Ted Britt Automotive Group

Review: Dear Representative,

I’m writing to inform you that I had a negative experience at your location in [redacted], Virginia on February 20, 2014, and the person who handled the issue was named [redacted].

First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I am still upset about the situation.

I went to dealership Smart Wheels Ted Britt Ford division located at [redacted], VA [redacted] and I was trying to speak with the General Manager of the Dealer due to some misunderstanding on a car contract that was not informed it at the moment of the car purchased that my father did. My father was told that he was going to get a certain amount of money for two cars that he hands over to the dealer as a down payment.

The car cost was $9000 and I figured that after fees and taxes numbers will change and will be up a bit more. However, the dealership did not gave us a credit for the two cars that were hand over to them at any moment, and the car alone after the financial part and all the cost is costing more than $16000 dollars which I believe that the person who was translating the documentation to my father did not mentioned at any moment how things were going to be set up in order to get the car.

But, beyond this point, I would like to get your attention because when I went back to the dealers with my father not to returned the car but to try to speak with the general manager of the dealer to see why my father was not told that he was not going to get any credit for the two cars that were hand over, I got to met this person who claims to be the general manager [redacted]; who did not gave us the chance to explain what was the whole issue or misunderstood, and also told us that he did not know because he did not do any transaction then he spoke with my husband over the phone how the contract was set up something that my father was not informed and right after started yelling, cursing, and screaming at us saying “TO GET OUT HIS OFFICE THAT HE WAS GOING TO CALL THE POLICE” couple of times and he did not have to help us because he was doing us a favor getting those two “PIECES OF GARBAGE CARS THAT WERE NOT WORTH IT.”

I was humiliated and offended and at no point I was disrespectful to this individual who claims to be the General Manager and at no point of the short conversation I was rude or disrespectful to him or anyone at the dealer. In addition to this issue, I found hard to Believe and also extremely inappropriate that this individual works and handle customer service the way he does it and carry Ted Britt Ford’s name.

I was so upset by the situation and shocked at his reaction that I left the dealer without having the issue resolved.

I feel very disappointed with this interaction.Desired Settlement: I would like to obtain a credit for what it was offered to my father or a return of the car and get my cars back and an apolygy will also be appropiated.

Business

Response:

The actual buyer of the car is Happy and this has been resolved.

Review: I was supposedly financed for a vehicle I never drove off the lot. The deal was never closed, however I put down a 250.00 deposit the dealership refuses to refund because I want to cancel the deal.Desired Settlement: 250.00

Business

Response:

After

the customer put down his deposit to purchase the vehicle and signed all the documents, we were waiting for him to get us a copy of his car insurance. We were in contact with the customer several times and he asked for more time

to get his insurance. After 2 weeks went by and we never heard from him

and he didn't return our calls, we put the car back on the lot. We never counted

the sale because he never came back with his insurance info. We

will be happy to refund his deposit. He should contact [redacted] at [redacted] at ###-###-#### or [redacted] for his refund.

Review: I purchased a used 2008 [redacted] on January 11, 2014 and at the time of Purchase I negotiated as part of the final price a set of all-[redacted] floor mats. I requested [redacted] but the Salesman indicated that he could not purchase those and suggested that he could call Ted Britt's GM/Chevrolet Dealer and purchase equivalent mats to be delivered to my house. I’ve called twice and during a call to me on another matter requested the delivery of the mats. Each time I’m told they will look into it. So, it is now March 9’th and I am still without all-[redacted] mats with most of the nasty winter [redacted] behind.

A second matter which is yet to be resolved is a signed copy of the warranty I purchased from them for paint and interior. I purchased a four year paint and interior protection warranty at the time of sale. Just before walking out the door I happened to notice that the warranty receipt was not present and I returned to finance to obtain it. They provided it to me when I requested it however when I returned home I noted that it was not signed. I called and requested that they send me a signed commitment. The warranty cost is itemized on my receipt for the vehicle, although not explicitly. I have yet to receive that either.Desired Settlement: I would like Ted Britt to stick to the deal and deliver the high quality mats that I requested at the time of our business agreement. Further, I would like to get a resolution on the warranty documentation, such as a signed copy. Fairly simple, I’m just too busy to keep calling over and over to no avail.

Business

Response:

We discussed [redacted] with the customer and, due to cost, that was not an option. The salesperson didn't have any messages from the customer so we are unsure who he was leaving messages for, but the mats are being ordered today and will be delivered directly to the customer's home in 1-2 weeks. If the customer would like to mail us the [redacted] receipt, we will be happy to sign it and mail it back to him. He should send it to attn: [redacted]

Review: Reviewing other complaints filed against this dealership, I can see this will be a little repetitive.

