Techa Rex, LLC

We have initiated a complete refund against your paymentWe are willing to provide support related to the technical issue that you have mentioned is still not completely resolvedPlease call us on our support number and ask to be transferred to the escalation team and you will be provided priority support from the best technical team we haveYours sincerely, [redacted]

These people have damaged my computer network system likely beyond any economic repair I am currently working with Kaspersky as well as PC Matic and the good and kind folks at a couple of other websites who specialize in the repair of damage done by people such as we are addressing here These people are liars and crooks in my opinion I see no way at all they could have done this degree of damage without having done so intentionally, maybe in order to keep control of my computer I have had my money returned, whether by these people or by the credit-card audit and investigation that I initiated I do not know This will be the last time I address the issue at this Revdex.com It is my belief that they ought to be arrested

Team,As per our investigation, we received a call from the customer on 3rd September related to an issue with some entries missing in the Intuit software which included some data files missing while transfer to the online version of the softwareWe tried to troubleshoot the issue and provided a solution by making use of our cloud hosting technologyThe issue was fixedCustomer upgraded to Windows and we received a support request e-mail from the customer seeking information if all other issues related to the operating system were fixed.We tried to contact the customer to provide a solution but in between customer filed this complaintWe have refunded the customer in full for both the support services and cloud hosting services in good faith are still willing to support the customer with any issues she still has with the operating system and Intuit software

I have a confirmation the refund was processed and sent out and the customer should have a check in the mail certified funds by next week Thanks, [redacted]

Hi Team, We have investigated thiscase and below is our response to [redacted] ’s concern.Ms [redacted] registeredwith us for support on March 30th with an issue related to QuickBookssoftware.As per case logs theprimary technical issue for which the customer registered for support isdocumented as “Add a new user license to QuickBooks Contractor”Below are allthe cases where our support representatives worked on technical issues andprovided a resolution on out of instances except for an occasion where thecustomer had to leave in between technical sessions.We also received apositive customer survey response for the primary issue confirming that thecustomer was satisfied with the level of technical support and customer serviceIt should be noted that the customer has availed technical support from us for last months, and we have tried to resolve any technical or other queries that the customer had.All appropriatedisclaimers including company branding, independent and third party serviceprovider disclaimer were given at appropriate duration on website, voice,e-mail, invoice and chat which can be verified by the documents attachedWenever claimed to be associated with Intuit, apart from the fact we areAuthorized Intuit Resellers, which can be verified with Intuit using ourreseller id (6166) mentioned on our landing page as well Case Number Subject Status Date Opened Others- Resolved (Closed) 6/8/8:Unable to use QuickBooks as firewall blocking it Unresolved – Customer had to go (Closed) 4/2/10:Issue: getting error code PSwhile updating payroll Resolved (Closed) 4/1/7:Issue: Unable to get into company file from workstation Resolved (Closed) 3/30/12:Install qb in new computer as bought a new user license Resolved (Closed) 3/30/11:03Also attached are thefollowing documents.1.Transaction Invoice: With details of transaction, branding and disclaimer.2.Proof of services delivered document with customer digital signatures and system ip address along with all contract terms, branding and disclaimer.3.Website Home Page Screenshot with disclaimer

What this person is saying is a fabrication I am still fighting, with the help of Kaspersky anti-malware software, with the techs at Kaspersky, and with additional computer technicians, what I believe to be the intentional and disruptive damage that these people caused to my computer network Just tonight there have been almost a dozen separate versions of well-known malware misdirection and adware viruses and other malware pop up on my screen or misdirect the URL, NONE of which EVER were manifested before the very day of the invasion by "Techarex" These destructive elements were without a doubt in my mind intentionally placed on my computer network by the people who answered my last complaint entry at this Revdex.com Again, I believe they should be arrested Before too much longer I believe that anti-cyber-criminal bounty-hunters will be hired by the victims of people such as these At that point they will go to jail Until then we will have to listen to and read the trash they harp in their own defense

The charge back was rejected before Techarex changed their mind to accept it Once the claim was rejected the bank closed the account I have spoken with the bank to verify that no one has tried to send funds to the old credit card number and they have not received any communicationsfrom Techarex indicating that they were trying to return the funds

Hi [redacted] We already accepted the liability of the charge-back filed by you with paypal. As per paypal's standard process they are disputing this with your banking institution as we accepted the liability. We are following up with paypal to check if a refund can be issued to your bank... account as you have already cancelled the credit card used for this transaction.We will revert to you within 3 working days with an update. We thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
they have said this many times before

The refund check was e-mailed last weekPlease find attached the chase account screenshot for confirmation

This is such a lie on behalf of Techarex, they have never called our business once to ask for our business infoI have called times to ask for the refund, they keep saying they were unable to credit back credit card(initial form of payment) but times(that I called them) they have asked me for the correct spelling to issue check that was supposed to be mailed to me but until today that refund check has still not been issuedLast time I called they told me there's a delay because of Christmas and New Years's, mail is delayed but when I asked for check issue date and check #, they finally admitted check was never issued!!!Thank you for all your help in this matter!

Team, We have issued a complete refund to provide an immediate relief to the customerBelow are the detailsDenise will receive an email confirmation too regarding the same. Transaction *** has been successfully ACCEPTED by the system. Below is a summary:Transaction ID:
***Payment Method: XXXX5405Amount: USD (399.99)Customer Name: Denise MabeAlso, we have updated required disclaimers and procedures on our websites with helpful resources to help our customers and update them on how to stay protected against such frauds on our website www.techarex.comWe are willing to extend all our help with the investigationAnd we are also investigating this further at our end.Yours sincerely,***

The accounts which the transaction was made has been closed I had to close all accounts bc this company jeopardizedoes my banking This money is not in my possession If they choose to send me a refund they have my mailing address They will never gain any further banking information from me again

Team, The check for $has been issued using Bank Of America and should reach Carol by 17th March. Yours sincerely,***

Hello ***, We are willing to provide an amicable solution to any issues you still have with our services.We have updated our website www.techarex.com with consumer safety guidelines and also updated the website disclaimers to make consumers more aware about our servicesAs an organization, we always strive to provide the best services and resolution to any issues our customers have.Please provide a convenient time so that one of our senior Techarex management team member can call you to understand and try to provide you a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Tech's rex told me on the day I made complaint that they would mail me a paper check on June 1st It is now June and still no refund They just keep saying they have problems with processing companyAfter plus days it should be resolved

Hello ***,We did issue a refund on 25th September using PaypalPlease find attached the "Refund Status.png" file confirming this.We received a charge-back notification from your banking institution on 30th SeptemberWe had already refunded the payment by then.Please find attached "*** Brooks Chargeback" paypal e-mail screenshot confirming the sameIt clearly states that no action is required as we have already issued a refund.Please let us know if we can still help you with any of the issues

Hi Team, We had to discontinue our relationship with the credit card processor, due to some issues at their end, we are working with the processor to get the refund issued at the earliest.Our support team will contact the customer along with the refund tracking information as soon as available,
we we don't have a response from the processor in next days, we will issue a refund through paper check from our end itself. Thank you

Hi [redacted]We already accepted the liability of the charge-back filed by you with paypal. As per paypal's standard process they are disputing this with your banking institution as we accepted the liability. We are following up with paypal to check if a refund can be issued to your bank...

account as you have already cancelled the credit card used for this transaction.We will revert to you within 3 working days with an update. We thank you for your patience.

I have a confirmation the refund was processed and sent out and the customer should have a check in the mail certified funds by next week.     Thanks,   [redacted]