Teezily Reviews (%countItem)
Teezily Rating
Address: 80 State St, Albany, New York, United States, 12207
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Address: 80 State St, Albany, New York, United States, 12207
Phone: |
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Web: |
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Add contact information for Teezily
I ordered a t-shirt (***) in late March or early April, and my card was charged at that time. I received an email on Apr 9 that my order was "in the print shop and will be shipped as soon as it's ready." I still haven't received it or heard anything, and after inquiring about it on July 21, I received an apparent automated email response on July 23 stating "Your case is still currently under review." I've heard nothing, and after reading the multiple negative reviews for similar experiences, I am making this complaint to you. My order number is *** My next step will be to contact *** bank, my credit card company, and make a complaint for fraudulent billing.
Thank you in advance
We have received your claim for order *** and we are extremely sorry that you did not receive your product.
There was indeed a technical problem that your order was not properly synced in our system.
Therefore we will process a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
I ordered a shirt for my son I haven't received it yet I have tried calling and haven't got a response. I would like to get my money back if possible.
Dear Ms, Franzi,
We have received your claim for order number *. Please accept our apology that your request was not handled by our customer service number.
There was indeed a delay in production of your order, which was supposed to dispatched in 3-5 days after purchasing. We are sorry for the inconvenience, however we are currently facing a high level of demandes which has caused delays in sending your item.
Therefore, we will process to refund you.
We would like to inform you that your order was sent on the Sunday 14 July 2019, from France using the local postal service, la Poste.
If you do not want the product anymore, please refuse it on delivery so that it will be returned to us.
Thank you for your understanding,
Kind regards
I ordered a tshirt May 17, 2019, says it shipped on May 30, never rec'd. I notified them June 25 via their website that I still have not rec'd and would like a full refund. They contacted me back via email on June 27 confirming to me the item shipped and they asked me to respond verifying the ship to address. I did so same day. Had not heard back, so July 7 I sent a follow up email and have not heard back from that one either.
We are very sorry that your request was not properly handled by our customer service.
Regarding your claim for the missing order, reference number *, unfortunately, we have to assume that your order has got lost in the post.
Please accept our sincerest apologies for this inconvenience, and please know that this situation is an unfortunate mistake outside of our control.
Therefore, we will process to refund you.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Again, we are sorry for the inconvenience.
Kind regards
I made an order for Father’s Day on April 20th, thinking that surely two months would be ample time for production and delivery. Almost a month later, on 5/15 I received notice that the item was shipped and should be 5-9 business days. After 12 business days I contacted via their website contact form (because no one answered the US phone number) because I had not received it. The address on my order is correct, although they list the zip code before the city/state. They did not address my inquiry and responded to “send more information” even though I supplied it on the form. I responded again and asked for either proof that it was shipped or a refund. haven’t heard back or received it yet, and I’m pretty sure it’s not going to get here by Father’s Day.
Dear ***,We confirm that your order O-*has been sent on Wednesday 15 May 2019.Regrettably, sometimes items are lost in the post, and we have to assume that in this instance the same has happened to your parcel.Please accept our sincerest apologies for this inconvenience, and please know that this situation is an unfortunate mistake outside of our control, given that we sent your delivery correctly to the Postal Service.As a result, we will process a full refund for your order. Your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
Placed an order (#O-*) with this company last month, and have tried numerous times to contact by email /phone for an update and no luck. And I still havent gotten my order yet. This company is a scam and needs to be shut down ASAP.
Dear Mrs ***,
Please except our sincerest apology for the late expedition of your order O-*
We can inform you that your order was sent on June 6th 2019 and it should have reached you now.
But if it hasn't, we have to assume that your order has got lost in the post.
Could you please confirm if you have received the package? If not, we will process a full refund for your order.
We are very sorry for the inconvenience.
Best regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. and also, I have received my package.
Regards
I purchased a onesie on 4/28/2019 for $24.95 from Finekick/Teezily. It cleared my bank account on 4/30/2019. I've emailed the company 3 times ( 5/25, 5/28, 5/31 ) with only an automated response that my email was received. I still have not received the item I ordered, nor have I received any explanation as to why it still have not been received. I'm starting to think there is no onesie and this is just what they do, steal from consumers. I would still like the item I ordered, but if not I'd like my money back. This has been way too long.
Dear ***,We confirm that your order O-*** has been sent on Thursday 16 May 2019 and we are sorry that it has not reached you yet. Regrettably, sometimes items are lost in the post, and we have to assume that in this instance the same has happened to your parcel.Please accept our sincerest apologies for this inconvenience, and please know that this situation is an unfortunate mistake outside of our control, given that we sent your delivery correctly to the Postal Service.Therefore, we will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
I ordered a baby onesie as a gift for Mother's Day. The product was delivered after the holiday. More importantly, the product that was delivered does not match the image on your website. The gray text of the design is not legible. I've reached out to customer service via website *** e-mail system providing an image of the product and received a reply 5 days later not addressing the issue or next steps to resolve. I've reached out twice more and not received a reply. When trying to call on the US provided phone number, no one answers for Customer Service support.