I have been searching for a particular car since I saw their add over a week ago. When contacted I asked about a deposit and made it clear I couldn't come down until after work that day. They said they would hold the car but do not take deposits. As I was leaving to drive to their location, I was contacted saying the car had been sold. Bad luck, cars sold. Annoyed but no hard feelings.

little over a week later and I find it still listed on their site. So assuming they either forgot to take it down or were keeping the car advertised to have people come in expecting the car(BAIT AND SWITCH), I called the dealer to find out the other buyer had fallen through.

I frantically start getting everything in order to jump on the car this time. Finally getting a Reply from [redacted] Britt, and having them sending me a cost write up on the car. And from their advertised "VIP" price of $35,321, the price had jumped up to $39,450.57. Needless to say I was shocked and started my review of the offer. On it I find a Freight/PDI charge of $895, and this is on a USED car where there is no delivery or PDI. ITS USED! and then an outrageous Processing fee of $689.50. I know fees are not capped, but MOST dealerships have the fees at about 200-400 dollars, of which I would be FINE with. Then in discussing this high fee, they bring up its to cover things like running of the credit, to which I replied that I was pre-approved and financing through my Credit union. Them using this "fee" to advertise a lower "vip" price is misleading and untruthful.

This isnt a first for them as you can see in other complaints. They are a misleading dealership using tricks and hidden fees to trick people. Plain and simple. Avoid this place like the PLAGUE.Desired Settlement: Match your advertised price without hidden and misleading fees that are far higher than reasonable.

Business

Response:

No transaction took place therefore

there is no remedy required.

Review: I purchased a [redacted] from Britt [redacted] in August 2013. I later purchased the extended warranty, 7 years and 100,000 miles, and prepaid service, 7 years at 7,500 mile increments. I brought the car into Britt on March 10, 2014 for early service, only 3476, miles because I was concerned about low fuel mileage and I noticed that the rear window wiper blade appeared to be detached from the wiper arm at the tip of the blade. I was concerned about scratching the glass. [redacted] Britt was the service writer and I told him that it was specifically the rear wiper I was concerned about. [redacted] was the service advisor. Later that day I was contacted and told the car was ready. The service report stated that the wipers were OK. They also could not find anything that would contribute to the low fuel economy.

Later in March there was a spell of bad weather and my wife used the rear wiper to improve visibility. When I noticed that the rear window was scratched, I had her quit using the wiper and I did not use the wiper. The service technician probably never even looked at the rear wiper. I called [redacted] Britt to set up another service visit. Britt had the car for several days. To his credit he worked very hard to get the window replaced under warranty. However [redacted] refused to cover the window saying that when a non covered component damages a covered component, then the warranty doesn't apply. Evidently the wiper arm is a non covered component. So much for [redacted]'s bumper to bumper warranty. When I went back to pick the car up [redacted] called in the service manager, [redacted]. He agreed that the service technician probably never looked at the rear wiper. however he stated that the rear wiper should not have been used and that he would do nothing about the damage. He then turned and walked away.

I have copies of all the services reports that I can scan and submit. I am also submitting this complaint to [redacted] Corporate as well.Desired Settlement: Replacement of damaged rear window

Business

Response:

This

customer had a damged rear wiper blade that caused the scratch on the rear

window. The customer

is contending that we inspected the wiper blades on the prior visit

and did not inspect the rear wiper. We found nothing wrong with the

wipers at that time (3/10/14). He states in his letter, that I told him

"the service technician probably never looked at the rear

wiper". I did not say we never looked at the rear

wiper. I told him "the invoice states we inspected the wiper blades,

it does not say front and/or rear". However, the damage that was

done to the rear glass could have been done at any time, and no way to tell how

long it has been there. In good faith, we contacted [redacted] Motor Company (4/07/14) with Digital Imaging to see if we could get the concern covered by [redacted] Warranty. It was denied due to the fact that the glass was damaged by a damaged wiper blade. We did what we could with [redacted] to see if we could get his rear window replaced under warranty. It was denied. There is nothing more we can do as this situation does not fall under a warranty claim.

[redacted]Service DirectorTed

Britt [redacted] Sales, Inc.

Review: We were promised VIP Treatment, but was given a high interest rate. I kept getting emails and advertisements stating I would get a good low price on a truck $17,999 with low interest because I was a ford credit customer. but I did not get the rate or VIP treatment. I traded a 2009 low millage vehicle, which should have gotten a trade in value of more than $5700. they gave me $4650, with no problems, no accidents, new tires, and very clean. NO ACCIDENTS with it.Desired Settlement: Replace vehicle with reasonable total payment plan, which was advertised.

Business

Response:

This situation has been discussed with the customer and settled. Customer

was given the option at time of sale between Ford std rate and ALL applicable

rebates or the special APR program and less rebates and they chose the route of

less rebate and lower APR. Customers own

credit score (which we have no control over) dictates rates as well. Ford didn’t want to finance customer because

of their credit score so our General Sales Manager had to work pretty hard to

even get the financing pushed through. We

also went off of good faith on the trade because it was not here at the time the

deal was done and then vehicle unexpectedly had no A/C and no radio. At this time, customer has already come in to

get their tags and a second key.

