Teeter

Complaint: [redacted] I am rejecting this response because: Teeter forgets to mention that it was I who asked for Fedex overnight delivery from rep, Jessica L [redacted] after the 2nd replacement shipment was lost She said she would have to ask for permission so it was not Teeter that offered it initially Secondly, they failed to address why the owner, Rylie T [redacted] did not call me despite my leaving messages Does ignoring my messages show someone who cares about her customers? It is only in an open forum they spin that they care, felt bad and that they are apologetic yet their actions belie their claims It’s all marketing rhetoric and I hope potential customers read my complaint and avoid doing business with Teeter Sincerely, [redacted] ***

The customer did contact Teeter in regards to stress marks on the table bed, we explained to the customer that it is a polymer plastic and it will bot breakHowever, to ease his mind and make him feel more comfortable with his table we sent him a brand new table bedThe customer did say that he had added wood to the bottom of the table, we did let him know that any tampering with the structure of the product will void out his warranty and Teeter will not be liableTeeter was fixing the problem by sending a new part to himThe Teeter Hang-Ups is very well designed and made to be very sturdy it is tested to hold well over the 300lbs so there is no need to add anything to the structure of the tableOur Warranty clearly states what voids the warrantyPlease feel free to contact Teeter with any further questions or concernsThank you!

May 7, 2015Revdex.com Complaint # [redacted] Teeter HangUps [redacted] StCtE.Puyallup, WA [redacted] REF: [redacted] K [redacted] / [redacted] Teeter has contacted Mrs [redacted] because we were unable to find her inour systemIn talking to her she gave us her cell phone number, we then foundthe order in our systemThe order is for a different personAfter laterinvestigating we found the phone number was off by one number which is why Mrs[redacted] was receiving phone callsWe have everything taken care of so she willnot receive calls from Teeter anymoreWe did leave our phone call on greatterms Sincerely, [redacted] Customer Service ManagerTeeter HangUps

First, Teeter would like to apologize for this situation, we always want our customers to have a great experience! Teeter is a U.Scompany however we do advertise in Canada, we have a T.Vinfomercial there as well as Teetertv.ca we also have many dealers in CanadaHowever, since we are a U.S company we do have to charge in U.SdollarsOn the Teetertv.ca site that the customer ordered on it does state this in many places on the website in red letteringThe only place it did not have it was in the confirmation email they receive that comes After the customer inputs all their information, sees the total cost and inputs their credit card information in as well as clicks the Terms and Condition boxWe now do have this also on our Confirmation email however, we do have it listed in many places on our websiteI would love to offer a discount to the customer however she has already called to return packageWe have taken the steps to resolve this situation and prevent it from further happeningThank you and have a great day!

Revdex.com:I appreciate the credit Teeter has given on my accountAs I said, I love the product, but I did not appreciate the misleading price on the Canadian websiteThe company’s recent response even conflicts their initial response (see attachment)My discussions on the telephone with Teeter were not accurate and misleading.I would still like to register my complaint about Teeters misrepresentation about their prices It was at the advice of my credit card company, who reviewed my invoices and Teeters website, that I contacted Revdex.comThe credit card company had no recourse, but they confirmed that the Canadian website was very sneaky.Despite my reservations, the response made by the business in reference to complaint ID [redacted] is satisfactory to meWith their credit, it will help with the price difference between CAD and USD Sincerely, [redacted] ***

We would like to apologize for the misunderstanding of the “Return Label” with our labels we send them to you and then you simply call FedEx to schedule a pick up and they come to your home to pick it upI will be happy to send a label to the customer at no chargeI have looked into the customers account and I see the order was placed online by the customer and only one address was givenSo the Billing and Shipping address were the sameWhere it was shipped was the address provided by the customerSo again I will send a return label to the customer and she can schedule a pickup with fedexI will push her he payment date back to the end of January to give her a couple more weeksWe do list our return policy very clear that we do Not pay for return shipping because we do not charge to ship to the customerThe $is a nonrefundable feeThank you and have a great day!

Teeter has put a $USD credit towards the customers accountHowever, we do have it in a variety of places and in the confirmation that it is USD pricingWe again, apologize for the confusion however we are a U.S.A company but we do have a Canadian website and warehouse so we can make it easier and less expensive for our Canadian customers to purchaseAt this time if there is anything further we can do please feel free to contact our customer service department at 800-847-Thank you and have a great day!

The customer called and ordered with our call center rep, before the order is placed the rep asks if the customer agrees to our terms and conditions which are found at the bottom of the Teeter websiteThe Teeter advertisement clearly states free shipping to you, therefore we do not pay for "Return" shippingThe customer called numerous times about the inversion table and the reps helped the customerTeeter did discount his return label and the customer told the rep he was going to "Knock her teeth down her throat"We have pushed out the customers first payment to 11/30/15, we will refund the customer $as that is what he was charged for the return labelPlease feel free to contact Teeter with any further questions and/or concerns Thank you!

