Teehood

We apologize for the delay in response! As you can imagine, we get a very large response due to the holiday shopping season and unfortunately we weren't able to communicate with you in a time-efficient manner Your refund will be processed immediately Please accept our apologies
and our wishes for you and your loved ones to have a wonderful Christmas season!

I ordered a pair of leggings back in January of this year and never received my order. I sent an e-mail telling them that I did not receive the order although I had received an e-mail that my order had been delivered. They responded by telling me to call the post office which I did and the post office told me the tracking number I had been provided was not valid. I ordered from them again July 22 because they had changed the Face Book advertisement so that it looked like a different company, then I received an e-mail saying it would take up to 6 weeks to receive my order (from Teehood). When I followed up 6 weeks later they told me to wait the 4 to six weeks I was told about in the e-mail. It has been 2 months now and still no produce, still no update, still no refund.

Hi Patty,
We apologize for the inconvenience this issue has caused you.
Instead of refund, we can reship a new pair of [redacted] leggings and also add a [redacted] Bracelet FREE of charge to your order.
Please let us know if you agree with this offer. We'll ship the replacement legging as soon as we hear back from you.
Thanks,
Team Teehood

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. USPS tracking...

#[redacted]has now been updated, you can track the progress of your order here[redacted]. We assure you that this will be delivered to your doorstep anytime soon.
Best Wishes,
Teehood Team.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I was given this same response a week ago and was promised a tracking number and yet I still have nothing. It is a poor attempt at making believe this product is being shipped and this company continues to jerk me around. I have every email sent by Teehood and the first excuse stated that they didn't have enough interest to start making the leggings but now several months later it's an overwhelming response so the manufacture can't keep up. I think 4 months is plenty of time to have a product made and is a more than generous amount of time for me to wait for delivery. The promised delivery time was 20-25 business days, not 4 months. I also reject it based on the fact that I have written several times asking about the status of my order to which a BS response was given. If true customer service was given, this missed batch would have been found months ago. This just indicates that they were hoping the consumer would just give up and they pocket the money. 
Regards,
[redacted]

There has absolutely been a delay with the leggings, we sent an update to all buyers on December 14th informing them of the delay and offering a discount of 50% off of everything in our store (excluding leggings).  Also, this buyer's order was definitely placed on November 27th....

 Unfortunately, she's probably confused with another transaction as the leggings were not available for purchase until November 25th.  They were launched specifically for sale during Black Friday.  
Again, we do apologize for the delay and have made every attempt to keep clear communication with our buyers.

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We send  confirmation emails along with the shipping policy of our custom made items. The estimated shipping time for legging orders...

is
20-25 working days and We started selling our leggings on the 25th of November.
However because of the Holidays and some significant manufacturing issues, we experienced major delays in our shipping.  We informed all of our buyers in an email sent on December 14th which can be found here:
http://www.teehood.com/pages/legging-update
We have since rectified the situation and provided tracking numbers to all of our buyers.  We are continually working to resolve this issue and ensure it doesn't happen again.
We have notified her on her first Email on the 18th of December that shipping is 20-25 business days
Then we receive another Email on the 22nd of December and notify her again of this link http://www.teehood.com/pages/legging-update 
Best Wishes,
Teehood Team

Hi,
On Behalf of the
Teehood.com Team....

We apologize for the inconvenience to our valued customers.
We send  confirmation emails along with the shipping policy of our custom
made items. The estimated shipping time for legging orders is 20-25 working days and
We started selling our leggings on the 25th of November.
However because of the
Holidays and some significant manufacturing issues, we experienced major delays
in our shipping.  We informed all of our buyers in an email sent on December
14th which can be found here: http://www.teehood.com/pages/legging-update
We have since rectified
the situation and provided tracking numbers to all of our buyers.  We are
continually working to resolve this issue and ensure it doesn't happen again.
We receive an Email on the 16th of January and notify him that we will verify the tracking
number from our manufacturer.  Upon checking it was a valid tracking
number, will soon update as soon as it arrive in the US from our overseas
manufacturer.
Best Wishes,
Teehood Team.

