Telus

Would you pay $40,to go on the internet and teach yourself? Cause that 's what this [redacted] school make you do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ First of all I was fitted in [redacted] Canot CanadaI read Joseph's letter, however he told me that they had some defective material for the lining and I know the boots with the dimples and big dents are not because of shippingIt is because they have used the wrong glue or have inferior lining productsIf the lining was applied correctly and was a good quality he wouldn't have had to make me four pairs of bootsI will be sending some pictures of the third and fourth pair to Revdex.com and to Joseph D [redacted] today, so he can see what I am talking aboutHe knows he has a problem with these productsHe admitted the lining was a problem when I met with him in [redacted] in AugustI have an e-mail from his representative she saw the boots and also said they are not correct, and ended up resigning the next day as she had too many unhappy clients that are unhappy with Der DauI will enclose it with the picturesMy question is how many more pairs of boots do I have to go through?? .As you will see by the pictures they are not a quality bootWhy did Joseph send the fourth pair to me it is very obvious the y are not what I expect for $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Over the past few days I've spoken with several Telus representatives regarding the speed of my InternetWe are paying for MB per second but only receiving less than MB per secondThe first representative I spoke with assured me that my speed was fineDuring the conversation he ran some tests and later discovered that there was a problem with the building's wire where the Internet originates from in this town *** When I asked if this was discovered because I brought it to their attention he said no even though he said I was the first person to mention this which prompted them to the to look into itThis was the first time I caught them lying to me
The next day [yesterday] I phone them again this time the assured me that my speed was fine and I was actually getting MB per second even those only paying for MB per secondHe also said that I was way, way, way over my bandwidth limitI thought this was funny because I'm paying for an unlimited bandwidth connectionEvery time I've ran the *** tests it was through a hardwired ethernet connectionThey keep telling me that my speed is higher than what it actually isI know that they cannot test my speed without actually running a speed test using my computerThis is the second time I caught them lying to me
Today, I phone them again and they requested to do a remote controlUnder no circumstance will I be willing to let this happenDuring all three phone calls not once did they recommend power cycling the modemWhich would include unplugging the modem from the wall and letting it sit for two minutes and then reconnecting itThey constantly assure me that it is being looked into and that my speeds are fine even though my results are showing that I'm getting less than MB per second
They even try to charge me to send a service person out and I will post all three chat logs with the representatives for you to review
I just want this problem to be fixed, I am paying for MB per second and getting less than MB per second on a hardwired connection when only one device in the house is using the InternetPower cycling the modem should've been the first thing they suggested and I've already tried this but they did not ask
They told me in order for them to send a service person there would be a charge for that if the problem was deemed to be with my equipment and not theirsIf you read the third log you will notice that I actually asked that question twice and the lady named Caren ignored it both timesObviously I'm not going to trust them to do that after catching them lying three times already*** *** *** *** ***
If you read the chat logs you will notice the first representative said he would credit me for the time lost since the problem started happening which was in the first week of AprilAfter he said that he disconnected and I did not hear back from him ever again
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*** * *** *** *** was measured by Der Dau for a custom pair of riding boots at a show in Canada on 4/**/Upon receiving them she called us to stated that they fit well but that there seem to have been some type of bumps on the legI send her a *** return
call tag for their returnHer boots are a pair of Dressage boots which are a stiff riding bootIn order to achieve this stiffness we use a leather board which we out sourceThis leather board once attached to the leather left these bumps on the leatherOur quality control did iron them out before shippingIt seems that within transit the bumps re appearedShe called us about this and we issued her a *** return tag and remade the boots using a different batch of the leather boardUnfortunately beyond our control it seems that somehow the bumps re surface but during transitAt his point she was extremely ***et and understandably soShe requested to meet with me at a show, at which point I did and I saw the bootsI offered her to stay with these boots while I remake a new pairI did purchase a different material and remade a new pairShe called and complained about the boots having some type of thumb print (different from the bumps on the original boots) and the crystal were too deep set in to seeWe requested that she send us the boots or send us pictures to help us determine the dentWe will send her a *** return label to cover the transport expenseAs of today, she doesn’t want to send the boots back or send me picturesI am more than happy to work with her and get her into boots that she will be happy to wearSincerely, Joseph D** CEO/Designer

