Techa Rex, LLC

I would NEVER let these people touch my computer again!  Based on my having worked against criminals for even longer than the twenty years that I have worn a badge for my profession it is my firm personal belief that these people are con-artists, criminals and thieves.  If they are allowed to continue with what they are doing it is my belief that they will also continue to defraud any number of innocent victims out of their money and destroy the usefulness of any computer on which they operate.  THEY TAKE CONTROL OF YOUR COMPUTER; they use your own cursor to do their damage; they have the EXACT access to your computer as the owner does!  They leave behind dozens or hundreds of viruses and other malware.  They literally destroyed the usefulness of my own THREE-computer PROTECTED network, none of which I have been able to completely repair from late September when they did the damage to this day, even though I have employed some of the most knowledgeable experts available.  Proceed at your own risk.  DON'T let these people get near your computer!  If they do, and leave behind the same damage as they did to mine, GO TO THE POLICE and the FBI.  These people are in Texas; I am in Missouri.  It is my belief that such activity constitutes interstate fraud, larceny, and criminal mischief subject to the jurisdiction of the FBI.

Team,As per our investigation, we received a call from the customer on 3rd September related to an issue with some entries missing in the Intuit software which included some data files missing while transfer to the online version of the software. We tried to troubleshoot the issue and provided...

a solution by making use of our cloud hosting technology. The issue was fixed. Customer upgraded to Windows 10 and  we received a support request e-mail from the customer seeking information if all other issues related to the operating system were fixed.We tried to contact the customer to provide a solution but in between customer filed this complaint. We have refunded the customer in full for both the support services and cloud hosting services in good faith are still willing to support the customer with any issues she still has with the operating system and Intuit software.

The charge back was rejected before Techarex changed their mind to accept it.  Once the claim was rejected the bank closed the account.  I have spoken with the bank to verify that no one has tried to send funds to the old credit card number and they have not received any communicationsfrom Techarex indicating that they were trying to return the funds.

Hi Team,We have tried our best to provide a resolution to [redacted], As per [redacted]'s desired settlement, we already refunded the payment in full as per our set resolution confirmation process even before the customer asked for a refund or cancellation of services. At times, some technical issues require more time to resolve, we tried our best to provide a technical resolution but were unable to do that as the customer decided not to work with us any further to resolve the issues.We stand by our commitment to provide a timely and useful resolution to any issues highlighted by our customer.

Hi Team, We  have already issued a full refund to Mr. [redacted] wide Transaction ID:[redacted]. All technical support issues were resolved as per our records. We are investigating these incidents and also updated our websites and have sent email advisories to our customers to ensure...

they are aware of issues and can stay protected.

We are unable to locate any details with your name or with the e-mail mentioned in the complaint here.Our customer service team has tried to reach out to you through e-mail to get your phone number and details related to your account but have not received any response till now. Kindly provide a...

good callback number where our representative can reach you to provide you an appropriate resolution if you have an account with Techarex.

These people have damaged my computer network system likely beyond any economic repair.  I am currently working with Kaspersky as well as PC Matic and the good and kind folks at a couple of other websites who specialize in the repair of damage done by people such as we are addressing here.  These people are liars and crooks in my opinion.  I see no way at all they could have done this degree of damage without having done so intentionally, maybe in order to keep control of my computer.  I have had my money returned, whether by these people or by the credit-card audit and investigation that I initiated I do not know.  This will be the last time I address the issue at this Revdex.com.  It is my belief that they ought to be arrested.

We have initiated a complete refund against your payment. We are willing to provide support related to the technical issue that you have mentioned is still not completely resolved. Please call us on our support number and ask to be transferred to the escalation team and you will be...

provided priority support from the best technical team we have. Yours sincerely,[redacted]

As per your refund request and our quality audit, your payment was voided on Monday as our customer service team is not available on weekends.We do not charge a payment if any of our customer is either dissatisfied or the technical issue for which they called us is unresolved for any reason.Attached...

is the void receipt as a confirmation.

