Technical Marketing Partners

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Good morning,We spoke to Mrs*** on 5/8/17 and advised her that we would take her account out of the disconnection cycle at this time since they do make regular payments on their account. We also advised her that if the full balance was not paid by the time that her next
bill is generated, they would receive a new disconnection notice. Mrs*** indicated that she plans to make a payment on Thursday (5/11/17). Sincerely, National Fuel Customer Service

We would like it resolved in a timely matterWe would love if we could get the gas line dug and the meter moved instead of being held up with no explanationWe are a family of and this is the only thing holding us up from moving into our new home

Good afternoon,National Fuel spoke to *** *** on 3/20/regarding the amount owed on her gas account. Our representative offered to send the customer her account history that would provide her with her billing and payment information. *** *** did have an outstanding
balance of just over $1,on one of her earlier accounts however that unpaid balance was transferred to her new account in March 2015. The $1,amount referenced by *** *** is included in her balance that is just over $3,000. *** *** declined our offer to send her account history. *** *** indicated that she had made regular payments on the account. Our representative asked her if she could send us proof of those payments so that we could investigate where the payments were posted. *** *** then stated that she was going to hire a lawyer and ended the phone call.Based on the review of our records, the past-due amounts quoted to *** *** are correct. Sincerely,National Fuel Customer Service

Good morning, Ms***'s service was restored on 10/18/at approximately 10:AM. National Fuel does not currently offer a texting option for our call-ahead proceduresSincerely, National Fuel Customer Service

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is my further complaint
Today, on 10/05/around Pm a Representative from Social Services, Department of Adult Protective Services came over to meet me and view my living arrangement
I spoke intelligently to a young lady, named *** *** about my past health problems and that I am not on medication and in good state of mind My basement has running water, yes, from a pipe near the wash Basin, the leaking water is in one pool on the floor, not any deep water, at all
My Kerosene Heaters are my only source of heat, of them, the oil is a big expense for me
It is cheaper to heat for $or $a month, that was my estimated Budget plan ladt year, before my Gas shut off, due to a leak, from a cut or broken Gas lineWhy should I pay over $3, for Gas after months without Gas, back after June MY BILL WAS USUALLY $100/mo
*** contacted someone to help me get estimates and quotes, I accepted to do that, as long as I won't be overchargedI really want free help from National Fuel Gas Co
, instead to do minkr repair, before the plumbing part gets doneI need extra money tonpay a plumber out of my own pocket I might cancel getting an estimate, after *** offered me a list of ways to get housing help and a clean uncluttered Seniors Apartment in a better neighborhood
National Fuel I believe overcharged me, I want Social Service to pay my Bill for me to help me avoid health problems, from cold air exposure, after or before my Gas line is fixed
I was given a list of Emergency resources, like City Mission and Haven House, Salvation Army, Cornerstone Manor and Belmont Shelter
I am not mentally ill, I just need Home repairs and my Gas Bill balance adjusted
My house is cluttered, unbelievably and I need to move to get out of a messMy basement is clean and has no clutter I have Water Main and Sewerline protection Warranty so I believed, the Water Resource Co is giving me problems about full coverage for insiderepairs
Ask National Fuel to explain why I have to pay so much to restore my servicrs back on, somewhere other than here,at 87, somewhere in an apartment, while paying rent
I need to board my house up and move out to rent a house or an apartment in my own nameand not live in a Rooming House
I will have to decide what to do soon,before next month and Winter
My house needs major repairs, it is best for me to move, plumbing, roofing, Gas line repairs, and Electrical work
National Fuel has not resolves my heating problem here due to running water leaksbin my basement, that requires expensive plumbing repairsI am happy over Social Service updates and followups
[To assist us in bringing this matter to a close, we would like to know your view on the matter
Regards,
*** ***

Good afternoon, National Fuel has been in contact with Mr*** a number of times since we first received the Revdex.com case. We sent a camera into the sewer line earlier today (8/31/17) and did find a small crack in the sewer line. The sewer line was repaired this morning
and the customer was on-site when the repairs were started. Sincerely, National Fuel Customer Service