cancelled my service after many years It took many phone calls and full months before the refund was in my bank account Each phone call resulted in different information being given to me (egwill be a direct deposit to bank account/cheque will be mailed; will arrive next week as cheque has been mailed/refund not yet processed and will arrive in several weeks The supervisor I spoke with on several occasions also received conflicting information He was pleasant and returned calls as he said he would My account online was inaccessible from the day the service was changed resulting in no access to my account If I handled my account over the years with the same regard as Telus handled this refund, they would have terminated my service I will not be encouraging anyone looking for home phone service to use Telus in the future

"Someone from Telus who had what looked like authentic Telus ID and Telus documentation came to my door on November 4 offering to upgrade our internet service from 25 MPS to 150 MPS for a one time charge of $15. I agreed but when I got a copy of the document by email. It stipulated that it was not a one-time charge as promised but that I was to be charged $17 every month. This is not what I was told by the Telus representative. This is a clear case of misrepresentation. I contacted Telus to make a complaint."

In October, 2016 I requested for Telus to re-categorize my account from residential to business. Not only were they not able to complete this task, I was left without a business phone, fax, internet for an indefinite amount of time. I had to contact Shaw to obtain services. I was unable to keep my business numbers as Telus cancelled disconnected my phone lines.

Following this incident, I contacted Telus to close my account; their representative kept on asking me how they could do this better and keep my business. Even requesting to close my account was a difficult process with Telus.

Today, November 11, 2016, I find out there is a credit balance on my account as I had overpaid. I request these monies back and Telus tells me that they will send them in 2 -3 months.

I have never experienced something like this before. When the Telus representative asked me how they could do things better, I explained to them that I will never deal with Telus even if they offered me their services for free.

TELUS sold my personal information collected while I was its customer back in 2004 to collection agency after losing its dispute with the third party user who I transferred the ownership to.

In 2013 TELUS's media release, TELUS announced that it was named Canada's 10 most admired Corporate Culture Hall of Fame. This announcement is not a laughable joke.

The TELUS's problems aren't just poor customer services. The organization has had years of problems with its narrow morale focus- the share holders only.

At TELUS, The frontline agents and dealers are giving scripts to communicate to its customs; they are merely performing robotic jobs; as the result, they are to be blamed for their incompetence. TELUS claims to select corporate culture that will distinguish itself by putting customers first and build a world-class team obvious is not true.

At TELUS, there is no real leader; a real leader does not make excuses for impediment to taking effective action. A real leader will tackle major organizational problems by making themselves visible and accessible. Incontestably, all my letters for honesty and integrity treatment received no response from the TELUS's management team.

I read the visionary statements of TELUS posted on its websites and they are captivating; however, what I have observed and experienced of its practices were contrary to its preaching.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ First of all I was fitted in [redacted] Ca. not Canada. I read Joseph's letter, however he told me that they had some defective material for the lining and I know the boots with the dimples and big dents are not because of shipping. It is because they have used the wrong glue or have inferior lining products. If the lining was applied correctly and was a good quality he wouldn't have had to make me four pairs of boots. I will be sending some pictures of the third and fourth pair to Revdex.com and to Joseph D** today, so he can see  what I am talking about. He knows he has a problem with these products. He admitted the lining was a problem when I met with him in [redacted] in August. I have an e-mail from his representative she saw the boots and also said they are not correct, and ended up resigning the next day as she had too many unhappy clients that are unhappy with Der Dau. I will enclose it with the pictures. My question is…how many more pairs of boots do I have to go through??10 ….20….As you will see by the pictures they are not a quality boot. Why did Joseph send the fourth pair to me it is very obvious the y are not what I expect for $2267.00.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Would you pay $40,000 to go on the internet and teach yourself? Cause that 's what this[redacted] school make you do.