Team,[redacted] called us for support related to some spyware/malware infection on his computer. After morethan 3 hours of troubleshooting, the issue was still unresolved and requiredfurther troubleshooting.In between [redacted] had to leave. As per our standard resolution confirmation process...

we do not charge a customer if the technical issuerelated to their software/hardware is not completely resolved for any reason.Our customer service representative also tried to follow up with [redacted] and found out that he was extremely dissatisfied with the services. We initiated a complete refund for[redacted], even before this request was filed. We are willing to support any technical issues [redacted] still has with his computer with the help of our escalation team.[redacted] was refunded $699.97 wide UniqueTransaction ID # [redacted] through paypal.

I stand by, and would do so under oath, every single one of the facts that I submitted originally.  My money was returned by the credit-card company because a day after the incident I entered a dispute based on fraudulent activity on the card.  A new card was issued on the same day.

TeamOur customer service team is diligently trying to get in touch with [redacted] to get missing banking detail(Routing number) to process the refund through phone and e-mail both.In case we do do not get the Routing Number from [redacted]'s end today, we will go ahead and issue a paper check/money order...

through mail which will take around 5-7 business days.

What this person is saying is a fabrication.  I am still fighting, with the help of Kaspersky anti-malware software, with the techs at Kaspersky, and with additional computer technicians, what I believe to be the intentional and disruptive damage that these people caused to my computer network.  Just tonight there have been almost a dozen separate versions of well-known malware misdirection and adware viruses and other malware pop up on my screen or misdirect the URL, NONE of which EVER were manifested before the very day of the invasion by "Techarex".  These destructive elements were without a doubt in my mind intentionally placed on my computer network by the people who answered my last complaint entry at this Revdex.com.  Again, I believe they should be arrested.  Before too much longer I believe that anti-cyber-criminal bounty-hunters will be hired by the victims of people such as these.  At that point they will go to jail.  Until then we will have to listen to and read the trash they harp in their own defense.

Hi Team, We have investigated thiscase and below is our response to [redacted]’s concern.Ms. [redacted] registeredwith us for support on March 30th with an issue related to QuickBookssoftware.As per case logs theprimary technical issue for which the customer registered for support...

isdocumented as “Add a new user license to QuickBooks Contractor”. Below are allthe cases where our support representatives worked on technical issues andprovided a resolution on 4 out of 5 instances except for an occasion where thecustomer had to leave in between technical sessions.We also received apositive customer survey response for the primary issue confirming that thecustomer was satisfied with the level of technical support and customer service. It should be noted that the customer has availed technical support from us for last 3 months, and we have tried to resolve any technical or other queries that the customer had.All appropriatedisclaimers including company branding, independent and third party serviceprovider disclaimer were given at appropriate duration on website, voice,e-mail, invoice and chat which can be verified by the documents attached. Wenever claimed to be associated with Intuit, apart from the fact we areAuthorized Intuit Resellers, which can be verified with Intuit using ourreseller id (6166) mentioned on our landing page as well.     Case Number Subject Status Date Opened 58057 Others- Resolved (Closed) 6/8/2015 8:42 48148 Unable to use QuickBooks as firewall blocking it Unresolved – Customer had to go (Closed) 4/2/2015 10:21 47927 Issue: getting error code PS032 while updating payroll Resolved (Closed) 4/1/2015 7:02 47642 Issue: Unable to get into company file from workstation Resolved (Closed) 3/30/2015 12:59 47624 Install qb in new computer as bought a new user license Resolved (Closed) 3/30/2015 11:03Also attached are thefollowing documents.1.Transaction Invoice: With details of transaction, branding and disclaimer.2.Proof of services delivered document with customer digital signatures and system ip address along with all contract terms, branding and disclaimer.3.Website Home Page Screenshot with disclaimer

Hi Team,We have followed up with the payment processor, and as per their recommendation we have initiated a paper check request, though we had already refunded the customer, we will upload the tracking details as soon as possible. Yours sincerely,[redacted]