Review: No maintenance was performed on the vehicle while they had it and when I went in to get it performed, 5 days after purchase, I was charged.

Vehicle had scratches on dash and console.

Vehicle was rushed delivered to me and was delivered late at night, 9 pm.

Vehicle had not been properly cleaned.

Not sure if "Resist All" was properly applied.

Had the vehicle for less than 2 weeks and had to drop it off at the shop 3 times already.

Last time I dropped off the vehicle, the rental car was not properly setup and I would have been extremely late to work.Desired Settlement: I would like to see MULTIPLE things changed.

Cars need to be fully inspected by a Service Center Manager.

Vehicles need to stop being delivered after it gets dark.

Maintenance needs to be preformed on the vehicle before it is handed over to the new owner.

Someone needs to be in-charge of rentals, to handle all circumstances.

Reimbursed for maintenance job.

What will Ted Britt do for me, now that I wasted my time, 3 times already.

Business

Response:

[redacted] was called and his credit card refunded as both parties agreed. Issue is resolved.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response, due to how the response was handled. All I got was a phone call stating that I am being reimbursed for the maintenance and nothing else was said. I didn't know this refund was due to my complaint. No one has asked why I filed this complaint or why I gave them a 0 on my Ford survey. I even called and stated I was giving them a 0 and wanted someone to talk to, but that never happened. I now have to drive out of my way, to go to a different Ford dealer. I cannot trust this Ford Dealership with any of my truck needs. If all I wanted was someone to call me, say "HEY here is your refund." then hang up the phone, I could of post a online ad for that.

Regards,

Review: I Saw a 2010 [redacted] listed on [redacted] by ted britt ford in the ammount of $17,723 dollars on tuesday jan 14th 2014. I called and a salesman named [redacted] anwsered the phone. I asked [redacted] if this was the price I woulgd get the car for and he stated yes. I then told him I would be driving from md to the dealership location in [redacted] va first thing in the morning to purchase the car for the advertised price. Jan 15 my girlfriend and myself both drove to the dealership in Va. and met with [redacted] stated their was an additional processing fee for consumer services in the ammount of $689.00 I stated to [redacted] that that I was not willing to pay that much for paper filing at which point he stated that they had just raised the fee. I said I am not going to pay that much for filing paperwork. I then said if he knocked $200.00 off of that fee then it would be a deal. [redacted] said he could not reduce that fee but would speak with the manager and he did so. After [redacted] spoke with the manager he came back and said that his manager would reduce the list price by $200.00. This would have brought the list price down to $17,523.00 not including the Md state title tax. I was sick at the time and when I finally went to the finance office and met with a woman by the name of [redacted] went over the privicy notice and also asked if I wanted an additional warrenty , etc... The only thing she did not go over was the actual contract that she slid in front with other papers to sign. The next day thursday 1/16/2014 I woke feeling better,l I went over all of the paperwork and saw that I had signed a contract and they had changed the listing total purchase price to $18,318.00 a $795.00 increase from the agreed price. I called [redacted] right away and told him the siduation. [redacted] said come in come in and we will fix it.So friday I went ito the dealership to have the contract corrected & [redacted] was not their. I then spoke with mr. britt. He stated [redacted] has no phone and I cannot help you.Desired Settlement: I want a refund in the ammount of $795.00 plus the differance I paid in md state title tax.

Business

Response:

Customer made an appt with our [redacted] location but then mistakenly went to our [redacted] location. Customer spoke with our General Sales Manager at [redacted] and we offered to let the customer return the vehicle. Customer declined; therefore, there is no additional compensation due the customer at this time.

Review: I had taken a truck in for a basic tune-up and a diagnostics on brakes. I received a call stating it would cost $6,100.00 to fix the truck, but I could trade it in for a $1,500.00 manufactures rebate. I was faxed a hand written estimate of issues [redacted] said their computer said was reporting error codes ([redacted] & [redacted]). I requested that they do the tune-up as originally requested so I can get the truck home. I was told it would be a waste of my money to do the tune-up. I asked to have it done anyway. I have never taken my vehicle to a service department and received a hand written estimate with error codes, my experiences have always been printed error codes. I researched the codes online and none of them showed an emission code as described in the written estimate of $2,795.00 in additional costs. After paying $232.47 for the tune-up and doing my research and replacing 2 coils and brake sensor that was missing $232.29. Which I had purchased from Ted Britt Parts Department, Coils $75.75 x2 & sensor $67.64. Which were quoted $98.00 x2 coils, sensor $113.00. I feel I was given false information in order to purchase additional work that was not needed, nor was it properly printed as a diagnostics test or an accurate quote. I paid $232.47 for service, purchased $232.29 in additional parts, replaced them myself and no error codes. Saving me $5,635.24; Labor $1,486.00 & Parts $4614.00 Unnecessary Quoted Costs.Desired Settlement: I was charged $166.50 for a diagnostics test which I have no printed record of any such test being performed, other than a hand written page with misc. codes and price list of additional services and the charge on the receipt.