Thank you for contacting us.
Having seen your photos of the item in question, we are extremely sorry that the item you received is not as ordered.
Trust that this is a rare occurrence and that the vast majority of our orders meet our high standards.As a result, we will process a full refund for your order ***
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Placed an order for a mother's day onsie on April 18th 2019 almost a month ago and I still haven't received my order or any repsonse to emails regarding the order I have yet to receive.
We confirm that your order *** has been dispatched on May 04, as in the email we informed you.
Regarding your claim for the missing order, unfortunately, we have to assume that your order has got lost in the post.
Please accept our sincerest apologies for this inconvenience, and please know that this situation is an unfortunate mistake outside of our control.
A a result, we will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered a Mother's Day gift for a first time mom on April 24. Teezily's payment cleared my account on April 27. I have yet to receive the gift. Plus, no one will respond to my emails.
Dear ***,
Thank you for contacting us. We have received your claim for order number ***.
We are happy to inform you that your order was sent on the Thursday 16 May 2019, from France using the local postal service, la Poste, and so you will receive it very soon.
In case of absence upon delivery, the postman will leave you a delivery notification to inform you of where to collect your order.
We are very sorry for the delay in production of your order. As a goodwill gesture, we will offer you a refund for your shipping cost. The amount of $ 4.90 will be transferred to your Paypal account.
We thank you for ordering and are sure you will be really happy with your product.
Kind regards
I placed an order on April 15th 2019 from this business advertising Mother’s Day gifts this the promise of delivery on time for mother’s day. They took my money as soon as the purchase was made. About an hour later I got an email confirmation about my purchase and it also stated tracking updates would be available within 24 hours I waited until April 24th 2019 which is 12 days later and checked my update and it said it was still in the print shop. So I email the company and magically within minutes the status switched to shipped which was on April 24th 2019. I got an email about an hour later saying depending on my carrier my package should arrive between 5 to 9 business days. Which I thought no big deal at least it shipped. So arrival according to them should of been no later then May 7th 2019. So May 7th comes around and I receive nothing. May 8th nothing. May 9th nothing. So I email the company 3 times no response. So I got back on face book to their website where I made the purchase and send them a message and they blocked me. My fiancé also messaged them and she is now blocked as well. So now it’s may 15th way passed mother’s day and I still haven’t received what I purchased. I looked at their reviews for this product and hundreds of other fathers just like me got scammed and blocked. You can’t take a mother’s first mother’s day back she only gets one! I am very unhappy with how I was “ guaranteed” a product before mothers days I ordered almost a month in advance. And never received it and got blown off without any responses. I will never purchase from this company again and I want my money back !
Dear *,
Regarding your claim for the order, reference number *, unfortunately, we have to assume that your order has got lost in the post.
Please accept our sincerest apologies for this inconvenience, and please know that this situation is an unfortunate mistake outside of our control as the package has been dispatched on Tuesday 30 April 2019.
Therefore, we will proceed a full refund for your order.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
Item never arrived and customer support does not refund to messages. I had to file a claim to get my money back.
I have ordered "onesie" for Mothers Day and paid extra for being able to track and expedite. After 12 days since nothing arrived I did checked website and it was showing that was sent to printing. What is a point to pay extra for expediting? I did e mailed them if they not gonna deliver by Mothers Day to cancel the order. Nobody ever replies. I have called and was on hold with no answer at all. I have asked for a refund if my items were not going to be delivered. I have asked for any kind of response. So far...nothing!!! All of the sudden e mail comes that order is shipping. I was thinking it is Friday maybe they will ship 2nd Day Air to arrive by Saturday before Mothers Day. They messed up they should. And I did stated if you not going to deliver by Mothers Day please cancel the order.
Dear Tomiwaszuk,
We have received your claim for order number*
Please accept our sincerest apology for the delay, as we are facing high demand for the season.
Therefore, we will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your understanding.
Kind regards
Ordered an item for mother's day from their site *** on April 24, and based on their countdown timer on the item, I had thought I had enough time for shipping on time. I've tried contacting them multiple times and have not received my item.
Dear ***,
We have received your claim for order number o-5G5QF.
Please accept our sincerest apology for the delay, as we are facing high demand for the season.
Therefore, we will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your understanding.
Kind regards
Revdex.com:
I got a full refund. Thanks. Could not get a response from the company otherwise.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I placed an order for a onesie for my daughter for her first mothers day. They advertised that orders would be shipped in 3 to 6 days. I ordered the item on 4/28 and as of today, the item is still in print status. I have sent numerous emails to this company and the only response I get it is someone will get back to me shortly. I have not received a response from anyone regarding my order. I requested a full refund since its obvious my daughter will not be receiving her gift. I don't think its right that they are able to immediately take your money and never respond when you make an inquiry on that order. It makes me feel I've been scammed!
