Tedesco, LLC

Complaint: [redacted]
I am rejecting this response because:- The only reason I have no proof of the damage to the second side table is because your representative instructed me to dispose of it,- I have email confirmation from your representative confirming this.- I don't understand why I am being penalized for following the instructions of your company's representatives. 
Sincerely,
[redacted]

Dear Mr [redacted]I tried talking to you and left 2 messages but no return call.I'm sorry your moving experience with us did not meet your expectations.It appears you have filed a claim and rightfully so our Claims department will be contacting you on next steps.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told that an internal investigation will be done to determine if process changes are required to clear up misunderstandings between drivers & salesmen to prevent delays for future customers.
Sincerely,
[redacted]

Mr [redacted] originally never filed a claim for a 2nd night stand and then it became a he said she said so I really dont know what the truth is as the repair service has denied a conversation like he stated as a token of good will we reinstate the offer of paying him an additional $ 250.00 to close this matter

Dear Mr [redacted] As discussed with you previously.When our claims department reviewed the photos you sent and were able to see the damage you pointed out they were able to notice that your TV was now hanging on your Wall.It would then appear to them that someone either yourself or a third party...

unpacked the carton it was in and mounted the TV on the wall.The claimed damage certainly could of happened during the installation process or for that matter during the unpacking and removal process.In Fact the types of damages outlined in the photographs would be typical damage from an installation.You did send photos of the damaged carton but only after the fact the T V was unpacked and the carton removed to your Garage.We sincerely regret that we are unable to accept liability for your claim.Should you wish to pursue this we suggest you review your booklet called your rights and responsibilities and refer to the arbitration information.Or you can go to www.moving.org and review the arbitration information they have available for you on line.Sincerly' [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Prior to closing ,I was assured that all necessary repairs were completed. I was informed due to scheduling, that the inspector would be out after closing. Trusting Northwood, I agreed and continued with the closing. When the electrical inspector  came to apply the sticker he stated that there was additional work that was mandatory to receive the approval sticker. [redacted] said she would get the electrician to do these repairs and that the inspector would be sent back out to approve and apply sticker. I was never given the inspectors information, no receipt was provided for repairs. [redacted] always made the contact, when I asked for his information because I felt more than enough time had passed, I was told they would get back to me. The inspector did contact me once and I gave him the background of what the situation was and he stated that he was going to call [redacted] at Northwood and arrangements would be made. After that conversation I have had no messages or phone calls from either party. [redacted] assured me that it would be rectified. I feel like I'm being tossed around and no resolution is being offered.Regards,[redacted]

Mr [redacted] You were given the option of declared value coverage which would of cost you some $ 100.00 or free coverage which you elected to take please look at the bill of lading you signed for 30 cents per Lb per article which is why the claims people are offering you $ 60.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My second complaint had to do with Kathryn F[redacted], after my last complaint, signing me up for a "my Northwood Account" on line in order to help me with my real estate needs and the email contained a link to reset my pass word. Why is Kathryn F[redacted] signing me up for any such hing? The email also said that I was receiving this confirmation message because a form was submitted using email address bfrom the Northwood Realty Services website. I never signed up for any such thing nor did I request Kathryn F[redacted] to sign me up (her name was all over the email). Please remove my email from any such Northwood website and emailings.
Regards,
[redacted]

Mr [redacted] I do have empathy for you or anyone that feels wronged.Also I'am not the owner I'm the president just to clarify that point.When two or more people disagree that is O K as long as they all understand each other.You may research your claim issue at the AMSA American movers association and they will support our stand on this.This is no different then if we delivered your goods to a self storage facility and nothing was noted as damaged and you subsequently moved or had them moved and you wish to claim damage on us it would be denied.No one expect any customer to open all their cartons upon delivery what is expected is for a customer to sign a receipt for the number of cartons and any cartons that are visibly damaged that is what any carrier HHG or Freight would require.Dont you feel even remotely that the damage could of been caused by you and your father in law in mounting the T V ? Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com thank you for sharing this complaint with us,I reached out to the claimant and called her and I agree that she wasn't treated fairly so we are going to send her an additional $ 200.00 to compensate her for her delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]

Re: Complaint #[redacted]Dear [redacted]Northwood Realty Services and its agent, represented only the Buyer during this real estate transaction. The seller was represented by another Broker.It is Pennsylvania real estate law, that a seller provide a "Seller's Disclosure Statement" to a...

buyer for review. Such a disclosure was provided to [redacted]. I am enclosing a copy of the Questions on the Seller's Disclosure which pertain to the buyer's complaint. Under #7c, which asks if the seller is aware of any problems with the driveways, walkways, patios or retaining walls on the property, the seller checked "NO". Under #17G, which asks the seller if they know of any encroachments, boundary line disputes, rights of way, or easements, the seller checked "NO".In addition, the buyer did have a Home Inspection which noted that the retaining wall had some deterioration and advised to repair and replace ties as needed.In any real estate transaction, the buyer and their agent must rely on the seller for information about the property. Clearly, Northwood Realty Services has never owned this property and would have no knowledge of these circumstances.Unfortunately, due to the aiieged dishonesty on the part of the seller, we have advised the buyer to seek legal counsel.Respectfully Submitted,Mary Anne G[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:On or about June 5th, Northwood received an email from Mr. [redacted] concerning his recent property purchase in Munhall, PA.On, or about June 7th, I reached out to Mr. [redacted] at the contact numbers he provided.Mr. [redacted] and I spent approximately 10 minutes reviewing his concerns which included the seller’s failure to preform, and even a homeless person who was found to be living there hampering the process.Our conversation remained professional and Mr. [redacted] asked that I follow up on an item or two. I told him I would, and that I would contact him again within 24 hours.The next day I contacted Mr. [redacted] with the resolution he requested. He seemed satisfied and thanked Northwood for the quick response.At this time, I believe the matter has been resolved.Jim P[redacted]General Manager Northwood Realty Services 9840 Old Perry Hwy. Wexford, PA 15090Office: 412.548.1509 Cell: 412.855.5875

Dear [redacted]:On or about October 15th, Northwood received the Revdex.com notice of a complaint (ID [redacted]) filed by Mr. [redacted].On, or about October 19th, I left Mr. [redacted] message at the contact numbers he provided.This is the 2nd complaint from Mr. [redacted] regarding the same concern to...

which we believed to have been resolved.For some reason our marketing system reactivated his contact informationI left a message for Mr. [redacted] that I would again address his concern with the marketing agent and have his name removed from the mailing list.The agent has been contacted and his name will be removedAt this time, I believe the matter will be resolved.Jim P[redacted] General Manager Northwood Realty Services [redacted]
Office: ###-###-#### Cell: ###-###-####