Business

Response:

Considering all the issues found through the diagnostic test which he was not charged for, the customer was advised NOT to fix the truck as the cost of the repairs was way more than the truck was worth. Customer requested that we go ahead and do the spark plugs only, which we did. Looking

at the customer's invoice you will see line one states "Performed

Electronic Eng Diag per codes [redacted],[redacted],[redacted],[redacted],[redacted]". There is

also no charge for labor on that line. The $166.50 labor was charged

on line 05, for the replacement of spark plugs. That charge was

$92.5/labor hour for 1.8 hours to install. That is less than the published

time in [redacted] Labor Guide (2000-2007 F-150 V8, 2.8 hours, ) 2008 Guide. No money is due back to the customer as he did exactly what he requested and charged him only for those parts and labor to install the parts. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:If I had approved the repairs originally quoted, I would've paid for equipment that didn't need to be fixed. Instead I had to request they only change the spark plugs, which they told me was a waste of time and wouldn't make a difference. How many other people have been quoted for unnecessary repairs, and have paid for them.

Regards,

Business

Response:

At customer's request, we replaced the spark plugs. Customer chose not to do the other repairs recommended at Ted Britt. Customer paid for the spark plugs and labor, nothing else. There is no money due back or money overpaid.

Review: I traded in a car and purchased another car from Ted Britt. I purchased a maintenance plan. The next day, I attempted to cancel that plan. The contract I signed stipulated that I was allowed to do this. I called the dealership approximately 8 times over the next 4 days. I left verbal messages with individuals, multiple voicemails, and finally an email. Over the course of the four days, I was mislead several times on the process by which I had to cancel the plan. On the 4th day someone finally called me back and I was told to come in. Upon coming down to the dealership, I was told no one was able to reprint my paperwork, and that they would prefer to mail it to me. Because I traded in my car, the payoff to my financial institution for that car is being held up by this drawn out process. I feel as though Ted Britt is making it almost impossible for me to exercise my right to return a maintenance plan because it is in their financial interest to do so. I feel as though their refusal to remit a basic service within 4 days time (a completely reasonable timeframe) that is contractually allowed is costing me more money. They are deliberately stalling and giving me the runaround because allowing me to return their dealership maintenance plan will cost them money.Desired Settlement: I would like a public apology, which is unrealistic. I would settle for a refund of a small amount for what I paid for my car. I would not like a complimentary service as I would never return to this dealership ever again under any circumstance.

Business

Response:

Customer [redacted] on finance manager's vm who was out of town for 2 days. As soon as the finance manager came back, she called customer and told her no problem to come in and we would cancel the maintenance and cover her payoff difference. When the customer came in it was on the Labor Day weekend and we had about 10 people waiting for financing. We asked customer if she wanted to wait or if she would prefer to have the paperwork mailed to her. She chose not to wait and to have it mailed to her. We have already cancelled the maintenance last week, and have covered her payoff difference. Everything has been taken care of on our end and the customer is not owed anything else at this point nor is she out any additional money. We will send her a $25 gift certificate for her to use for future service if she chooses to do so, which we hope she does. Thank you.

