Our customer's first bluum box is out for delivery as of today 6/*/and was shipped out normally as promised at the end of MayAs noted on the tracking page of your box (screenshot attached), there has been flooding across the US which has caused many delays in shippingWe could not foresee
flooding delaying her box being shipped from our *** warehouse to her in ***As promised from customer service, her subscription has been cancelled and she has been refunded for the remaining boxes in her subscription minus any early cancellation fees we usually chargeThank you and sincere apologies for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
As you can see from the attachment, the auto generated response says "we have received your request"It does not make any promises nor confirms the subscription is cancelledcancel requests aren't made via customer service and are actually submitted to ***Cancel instructions are then sent to the customers to process and take cancel surveyThe June renewal charge was refunded when we cancelled the subscription earlierThanks
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I requested my account be closed AND to recieve the $that was charged to my account on 6/*/after closing the account originally (request was sent 5/*/15) I have attached Bluum's original response to my request for cancellation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been told this by the company, and Janay, on numerous occasions. She always says her technicians are working on it. I don't see why it is such a hard task to be removed from the promotional email list. After further investigation, there are a number of other unhappy former customers that are having the same problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our customer service team would've been more than happy to assist with any cancellation requests or complications associated with our customer's account but we have received none. Her bluum subscription has been cancelled per request.
As requested, we have cancelled all future shipments however the July bluum box has already gone out and there is no way to stop it. We have also refunded customer card for the remaining two months in the renewed subscription term. Please view our return policy- [Does bluum accept returns?](https://support.bluum.com/hc/en-us/articles/203306100-Does-bluum-accep...⇄ and early termination policy - [Cancellation Policy](https://support.bluum.com/hc/en-us/articles/203306030-Cancellation-Polic...⇄ Only after receiving the returned box can we issue any other charges.
Customer placed original order on 6/*/2015 for a monthly term. Her order confirmation informed her that her subscription would renew on 7/*/2015. On 6/**/2015 the customer upgraded to a 6-month term to start on 7/*/2015 and run until 12/2015. On 1/*/2016 her subscription renewed again as noted that...
it will. Her account stated her renewal date. She never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/2016. Customer service received an email from the customer on Monday and responded within 24 hours as we do all of our customers. We advised the customer that since she did not cancel the subscription her January box was completed and shipped. We also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $25 early termination fee will be deducted from any refund. Our terms state that all refund requests must be made within 24 hours of the initial charge. The box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to view. We are more than willing to help our customers resolve any issues :)
Each time customer calls or emails bluum, we respond with a call back and confirmation email but we receive no response as to these attempts. We have attached screenshots of the tickets/communications. As usual, our customer service team is happy to help resolve all issues. We will try calling her...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This still does not address the false advertising issue with clearly advertising 2 of an item and then claiming I should have only expected one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer does not have to call customer service to cancel service. The customer had access to cancel from her account to schedule the cancellation before the renewal date. We received a call and email after she had already been charged for the new month and the box was created. She requested to...
cancel and refund the charge, customer never logged into the account to cancel before the 5/*/2016 renewal date which explains the charge, however did login and cancel as of 6/*/2016, we confirmed the cancellation. Customer then replied back that she did not want the box and as a courtesy we refunded the charge on 5/**/2016 even though the box was not returned. All cancellation instructions and policy is located on the website for all customers to review.
The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experience. Our records indicate our customer submitted her 1st cancel request to our automated system on 6/**/15 and was sent a follow up confirmation of receipt of her request and cancel...
instructions on 6/**/15. Our customer did open the instructional email but neglected to follow the instructions included. This is why her 3 month auto recurring bluum subscription renewed for the second time on 7/*/15. On 7/**/15 our customer submitted another cancel request and was sent instructions again on 7/**/15, but this time the email was opened and instructions were followed. Her account currently shows that she has suspended all future subscription renewals after this most recent term. Her subscription will be automatically ended on 10/*/15 so she will receive all 3 boxes in her renewed term (July bluum box currently on the way) and no other activity. Thank you!
Our customer service team would never neglect customer related inquiries and issues. Please see attached screenshot of the communications between bluum and the customer. These are from 10/*/15.
Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issues. For her 10 month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least 1 item for herself), a...
handcrafted rattle and milestone development stickers. All items included are age appropriate as noted from each manufacturer and since she selected the option of getting 1 item for herself on her bluum account, we sent her an item too. When the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense). We also added $10.00 store credit to her account so that she could at least choose other items she wanted even though she originally paid only $14.50 for the ENTIRE box. We feel we acted both fairly and honestly when dealing with her and since then, no other action has been taken. The customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any time. Thanks
The August gift box for [redacted]r, ordered on 8/**/2016 was shipped on 8/**/2016 and delivered on 8/**/2016 (In/At Mailbox) to the address provided by [redacted] in Watertown, MA. The customer was provided all of the delivery details and since the box shows that it was delivered, the gift...
giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facility. There was no error from Bluum as the box was shipped to the correct address provided by the customer. Thank you for your time.
All bluum subscriptions renew at the end of term unless cancelled before the renewal date. At the time of ordering you are informed the the subscription will renew. The Groupon offer also stated that the subscription will renew and needs to cancelled before the term end. Since the subscription was...
not cancelled before the renewal date, the subscription did renew for another term. The cancellation policy in noted on the website that any subscription terminated before the end of term will receive a $25 cancellation fee plus the cost of all boxes created. The difference will then be refunded. Our customer service team is happy to help as much as possible to resolve and issues.
