Teleflora

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Hello, In regards to this complaint, the florist attempted the delivery different times and tagged the door asking the recipient to call them regarding their floral giftThe florist also left several message on the recipients phone asking them to call them regarding the deliveryThe florist did make the delivery on 5/13/at 2:15pm and left it at the front door and since the customer did not give the florist their permission to leave the arrangement, I have issued the customer a full refund in the amount of $on 5/2/I have also emailed the customer the refund as well If you have any other concerns regarding this complaint, please do not hesitate to contact us Thank you, [redacted] Teleflora

I submitted an online order on July 23, for same day delivery, put in the recipients address to confirm it was within service area and made my paymentOn July 24, the delivery had yet to been madeI called and was told the florist expected to deliver was not open and they made a new delivery date of July 25, and they were going to use a different companyThe evening of July 25th rolled around and there had yet to be a delivery once againI spoke to Juanita on the 26th and she said it had been delivered and she was going to get a varification from the florist on who signed for it and whenJuanita stated I would get a call from Teleflora on July 27th with this informationJuly 27th after lunch time I still had not received a call so I took it upon myself to callAnother girl answered my call this time and she would handle this herselfThat in fact what Juanita told me was wrong and there was no deliveryI called Teleflora back that afternoon to see what had happened and I got Juanita on the phone againThis time she informs me that no florist deliver to the area of Las Vegas I neededThis could had been taken care of when I entered the recipients address on July 23rd and not given the RUN AROUND and continued to be LIED toI had a very important delivery for a dear friend of mine to make her birthday specialTeleflora made this the worst experience I have ever had with an online delivery serviceI was promised to get a 50% off next time I made a delivery (never got that email coupon) and refundThat's great and all but they did not do what they should had done in the frost place and made the delivery

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Hello, In regards to this complaint, I have issued a full refund in the amount of $on 5/21/for the wrong product being deliveredI have also emailed the customer the refund In regards to the Service Fee, our Service Fee is $but our Service Fees increase the closer it gets to a Major Holiday, like Mother's DayThat is why the customer was charged $for the Service Fee If you have further concerns regarding this issue, please do not hesitate to contact us Thank you, [redacted] Teleflora

I am very sorry for any inconvenienceI have reviewed your order and can confirm your arrangement was delivered on ' / I am very sorry you were displeased with the serviceAs a token of our regret I can confrim a 50% refund was issued to your order of 2/You should see your refund in 2-business days, or by the 9thAgain, please accept our deepest apologies regarding this matter

Horriblemy husband ordered flowera for me before I leave town for months trying to be sweetGot the flowers at work, we both work for the same company and he was embarrassedThe flowers were supposed to be roses in the shape of a heart surrounded by babies breath, looked absolutely beautiful in the photoI received maybe carnations, half of them were dead and smushedThe were not in the shape of heart they were just thrown in a vaseMy husband called to see what the company would do and they refused to do anything more than a 50% refundI didnt even get what was ordered, he paid over 70$ for carnations...absolutley absurd and the company could have cared lessHighly suggest taking your busineas elsewherePhotos give advertisement

***See Attached***

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Hello, In regards to this complaint, I have issued the customer a full refund in the amount of [redacted] I have also emailed the customer the refundWe do apologize for the delay of this deliveryThe delivery was completed on [redacted] at [redacted] If you have further questions regarding this complaint, please do not hesitate to contact us Thank you, [redacted] Teleflora

I am so sorry your order was not delivered to [redacted] I have reviewed your ore r a n d can confirm a full refund of $61.93, was issued to your orderYou should see your refund in 2-business days, or by the 5th.Again, please accept our most sincere apologies regarding thisma t te.r

Hello ***, Please advise of our response to this customer’s concern: “We are so sorry that the florists in the area could not accept your order for deliveryThe order was canceled due to being unable to be filled, and a full refund issued on March 25thThe refund of $takes 2-
business days, depending on your bank or credit card company”Thank you, *** *Teleflora’s Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I ordered flowers from Teleflora.com that were to be delivered to a friend the following dayTeleflora LIED to me and said that they had been delivered, and even asked if I wanted a confirmation of the delivery ( which I never received)The flowers were never deliveredI canceled my order and got my money back, but decided to contact them through they're "corporate office" to let someone higher up know about the problemAs of this moment, I have NOT RECEIVED ANY RESPONSEI did not want anything from them, just an acknowledgment of the problem and they're action to correct it so that it doesn't happen to someone elseApparently, they want the consumers money, but feel no obligation to fulfill they're commitmentsIn my opinion, CONSUMERS BEWARE!! There are thousands of other florists to choose from, don't waste your time or money with Teleflora!