Review: On 6-7-14 I purchased a 2010 [redacted]. On 6-14-14 I took all the necessary documents (proof of insurance & proof of inspection) that were reqjuired so that the dealer can put in for my tags. On 6-19-14 I started to receive emails stating that they needed the documents. On 6-21-14 I drove out to the dealer to clear this matter up because I had personnally broutht the documents to the the previous week. While I was at the dealer on the 21st I left my car to be services. The were to fix my front and back bumper, address the issue with my breaks because they were squeeking and to fix my tire pressure sensor light. On 6-25-14 when I called to check on the staus of my car no one at the dealership could tell me where my car was. I went back out to the dearlership only to discover that the only work that was performed on my car was that the front and back bumper had been fixed. The issue with the breaks had not been addressed nor the issue with my tire pressure sensor light but and additional 49 miles had been put on my car and all of my gas had been used. No one at the dealership could explain why so many mile had been put on my car or where it was serviced at for the bumper. There was evidence that someone was using my vehicle for their own perosnal useand when I brought this to the attention of the manager he tried to give my every excuse as to why he did not believe that my car was being used. There were cigarett lighters in my car and the manager tried to explain it away by saying that maybe one on the workers could haved dropped it whiile working on car. And my response to that was to instead of putting their lighter back in their pocket they thought it was a better idear to lift up the arm rest and put it in the compartment. I could not get a clear answer as to where my car had been serviced. Every destination that they gave me which was 3 did not equal up to 49 miles. And when I asked to see the paperwork for the bumber I was told that they had to contract out to have the bumber replaced. Again, I stated that even if you had to contract out you had to receive some type of paperwork from the company that you could not just take my car some place and leave it on a lot to be fixed. tTo this day I still have not received the requested informaiton. What they did try to offer me was a full tank of gas. My next issue is my tages. The tags that I received when I purchased the car was due to expire on 7-7-14. I started calling the dealer regarding tags for my car on6-30-14. No one addressed the issue and my tags expired. With much deliberation back and forth with the dealer they finally had someone to bring --me a second set of temp tags. Those tags were due to expire on 8-4-14. I started calling the dealer on 7-28-14 to see what they were going to do about tags for my car. The tags have expired and I have to park my car on city streets. I am subject to being ticketed and towed and now the dealer claims that there is nothing that they can do that their hands are tied. I was charged a $700 processing fee by the dealer when my car was purchased. I spoked to the dealership today and explaind to them the servarity of the situatuion and all they keep saying is that they are aware of the situation. They did suggest that I could leave my job and drive out to them to pick up a set of dealer tags. I informed them that I was not and will not take the chance of driving my car with dead tags to be possibly pulled over and ticketed by the police. And their response was that they could not leave the dealership and that they did not know what I was going to do I was not willing to take the risk. This dealer charged me a $700 processing fee and now they want me to run around and do their job and put myself at risk. I have phone records where I have called this dearlship on numerous occasions and I would get voice mails and no return calls. I have emails that I have sent to several people regarding my issues with this company where they have told my that they still have time to address the issue and still nothing has been done. So as of today 8-5-14 my car is parked on public property with no legal tags.Desired Settlement: I think this business had a responsibility to see to it that all my paper work was submitted in a timely manner. To insure that I would be able to have full use of a vehicle that they have been paid for. To address my issues and concerns regarding the milage on my car. I think that I should receive a partcial refund of my processing fee since they have breached our contract numerous occasions. This dealership should be liable for any and all cost that I incure due to them not providing me with tags for my vehicle.

Business

Response:

All has been taken care of. We delivered tags directly to the customer. Also, customer brought the vehicle into service

on August 9th. We replaced

the TPMS sensor and reset the system and tire pressure. We cleaned the brakes, although they are new. In addition, we placed anti-squeal compound

to them. Test drove the vehicle again

and did not hear a noise. Re-inspected

and they are in good shape. Resistall

reapplied to the exterior of the vehicle.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

It only addressed one part of the complaint. which was the latter part of my complaint. This response did not address the first part of my complaint regarding the fact the when the car was initally brought to the dealership for repairs that 49 miles was put on my vehicle and for over a day no one could find my car or give me any explanation as to where my was or where it had been sent for service nor was I given any paperwork. I have requested on several occasions a copy of the paperwork for the work that was performed. When I spoke with the dealership as to where my car had been repaired I was never given a definite answer, I was told that it could have gone down the street to a company that they contract with to perform work and to my understanding that company is (5) miles away; then I was told that it could have gone to [redacted], VA which was (10) miles away. Either way none of these places equat to 49miles being put on my car. Again I am asking for paperwork for my car for my records paperwork that would justify the 49 mile that was put on my car from. Yes I took my car back to the dealer on the 9th of August and I received a loaner car. I only put 88 miles on that car and I had it from Saturday unitl Wednesday and that mileage included leaving the dealership in [redacted], VA on the 9th of August and traveling home to DC and Back to [redacted], VA to pick my car up. So how is it that a car that is supposed to be parked the dealer being serviced accrues 49 miles. NO one at the dealership wants to address this issue or produce any paperwork.Regards,[redacted]

Review: I purchased a new vehicle from Ted Britt in the summer of 2012. I recently brought it in for service because the paint was peeling off the front bumper. I was told by the service representative that [redacted] and Ted Britt would not cover it under warrenty because he stated that the bumper had been previously repaired, but they would get me a quote for the repair if I wanted to pay out of pocket. I told him the vehicle had never been in an accident, nor had I had any sort of paint or repair work done to the front bumper. He told me that he couldn't do anything for me, when I asked to speak to a supervisor he informed me to call [redacted] Corporate offices, which I did. They too were unable to provide me with satisfication and said I needed to contact dealer to see if they would appeal Ford's warrenty decisioin on my behalf. I called the sales manager at Ted Britt Ford, [redacted], and told her of the situation and she said she would look into it. I told her that I felt the vehicle had been damaged by them prior to selling it to me. She called me back and confirmed that the vehicle had been damaged and repaired prior to the sale, but that Ted Britt would complete the "expensive" repair at their cost. I informed her that I was never made aware of the fact that the vehicle was damaged prior to the sale, as I would not have purchased it. I told her that I felt the sale to be fraudulant and that the condition of the vehicle was misrepresented as I thought I was purchasing a new and defect free vehicle.Desired Settlement: Front bumper repaired according to manufacturer specifications, or replaced with OEM parts, with written lifetime warrenty on paint defects.

