We're honestly not sure why this is a complaint. The customer has already cancelled their bluum subscription independently and no other action is needed. We also see no other emails from the customer to customer service since her first one in July 2015 which only ask about shipping status.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did not realize the $27.00 was a charge for an additional box that was sent this month (outside my 6 month commitment). This is perfectly fine :) and I am thankful to have the issue resolved.
Sincerely,
[redacted]
Our customer service team responded to the customer regarding her items. We promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes 1 at a time and not in pairs. She may even review the product information from the brand and see...
this. We've gone ahead and updated our own product description to ensure there is no confusion about what is included. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another email from them today, March **, 2016 at 5:13 AM. I got another one Tuesday, March **, 2016. They continually send me promotional emails even after I've been reassured by Janay at Bluum that I have been removed from all email lists. I don't understand how it can possibly be this hard to get my email out of their system so I quit getting emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Bluum regarding complaint ID [redacted].Sincerely,[redacted]
We're honestly not sure why this is a complaint. The customer has already cancelled their bluum subscription independently and no other action is needed. We also see no other emails from the customer to customer service since her first one in July 2015 which only ask about shipping status.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did not realize the $27.00 was a charge for an additional box that was sent this month (outside my 6 month commitment). This is perfectly fine :) and I am thankful to have the issue resolved.
Sincerely,
[redacted]
Our customer service team responded to the customer regarding her items. We promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes 1 at a time and not in pairs. She may even review the product information from the brand and see...
this. We've gone ahead and updated our own product description to ensure there is no confusion about what is included. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another email from them today, March **, 2016 at 5:13 AM. I got another one Tuesday, March **, 2016. They continually send me promotional emails even after I've been reassured by Janay at Bluum that I have been removed from all email lists. I don't understand how it can possibly be this hard to get my email out of their system so I quit getting emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]