Telogis Inc

The customer owes $689.79 for past due invoices 08/15/2014, 09/15/2014 & 10/15/2014$229.93 per month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I find this hard to believe considering I am in the office from 6 AM to 5 PM Monday through Saturday.  We have no missed calls or voicemails.  If they wish to contact me and ensure that the call goes through, you can email me at [redacted] to setup an appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Telogis,Please see attached two emails sent to you on 4-27-2016 and 5-6-2016. Theunits were delivered on April 27th pursuant to your RMA expiration deadline.You have failed and continue to fail to acknowledge receipt of the unitsdespite the proof of deliver of such units.At this moment, our records indicate you owe us a credit of $1,600.Thank  you,[redacted]

Dear Mr. [redacted]:Thank you for alerting us to your issue, and we appreciate your patience as we work to come to a resolution that works for you.According to our correspondence with you, this is the latest update: Contact with Mr. [redacted] and his team was made this week to provide information on...

where to return existing hardware units, resulting in a credit to the CT [redacted] Excavating account that would clear the existing balance. On 4.13.16 instructions were resent to ensure that next steps were agreed upon, and Mr. [redacted] acknowledged receipt. Once the hardware issues are received by Telogis, the credit will be issued immediately.Please let us know if this is your understanding as well, and if there is anything more that we can do to be helpful. We appreciate you making us aware of the difficulties you were experiencing.Kind regards,[redacted]Vice President, Corporate Communications, Telogis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.Issues have not been resolved.  I have not been contacted by anyone at Telogis regarding this matter.
Regards,
[redacted]

Good afternoon Mr. [redacted]. Thank you for bringing this to our attention. We understand that there was some confusion/miscommunication regarding the renewal of your contract around 5 additional units from last year. The current status from our team is that the units in question will be returned and...

the account settled to your satisfaction. We look forward to your continued partnership on the 8 existing units, and we apologize for any kind of difficulty this has caused you and your team. If there is anything more we can do for you, don't hesitate to contact your representative. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Very
wrong... Telogis has NOT contacted the customer until the last 2 months, after
this complaint was filed,  when they
finally acknowledged we were very unsatisfied and possibly looking at other
service providers.  Then we have been
called by at least 6 different representatives all claiming they were
managers!!  The only response was after
they learned of possible termination of service, and that response was
definitely more REACTIVE than proactive!..    
As a matter of fact, over the last several years, we have contacted
Telogis numerous times and asked for assistance on different matters from billing,
non-reporting units, website issues, and the only response was either an
automated "a representative will contact you shortly" or no response
at all.  They couldn't even get billing
issues corrected!... 
Telogis
obviously has had other complaints the same as ours (see Revdex.com complaint dated
07-24-14) that have been resolved by simply parting ways with zero (0) funds
due and a full release from any alleged contractual obligation.  Our account was paid through October 31,
2014 and we requested termination effective November 1, 2014 and it is best
just left at that, with no funds due in either direction. 
Regards,
[redacted]

We appreciate Mr. [redacted] bringing his issue to our attention, and are currently in the process of resolving this complaint in the coming days with our account management team. If there is anything more that we can do for Mr. [redacted], we encourage him to contact anyone on the list he included with...

his email. Thank you.