Teehood

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I did not receive an order number nor shipping number until the afternoon after I received this follow up response. They claim emails are sent at time of order that is completely false. I never received an email nor response until I started to publicly complaining through social media sources and file this complaint. I think this business is not legitimate and looks to take advantage of those individuals that don't keep tack of their orders or expenses. In my opinion they are using [redacted] to deceive others. 
I anticipate that because I filed a complaint and notified my credit card company of fraudulent activity that I will receive my order some year but don't anticipate it will be any time soon. Looking at reviews it appears many people have a difficult time getting service from this company. In my opinion further research should be conducted on this business. 
Regards,
[redacted]

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We send  confirmation emails along with the shipping policy of our custom made items. The estimated shipping time for legging orders is 20-25 working days and We started selling our leggings on the 25th of November.
However because of the Holidays and some significant manufacturing issues, we experienced major delays in our shipping.  We informed all of our buyers in an email sent on December 14th which can be found here:
http://www.teehood.com/pages/legging-update
We have since rectified the situation and provided tracking numbers to all of our buyers.  We are continually working to resolve this issue and ensure it doesn't happen again.
We have notified him on his first Email on the 10th of December that shipping is 20-25 business days.
Then we receive another Email on the 29th of December and notify him again of this link http://www.teehood.com/pages/legging-update.
Best Wishes,
Teehood Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi,
size="2"> 
On Behalf of the
Teehood.com Team. We apologize for the inconvenience to our valued customers. Upon checking the system, your order was already delivered by USPS with
tracking #[redacted]. You can check the link here[redacted]. If you did not receive the item, kindly
contact your local post office to verify on it. Thanks and have a great day!

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We can no longer refund you order 
background-color: white;">anymore since this
has been custom made already and is now being shipped. Your tracking number is #[redacted]. You ca check the progress of your order here [redacted].  We assure you that this will be delivered on your doorsteps anytime soon.
Best Wishes,
Teehood Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On two separate occasions I was sent emails in response to my emails.  The first email (12/14/15) stated that my item had already been shipped and that I would receive an email with the tracking number. I still have not received an email with the tracking number in regard to this response from the company.  
The second email received on 12/23/15, stated that my item was being prepared for shipment and that the tracking number that was included in the email would be available for tracking but to wait 48 hours. This tracking number was still not valid as of my filing of this complaint nor have I received a final response in regard to this tracking number per their email to me on 12/28/15. (emailed for information on this on 12/15, 12/21 and lastly 12/28).   They cannot respond to me regarding the tracking number but can send me an email asking me about my satisfaction with their customer service.
At this time, I would just like a refund from this company that includes the purchase price and the shipping costs for a total of $34.94
Regards,
[redacted]

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We send  confirmation emails along with the shipping policy of our custom made items. The estimated shipping time for legging orders is
20-25 working...

days and We started selling our leggings on the 25th of November.
However because of the Holidays and some significant manufacturing issues, we experienced major delays in our shipping.  We informed all of our buyers in an email sent on December 14th which can be found here:
http://www.teehood.com/pages/legging-update
We have since rectified the situation and provided tracking numbers to all of our buyers.  We are continually working to resolve this issue and ensure it doesn't happen again.
We have notified her on her first Email on the 13th of December that shipping is 20-25 business days
Then we receive another Email on the 27th of December and notify her that we will verify the tracking number from our manufacturer.  Upon checking it was a valid tracking number, will soon update as soon as it arrive in the US from our overseas manufacturer.
Best Wishes,
Teehood Team.

