unable to include this in our warranty.Where possible, we do recommend using a tech21 screen protector for increased protection to the screen of your device. We would like to send you a replacement tech21 product, in light of your experience. In order for us to process this for you, please can you kindly provide your full transaction receipt/proof of purchase along with your postal address and contact telephone number?Our warranty covers all tech21 products, which are fully guaranteed against defects in materials or workmanship. Unfortunately, our warranty does not cover damage to your device as a result of everyday use. tech21 will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product.For more information, please visit [redacted]Or please feel free to contact us if you have any further questions.

Complaint: [redacted]
I am rejecting this response because: I have no idea on how to submit information of my address and pictures through, the system here this is the first time I have had to do this, I am also getting a major storm tomorrow jan 4th 2018 but once been told on how to do it so it does not become visible on the website it will be accepted, so any information on how to do this would be appreciated greatly :) I DO ACCEPT THEIR RESPONSE only reason I rejected it is stated above
Regards,
[redacted]

Mr. [redacted] filed a warranty claim with Tech21 for an Evo Mesh Lime Green case to fit an iPhone 6.  He filed complaint with the Revdex.com due to the length of time (approximately a month) it took for Tech21 to provide a replacement of product.  Once this complaint was escalated to us, we...

immediately contacted Mr. [redacted] and shipped him the exact replacement case he requested.  Tech21 takes all matters like this serious because we care about our customers.  We hope and expect that with our quick response to Mr. [redacted] once this matter was escalated he will be happy with our product and continue to be a loyal customer of Tech21. Let me know if you have any further questions/concerns related to this matter? Thanks, [redacted] Vice President of Business Development [redacted] E: [email protected] www.tech21.com

Tech21 protective cases do not stand behind there product. I purchased a IPhone S6 Tech21 case. I dropped my case on the floor in my office and my screen cracked. I contacted the company and I sent them all the information about my purchase and sent pictures of the cracked product. Now I feel like I am receiving the run around on my reply

Complaint: [redacted]
I am rejecting this response because: FALSE ADVERTISMENT. here is the PRODUCT INFORMATION OF THE CASE I HAVE.COMPANY'S DESCRIPTIONWEBSITE: https:/[redacted]Available in gold and brushed black, the lightweight Evo Elite has a smooth, durable finish while offering best-in-class impact protection and fashion-forward design.FeaturesAdvanced Impact Protection from 2m/6.6ft with FlexShock™Durable, scratch resistant finishUp to 30% thinner and 60% lighter than other cases offering similar protectionPrecise, comfortable access to all ports and function buttons
Regards,
[redacted]

Hi [redacted],If the customer properly contacted our customer service, I’m sure he received the following responses:Our standard response for a Warranty claim - cracked screen / smashed device is as follows: Thank you for contacting tech21. We are very sorry to hear of this...

issue.  Our warranty covers all tech21 products which are fully guaranteed against defects in materials or workmanship. Our warranty does not cover damage to your device as a result of everyday use. tech21 will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product. For more information, please visit www.tech21.com/warranty. We can offer you a replacement tech21 product if the Warranty conditions are met. To receive a replacement, please reply to this email providing the following information: - an image of the damaged product/area- proof of your purchase of the tech21 product Please ensure you attach all images. There is a 16Mb attachment size limit. Do not hesitate to contact us if you have any further questions.  We also have an “Escalated Broken screen” response as follows: Thank you for contacting tech21. We are very sorry to learn of your recent experience. Our products have been designed to offer impact protection to your device and prior to release, our products go through rigorous testing to ensure maximum protection and peace of mind for our valued customers. While our cases and screen protectors have been proven to dissipate shock on impact, we are unable to account for every occurrence that may arise while our products are being used. We also cannot guarantee the condition of the device prior to using tech21 products, therefore, we are unable to include this in our warranty. Where possible, we do recommend using a tech21 screen protector for increased protection to the screen of your device. We would like to send you a replacement tech21 product, in light of your experience. In order for us to process this for you, please can you kindly provide your full transaction receipt/proof of purchase along with your postal address and contact telephone number? Our warranty covers all tech21 products, which are fully guaranteed against defects in materials or workmanship. Unfortunately, our warranty does not cover damage to your device as a result of everyday use. tech21 will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product. For more information, please visit www.tech21.com/warranty Or please feel free to contact us if you have any further questions.  Regarding the review issue, we do not block reviews but we do pre-moderate (for profanity / relevance / legal reasons etc). We receive significant volumes of reviews so there can sometimes be delays in publishing.  I hope this helps close out the issue.-- Thanks,[redacted]M: +1 [redacted]www.tech21.com

Tech21's warranty is very clear, please see below and we have responded to him and offered a new case. Our guarantee does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.The warranty does not cover damage to your device while using a...

tech21 product.Tech21 will not be liable for any indirect or incidental damages while using this product.Replacements are only covered by the warranty of initial purchase and do not extend the length of warranty.If there is any problem with a warranty replacement, you will have to return the replacement to tech21 to receive an additional replacement. Proof of Purchase as evidence the unit was purchased from an authorised dealer within the warranty period is required for warranty service.Please note refunds are not offered for products purchased from external retailers. Please refer to your proof of purchase for more information on individual retailer return policy. Thank you,