Teeter

The only confirmation email Teeter send out is one that has the tracking number as well as exactly what you orderedThe customer also talk to Teeter customer service numerous times and could have received the tracking number at any one of those times
We have done everything we can to assist this customer as this timePlease let me know if we can do anything further
Thank you!

The customer and her husband placed an order through our call center after watching our infomercial which states that it is $for a 30-day trial and Free Shipping to youWhen the customer called our call center the agent gave her a 60-day trial but the payments still start at days and at no
time in the conversation did either party mention the return shippingWe only state in our infomercial and website “Free shipping to you”We did just get a new phone system and it is not set up for me to transfer recordings so I did authorize to issue a free return labelWe issued the Return Number and free return label on 03/14/The customers first payment was due to come out on 03/20/The rep did not push this payment backWhen the customer called today on 03/21/I apologized to her for this inconvenience and I let her know I would have her refunded ASAP today which it is already refunded as of a couple hours agoI never told her it would take 5-business days and I was very apologetic for the situationWe do make it very clear of what we are offering in our infomercial$for 30-day trial with Free shipping to you, we do record all calls and later I will be able to send the customer their recording as wellHowever to get this cleared up…Teeter did send this customer a Free Return label that comes with a free home pick up as well Teeter did refund the customer ASAP today before we have received the package backPlease feel free to contact me with any further questions or concerns

Revdex.com:I appreciate the credit Teeter has given on my account. As I said, I love the product, but I did not appreciate the misleading price on the Canadian website. The company’s recent response even conflicts their initial response (see attachment). My discussions on the telephone with Teeter were not accurate and misleading.I would still like to register my complaint about Teeters misrepresentation about their prices.  It was at the advice of my credit card company, who reviewed my invoices and Teeters website, that I contacted Revdex.com. The credit card company had no recourse, but they confirmed that the Canadian website was very sneaky.Despite my reservations, the response made by the business in reference to complaint ID [redacted] is satisfactory to me. With their credit, it will help with the price difference between CAD and USD.
Sincerely,
[redacted]

Teeter has been in contact with Mr. [redacted] many times, at first, he claimed the original agent told him free shipping. I then pulled the recording from when he placed his order and nothing was mentioned Free Return shipping. When we called him back we let him know and offered to discount the label to...

$40 for him. At that point he agreed to do that. We do have our Terms and Conditions listed on our website as well an email confirmation is emailed immediately with a link of our return process on it. Teeter does Free shipping to you but we do not pay both ways for shipping. We do apologize for this confusion and that is why we discount the label. We hope this helps and we hope you have a great day!

First, Teeter would like to apologize for this situation, we always want our customers to have a great experience! Teeter is a U.S. company however we do advertise in Canada, we have a T.V. infomercial there as well as Teetertv.ca we also have many dealers in Canada. However, since we are a U.S....

company we do have to charge in U.S. dollars. On the Teetertv.ca site that the customer ordered on it does state this in many places on the website in red lettering. The only place it did not have it was in the confirmation email they receive that comes After the customer inputs all their information, sees the total cost and inputs their credit card information in as well as clicks the Terms and Condition box. We now do have this also on our Confirmation email however, we do have it listed in many places on our website. I would love to offer a discount to the customer however she has already called to return package. We have taken the steps to resolve this situation and prevent it from further happening. Thank you and have a great day!

Teeter has put a $50.00 USD credit towards the customers account. However, we do have it in a variety of places and in the confirmation that it is USD pricing. We again, apologize for the confusion however we are a U.S.A company but we do have a Canadian website and warehouse so we can make it easier and less expensive for our Canadian customers to purchase. At this time if there is anything further we can do please feel free to contact our customer service department at 800-847-0143. Thank you and have a great day!

Complaint: [redacted]I am rejecting this response because:
I have not altered, modified, nor added anything to the Teeter Inversion table.  I simply made note of the fact to Teeter that the 10" overhang of the bottom plastic piece could be supported by something about 1 1/2" high, the same as a 2x2 piece of wood.  I have not added anything to the table, and I welcome them to look at it anytime they want, as my comment to them was simply an observation that this would be a quick fix for their design flaw that was taken completely out of context by this terrible company.  I do not accept their statement that I have invalidated my ten year warranty, and if they continue to insist that is so, I demand a FULL refund of the money I stupidly spent on that.  Teeter is in clear violation of the Magnuson-Moss Warranty Act in this regard, and should not be doing business in your state.
Sincerely,[redacted]

We would like to apologize for the misunderstanding of the “Return Label” with our labels we send them to you and then you simply call FedEx to schedule a pick up and they come to your home to pick it up. I will be happy to send a label to the customer at no charge. I have looked into the customers...

account and I see the order was placed online by the customer and only one address was given. So the Billing and Shipping address were the same. Where it was shipped was the address provided by the customer. So again I will send a return label to the customer and she can schedule a pickup with fedex. I will push her he payment date back to the end of January to give her a couple more weeks. We do list our return policy very clear that we do Not pay for return shipping because we do not charge to ship to the customer. The $14.95 is a nonrefundable fee. Thank you and have a great day!