Cash reimbursement, to be determined, based on depreciated value of used damaged vehicle price at the time of purchase.

A written apology from Ted Britt [redacted] acknowledging fraud was committed in the sale of this vehicle.

Coverage for any other damage that my have occurred to this vehicle prior to the sale to me.

Business

Response:

Front bumper was repaired according to manufacturer specifications by dealer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: True it was repaired, however the initial repair did not meet the manufacturer standard and peeled. Therefore, they sold me a damaged vehicle and to date they have not provided any warranty on the repair. Which if done the way the first repair was completed it will be peeling in a couple of years.

Regards,

Business

Response:

The vehicle is repaired properly as previously responded. There is nothing more for us to do.

Review: Ted Britt Ford provided me with a manager signed "Ted Britt Delivery Worksheet" where they calculated the "out-the-door" price as $16,407.43 and I agreed to that bottom-line price. On Friday, 8/15/2014, I visited the dealership with my family, excited to take delivery, when I was informed that that was NOT the price for the vehicle. The delivery worksheet has the same VIN identifier as the car I wanted to purchase ([redacted], Stock #[redacted]). They apparently do not honor their agreements and we left the dealership extremely disappointed.Desired Settlement: Not sure what they can do 'make this right'. It was such an unpleasant experience for my family as we were led to believe that everything was in order only to get our hopes dashed. Hope this doesn't happen to others.

Consumer

Response:

I want them to honor the original agreed upon price that was reflected on the original delivery worksheet calculation and signed by their manager. Regards, [redacted]

Business

Response:

This has been taken care of. Gardner B[redacted] worked with the customer who has since come back in and purchased a car. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have purchased a 2014 [redacted] from Ted Britt that is similarly equipped at the price agreed upon originally.

Regards,

Review: My wife and I purchased a new 2014 [redacted], including $4997 in maintenance and cleaning agreements, from Ted Britt Ford. On 3 separate occasions I scheduled appointments with Britt for services covered under the contracts. On all 3 occasions Ted Britt Ford refused to honor the contracts.

I have contacted Ted Britt Ford multiple times, and each time Ted Britt Ford refuses to honor the agreements or refund our money.

Don't buy from Ted Britt Ford!Desired Settlement: Refund of our $4997.00

Business

Response:

We have been working with [redacted] and have asked him on numerous occasions to give us his mileage so we can cancel his products as requested. He has never come here for service and never replied to this request. See attached documentation. thx

Review: I am a first time vehicle buyer. I feel like my fiance and I were taken advantage of. We went to Ted Britt Ford to LOOK at trucks, we informed the salesman that we were looking for something in the range of $250-350 tops per month. I informed the salesman that I did not have a LICENSE or INSURANCE. . The salesman proceeded to show us only one truck, which had a sticker price of $28,550. Salesman immediately started pushing the truck on us. Had me fill out credit application to see what I could qualify for. He said I qualified for a $13,000 loan. Then proceeded to explain how good it would be for my fiance to co-sign on the loan because since she has no credit, it would be great to help her build it by signing. He pressured her by questioning her commitment to me and talked her into filling out a credit application for co-applicant. After she completed and signed the application, he scratched out her monthly salary and increased her salary by $800. Then proceeded multiple times to get us approved and finally did. As of this point no monthly payments had been discussed because we were under the assumption they would be no more than $350 per month, which was made clear in advance thats all we could afford. I then finally asked near the end of the sell "how much per month?", the salesman then said $630 at 19.9% (not knowing that this was an outrageous interest rate). We then told him we could not afford that by any means, he then proceeded to ask and write down our monthly finances and was telling us that we can afford it and how perfect it would be to build our credit. He told us to just think of this interest rate/monthly payments as a 1yr loan and that we could refinance after 1yr to get our monthly payments down. Being naive, we signed the contract to buy the truck. We walked out of there with the truck and was also talked into getting a bed liner for an additional $10 a month and [redacted] insurance for additional $ as well. Within 24 hours we contacted the dealership and said we needed to return the truck we could not afford it and felt we were pressured into buying it. The dealership responded that they would give us $17,000 for the truck we had just paid $27,400 for. When meeting with [redacted], sales manager on 10/18/13, she informed us that she is able to take the truck back and re-sell it, but she wont do that for us. We tried to contact the owner to explain our situation and was told he would get back to us within 45 minutes and we never heard back from him.Desired Settlement: We want the dealership to take the vehicle back and void the contract.

Business

Response:

We have taken the vehicle back and voided the contract as requested.

