Techtronic Industries Power Equipment

spoke with [redacted] and in process of resolving issue

The fee charged upon submitting tools for repair at [redacted] and many service centers is a refundable deposit. A technician will inspect the tools and determine if the failure is covered under the terms of the warranty. If warranty is confirmed, the customer's deposit is refunded. If it...

is determined to be a non-warranty issue, the deposit is used toward the repair charges.Average repair turnaround is far less than 90 days. Without knowing the extent of repairs required and the specific parts required in repair, we cannot accurately estimate repair turnaround.

[redacted] agreed to take his unit to his local [redacted] TRC (Store# [redacted] for repair.  We did explain if the TRC cannot repair the unit, it will be sent to the RLC for repair.  We are also sending a new hose and nozzle free of charge. Order #...

[redacted]
 
Customer requested his warranty start on 12/4/14 instead of 6/2/14 and we made this accommodation.

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I was ultimately finally contacted by a warranty supervisor and they promptly took care of my warranty status issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

we spoke with the service center and approved this repair to be completed under warranty.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]
I had no choice in the matter and I never wanted the reconditioned tool. I was told that my unit was working properly, and that it would be shipped back. The person NEVER addressed my concerns for the actual torque value/readings which is where the problem lies. I wanted a MINIMUM of 100 ft/lbs from whatever tool they sent me. I'm still awaiting for the measured torque value from any of their tools from their tests. The reconditioned unit is still FAR below their advertised ratings.

We have contacted [redacted] a few times by phone, however have been unable to reach him.  We left a voicemail stating that we would be sending him an email with instructions how to get his product serviced, but that he was welcome to contact us back with any further...

questions by phone or by email.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  
The repair was approved under warranty.  Very quick response.  Regards, [redacted]

Hi [redacted]
When our rep spoke to [redacted], she stated that he appeared pleased and the issue was closed. The resolution was that we would ship his original tool (P234G) back to him and he would keep the reconditioned unit we sent him at no charge. We explained his testing procedures differ from ours and he was appreciative that we took the time to look into his problem. We were very surprised to see his post that we did not resolve his issue since he did not state this or ask for anything further when we spoke with him.
He is saying that his testing does not produce the torque we advertise. We have proprietary testing procedures and torque results are influenced by repeated calibration of the torque wrench, specific bolt and nut sizes, fixtures, new tools, new fully charged battery packs, etc. I don’t know what more we can do for him. Let me know your thoughts. 
  
[redacted]
Techtronic Industries Power Equipment
[redacted]

Our Technical Service Supervisor spoke with [redacted] and agreed to ship his original P234G unit back to him.  He will be keeping the recon P236 unit, with a one year warranty.

We explained to Mr [redacted] that the RIDGID LSA is only valid for products sold through approved retailers. His kit was purchased through a non-approved retailer on [redacted].We worked with Mr [redacted] to reach an agreeable solution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards,
[redacted]
subject company contacted me several days ago...

requesting copy of receipt. I emailed the next day. as soon as I have check in hand, i'll contact you and advise to drop complaint.
 
thank-you very much,
[redacted]

we will cover the cost of repair at our authorized service center.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They contacted me and did what they said they would do plus sent me an extra blower...

that was like the original one.  However, they only did this after I sent in a complaint to the Revdex.com.
Regards,
[redacted]

We've made multiple attempts to contact customer via phone & email. To this point, we have been unable to make contact or receive a response.