Telsat Online

Initial Business Response / [redacted] (1000, 7, 2015/07/23) */ Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge We do show in our records we did provide a refund 7/01/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/10/05) */ Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at [email protected] Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response / [redacted] (1000, 9, 2015/07/29) */ Dear ***, Thank you for contacting ChangeofAddresses.comI've been unable to find your change of address order in our system under the name you providedWould you by chance have your order# or would it be under a different name? Please reach out to us with your order # via email at ***@changeofaddresses.com If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right awayIf you did not, you most likely processed your change of address through a different providerYour best option will be to reach out directly to the USPS Regards, Customer Care Manager ChangeOfAddresses.com

Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge We do show in our records we did provide a refund on 6/10/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at ***@ [redacted] Regards, Customer Care Manager [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/07/23) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I've received this notification and the response from the company, I've decided that what's done is done and it's best just to move on

Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the ***We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge At this time, we are unable to refund your change of address order because we are in the middle of a chargeback which you disputed with your bankOnce that resolves, we can look into this further As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the ***.We do make sure that our website and our online form look completely different than the [redacted] Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses that is for order # XXXXXX We show order # XXXXXX under [redacted] has already been refunded on 7/23/We hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response / [redacted] (1000, 8, 2015/07/23) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you and upon receipt of the refund I will be satisfiedI appreciate your understanding and aid in acquiring the refund and wish you good businessI appreciate you honoring good business ethics and providing the refund as services were terminatedAgain upon receipt of the $on my bank statement, I will be satisfied and will have appreciated your company for doing the right thing Final Consumer Response / [redacted] (2000, 11, 2015/07/24) */

Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at info@ [redacted] Regards, Customer Care Manager [redacted]

Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra chargeAlthough it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your likingAs always please feel free to reach out to us via email at [redacted] Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response / [redacted] (1000, 6, 2015/09/11) */ Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the... ***.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the ***. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge. Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking. As always please feel free to reach out to us via email at ***@changeofaddresses.com. Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.They promptly refunded the costs Good service! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/11) */ Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge We do show in our records we did provide a refund on 9/7/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the ***.We do make sure that our website and our online form look completely different than the [redacted] Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com

Dear [redacted] , We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra chargeWe do show in our records we did provide a refund on 5/06/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at [redacted] Regards, Customer Care Manager ChangeOfAddresses.com

Dear [redacted] ,We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPSWe do make sure that our website and our online form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra chargeIn case a customer is not happy with the service, we provide a refund no questions askedWe see that your order has already been refunded the amount for the serviceWe have also gone ahead and requested refund on the remaining amountWe hope this resolves the situation to your likingAs always please feel free to reach out to us via email at [redacted] Regards, Customer Care Manager [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/23) */ Dear ***, Thank you for contacting ChangeofAddresses.comI've been unable to find your change of address order in our system under the name you providedWould you by chance have your order# or would it be under a different name? Please reach out to us with your order # via email at ***@changeofaddresses.com If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right awayIf you did not, you most likely processed your change of address through a different providerYour best option will be to reach out directly to the USPS Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company can say they follow any practice they want, but I was still charged for a service I didn't wantThe post office did not charge me

Initial Business Response / [redacted] (1000, 6, 2015/08/03) */ Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking As always please feel free to reach out to us via email at ***@changeofaddresses.com Regards, Customer Care Manager ChangeOfAddresses.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their response conditional upon the payment being refunded