Review: We spent 7 hours with our 2 year old going through the buying process, only to leave the dealership in a stinky, dirty, rental car because our brand new car we had just purchased went haywire during the Sync process and no one at the dealership could figure it out/fix it. Two and half weeks later (another rental car) and a new computer chip to fix the problem and the same exact thing happens. It is decided that the vehicle is a "lemon" and so a search begins to locate the same car through another dealership since Ted Britt did not have a similar one for us to swap it with. Up until this point any normal person would be frustrated, but we continued on hoping to find our car. One was found in NJ, which they DROVE back (instead of putting on a trailer), and then to sum up, it took over a month for everything to get resolved with our paperwork because they had to switch out the VIN numbers on our loan so that the current account would stay active but the vehicle information would reflect the new car. Or, so we thought. Issues continued to arise when we received a late payment from our bank after we were told by Ted Britt that our first payment would not hit until the following month. We subsequently paid for that month (August of 2012) and immediately set up payments to be deducted from our account through the bank autodraft system. We received a personal property tax with TWO [redacted]s listed as Ted Britt never removed the first one from our records in November of that same year. We were told after all of this mess that if we ever had any future issue to call [redacted] Britt directly (he actually told us this- we had his direct number and email). Fast forward a year and after going through our finances we realize that our auto-pay account set up through [redacted] for our [redacted] has not been pulling out our monthly payments. The last payment received was October of 2012. We called [redacted] immediately; they said we did not have an open account with them. We called [redacted] Britt next, emailed him, and left a voice message, but NEVER heard anything back. Two trips to the DMV and numerous phone calls later [redacted] finally locates our title which has been sitting in an "incomplete" file folder for over a year and a half after I insist that I receive a copy of our title so that I could use it as proof that [redacted] is our lienholder. Now, when [redacted] called Ted Britt, they finally realized the gravity of the situation that they had previously ignored after our multiple attempts to bring to their attention. Somehow they claim that instead of switching the VIN's like they were supposed to and keeping our account the same, their accounting department sent a check to [redacted] for the full amount of the loan and therefore [redacted] closed our account. NOW, they expect us to pay for the past 17 months that we thought payments were already being applied. We're talking over $9,000 that is owed on an account that is not even open to date, because the execution of our transaction was seriously flawed from the start.

Our concerns were ignored for months after the payment issues came to our attention but we could not get anyone to address the problem for us. This entire disaster is now falling into our lap, and Ted Britt has done absolutely nothing to rectify the situation.Desired Settlement: I believe that because Ted Britt is at fault for this entire issue that they should help us bring our account back to active status once we are able to get that separate issue solved with [redacted]. We understand our responsibility to continue paying for the vehicle that we purchased, however, we never signed up or had any idea that we would be faced with paying over $9,000 all at once. This would have never occurred had Ted Britt switched the VIN numbers on our account, instead of closing our account, and then no one notifying us (from either the dealership or the bank!) to let us know that something went wrong. The Bank is equally at fault here and they are being dealt with through the Consumer Financial Protection Bureau, but Ted Britt played their own part in this mess and they should be held accountable. This is just awful business and the fact that nothing has been done, not even an acknowledgement of their absolute and ridiculously serious accounting error from the owner/operator of Ted Britt, just adds insult to injury. I desire that they help us pay at least half, $4,500 of the incredulous bill that is leftover from 17 months of our payments not being applied... since there was no open account due to their extreme oversight.

Business

Response:

Soon after purchase they had some issues with their vehicle. They brought

it in and it was determined that Ford was going to do a buy back of the

vehicle. We then searched out the closest match to their current

vehicle. It was a distance away but

had addtional equipment. We drove the vehicle back as we do not flatbed dealer exchange vehicles. Once we received the vehicle, we did not charge the customer

for the extra options because of their troubles. A RAV is not the

quickest process and then when there is a lien involved it can further

complicate things. The easiest remedy was to do what is called a

substitution of collatoral which means the original loans remains in affect and

only the VIN number is updated to the new unit. Unfortunatley

the initial loan was paid off in error; therefore the customer was

not receiving monthly statements nor did they have an account to make payments to.

Once the error was identified and the customer contacted, they asked to deal with [redacted] directly. Our GSM from [redacted]

continued to speak with [redacted] to facilitate the correction and offer help. [redacted] has since reinstated the initial loan and

made contact with the [redacted]'s who agreed that they owe the payments and

acknowledge what was done in error.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Our loan has not been reinstated with [redacted] as Ted Britt claims. [redacted] is awaiting payment in full before the account will be placed back into active status. The principal here is that we are not at fault for the major error that occurred but are being penalized for Ted Britt's mistakes with a past-due balance of nearly $10,000 on our auto loan. Had the paperwork for the exchange of VIN's been handled properly by Ted Britt, there would be no issue in the first place. We would have been making payments every month instead of owing a rather large sum of money all at once. Not to mention that they were completely unaware of this issue and ignored out repeated attempts to bring it to their attention. It is this principle that we stand on and therefore continue to request that Ted Britt pay half of the current amount owed, $4,500. Ted Britt had a responsibility to us as the customer to facilitate our loan and the exchange of collateral after they sold us a "lemon." They did not follow through with this process and have done nothing but create a stressful and unfortunate financial situation for our family.