Complaint: 12073478
I am rejecting this response because we need to communicate further in order to understand where this is at:
Sincerely,
[redacted] I purchased this inversion table directly from the manufacturer.  The manufacture stated as a condition of this sale that the merchandise was "Certified Refurbished" and offering a 5 year warranty.  I agreed to purchase the unit based on the price that was offered, and so I don't see how Teeter seeks to state that I received what they consider a good deal and so I should just accept it despite all of the outlined deficiencies. My position is this.  Teeter stated the terms of sale (Certified Refurbished) which means that one of their technicians has gone through the unit for sale thoroughly, and has brought the unit up to a very good (like new) condition.  Teeter also agreed that the shipping was included in the price.  I agreed to purchase the unit, to make efforts to pick it up at a mutually agreed to UPS facility, but Teeter did not follow through with their obligation to have the unit inspected properly and shipped in a condition that was acceptable.  Trying to somehow state that their costs for reshipping a new unit in an acceptable saleable condition that is "Certified Refurbished" is not my problem.  For the record, the trip I made initially in picking up the original defective unit cost me a substantial amount of money (but I agreed to this so this is on me) in time and fuel costs which was 300 mile round trip to Minot, ND.  I have no problem with that, but I do have a problem when Teeter ships me out a defective unit because of the inadequacies associated with inspection on their end, and then expects me to make another 300 mile round trip at my expense (time and fuel and mileage) because their technicians don't put the effort into shipping an acceptable unit in the first place. I want to also add that the time that it took me to assembly the first shipped unit was significant.  It took me nearly 2 hours to assemble the unit that was deemed to be defective.  Teeter wanting me to now disassemble, repackage, travel 300 miles round trip to ship back this unit, pick up yet one more unit, return home, unpack and assemble, does not sound like an acceptable solution, simply because they don't want to put the effort into inspecting the original unit properly.  If Teeter is going to do substandard inspections of their refurbished units, advertise them as "Certified Refurbished", and try to get away with seeing if a customer will accept the unit in a substandard - as is - condition, then they are going to have to be prepared to f[redacted]t the costs associated with these repairs including shipping costs.  This is NOT on me.  I did my part.  Teeter did not do theirs.

Teeter has gone through this customers account, the customer ordered a blemish EP-960 table for the discounted cost of $329.00 the table is normally $399.00. We do state on our website that the customer ordered from what Blemished means.
What is a blemished quality item?
Blemished items may show...

a small amount of wear and tear as a result of shipping damage or brief use - but only products with superficial flaws are resold. All blemished models have been inspected to ensure that the structural integrity
and function of the product remains of the highest quality. If you purchase a blemished model, you are agreeing to accept the product as-is. Our standard warranty still applies, but not toward cosmetic flaws. All blemished items are
clearly marked within the Teeter Outlet. If an item is not marked "blemished," then it is a first-quality product.Blemished items are sold as-is. All sales final.
Unfortunately, his blemished unit was missing a hardware packet. The customer called and spoke with one of our reps, she put the order in. The customer then called a couple days later to check on the status of his order and spoke with another one of our reps. We could not find his order anywhere. The rep apologized for this situation and assured him we would have another order shipped out ASAP. The customer then explained how upset he was because of the shipping carrier we used. We sent is Fedex3day Tracking number [redacted] if you track this you can see we did ship it when we told him however FedEx lost it. So the customer called back, at this point we felt very bad that this customer has had to go through so much for hardware to get his table assembled this is not something that happens in our office. So we then Overnight-ed the hardware to him. We did not want him to wait any longer. At that point the customer wanted to talk to the manager. When talking to the customer we assured him we are doing everything we can to make this better. We were very apologetic to the customer. We feel we did do everything we could to make the situation better for the customer.

The customer called and ordered with our call center rep, before the order is placed the rep asks if the customer agrees to our terms and conditions which are found at the bottom of the Teeter website. The Teeter advertisement clearly states free shipping to you, therefore we do not pay for "Return"...

shipping. The customer called numerous times about the inversion table and the reps helped the customer. Teeter did discount his return label and the customer told the rep he was going to "Knock her teeth down her throat". We have pushed out the customers first payment to 11/30/15, we will refund the customer $40 as that is what he was charged for the return label. Please feel free to contact Teeter with any further questions and/or concerns.
 
Thank you!