Please accept our apologies for causing you inconvenience with this orderWe have applied a refund of $to your accountPlease allow 2-business days to process and the refund should appear on your next billing statementIt has been my pleasure to assist you and we look forward to serving
your floral needs in the future

I ordered Teleflora's Enchanted Cottage floral arrangement online on Tuesday, May 3rd for delivery to my mom on Friday, May 6th for Mother's Day Teleflora sent me a confirmation email on the 3rd and billed my checking account on May 5th for $ No other communication was made
When I spoke to my mom on May 8th to ask how she liked her flowers, she said she hadn't received any I called Teleflora's customer service department, and waited over minutes for an agent, who then could not locate my order using the number sent to me in the confirmation email (XXXXXXXXX) The agent finally located my order via the zip code, and said that the order number had been changed to XXXXXXXXXX, and that the order was "with a florist", and should be delivered by the end of the day (days after I'd originally requested the order to be delivered) When I asked for the florist's contact information, she said that it was against their policy to supply this information, and when I asked her how I could be certain that the florist was actually going to deliver the order, she offered to put me on hold while she called the florist When she got back with me, she said the florist didn't answer but that this indicated that they were out making deliveries
On Monday evening, May 9th, I contacted my mom again who said she still hadn't gotten any flowers So, on Tuesday, May 10th, I called Teleflora's customer service department, again waiting for over minutes to speak to an agent, who again said the order was still with the florist I voiced my frustration, cancelled the order, and was promised a refund, which I am still awaiting Teleflora was in no way proactive about ensuring my satisfaction, and hasn't followed up to inform me what went wrong or to offer an apology

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello,
In regards to this complaint, this order has been canceled and a full refund in the amount of $was issued on 12/21/I have emailed the customer the refund as well
In regards to the florist, we have contracts with our
florist and per those contracts we are not allowed to release their information
If you have further concerns, please do not hesitate to contact us
Thank you,
*** ***
Teleflora
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for affirmation of the refund in a letter, not an e-mailI have not received a letter sent to my addressI would still like to have the name of the floristAs I explained in my complaint, the florist lied twice, first in an e-mail saying the flowers had been delivered by hand; second in a comment from the Teleflora supervisor saying that the florist had left a note at my sister's house and my sister called to say she would pick up the flowersThat was a lie
Final Business Response /* (4000, 9, 2016/01/11) */
Hello,
We responded to this complaint, (XXXXXXXX) on 12/29/The customer was issued a full refund of $on 12/21/and the customer was also emailed the refund as well
Thank you,
*** ***
Teleflora
Final Consumer Response /* (4200, 11, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an e-mail saying that my refund would appear on my next credit card accountAlso, Teleflora representative said they could not give the name of the florist
I asked for a mailed letter, something on paper and printed and signed from themThey have not done this

I have ordered flowers for my mom on a few different occasions, and each time she recieved them, they would all look totally different and much much smaller than what was orderedFor Mother's day I ordered a deluxe bouquet for $& she recieved a bouquet smaller than the standard bouquet...RIP OF! I'm done with Teleflora

I ordered a Christmas centerpiece on 12/18/to be delivered on 12/21/On Christmas Day I found out the centerpiece was never deliveredMy credit card had been charged at that timeFor the last eleven days I have been trying to find out why the centerpiece was not deliveredI have spoken to two people on the phone and have sent several emails with no answersThe first person told me the delivery address was outside of the florist delivery areaIf that was the case why didn't Telefora continue to contact a Florist who could deliver to that addressI have sent flowers to this address for several years with no problemThe second person I talked to told me that delivery area was not the problem and she would call me backWhich has not happenedI don't understand why I was not notified of a problem at the time the order was placed.I would have gladly gone through another company to ensure my Christmas gift was deliveredToday I checked and my credit card has been refundedSo, I don't have to worry about that anymore but I am still very frustrated with the customer service I have receivedI was so surprised to see so many negative reviews and complains of your company on social mediaI only wish I would have checked the reviews before I placed my orderI can tell you from now on I will deal with a local florist, instead of a large company
I hope you will do something about your customer service so no one else has to go through this frustration
Thank you, *** ***

I ordered flowers online to be delivered the same day 2/13/Received a confirmation email of hand delivery that evening, but we never got the flowersEven now, days later haven't received them! !! I've called times and been told lies after lies, received an email apologizing today and that they would deliver ias soon as possible NothingI was even told today the truck was out for delivery

Paid Teleflora to deliver flowers to a niece in the hospital on 1/15/Quality was terrible and took photo as proofDisputed credit card charge with Chase bank and Teleflora said to contact them direct to resolve and we followed upReceived email from Bernardo M./Customer Services on 3/22/stated a full refund for the charge would be posted to our account in 2-business days it did not happenFollowed up with Mary L./Customer Services on 4/14/and received email saying our complaint would be forwarded to a different department to work onOn 4/15/spoke with Carey then Marie and after several unsuccessful attempts to resolve then spoke to Keith (Supervisor)Keith said a full refund would be applied to the credit card account in 5-business days and an email send to my email address to confirmNeither the refund or email were sentContacted Chase bank again, disputed the charge again, and tis time we received a credit for charge

International fee is not disclosed on your receipt of payment/confirmation of orderDoes not allow customer to authorize this transaction fee

I am rejecting Teleflora's response. The florist I ordered from in Spencer's in Winchester TN advised I contact Teleflora for a refund, since he is a store that carries their product, I am not & will not ever use Teleflora or an associated retail location again. They do not...

deliver what is advertised on their websites. All they are doing is passing the buck. THEY should stand behind their retail representatives.Very disappointed
Thank you,
[redacted]