TeeCoon

This was refunded already.Please check with your bank or card company.We sent you an email confirmation when the refund was processed.Thanks, Customer Support

Hi [redacted], We have refunded your payment for the tote bag and we attached a photo of the refund made.Please accept our deepest apology for the delay in resolving the issue.The photo doesn't show the defect as mentioned and we have emailed youto send a better photo but we didn't get one.Again,...

sorry for what happened. Sincerely,TeeCoon Support Team

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],First of all I wanted to personally apologize for the delay on your order.I know how frustrating it can be to order something online just to have delays and not receive the item you were expecting.Essentially, our supplier for our leggings informed us recently that they had a major...

issue on their end and it put their delivery schedule behind by 1 to 2 months.With that said, it’s not fair to you to make you wait after you paid your hard earned money.We appreciate you choosing to shop with us and do not want to leave a sour taste in your mouth.We would be happy to refund your payment but upon checking your order, a Chargeback was already filed and we cannotprocess cancellation or refund because the account was already on hold and we have to wait for the outcome before we can do anything about it.However upon checking further on the delivery status of your Order, both items showed delivered last May 4, 2017 with the following tracking:  >https://tools.usps.com/go/TrackConfirmAction?tLabels=9274890185965500255172�...⇄ >https://tools.usps.com/go/TrackConfirmAction?tLabels=9274890185965500255172�...⇄ we sincerely apologize for the any problem this created for you and we hope we have not upset you too much.From everyone at TeeCoon, we are so sorry [redacted].Best wishes and take care, TeeCoon Support

We are deeply sorry for the delay and inconvenience this may have caused you.We love serving our customers but recently we have some issues with our supplierthat have missed out on a lot of the orders we submitted to them for production and shipment.Your order was one of them. We were able to secure...

a better supplier for future orders.We have refunded your order and we are sending the leggings to you all the same at no costto make up for the inconvenience.Again, please accept our apology and we hope for your understanding and kindness. Best, TeeCoon Support Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not issue a refund this complaint will not be resolved. Although they did indicate they were going to issue a refund I am not completely convinced. They also stated they were still sending the leggings complimentary but have sent me a separate email saying they have cancelled the order. Feel that they are just saying this to please the Revdex.com.
Regards,
[redacted]

The order was already delivered last March 23, 2017 [redacted]Please cancel the dispute you filed so we can just issue you a refund directly.Thank you and sorry for the delay and inconvenience this may have caused...

you. Best, TeeCoon Support Team

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],We would like to apologize again for the delay and inconvenience this may have caused you.Upon checking the transaction history of your order with us. It shows that 3 items should have been delivered as followedwith this tracking...

number:[redacted]An email was received and saying that only 2 items were in the package and we are missing 1 item to completethe Fulfillment of your order. We have been asking for you to send photo of the items received and the package labelso we can identify what is missing and to make the request for a new package. We have now refunded your payment for 1 leggings and we would appreciate if you can send the photos sowe can send you the missing leggings.Again, we are sorry Meighan for the delay. Sincerely,TeeCoon Support Team

Hi [redacted], We are sorry for the confusion and misunderstanding.We can issue a refund if that is what you want to resolve this issue.However, we have to take into account the time since order was made.We have some experience before with customers who claimed that refund was not received...

because its been more than 90 days. If youprefer a refund than another replacement, please confirm first with yourbank or card company that this is still possible so we can submit a refund. The 2 packages we have sent for your order were both lost for some reason.If you can send an email to [email protected] ATTN Mara with yourcomplete Shipping address including the complete name of Addresseethen we can move forward with resolving this issue. The address both times you sentus is only MJ Satterthwaite and maybe the reason for not getting the packages. Thank you for your patience and understanding. Best, TeeCoon Support Team

Hi,
 
We have successfully refunded this order.  The customer did place 3 different orders from our website.
2 of the 3 were fulfilled.  The 3rd one for the item in question was indeed part of a glitch in our system
that never fulfilled that specific order....

 We do apologize for that and we are re-sending the item to thecustomer and offering them a full refund on that particular order for the mask (which we have already
processed as I type this).  
 
Sometimes glitches happen and we take responsibility for this order being lost as a result of that.  
 
We do hope this is resolved and are open to further communication with the customer.  If you would
like to see a screenshot of the refund we can also provide.  But, considering this is our first Revdex.com issue
ever ... we have no clue if the file will be publicly shown and do not want to expose any personal
information of the customers by uploading a photo of their order.
 
Thank you.

Hi [redacted], We are sorry to hear that you have not been getting our replies to your messages.We have responded to all of them including the Facebook messages you left us.We are trying to resolve the issue and found that you have responded and chosenoption 2 which gives you 30% discount refund and...

continue with the order.We have received that reply and process your order after we updated  and fixed the confusing shipping address that came with the order: [redacted]
[redacted]
[redacted] A new tracking should be emailed to you soon.We are confused now as to what is the request since we already proceeded with Option 2.Please let us know so we can still cancel the shipment and process the full refund instead. Sincerely, TeeCoon Support Team

We have refunded your payment in full. Thank you.

I have sent multiple emails stating the same thing. I received one of my three leggings, not two of the three leggings. I have also sent the picture of the legging that I received. I did not hear back from the company after that. TeeCoon recently refunded me $20.19. This is not even the price of one pair of leggings. The leggings were $35 a pair. I

Hi [redacted], We are sorry to hear about your complaint. We checked our system and we were able to pull up the delivery informationmade last January 12, 2017.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]
 As explained before when contacted our support...

that there was first an issue with our Fulfillment Company that preventedthem to have it delivered within 2 weeks and then there was the confusion on the shipping address as it shows a reduncyof information. The Order was made December 2, 2017 and processing/production takes 1-2 weeks and Delivery within1-2 weeks depending on location. We are profoundly sorry for the inconvenience.  We appreciate your patience and understanding.

We are extremely sorry for the delay and inconvenience this may have caused you.We have now refunded your order and we are still sending your order to compensate for your inconvenience.We have some issues with our supplier that have caused all the delay.Thank you for your...

understanding. Best, TeeCoon Support

H[redacted], We are extremely sorry for the delay and inconvenience this may have caused you.We have cancelled your order and refunded the payment you have made.Our Fulfillment Company is having issues with their production and the reason for allthe delay.Thank you for shopping with...

us. Sincerely, TeeCoon Support Team

Thank you for the response.  I understand that you state that I received the items on May 4, but I do wish to state that there was no items delivered.  You may wish to follow up with your supplier or the post office. Thanks again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]