TechMartLive Solutions

the services I have received are very good and completethank you

I am rejecting this response because: I was contacted by telephone on a Sunday evening, a call that I did NOT initiateThe caller identified himself as a worker from [redacted] support, the name he gave me was [redacted] ***nI have since verified that [redacted] does NOT call any clients so it is my belief that this action is fraudulentIt is true that this company is still offering me support as I have paid for a year of service ($299.99)Under the pretenses that have transpired, I would like a full refund of the money that I have paidBased on the report on the [redacted] *hat there have been many fraudulent calls to innocent victims AND the revoking of the Revdex.com rating for this company, I still contend that their actions are to take advantage of unsuspecting victims and they continue to operate under pretensesThey need to be stopped! Thank you, [redacted]

We offer day money back guarantee If any of the customer is not satisfied, moreover if she has received any messages on her computer then it must be the other company which has asked her to file complaint against us, as we don't serve or treat ourself as microsoft or any other brand.Kindly follow up with the customer as she might have been scammed by the other company We have now refunded her credit card with the same amount, which will take 5-days to get updateIf you have any other questions then kindly get back to usThanks [redacted]

I am very happy and satisfied because you always help me out Sam

I apologize for the delay in replying to your message
Calibri, 'Slate Pro', sans-serif, sans-serif; text-align: initial;">Now as we have said earlier as well that we do not do pop up to generate customers but still our accreditation have been suspendedThe number which you have mentioned in your Email that doesn't belong to us as we have also tried the same no and it went on some bogus tech support companyWenting Li who I now understand has some problems with thier computer must have atleast called us once to get the computer fix as we have provided support earlier too, but now he is requesting for refundThe document which we saved on his computer has been changed to a different format that is why he is not able to open? it otherwise why would we losse a customer by saving something which cannot be open, I would like to request you to kindly let our customer call us as we have tried the customer by ourself but it is continously going on voicemailWe are ready to compensate by any which means work to satisfy the customerThanks
*** ***
Techmartlive Solutions LLC
***

Dear *** ***,Greeting of the day!!!I apologies for the delay and sorry to hear about this complainI have gone through this email and found that Ms*** got a phone call about her computer problemI would like to inform you that we never make any outbound phone calls to
any of our customer more over we do not work on Sunday and holidaysIt might be possible that someone else called herWe are still providing support to our customers but if Ms*** does not want our support we will end the support with immediate effect.Thank you*** ***

everyone was very helpful thank you so much

The work was excellent, very professionally done

Hello *** *** *** Greetings from Techmartlive Solutions!! It is very sad to know that there is a compliant for us from one of our existing customerI would like to brief upon this issue to make things understand better, we did received the call from Mrs*** *
*** on 21st Jan stating that there are some problems in the computer which she want us to take care, it was a clean pitch from a sales person wherein she has agreed upon paying certain charges to fix up the problems on her system, where in we did have provided here with the year of support on her machine for $Now in the past recent days we have never been contacted through (phone or email) by the customer asking for the refund or cancellation of the services, but still if she wants to cancel the services then we have no objection cancelling the services because our first priority is customer enhancement & satisfactionAnd I would also like to mention that we have already spoken with the customer in order to process the refund for the same in her accountI apologies for all the inconvenience caused and will try to deliver the best services in the futureThanks *** ***

I am rejecting this response because:
I was contacted by telephone on a Sunday evening, a call that I did NOT initiate. The caller identified himself as a worker from [redacted] support, the name he gave me was [redacted]n. I have since verified that [redacted] does NOT call any clients so it is my belief that this action is fraudulent.
It is true that this company is still offering me support as I have paid for a year of service ($299.99). Under the false pretenses that have transpired, I would like a full refund of the money that I have paid.
Based on the report on the [redacted]hat there have been many fraudulent calls to innocent victims AND the revoking of the Revdex.com rating for this company, I still contend that their actions are to take advantage of unsuspecting victims and they continue to operate under false pretenses. They need to be stopped!
Thank you,
[redacted]

I apologize for the delay.
Pro", sans-serif, sans-serif; text-align: initial;">The complaint which you have received by [redacted] is not accurate, moreover we have never processed any amount for this customer. We are a third party company and always inform our customers that we are not affiliated with any brands. 
I would appreciate if you could inform [redacted] that we have never process any charge for her.
Thanks
[redacted]

We offer 30 day money back guarantee If any of the customer is not satisfied, moreover  if she has received any messages on her...

computer then it must be the other company which has asked her to file complaint against us, as we don't serve or treat ourself as microsoft or any other brand.Kindly follow up with the customer as she might have been scammed by the other company. 
We have now refunded her credit card with the same amount, which will take 5-6 days to get update.
If you have any other questions then kindly get back to us.
Thanks
[redacted]

the services I have received are very good and complete. thank you.

I'm very curious how the three positive reviewers connected with the company. It's a scam company of the worst degree. They confiscate your computer and only allow you to have it back with payment of money--in my case $200. Our local tv consumer affairs reporter covers a scam story at least several times a month. These crooks took complete control of my computer, supposedly added all sorts of anti-everything software on it and supposedly ran scans to find and delete thousands of unwanted items. I paid them with a cc purposedly so that I can dispute the charge as soon as the charge goes thru. Last night was a living hell for me as my computer is less than a month old. I don't live in CA but wanted to add my two cents.

I am very happy and satisfied because you always help me out

Sam

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  
As long as they are giving me a refund, then I will cancel the complaint.

Very thorough knowledge. able to understand and fix my problem very quickly. [redacted] is excellent.

very satisfactory - [redacted] is very helpful, knowledgeable and pleasant - So far am very satisfied with your company.

I have been very happy with all the services I have received from my online service. They are always ready and willing to help with any and all issues.

Thank you to the Revdex.com for assistance in this very frustrating matter.  As of 2/23/2016 the $299.99 in question as been refunded to our bank account.Our bank had filed a dispute on our behalf to recover our money.  Also Revdex.com contacted TechMartLive with our complaint.  However it happened we are so appreciative of the refund of our hard-earned money.