Hi!
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. USPS
tracking #[redacted]...

has now been updated, you can track the progress of
your order here[redacted] 
And we assure you that this will arrive anytime soon.
Best Wishes
Teehood Team.

From: [redacted]<[redacted]@[redacted].com>Date: Thu, Jan 21, 2016 at 9:37 AMSubject: RE: Your complaint was assigned ID [redacted].To: [redacted] <[redacted]@myRevdex.com.org>
I need to now close this complaint, as the product was delivered last night.    Please let me know what step I need to take.
Thank you
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]@[redacted].com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When you promise 20 day delivery and it comes 2 weeks late, it is very disappointing. Also, the first tracking number provided was invalid. Item was delivered. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
From: [redacted]<[redacted].com>Date: Tue, Jan 5, 2016 at 3:33 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I have no tracking number and still do not have a straight answer as of today of when I will be receiving this, I was billed on DEC 4th but no product yet
 
[redacted]
(ph) ###-###-####
(fax) ###-###-####
www.[redacted].com
Regards,
[redacted]

I just refunded [redacted].  We do apologize for the extreme delay.  A mistake was made on our part that lead to a lapse in service.  Please accept the refund with our apologies.

Hi!
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers.  Upon checking, you already file a charge back. Our system will refund you.  But still you can expect that this item will be delivered to you, as it was already...

shipped. 
Best Wishes,
Teehood Team

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers.  We apologize
for the...

inconvenience this issue has caused you. USPS tracking #[redacted] has now been updated, you can track the progress of your order here[redacted]. 
Best Wishes,
Teehood Team

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We apologize
for the inconvenience this issue has caused you. USPS tracking #[redacted] now been updated, you can track the progress of your order herehttps:/[redacted].  We assure you that this will be delivered to your doorstep anytime soon.
Best Wishes,
Teehood Team

We are an actual company with thousands of satisfied customers and transactions that happen every day.  The leggings are a new product category for us and since we've launched during the Thanksgiving holiday the response was OVERWHELMINGLY huge.  We are going to fulfill every single order....

 We have been working over night for weeks now establishing new relationships with more manufacturers to keep up with the awesome demand.  In an effort to keep clear lines of communication with our buyers, we issues an email detailing the delay to our current buyers and have offered buyers 50% off certain retail products in our store as consolation for the delay during the holiday shopping season.  Since then we've already added one manufacturer and are flying internationally to meet with 2 more this week.  
We do apologize for the delay and would appreciate patience while we address issues in our process to ensure this never happens again to our valued customers.
Thank you!

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We send  confirmation emails along with the shipping policy of our custom made items. The estimated shipping time for legging orders is 20-25 working days and We...

started selling our leggings on the 25th of November.
However because of the Holidays and some significant manufacturing issues, we experienced major delays in our shipping.  We informed all of our buyers in an email sent on December 14th which can be found here:
http://www.teehood.com/pages/legging-update
We have since rectified the situation and provided tracking numbers to all of our buyers.  We are continually working to resolve this issue and ensure it doesn't happen again.
We have notified her on her first Email on the 21st of December that shipping is 20-25 business days.
Best Wishes,
Teehood Team

Sends wrong sizes for orders, no packing slip, invoice, return label provided but also no customer service number to contact with complaint...only an email after purchase that if there is a problem with order to respond to that particular email. It has been over a month since received order..have emailed company 7times with NO response
Now have pants that fall off me YAY

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to
our valued customers. Upon checking our system, this item was shipped...

already at this address[redacted] mesquite, TX, [redacted] United States. Here is you tracking number #[redacted]. You can check the link here https:/[redacted]. . If you did not
receive the item, kindly contact your local post office to verify on it. 
Best Wishe,
Teehood Team.