Complaint: I am rejecting this response because we need to communicate further in order to understand where this is at: Sincerely, [redacted] *** I purchased this inversion table directly from the manufacturer The manufacture stated as a condition of this sale that the merchandise was "Certified Refurbished" and offering a year warranty I agreed to purchase the unit based on the price that was offered, and so I don't see how Teeter seeks to state that I received what they consider a good deal and so I should just accept it despite all of the outlined deficienciesMy position is this Teeter stated the terms of sale (Certified Refurbished) which means that one of their technicians has gone through the unit for sale thoroughly, and has brought the unit up to a very good (like new) condition Teeter also agreed that the shipping was included in the price I agreed to purchase the unit, to make efforts to pick it up at a mutually agreed to UPS facility, but Teeter did not follow through with their obligation to have the unit inspected properly and shipped in a condition that was acceptable Trying to somehow state that their costs for reshipping a new unit in an acceptable saleable condition that is "Certified Refurbished" is not my problem For the record, the trip I made initially in picking up the original defective unit cost me a substantial amount of money (but I agreed to this so this is on me) in time and fuel costs which was mile round trip to Minot, ND I have no problem with that, but I do have a problem when Teeter ships me out a defective unit because of the inadequacies associated with inspection on their end, and then expects me to make another mile round trip at my expense (time and fuel and mileage) because their technicians don't put the effort into shipping an acceptable unit in the first placeI want to also add that the time that it took me to assembly the first shipped unit was significant It took me nearly hours to assemble the unit that was deemed to be defective Teeter wanting me to now disassemble, repackage, travel miles round trip to ship back this unit, pick up yet one more unit, return home, unpack and assemble, does not sound like an acceptable solution, simply because they don't want to put the effort into inspecting the original unit properly If Teeter is going to do substandard inspections of their refurbished units, advertise them as "Certified Refurbished", and try to get away with seeing if a customer will accept the unit in a substandard - as is - condition, then they are going to have to be prepared to f*t the costs associated with these repairs including shipping costs This is NOT on me I did my part Teeter did not do theirs

Complaint: ***I am rejecting this response because: I don't understand I read they are sending me a shipping label free of charge, but are they paying for the return or am I paying?
I recall putting my door code in so the item could be delivered That is the shipping address I guess we dispute that, which is neither here nor there at this point Now I just want this box picked up from my son's home
Again my issues are: The shipping return cost is not listed It is completely deceptive I am on retirement/social security income and cannot possibly afford $for shippingI have RA, am a small (5'2, 120) elderly female The box weighs more than I do It took two adult men to move the box inside my son's apt I cannot move this thing I also do not have any personal vehicle (I no longer drive), so cannot possibly carry this to a shipping facility on a city bus If all these conditions were listed, I never would have ordered I tried this at a friend's home and liked the item, wanted to try this myself, but either I am old and confused or we have two different stories as to where this needed to be sent I can't get it from my son's home, and now can't afford to return itIt was going to be a big purchase for me as it is I live on retirement a month I can't possible handle the cost or the transit for this
If they are sending a shipping label that allows me to call for a pick up, have someone with a handtruck move it, and they pay, I agree If they are sending a label, but the cost is still mine, we will continue the complaint and the item will sit unopened and unused until they send someone to get it
Sincerely,*** ***

This has since been resolved I was contacted after posting thos complaint and I am very satisfied with the response time and the customer service I received after all was said and done I will be shopping with this company in the near futureRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 8, 2015Revdex.com Complaint: ***Teeter HangUps*** *** *** *** **Puyallup, WA 98375*** RE: *** ***The customer called our call center phone number that he gotfrom our infomercial for our day trialThe customer decided after speakingwith the agent that he wanted to do the
blemished product for the payments of$Our customer service has spoken with the customer quite a few times inthe last few monthFirst conversation being the day after he orderedThe customerordered on 05/13/he then called our customer service on 06/17/afterhaving it for days claiming that the acupressure nodes were not fittingright, we then extended his trail to 07/03/At that time he also requestedto have his payment dates comes out on the 3rd of each monthSo wesent him new nodesdays after receiving them the customer called to return listingmany reasons why he is unable to use the tableThe customer never asked aboutreturn shipping when placing his order but she does explain to him our returnpolicy is listed on our websiteTeeter is mailing the customer a return labelat no chargeTeeter feels like we have done everything we can to help thiscustomer have a great Teeter experienceThank you and have a great day! CarrieCustomer Service ManagerTeeter HangUps

