Ted Britt Automotive Group

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Ted Britt [redacted] is denying any complicity due to the failure of their service department to perform the requested service I will forward this complaint to [redacted] Corporate I will certainly advise anyone not to do business with Ted Britt [redacted] or any of the many other franchisees owned by the Britt family There is nothing else I can do Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It only addressed one part of the complaint which was the latter part of my complaint This response did not address the first part of my complaint regarding the fact the when the car was initally brought to the dealership for repairs that miles was put on my vehicle and for over a day no one could find my car or give me any explanation as to where my was or where it had been sent for service nor was I given any paperwork I have requested on several occasions a copy of the paperwork for the work that was performed When I spoke with the dealership as to where my car had been repaired I was never given a definite answer, I was told that it could have gone down the street to a company that they contract with to perform work and to my understanding that company is (5) miles away; then I was told that it could have gone to [redacted] , VA which was (10) miles away Either way none of these places equat to 49miles being put on my car Again I am asking for paperwork for my car for my records paperwork that would justify the mile that was put on my car from Yes I took my car back to the dealer on the 9th of August and I received a loaner car I only put miles on that car and I had it from Saturday unitl Wednesday and that mileage included leaving the dealership in [redacted] , VA on the 9th of August and traveling home to DC and Back to [redacted] , VA to pick my car up So how is it that a car that is supposed to be parked the dealer being serviced accrues miles NO one at the dealership wants to address this issue or produce any paperwork.Regards, [redacted] ***

At customer's request, we replaced the spark plugs Customer chose not to do the other repairs recommended at Ted Britt Customer paid for the spark plugs and labor, nothing else There is no money due back or money overpaid

Front bumper was repaired according to manufacturer specifications by dealer

This situation has been discussed with the customer and settled Customer was given the option at time of sale between Ford std rate and ALL applicable rebates or the special APR program and less rebates and they chose the route of less rebate and lower APR Customers own credit score (which we have no control over) dictates rates as well Ford didn’t want to finance customer because of their credit score so our General Sales Manager had to work pretty hard to even get the financing pushed through We also went off of good faith on the trade because it was not here at the time the deal was done and then vehicle unexpectedly had no A/C and no radio At this time, customer has already come in to get their tags and a second key

The actual buyer of the car is Happy and this has been resolved

I had the worst experience with Ted Britt Ford Lincoln that is located in Chantilly, VA on Saturday April They charged me for a diagnostic check on my vehicle and instead of fixing the issue on the vehicle, they only let the air out of my tires by 20PSII had a tire pressure sensor fault on my truck and told them and even showed them the issue and that's all they did for meThey said they "let the air out of the tires and that should fix the issue"I was assuming they new something that I didn't so I believed themDrove 30min away and wouldn't you know the light came back on saying tire pressure sensor faultI called and told them the issue and returned with the same issue I came in with and then showed them yet again what the issue wasAfter they "found" the issue they proceeded to tell me that they where going to have to charge me for what they failed to find the first timeIt isn't my fault you didn't do your job and find the issueIf you are going to do something I expect you to find the issue and fix itDO YOUR JOB is all I can ask for and want

The vehicle is repaired properly as previously responded There is nothing more for us to do

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: True it was repaired, however the initial repair did not meet the manufacturer standard and peeled Therefore, they sold me a damaged vehicle and to date they have not provided any warranty on the repair Which if done the way the first repair was completed it will be peeling in a couple of years Regards, [redacted]

The wiper arm/blade was damaged and not covered The customer using the rear wiper is what damaged the glass It is not covered by *** There is nothing more we can do to get it covered or replaced

No transaction took place therefore there is no remedy required

Considering all the issues found through the diagnostic test which he was not charged for, the customer was advised NOT to fix the truck as the cost of the repairs was way more than the truck was worth Customer requested that we go ahead and do the spark plugs only, which we did Looking at the customer's invoice you will see line one states "Performed Electronic Eng Diag per codes ***,***,***,***,***"There is also no charge for labor on that line The $labor was charged on line 05, for the replacement of spark plugs That charge was $92.5/labor hour for hours to installThat is less than the published time in [redacted] Labor Guide (2000-F-V8, hours, ) Guide No money is due back to the customer as he did exactly what he requested and charged him only for those parts and labor to install the parts Thank you