Regards,

Review: On 2/23/13 I purchased a 1996 Chevrolet Corvette from Ted Britt Chevrolet with 31,000 miles. In informed the dealership that I lived in [redacted] and that the car would pass [redacted] Inspection. The manager ([redacted]) informed me that the car was in excellent condition, but that if it failed, he would couver all labor cost and I would be responsible for the costof the parts. Within 24 hours after purchase, I discovered the car was sold in an unsafe condition. All 4 tires did not pass insepction due to dry rotting, the headlight was out, the front tire rod end was bad, the car needed an alignment and the engine had a major oil leak. After informing [redacted] of the vehicle's condition, he said he would not be responsible for the tires, but that he would pay for the parts for the headlight, tire rods ends and headlight, but that he would not cover teh unsafe tires, nor the major oil leak. to date, I have paid a total of 1,600.00 in repairs for a vehicle that was said to be in excellent condition. In addition to the fact that this vehicle passed a [redacted] Inspection with these pre existing conditions.Desired Settlement: I would like to have Ted Britt Chevrolet reimburse me for the cost of the tires along with the cost of the repair to the engine oil leak. I have receipts for all of my out of pocket expenses.

Business

Response:

[redacted] and [redacted] from Ted Britt Chevrolet met with [redacted] on March 8th. Everything has been worked out to mutual satisfaction. We paid for the parts on the leaks, the tie rods and the headlamp and shared the cost of the repairs and labor. The car has passed MD inspection and it is ready to be picked up.[redacted] and [redacted] from Ted Britt Chevrolet met with [redacted] on March 8th. Everything has been worked out to mutual satisfaction. We paid for the parts on the leaks, the tie rods and the headlamp and shared the cost of the repairs and labor. The car has passed MD inspection and it is ready to be picked up.

Review: Although my 3/24/2014 sales experience with Ted Britt [redacted] involved bait and switch (the car that I had made an appt. to see was not available that day) and high pressure tactics (good cop bad cop on trade/rush to finance with no written cost itemization), the gist of my complaint is that the advertised price of the car on the internet was not honored and that amounts were added back into the final price at the very end of the process for rebates and incentives that I was ineligible for. At no time did the dealer mention that a $500 military rebate and $1000 incentive for certain lessors of vehicles would be added to the sales price for my vehicle. When I asked about the discrepancy between the sales price and the internet price, I was told that "it didn't make a difference" since presumably I had agreed to an "out the door" price. Of course, I didn't know the taxes, titling fees, etc., and would never have agreed to anything other than the advertised price.

It took a week to find out how my sales price was derived. Neither my salesman nor the Finance Department knew exactly how my sales price was derived. I honestly thought that my sales price was an error. It was not until almost a week later that I found out in a meeting with the General Sales Manager how my sales price was derived with the adding back of certain rebates and incentives that I did not receive. After the fact, I went back to the internet site and there is no way that a reasonable person could anticipate that these items would be added back to actually increase one's cost.Desired Settlement: I would like the dealership to refund the difference between the advertised price and what I was charged. I would like the dealership to utilize transparent internet advertising and not deceptive advertising and practices. I don't begrudge a dealership its right to a fair profit, but this can be done in a straightforward way without price surprises

Business

Response:

We

explained to the customer while at the dealership and several times afterwards

how the VIP pricing works. Customer agreed at the time that he does not

qualify for all the rebates… so it wasn’t that he didn’t receive the

rebates, it was that he didn’t qualify for the rebates. Customer signed

off on a completed worksheet, he has been in twice since going over his numbers

plus we have called him since to go over them again. There is

nothing owed back to the customer as he didn’t qualify for the College/Military

rebates or the Competitive Lease rebates.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Searched cars.com for a 2008 Saturn Vue, the dealer in question had the vehicle advertised on line for $9974, the add also stated if I bring the add in I would get an addition $100 off my best deal a long with 2 free oil changes. I drove 28 miles to purchase the vehicle and liked it and proceeded to do the paperwork. After an hour I was given the bill of sale paperwork with the "number" they had added $1895 in what they called as reconditioning fees that he said were part of the add along with a doc/processing fee of $589.50. Which I understand is required. I believe this is a tactic to bring customers in using a low price then attempting to take on substantial charges. I have bought many cars and have never experienced this type of false advertising.Desired Settlement: The dealer should honor the advertised price without the added fees for reconditioning. Price advertised should be the max price the customer should pay.

Business

Response:

Unfortunately with the used car market so volatile we have to begin

marketing used vehicles as soon as they are booked as assets. With that being

said, we have to place the car on the net before we have all the reconditioning

totals available. We try to price as correctly and quickly as possible which is

why we have disclaimers that say, "plus tax, tags, title, dealer

processing fee of $589.50, and reconditioning fees." We are sad that he

was unhappy with his experience. Our customers and prospective customers are of

utmost importance to us and we do our best to make and keep them happy. I hope

he will give us another opportunity to show him in the future.