Subject: Complaint #***
Hello,
I am willing to accept the shipping label and will call for pick up once it It received. I wanted to add this, as there is no place for me to change to accept the solution or contact you from the complaint page.
My name is *** ***. This is regarding #***, Teeter Company, shipping charge issuesMy son wants the box out of his living room so I am trying to expedite this. I realized after rereading their reply, this will work
Send shipping label and this will be returned, unopened, ASAP
Thank you

This customer has contacted our customer service in regards to a defective DVD we let the customer know we would send out a new DVD and extend the trial two weeksThen the customer called back and stated there were broken parts, we offered to resend those broken parts, the customer did not want us
to send the parts outAn Return Authorization number was issuedTeeter customer service let the customer know they could send it back or purchase a return label from TeeterThe RA# is issued so that when the Teeter warehouse receives a return they can associate the RA# with the customer accountPlease see below our return policy shown on our website
Return PolicyAll returns must be completed within days of delivery.Returns must have a valid Return Merchandise Authorization (RMA) number issued by Teeter.Product must be returned in original condition with all parts, instructional manuals, and DVD.Product must be returned undamaged in suitable packing, preferably in original cartons.All return shipping charges must be prepaid; we will not accept C.O.DdeliveriesYou may ship the product using your preferred methodTeeter offers a prepaid *** return shipping label for a $fee (home collection service is available for $80), a fee contingent on shipping the merchandise in its original carton.It is recommended that you acquire shipment tracking and insurance for the entire value of your product. We do not assume responsibility for merchandise damaged or lost during transit.Merchandise returned without a valid RMA number or in violation of this policy will not qualify for a refund and Teeter may discard the product.Returned merchandise must be received by Teeter no later than fourteen (14) days after an RMA is issued, otherwise the RMA expires and is no longer valid. Returns received after this timeframe may incur a re-stock charge of 20%
Please feel free to contact Teeter if we can assist any furtherThank you and have a great day!

Complaint: ***
I am rejecting this response because:The response from Teetter is inaccurate.The product was not returned.I had initially called the company with my complaint about the charges in US dollars and not Canadian dollars.I spoke to someone in customer service, I explained the situation and they kept saying that it was clearly indicated on their website(same as their above-mentioned response).I asked to speak with a manager and was told the exact same thing, over and overI told them I wanted them to honour the price in Canadian dollars, as I was mislead by their teetertv.ca website and the lack of any reference to USD on my online confirmation and email confirmation They said if I was not happy, I could return the product.They gave me a return authorization numberAs I said, I did not return the productI would like to resolve this issue by accepting their offer to discount my purchase.Please advise on next steps
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I’d like to re-open my case against Teeter as they completely ignored my request to have anti-gravity boots instead of the vibrating cushion which arrived today I am refusing the package and having it sent back to them They also didn’t extend my warranty
This confirms what I’ve said all along They didn’t even bother to address why the owner, Rylie Teeter-Lier never responded to my messages left with her She had plenty of time to do so
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Teeter feels we have done our best to make things right with this customer, we sent a Free Vibration Cushion to him, he then decided to refuse the package without Teeters knowledgeI am now sending Gravity Boots with Conversion bar for himAt this point we feel that is not more we can do to satisfy this customer

Teeter should understand that the obligation to fix this is on them Seeing that you are not prepared to ship into Canada, that the costs associated with disassembling, repackaging the unit, driving miles round trip to ship this back out, pick up a replacement unit, unpackage and reassemble the replacement unit - is burdensome, costly (on both ends, for (1) Teeter to pay for 2-way return shipping on the full unit, and (2) me to return the unit back to the United States for return shipping back to Teeter, I propose the following: I have access to a PO Box address located in Dunseith, ND which is a mile return trip from Brandon, Manitoba, Canada (where the unit is) - or miles each way If Teeter agrees to ship out replacement parts to this PO Box address, I would agree to make the mile round trip to pick up these parts from North Dakota However, I do not agree to incur the costs of this trip for fuel and time, removing the parts, replacing the defective parts, and getting the unit back to the condition that it should have been shipped out in, originally I am asking for compensation in the amount of $to do this, which I believe is reasonable given the circumstances Thank you *** ***

Complaint: ***I am rejecting this response because: the package was refuse on september right after was delivered the next day I specifically told the costumer service representative it package was refuse from the reciving office of my building that is why I got surprise and call them when I was charge there is a lack of communication of this company representatives services that is why is so upsetting because they just assume or put wrong information when I spoke to them I strongly told them that I never even open the package and I refuse it never said that I will send it back to them because that was done the same I got receive it they wanted me to pay the return and I told them not because it was rejected the package and they have to contact there carrier services I want them to close this asap and my money back it is not my problem there operating system as a company they have to fix there issues with there employees even when they even charging me for other equipment than the one I ordered in the first placed refund asap and stop sending letters and bills!!!Sincerely,*** ***