AR-SA;">We discussed [redacted] with the customer and, due to cost, that was not an option The salesperson didn't have any messages from the customer so we are unsure who he was leaving messages for, but the mats are being ordered today and will be delivered directly to the customer's home in 1-weeks If the customer would like to mail us the [redacted] receipt, we will be happy to sign it and mail it back to him He should send it to attn: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are quick to mention that my emails stated that I liked the car but left out the facts that I asked them to correct things that weren't right with the carI do like the car but I expect certain things to be fixed!! If they refund my full amount paid for extended warranty and vehicle spray protection around ($3400) then I will exceptNothing less Regards, [redacted] ***

**& *** [redacted] did participate in the Ford Buy Back plan, not the “lemon law” They had a problem with the first [redacted] , Ford stood behind their product and replaced it with a new one The dealership had to do a transfer of equity from one vin to another vin There was a mistake with this paperwork which resulted in a delay finalizing the loan Between the dealership and the bank, it took well over a year to resolve Customer was not billed for months, but was aware that the loan was being fixed, as well as an updated invoice I apologize that this took so long Yes mistakes were made, but they were resolved I understand they are frustrated, and that they feel this has taken way to long Rightfully so However, we do not feel we are responsible for half the bill They have had the new car the entire time, and there has been no issues Please feel free to contact me with any other questions or concerns [redacted] Britt III Ted Britt Automotive Group [redacted] , Virginia [redacted] ###-###-#### direct ###-###-#### fax [redacted] www.tedbritt.com

I spoke with [redacted] after his purchase and apologized for the troubles The vehicle went through the shop and completed all the mechanical steps to be certified In an effort to deliver the vehicle quickly the service department was not able to finalize some of the last minute details in the clean up process [redacted] came back to the store to complete the touch up work, and we put him in a loaner car at no charge I can assure you 100% the vehicle went through the correct certification process [redacted] audits us once a quarter to make sure of this We have been 100% on every audit [redacted] , has since taken his service business to another dealership closer to his house, which is completely understandable The other dealership has an employee with a couple of opinions about what should have and shouldn't have been done Ted Britt [redacted] follows the factory guidelines 100% I have also called the dealership and [redacted] to ask why they would tell a customer that we didn't do our job 100% We did not "misrepresent" the vehicle at all, therefore, we can't refund [redacted] the cost of certification, we have paid [redacted] that money and it is in fact a 100% [redacted] certified vehicle [redacted] has copies of the legal documents that state that If you look in Ford/ [redacted] 's system, pull up the vin, it states certified Ted Britt Ford [redacted] will not remove the certification status from the vehicle we have no reason to Again, I apologize if we did not meet [redacted] 's standard with his purchase The good news is that he has found a dealership he feels comfortable with in [redacted] They are a top notch dealership and I'm sure they will continue a great relationship If you have any other questions or concerns please feel free to contact me.Gardner B [redacted] III

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complain
I am rejecting this response because: Most of their claim that this has been resolved happened on the day of sale 02/11/except for the temp tags that expired on 03/13/My complaint for unfair sales practices came after the truck broke down on the sixth day we had it.And since this we have found plumbing tools behind the seat relating to sewer cleaning machinesAnd this may explain the deep scratches in the bed of the truck.You may want to ask why the sales person no longer works for themThey did not give us the internet price that they sent us.The price went up from $18,to over $27, Thank you *** for you time
Regards,
*** ***

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
*** *** is incorrect in stating that the damage was done by the rear wiper blade. The damage was done by the rear wiper armnot the blade. The wiper blade became detached from the end of the wiper arm, causing the end of the wiper arm to scratch the glass.. The blade itself was not damaged. I agree that the wiper blade is probably considered a wear item and not covered, however the wiper arm should be covered
*** is also incorrect when he states he never said 'that the technician probably never looked at the rear wiper'. He most certainly did state that. I agree that the services report only states wipers and did not specify the rear wiper. However I did not write the service order. I did tell the service writer that it was specifically the rear wiper assembly that was of concern
I will submit this complaint to *** Corporate.Regards,*** ***

We have been working with ** *** and have asked him on numerous occasions to give us his mileage so we can cancel his products as requested. He has never come here for service and never replied to this request. See attached documentation
thx

After
the customer put down his deposit to purchase the vehicle and signed all the documents, we were
waiting for him to get us a copy of his car insurance. We were in contact with the customer several times and he asked for more time
to get his insurance. After weeks went by and we never heard from him
and he didn't return our calls, we put the car back on the lotWe never counted
the sale because he never came back with his insurance info. We
will be happy to refund his deposit. He should contact *** *** at *** *** at ###-###-#### or *** for his refund