Hi!
On Behalf of the Teehood Team. We apologize for the inconvenience to our valued customers. We send  confirmation emails along with the shipping policy of our custom made items. The estimated shipping time for legging orders is 20-25 working days and We started...

selling our leggings on the 25th of November.
However because of the Holidays and some significant manufacturing issues, we experienced major delays in our shipping.  We informed all of our buyers in an email sent on December 14th which can be found here:http://www.teehood.com/pages/legging-update
We receive 6 emails from him and notified him that shipping is 20-25 business days 
On 23rd of December we notify him again of this link  http://www.teehood.com/pages/legging-update 
We already sent a tracking number and will soon be updated as soon as the item arrived at the US from our overseas manufacturer.
Best Wishes!
Teehood Team.

Good morning,
I would like to file a complaint in regards to this company and their poor customer service and non-delivery of products. I ordered this back in November of last year and here it is January and still nothing.
I ordered from this company named Teehood. And they claimed they delivered my items. I checked with the post office with the tracking number that Teehood provided me, and the Post Office is saying that the number is not in their system.
I have asked on numerous instances for an explanation, and to find out what happen to my order yet ask them for a refund, and they just keep sending me computer generated apology notice.
I would like to file a complaint in regards to all the complaints that are now online from various customers about there services, and their non-delivery of items. I have ordered from them before and they sent me a bracelet. But the other two items which were the leggings never came.
Please let me know what would be my next move as far as getting my items or my money back.

Hi,
We do apologize and understand your frustration. We assure you the tracking number we have provided is a valid tracking number and should soon update from USPS. Please be rest assured that your order will be delivered.
Thanks and have a Great...

Day!

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. USPS tracking...

#[redacted] now been updated, you can track the progress of your order here[redacted]. Expected delivery date is on Saturday January 16, 2016.
Best Wishes,
Teehood Team

Hi,
size="2"> 
On Behalf of the
Teehood.com Team. We apologize for the inconvenience to our valued customers. May we know your order number so we can check it for you. Thanks and have a great day!

Hi,
On Behalf of the
Teehood.com Team. We apologize for the inconvenience...

to our valued customers. Upon checking, your order was already delivered by
USPS with tracking #[redacted]. You can check the link here[redacted]. If you did not receive the item, kindly
contact your local post office to verify on it.
Best Wishes,
Teehood Team

Hi,
On Behalf of the Teehood.com Team. We apologize for the inconvenience to our valued customers. We cannot refund your order...

anymore
since this has been custom made already and is now being shipped. 
USPS tracking
# is [redacted]. You can check the link here https:[redacted]. We assure you that this will be delivered to your doorstep anytime soon.
Best Wishes,
Teehood Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It has been a practice of teehood to make promises and not deliver.  Twice they have given me fraudulent tracking numbers and now they say they've never had the merchandise! I highly doubt I will ever receive anything based upon their integrity.  I have received a refund from my credit card company upon my request and wish to have no further dealings with this company.
Regards,
[redacted]

Hi,
On Behalf of...

the
Teehood.com Team. We apologize for the inconvenience to our valued customers.
We send  confirmation emails along with the shipping policy of our custom
made items. The estimated shipping time for legging orders is
20-25 working days and
We started selling our leggings on the 25th of November.
However because of the
Holidays and some significant manufacturing issues, we experienced major delays
in our shipping.  We informed all of our buyers in an email sent on
December 14th which can be found here:
http://www.teehood.com/pages/legging-update
We have since rectified
the situation and provided tracking numbers to all of our buyers.  We are
continually working to resolve this issue and ensure it doesn't happen again.
We have notified her on
her first Email on the 09th of December that shipping is 20-25 business days.
The tracking number is a valid tracking number,  will soon update as soon
as it arrive in the US from our overseas manufacturer.
Best Wishes,
Teehood Team.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Except for the fact that it has been floating around New York for the past 5 days. I find this ridiculous.  I just hope it is received on Saturday as promised.  Thank you for your help in this matter. 
Regards,
[redacted]

BEWARE! This company is a complete scam. They have disabled their FB page. They heavily advertise during major sporting events, take your money and send you nothing. Do not do business with this company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Since they are only offering one solution and not willing to refund my money, this is the only course of action that I can go with.