Teeter is in communication with this customer and looking over her husbands injury claims. We are waiting on the customer to get documentation from their doctor as well as having the doctor communicate with Teeter to find the correct cause of this customers injury. Teeter is not aware and has no...

other cases on injury claims in this nature so we are doing as much research as possible to see where and if inversion is at fault for this. Thank you and have a great day!

The customer did contact Teeter in regards to stress marks on the table bed, we explained to the customer that it is a polymer plastic and it will bot break. However, to ease his mind and make him feel more comfortable with his table we sent him a brand new table bed. The customer did say that he...

had added wood to the bottom of the table, we did let him know that any tampering with the structure of the product will void out his warranty and Teeter will not be liable. Teeter was fixing the problem by sending a new part to him. The Teeter Hang-Ups is very well designed and made to be very sturdy it is tested to hold well over the 300lbs so there is no need to add anything to the structure of the table. Our Warranty clearly states what voids the warranty. Please feel free to contact Teeter with any further questions or concerns. Thank you!

Thank you for contacting Teeter, the customer did purchase this table on a bid as a blemished returned unit at a very low price. The customer did have the order shipped to North Dakota. We offered him many times to have the parts shipped to north dakota but in the short period of him having the...

table he moved to Canada. WE do not ship to Canada for free however for this customer we have decided to ship him the table to Canada at no cost. We are not able to give him a $80 refund because he purchased the unit at a discounted price and we are now having to pay over $100 in shipping to ship these parts to Canada. Please feel free to contact me with any further questions or concerns. Thank you!

June 4, 2015Revdex.com Complaint: [redacted]Teeter HangUps[redacted]Puyallup, WA 98375[redacted] RE: [redacted] Teeter customer servicehas been in contact with this customer in regards to his package and the brokencam lock. Teeter has also sent the customer a new cam lock so the...

inversiontable is Not Defective. The customer did a 30 day trial for $14.95 with freeshipping to them. Teeter does not pay for return shipping however, Teeter doesoffer a Shipping label for purchase that will have fedex come to the customershome to pick the package up at no extra charge so it is hassle free. Thecustomer is welcome to call customer service to purchase this label. Thank you and have agreat day! [redacted]Customer Service ManagerTeeter HangUps

The customer has been in a lot of contact with Teeter customer service, we have offered to send her new parts that she stated were not working correctly and she did not want them. Then we sent her a return label at no cost. Teeter apologizes that the customer feels they did not have a great Teeter...

experience as we want all of our customers to enjoy their inversion therapy. It looks like we are sending her an email label so she should have it today or no later then tomorrow, the label also comes with a free fedex pick up from your home so you do not have to take it anywhere. Please let me  know if Teeter customer service can assist any further. Thank you!

Complaint: [redacted]I am rejecting this response because:
Teeter forgets to mention that it was I who asked for Fedex overnight delivery from rep, Jessica L[redacted] after the 2nd replacement shipment was lost.  She said she would have to ask for permission so it was not Teeter that offered it initially.  
Secondly, they failed to address why the owner, Rylie T[redacted] did not call me despite my leaving 3 messages.  Does ignoring my messages show someone who cares about her customers?   It is only in an open forum they spin that they care, felt bad and that they are apologetic yet their actions belie their claims.  It’s all marketing rhetoric and I hope potential customers read my complaint and avoid doing business with Teeter.
Sincerely,[redacted]

The customer called our call center and placed an order on 09/08/2015, We called and verified that she wanted the order on 09/09/2015. We shipped the order on 09/10/2015. According to Fedex they delivered the package on 09/15/2015. We then spoke with the customer on 11/25/2015 due to the payment not...

going through. The customer told our representative that she shipped the table back to Teeter. The Rep asked her to provide a tracking number so we can get the proof into her account and close it. The customer told the rep that she actually refused it on 10/18/2015. The rep then called Fedex and they verified that they do not do refusals after two weeks of delivery and we would see the tacking under the original tracking number. So we were not able to close the account. The customer then did numerous charge backs with her account. As we have stated to the customer before, if the customer can provide a tracking number that will show we have received the package back to our facility then we will be happy to refund and close her account. We are not at all trying to upset anyone however, we cant refund an account when the customer clearly still has the product. Please let me know if I can assist any further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: exactly so they do have the tracking number of the package because it is the same that they sent to my address and it the same was use to refuse the package they just got the the reciving office of my building and took it back to them so no reason why asking me a tracking number that they do have I request to have this fix and close this asap I want my money back they have to be responsable for their operating system issues it is not my fault I do not have this equipment for there for I have nothing to pay them and its been months without them refund the money they took out of my account!!! Please officer help me have them return my money this is money I could use for my medicine thank youSincerely,[redacted]