TeeCoon

Complaint: ***
I am rejecting this response because:
Regards,
In their response to my Revdex.com complaint they stated that they would refund my money, but they have yet to do so and I still haven't received any of the items I ordered from them
This company is a scam, set up to take advantage of Disabled VeteransOnce I purchased the items a couple weeks later they emailed me a postal delivery receipt number which indicated that the delivery would take place on march 7, 2016. Yet no delivery occurred and no follow up by the company to find out where the missing items were. So not only have I not received the items that I purchased on February 10, but I haven't received a refund either. This company take advantage of disabled Veterans by not sending them the items that they ordered but keeping their money anyway
*** ***

Hi MJ, We have tested a refund of Order # *** today to make sure its possiblebefore we refund the other order since its been more than days now.Please let us know when its credited back to your account so we can refund theother order.Thank you. Sincerely, TeeCoon Support Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***, We are deeply sorry for what happened.We have cancelled the missing and undelivered items andrefunded the payment for them as well. Thank you for your patience and understanding. Best, Mara

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** **
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***, We are extremely sorry that it have come to this to resolve the issue.Before we will process the refund for the items you paid, please confirm the name of the item you received so we can check the issue further and locate the item you sendback. We look forward to your
reply. Best, TeeCoon Support Team

Hi ***We are sorry for the delay and inconvenience.The request for replacement to send you the correct items you ordered werealready submitted to our Fulfillment Company since April but due to their productionissues, it was delayed. Please allow 2-more weeks to get the correct itemsWe
really appreciate your patience and understanding. Sincerely, TeeCoon Support Team

We are deeply sorry for the delay and inconvenience this may have caused you.Delay was caused by the production service disruption and we are only coping up with the mess.We have processed the full refund for your order and we will still deliver your order at the same timewithin the next
weeks.Again, we apologize for the delay. Sincerely, TeeCoon Support

Hi Shaniel, We are sorry for the delay in resolving the issue.We only got an update today on the status of your package from UPS.A refund was already processed for the payment made on Mugs that was not delivered for some reasonThe shipping cost was part of the Discount code
applied the order was placed and cannot be part of therefund anymore. Thank you for understanding. Best, TeeCoon Support Team

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I have no received the refund as of yet, but will wait a few days to see if it shows up However, I do have to say that I have saved all of my emails from customer service and never once did they say that the pictures I sent them were unsatisfactory nor did they ask for another picture but if that makes them feel better to wait this long to properly respond to my many requests, then so be it Thank you for helping me in this situation
Regards,
*** ***

We are sorry that it had come to thisWe had to get confirmation from postal service and from
our supplier that the package was totally lost before we can issue a refund.
We got that confirmation and we already refunded the customer last May 3,
"line-height: 1em;">Thank you for mediating with us to resolve this issue

afree I get a refund I will change my complaintI never received leggins and contacted vi email never received leggings

Hi Erik, We are extremely sorry for the delay and inconvenience this may have caused you.We just got confirmation from the postal service that the last package was lost for unknown reasonhttp://webtrack.dhlglobalmail.com/?trackingnumber=[redacted]We have refunded your payment for...

the last leggings and we will be sending a new package to replace the lost.Thank you for allowing us to resolve this issue and serve you despite what happened. Sincerely, Mara

Hi [redacted] We are sorry for the inconvenience and delay in resolving your issue.Our Fulfillment Company is having issues with the production and were unable to easily replacethe items.We have refunded your payment for the 2 items you ordered in Full. It should be credited back to youraccount...

within 5-10 days.Again, we would like to say how sorry we were for what happened. Thank you for your patience and understanding. Sincerely,TeeCoon Support Team

This can be verified with the us postal service. Both packages had the exact same weight verifying that there could not possibly had been 3 like items in the same package as the same of the one like item in the other package. Each package only contained one item. All I want is my missing items or refunded for the missing items.

Hi [redacted],We apologize for the delay and inconvenience this may have caused you.The package we sent for your order may have been lost due to address issue.We have cancelled your order and refunded your payment for the leggings. Thank you for your understanding. Have a Great...

Day! Mara

Hi [redacted] We have now received the photo you sent for the item received and we have refunded the payment made for the 2 undelivered items.The 2 missing items will also be delivered as soon as it is ready from production.Thank you for your patience and understanding. Sincerely, TeeCoon Support Team

Good morning,I want a refund. So TeeCoon will have to sort something out at their end. I am sick and tired of their excuses and promises. I will accept nothing other than a refund.Many thanks, [redacted]