Telogis Inc

We sincerely apologize that Mr*** was contacted again by the collections teamWe're looking into this now, but from what we understand the collection agency has been notified that this situation has been resolved and Mr*** should not be receiving additional calls or correspondence

Good afternoon. The vehicle hardware units that were returned by Mr*** have been received and the Telogis team is working with accounting to have the credit issued this week, at which point we will be all settledWe appreciate Mr***'s patience and partnership and encourage him to let us know if there's anything more we can do to be helpful.Thank you

Dear Mr***, Thank you for bringing your issue to your attentionWe've been in touch with our account team and understand that we've come to an agreement regarding invoices that cover the last two months and that your issue has been resolvedPlease let us know if there is anything more that
we can do for youThank you for your patience and for your partnership.*** ***Vice President, Corporate Communications, Telogis

We have reached out to the customer with a proposed resolution that will benefit all parties. Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good morning,
Thank you for your responseI do not see evidence that our firm confirmed receipt on the email dated April 13, I will search the email records again, confirm that it was received and return the hardware unitsPlease note we will need an adequate amount of time to remove the units as these are trucks that are utilized out in the field everyday and cannot be downed all at one time so it will take us some time to get the units off the work trucksOnce we get them and send them back, I would like confirmation that you all received them and the credit is processed
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Telogis states that they have proposed a resolution !!no such proposal has ever been received. They are very deceptive and misleading. All ties have been severed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is still no resolution after I did what they requested for return of the unitsThey had, in writing, promised a $1,credit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please note that this issue should have been resolved as of April 27th when all units were returned. Please provide a credit memo for the full amount against your last invoice. We still do not have not been provided a credit.  I look forward to a quick resolution to our continued issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please supply me with confirmation that [redacted], LLC has no more outstanding invoices and that in fact, you are refunding my previous invoices for the unit not working for a year. Please mail the check to [redacted], LLC [redacted]
Regards,
[redacted]

Pursuant to Mr. [redacted]'s request for additional information/clarity, there was some confusion about the number of units that were returned, but after looking into it, we've determined we have all the necessary units and that the resolution is now in its final stages. We thank Mr. [redacted] for his partnership and patience with the process.

Dear Mr. [redacted] - We understand that our support team has been in touch with you to work through some additional negotiations, and that we have effectively altered the terms of your contract to your satisfaction. We appreciate your business and your partnership. Please reach your rep or let us know...

if there is anything more that we can do for you. Thanks again.

Telogis contacted the customer to address concerns. We explained the renewal that we proposed was a all in solution with no up front hardware fees or installation charges. We have  proactively reached out to customer over the past 2 years to make sure their service was working as expected. We...

show no record of any unresolved issues. The customer signed an agreement that has a auto renew provision.

We have resolved this issue with the customer to his satisfaction. We thank him for bringing his issue to our attention.

Responding to the complaint filed by Mr. [redacted] with [redacted]. I have reviewed the request and our interactions with the customer and given the circumstances I have authorized resolution of the issue and will be communicating directly with Mr. [redacted]  Expect this to be fully...

resolved in the next 24 hours.  Thank you[redacted]Director, WW Sales Operations = - Telogis Incwww.telogis.com +1
[redacted] (office) +1 [redacted] (mobile)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We returned the units before the date that they required. I have confirmed receipt from UPS. Telogis hailed failed to acknowledge receipt and void their invoice
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per Mr. [redacted]'s request, we'll email him in the next 24 hours to coordinate next steps and confirm we have the right phone number for him. We were receiving his voice mail, however.

we’ve come to an agreed upon resolution and both
parties are satisfied