TechDrive, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did make the call and thought the problem was TEMPORARILY resolved. They did make it faster, but also infected the computer. When they finished that day, which happened to be a Sunday, they said NOT to take it anywhere else, just to talk to them only. They said if I took my computer elsewhere, it would be sent away and I may not get it back for several days. Being I needed it right away for a presentation, I let them do "repairs". The next day, when I noticed a LOT of issues with my computer, like it was slow again AND I was getting a lot of pop ups which some were x-rated, I called my local computer repair person. 
The person I contacted would verify that my security was in fact in jeopardy and that my computer was infected with several viruses.
I did not bother to call that company back. I felt they would only try to take advantage of me again.
Regards,
[redacted]

I was charged 159.99 and the problem was not fixed. Worked until I rebooted it the original problem was back. I think I was scamed and now will have to take computer to a local shop and pay them to fix it.

Review: call that company to repair my computer.charge a one time fee .didnot do the repair . left 6to7 programs disable . call back 2 time they would tell me trying to find the person who was working on my computer and they would call me back .to correct the problem the malware they try to install on my computer was leth could be install because I compent was disabie,THEY NEED TO REPAIR WORK .Desired Settlement: GET MY COMPUTER BACK TO WORKING ORDER.

Business

Response:

Dear All,Below is the summary of the customer who has filed complaint with Revdex.com on 18th October 2014.Summary:Customer called us with the problem with the computer as customer was not able to install a software in his computer and customer was having a lot of problems in using the computer as well.Same was fixed for the customer and received the feedback for the same.Customer called us on 18th October 2014 as he was having a different prob lem with his computer while using it same was fixed and customer sent us a feedback again.Customer called us again on 19th October 2014 and this time he was having problems with his printer same was fixed and customer sent us a feedback again.Customer says the his desired resolution is that we repair his computer and finish the job.• Both the things were done and customer sent us feedback for the same.We neither received a call or an email from customer asking for refund or looking for any help.We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked.Below are the details of the documents attached which are described above and related to the case -:• Feedback email 16th Ocotber Feedback email 18th Ocotber Feedback email 19th Ocotber• Payment receipt sent to the customerRegards,

I called this company to have an internet issue fixed. The woman I spoke with harpreet [redacted] had me enter in remote codes and then all of a sudden my computer shut off and would not turn on. Then shortly after that she said she could assure me of fixing the problem with a small fee of $100, its convenient that all of a sudden after I call her now my whole computer crashes. They forced my computer to do that so it would make it so I had no choice but to pay to get the issue fixed. When I asked to speak to supervisor I was sent to pranav b[redacted] who said that if I make the payment he assured me the problem would be fixed. How can they assure something they didn't have any idea about, unless of course they knew exactly what they put on my computer and knew exactly how to take it off. But first, try to scam me out of money because they made my problem worse. Unprofessional and I would highly recommend not calling them and I hope the Revdex.com looks more into this.

I was charged 159.99 and the problem was not fixed. Worked until I rebooted it the original problem was back. I think I was scamed and now will have to take computer to a local shop and pay them to fix it.

My husband had a similar experience as the other person who left a review. He was simply trying to check the weather when a popup message informed him that his computer had several very serious "issues." The message gave a number to call. Once he called and followed the instructions given him, things went from bad to worse. He was told that, for a sizeable fee, they could fix the problem for him. I stepped in and told him we could simply buy a new computer rather than "fix" that one. He told the man that we would discuss it and perhaps call him back. We then had a terrible time trying to close all the windows that had been opened so that we could shut the computer down. After unplugging the computer and then restarting it, the problem was solved. I truly believe this was a scam. This is not a company that does business on the up and up! Beware of them!

Let me put this succinctly; if this is a legitimate company they are conducting themselves via predatory practices, utilizing phishing scams to push their services and defrauding customers.
A client and family friend of mine was directed to this company via a pop up (Red Flag #1) on their iPad (Red Flag #2) indicating that they had a virus and must immediately call them to have this addressed (Red Flag #3). As many should know this is a common practice of scam tech support companies that utilize phishing scams to conduct social engineering on unsuspecting individuals that do not otherwise have the knowledge to know that the aforementioned scenario would not not take place under anything else but criminal circumstances.
This individual was then coerced into allowing remote access to her computer (after said pop-up appeared on her iPad) mind you to allow these folks to do their "work". In the aftermath of this incident, I had to advise this person to cancel their credit card and put a watch on any and all accounts they possessed. I also identified the sloppy traces of the these people on her machine, in the form of a "receipt" for services in the form of a sloppy text document, multiple pieces of malware, and an email warning about the exact same scam these people are perpetrating; in a poor attempt to prey upon the ignorance of their victim.
Whatever this company is, they are not legitimate, and they are borderline criminal in the practices they choose to engage in.

My Apple computer was hacked on January 22, 2016. When the Safari screen
reported that my computer was compromised and vital information was stolen
I was shocked! Upon reading the instructions on the Safari warning, I called the
number listed in that message. I spoke with Daniel/China and he promptly help-
ed me a great deal...Walked me through steps to take...And, took over my com-
puter to run all sorts of checks. Daniel informed me that my Firewall was not
active. He was patient and did not mind repeating things that were not clear to
me. Computer literate I am NOT!
To make a long story short, Daniel/China was AWESOME! And, I told him so.
He told me I made his day.