Tech21

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response, as there was no offer.  This complaint was two-fold, which Mr. [redacted] failed to address.  In fact, not only was his response specious, but more importantly, tech21’s explicit protection claims and marketing of their product’s protection claims are disingenuous.  Their warranty, or lack thereof in the case of their product’s protection claims, is arbitrary and capricious.  In other words, they do not warranty the protection they explicitly claim.  That is deceitful, fraudulent and deceptive.Specifically, he said (words capitalized by me for emphasis), “While our cases and screen protectors have been PROVEN to dissipate shock on impact, we are unable to account for EVERY occurrence that may arise while our products are being used.  We also cannot guarantee the condition of the device prior to using tech21 products, therefore, we are unable to include this in our warranty.”I am not asking that they cover EVERY occurrence, only an occurrence that occurred well below the explicit claims made by tech21 in the marketing of their product, that is offering “advanced impact protection from drops of 6.6 feet.”  The phone in question fell from a distance less than three feet.  If they cannot and will not stand behind their claims that their cases have been PROVEN to dissipate shock and that they offer “advanced protection from drops of 6.6 feet”, this constitutes fraud, deception and poor customer service.What protection did tech21’s case provide in this instance?  None, and at a height well below its so called “proven” protection height.  Yet they are unwilling to stand behind their advanced protection claims or their products.  They are happy to prominently display and market these claims, but not so with their very limited warranty.  Moreover, not knowing the condition of the phone is irrelevant.  If a phone was just purchased, and at the point of purchase one also purchases and places a tech21 cover onto the new phone and walks out of the store and drops the phone resulting in a cracked screen, is tech21 going to use assert that they did not know the condition of the phone?  Unfortunately, our warranty does not cover damage to your device as a result of everyday use. tech21 will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product.Why would anyone want a replacement cover when the original cover did not provide the advanced protection or any protection in the first place?Finally, in terms of my review, there was no profanity, and in fact, it was an almost identifical, although slightly modified version of my original complaint.  I have noticed that no new reviews have been posted since I tried posting one, which discounts the contention that there are delays but instead they filter ones that provide objective and truthful reviews.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Final update on this complaint: Tech21 has refunded the cost of the first order, and the product received from the second order arrived and is satisfactory. I have closed both PayPal disputes, and hereby request that this complaint be closed as well. I am satisfied with the resolution actions taken by Tech21. I would not ever do business with them again, but at least this interaction had an amicable ending. Thank you for your assistance.
Regards, **
[redacted]