I am writing to you regarding your order number ***.
Please accept our sincerest apology for the delay in production of your order, due to the high demande we are facing for this season.
As a result, we will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
This company is a joke. I ordered a Mother's Day onesie for my granddaughter May 3. Paid an extra 3.50 for expedited shipping and tracking. It's now May 11th. Obviously not gonna get this in time for Mother's Day. This makes me mad, as it's my daughters first Mother's Day. I wish I had read the reviews before ordering. This company does not respond to emails. (I've tried) and the US phone number is not in service.
I am writing to you regarding your order number ***.
Please accept our sincerest apology for the delay in production of your order, due to the high demande we are facing for this season.Therefore, we will proceed to offer you a full refund. Your refund is currently being processed and your account will be credited within the next 5 working days.Thank you for your patience and understanding.Kind regards
Ordered a onsie from this site that was advertised on ***. I paid for "fast delivery" option as well. It has been over 2 weeks and has not even shipped yet. I have emailed them to get an update and have not heard from them in over a week. I have tried calling them for the last 3 days and have spent over an hour each day trying to get a hold of someone and no answer. They have charged my credit card.
I am writing to you regarding the refund of order number ***.
Please accept our sincerest apology for the delay in production of your order, due to the high demande we are facing for this season.
Therefore, we will proceed to offer you a full refund. Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
I ordered an item from them online. I paid $28.35. I have never received it and I have been unable to get them to respond to my emails. There is no phone number listed to reach them for customer service issues. Only an email address.
I am writing to you regarding the refund of order number ***.
Please accept our sincerest apology for the delay in production of your order, due to the high demande we are facing for this season.
Therefore, we will proceed to offer you a full refund. Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
order # ***, ordered a shirt on May 1, 2019 paid extra to have it printed next day never recvd any kind of confirmation email, emailed them 3 times no response called 4 times on hold for over 30 mins then the phone disconnects. needed this shirt for mothers day for my daughter shipping is to her address in CA. took my money on May 1
Dear ***Thank you for contacting us. We have received your claim for order number ***.Having double checked your order, I can confirm that your order is still at our warehouse being prepared for shipment. We are sorry for the inconvenience, however we are currently facing a high level of orders which has caused delays in sending your item.Accordingly, we will proceed to offer you a full refund. Your refund is currently being processed and your account will be credited within the next 5 working days.We thank you for your patience and understanding.Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will wait for the refund hopefully I get it soon it shouldnt take that long since they took my money right away
Regards
I ordered a childs onsie on 4/16/19. I paid for fast delivery with shipping. on 4/25 I reached out via *** and they said it was just waiting on quality check and would be sent out. it is now 5/7/19 and I still do not have the product and all they keep saying is it will be shipped very soon. It is suppose to arrive before mothers day. They will not give any detailed information as to what is going on. I see numerous complaints on this company. I try to call the phone number on the website for the US and it just does a prerecording for about 22 minutes then goes silent. I have emailed twice with no response. Customer service is horrible
Thank you for contacting us. We have received your claim for order number ***.
Please accept our sincerest apology for the delay in production of your order, due to a technical problem with our printer.
We will proceed to offer you a full refund.
Your refund is currently being processed and your account will be credited within the next 5 working days.
Thank you for your patience and understanding.
Kind regards
I have ordered 4 items on 4/25/19 and paid extra for being able to track and expedite. It is now 5/6/19 and I have emailed them 3 times to find out where my order is at and nobody ever replies. I have called and was on hold with no answer at all. I have asked for a refund if my items were not going to be delivered. I have asked for any kind of response. So far...nothing!!!
Dear ***,Thank you for contacting us. We have received your claim for orders number O-GEJL1, O-GF9WF, O-VDPFH, O-MSZ07H.Please accept our sincerest apology for the delay in production of your orders, due to a shortage of stock for the baby onsies.
I confirm that the two round neck t-shirts woman have been dispatched and expect to reach you soon.
As for the onesies, we will proceed to offer you a full refund.Your refund is currently being processed and your account will be credited within the next 5 working days.Thank you for your patience and understanding.Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The t-shirt and onsie were purchased together as a pair so the mom and baby would match. That was the whole point of advertisement and my purchases. I will need to find a replacement for this and do not want T-shirt’s that will not match each other. I request a full refund!
Regards
Dear ***,Thank you for your message and again we are very sorry for this issue.Your refund for order O-GEJL1 and O-VDPFH is currently being processed and your account will be credited within the next 5 working days.Thank you for your patience and understanding.Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as it actually happens. This company has not done anything timely. I still have not seen the refund from the other two orders I had so...
Regards