Revdex.com
Attention: ***, Complaint Handler
Complaint ID ***
Regarding the customer’s 1st complaint:
On August 22, 2015, the customer called our emergency phone number regarding a gas leak inside his residence. Our service person found that there
was a leak on the houseline and for safety purposes, the gas was shut off. Our service person provided the customer a written Receipt of Advise. The Receipt of Advise explained why the customer’s gas had to be shut off because he was unable to isolate the houseline leak(s). The customer was advised to have the leaks repaired and once the repairs were complete to call our company and a service person would be dispatched to the customer’s residence in order to turn the gas service back on
On August 23, 2015, the customer called our emergency phone number to state that the repairs were made to their house lines. Our service person was dispatched to the customer’s residence on August 23, 2015. Our service person attempted to turn the gas on, but found that the leak was not repaired. For safety purposes we could not turn the gas on for the customer
On August 25, at 11:06am and August 26, at 1:54pm, our service person attempted to turn the gas on but found the leak was not repaired. For safety purposes we could not turn the gas on. On August 25, 2015, our service person explained to the customer that there is no shut off valve to the fireplace and the houseline did not pass the pressure safety test. Our service person provided a written Receipt of Advise which noted these deficiencies
On August 31, 2015, the customer contacted our company to advise the repairs were made. Our company restored service to the customer’s residence on August 31, at 1:58pm. Our service person confirmed that the leaks were repaired and the houseline passed the safety pressure check
Regarding the customer’s second complaint:
On August 12, 2015, the customer contacted our company regarding concerns about some restoration work to the sidewalk in August, 2014. The representative notified the service foreman to contact the customer
On August 14, 2015, the foreman contacted the customer and left a message for the customer to call him
The customer returned the foreman’s call. The foreman discussed the sidewalk and explained the work required is to city property and the company will complete the restoration to the property The customer indicated he was satisfied with the foreman’s response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received another letter that I am being denied service now as of 8/13/The gas has been turned on but will it be turned off again? I have tried to return Mr*** call but they never answer when you callIt seems there billing department is a little off and crossing with the wrong information
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,

The company has attempted to help this customer by advising we would fix the houseline to restore the gas service. In order to achieve repairs to the houseline the customer must first make the repairs to the water problems in the basement and address the electric issues. Adult Protective Services advised NF on 10/16/after making visits to ***'s home - they made recommendations with the agencies that may offer help to fix the water and electrical problems in the home. Per APS the customer advised them she is opting to move from the homeOnce again the company is willing to work with *** and offer a final bill agreement on the total balance due of $3033.00. The customer has used the gas and must pay the amount due ( which is currently handled at a Collection Agency as gas is off and bill remained unpaid). By setting up a final bill agreement the blance would be pulled back from the collection agency and billed monthy at $until paid in fullOnce paid in full the credit bureaus will be notified of the balance pay off. The customer notes she wants to be on our LICAAP program. At this time the customers income is over the guidelines for HEAP assistance and for our LICAAP program. Her account must be active and she must meet the low income guidelines. At the present time she does not

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** Also, I'd like to thank the people at the Revdex.comGreat job!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable under the agreement that any other solution would of frankly been a hassle moving forward and it was better to just settle with the mutual agreement provided.?
Regards,
*** ***

Rep from gas company came out to view damageAgreed to replace parts of sidewalk and have landscape leveled properly? At this time waiting for this work to be done.?

The gas service was restored around pm on 7/11/and? all the appliances were put back in serviceBrandon? spoke to the customer's wife and apologized for the serviceman not providing advance notice of the interruption? Brandon provided his phone number should they have any
additional concernsWe also forwarded this complaint to the service center for them to review with the serviceman in order to provide better customer service in the futureNational Fuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
National fuel was good with attempting to restore my serviceI appreciate that part very well, however, it's more likely inevitable that gps be used to better assists customers with arrival times of techniciansI was frustrated on not knowing the approx ETAOn aug or aug 24, I can't recall the exact date, I scheduled an appointment at 900am and was waiting all day for arrival? On that day, I had to switch from calling regular number to emergency number, finally at pm, I was told technician was called to an emergencyI understand that aspect, but, it would have better missing a one hour time window instead of a hour windowOverall, I understand codes and policies and procedures of national fuelThe main issue was the waiting and anticipation which made the situation worseThe last technicians I had were very knowledgeable and polite and helpfulThe final technician was extremely considerate to whole situation and I was happy that day because I was active within a few hours of calling in.my second issue with the corner curb on my property, isn't resolved just yet, I'm waiting for a callback from the foreman
Regards, ?
*** ***

The customer discussed her concerns with National Fuel on May 21,2018.? A payment agreement was made to assist the customer in paying the bill.? An additional phone call was placed to the customer on 6/7/to ensure she has no other concerns.? We were unable to reach the customer
however a voice message was left to contact? our Quality Assurance team if she has? additional? questions.? ?

Good afternoon,? A message was left for *** *** on 04/16/and 5/2/In addition an email was sent to him at ? ***? If is our findings that *** *** is responsible for the bill of $287.14.? The bill was for service at ** *** *** ***
BUFFALO NY for the period between 05-01-through 08-31-There are sporadic payments posted to the account throughout this time.? A payment agreement was entered on the account based on a financial statement completed via the phone with the customer.? Notes on the account from 08/07/indicate *** *** visited our office and? made a payment of $to have service reconnected.? ? The mail address listed on this account is his current address of *** *** ***, Buffalo NY 14216.? In addition, the account has his social security number, driver's license number and email address.? It is our position Mr*** is responsible for this bill.Thank you

Our apologies to Ms[redacted] for the inconvenience? she experienced.? The field? service supervisor notified us that the gas service was turned on June 4, 2018.? The gas range has a safety issue and was left off at that time.? The other appliances are operational.?
? Thank you,Vicky H[redacted]

The consumer called to say her rebate check was received yesterday via UPSThank you!

Yes my gas, payment arrangementThey refereed me to places that I don't qualify for, because I don't receive public assistance or ssi?