Our customer's first bluum box is out for delivery as of today 6/*/and was shipped out normally as promised at the end of MayAs noted on the tracking page of your box (screenshot attached), there has been flooding across the US which has caused many delays in shippingWe could not foresee
flooding delaying her box being shipped from our *** warehouse to her in ***As promised from customer service, her subscription has been cancelled and she has been refunded for the remaining boxes in her subscription minus any early cancellation fees we usually chargeThank you and sincere apologies for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
As you can see from the attachment, the auto generated response says "we have received your request"It does not make any promises nor confirms the subscription is cancelledcancel requests aren't made via customer service and are actually submitted to ***Cancel instructions are then sent to the customers to process and take cancel surveyThe June renewal charge was refunded when we cancelled the subscription earlierThanks
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I requested my account be closed AND to recieve the $that was charged to my account on 6/*/after closing the account originally (request was sent 5/*/15) I have attached Bluum's original response to my request for cancellation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our customer service team resolved the customer's issues before this complaint was received at bluum
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been told this by the company, and Janay, on numerous occasions. She always says her technicians are working on it. I don't see why it is such a hard task to be removed from the promotional email list. After further investigation, there are a number of other unhappy former customers that are having the same problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our customer service team would've been more than happy to assist with any cancellation requests or complications associated with our customer's account but we have received none. Her bluum subscription has been cancelled per request.
As requested, we have cancelled all future shipments however the July bluum box has already gone out and there is no way to stop it. We have also refunded customer card for the remaining two months in the renewed subscription term. Please view our return policy- [Does bluum accept returns?](https://support.bluum.com/hc/en-us/articles/203306100-Does-bluum-accep...⇄ and early termination policy - [Cancellation Policy](https://support.bluum.com/hc/en-us/articles/203306030-Cancellation-Polic...⇄ Only after receiving the returned box can we issue any other charges.
Customer placed original order on 6/*/2015 for a monthly term. Her order confirmation informed her that her subscription would renew on 7/*/2015. On 6/**/2015 the customer upgraded to a 6-month term to start on 7/*/2015 and run until 12/2015. On 1/*/2016 her subscription renewed again as noted that...
it will. Her account stated her renewal date. She never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/2016. Customer service received an email from the customer on Monday and responded within 24 hours as we do all of our customers. We advised the customer that since she did not cancel the subscription her January box was completed and shipped. We also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $25 early termination fee will be deducted from any refund. Our terms state that all refund requests must be made within 24 hours of the initial charge. The box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to view. We are more than willing to help our customers resolve any issues :)
Each time customer calls or emails bluum, we respond with a call back and confirmation email but we receive no response as to these attempts. We have attached screenshots of the tickets/communications. As usual, our customer service team is happy to help resolve all issues. We will try calling her...
back today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This still does not address the false advertising issue with clearly advertising 2 of an item and then claiming I should have only expected one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer's bluum up order will be shipped out free of charge and will should be delivered shortly. Thank you for bluuming.
Customer does not have to call customer service to cancel service. The customer had access to cancel from her account to schedule the cancellation before the renewal date. We received a call and email after she had already been charged for the new month and the box was created. She requested to...
cancel and refund the charge, customer never logged into the account to cancel before the 5/*/2016 renewal date which explains the charge, however did login and cancel as of 6/*/2016, we confirmed the cancellation. Customer then replied back that she did not want the box and as a courtesy we refunded the charge on 5/**/2016 even though the box was not returned. All cancellation instructions and policy is located on the website for all customers to review.
The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experience. Our records indicate our customer submitted her 1st cancel request to our automated system on 6/**/15 and was sent a follow up confirmation of receipt of her request and cancel...
instructions on 6/**/15. Our customer did open the instructional email but neglected to follow the instructions included. This is why her 3 month auto recurring bluum subscription renewed for the second time on 7/*/15. On 7/**/15 our customer submitted another cancel request and was sent instructions again on 7/**/15, but this time the email was opened and instructions were followed. Her account currently shows that she has suspended all future subscription renewals after this most recent term. Her subscription will be automatically ended on 10/*/15 so she will receive all 3 boxes in her renewed term (July bluum box currently on the way) and no other activity. Thank you!
Our customer service team would never neglect customer related inquiries and issues. Please see attached screenshot of the communications between bluum and the customer. These are from 10/*/15.
Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issues. For her 10 month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least 1 item for herself), a...
handcrafted rattle and milestone development stickers. All items included are age appropriate as noted from each manufacturer and since she selected the option of getting 1 item for herself on her bluum account, we sent her an item too. When the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense). We also added $10.00 store credit to her account so that she could at least choose other items she wanted even though she originally paid only $14.50 for the ENTIRE box. We feel we acted both fairly and honestly when dealing with her and since then, no other action has been taken. The customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any time. Thanks
The August gift box for [redacted]r, ordered on 8/**/2016 was shipped on 8/**/2016 and delivered on 8/**/2016 (In/At Mailbox) to the address provided by [redacted] in Watertown, MA. The customer was provided all of the delivery details and since the box shows that it was delivered, the gift...
giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facility. There was no error from Bluum as the box was shipped to the correct address provided by the customer. Thank you for your time.
All bluum subscriptions renew at the end of term unless cancelled before the renewal date. At the time of ordering you are informed the the subscription will renew. The Groupon offer also stated that the subscription will renew and needs to cancelled before the term end. Since the subscription was...
not cancelled before the renewal date, the subscription did renew for another term. The cancellation policy in noted on the website that any subscription terminated before the end of term will receive a $25 cancellation fee plus the cost of all boxes created. The difference will then be refunded. Our customer service team is happy to help as much as possible to resolve and issues.