Temecula Nissan

I'm sorry I missed your callPlease contact me via cell at ###-###-####I will help resolve your issue! Thank You

I am rejecting this response because:I wasnt miss informedI was lied tooThis is not the way to do businessI was told the car was availableI was told I might want to hurry because they didn't know how long it would be thereI show up minutes later and the car is no where to be foundThen I was told the car was sold the day beforeThere is no excuse

Hi MRRode, My name is John Siepker General Manager at Temecula NisanI would like to know a time and date we can sit down and handle your issue! Sorry for the inconvenience this has caused youI look forward to meeting you cell####-###-#### email:n [redacted] [email protected]

I'm sorry my attempt to resolve your issue fell short of your expectationsAs previously stated I would like all info regarding your vehicle so I can accurately appraise your vehicleI cant beat CarMax appraised value unless we have all the info at handI will stand by our advertisement as long as we have accurate info pertaining to your vehicle I'm also sorry you felt as if you were dealing with a teenager that's very disappointing to here! I wish you well on your endeavors Thanks John Siepker General Manager Temecula Nissan

Hi my name is John Siepker General Manager here at Temecula NissanI'm sorry to here you were miss informed prior to coming to the dealershipUnfortunately this vehicle to my knowledge has been soldWe do promotions like this one once a yearWe would like to keep you on our active mailing list so the next time we have a promotion like this one we can notify you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12539141, and find that this resolution is satisfactory to me

I am rejecting this response because the business response was not trueI was called by their customer loyalty representativeShe stated that she spoke with the GM and he said a full refund was no problem and that she would be there until pmI left work early to arrive and be told by the GSM it was not going to happenHe offered a very small portion of the refundI declined and told him I will be talking to my legal sectionHe then increased the amount of a partial refund to a little over halfI took what I could get and left

Thank you for your feed backWe do advertise that we offer minute appraisals and that we beat car maxWe are advertising that we beat car max on the appraised value of your carI assume that's what you are talking about when you say price? I would like to know a little more about your visit so
I can try to rectify the situation for youMy contact info is as follows email:[email protected] ph####-###-#### ext#
Sincerely,
John Siepker
General Manager
Temecula Nissan

Hi Mr.***,
My name is *** *** the General Manager here at Temecula NissanI'm sorry I have been unavailable to youI have been in contact with my team at Temecula Nissan in regards to your issueThey have advised me that they have resolved your issue and that you are satisfied with the
resolutionIf you ever need to contact me you can do so by calling or texting me on my cell which is always on***Thanks for bringing your issue to my attention

I am rejecting this response because:I attempted to resolve this matter with the general managerAt no point did he actually offer to stand by his advertisement and beat the price instead I felt as I was dealing with insincere apathetic Unapologetic teenagerI was told to bring my price quote and then we would talk, I was told to resubmit all my car details and maybe we could work something outAll I wanted to hear was that as a business you advertise something to the public and that you stand by what you say and not once could we reach that.As a marine of years I'm very disappointed in a business gives such a half hearted attempt at doing the right thing

Hi Mr*** ,
The due bill is a form to make sure we activate the security system from dealer modeThe security system was installed on the vehicleIf this step is not done properly your car will not start and the doors will lock automaticallySorry for the confusion you have been
experiencingPlease let us know if you have any other concerns

I am rejecting this response because:
I called the dealership and asked for you, you were unavailable and I left a message and my call has not been returned since yesterday

Hi my name is *** *** General Manager here at Temecula NissanI understand your frustrationI would be happy to invite you back to the dealership, so we can rectify the issue for you

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello Mrs***,
I am sorry for the experience you had here at Temecula NissanI have tried contacting you on the phone numbers you had given us for home, work, and mobile phoneI have been unable to reach youIf you could please
contact myself or our Owner Loyalty Manager; *** *** I would greatly appreciate it
Sincerely,
*** ***
General Manager
Temecula Nissan
XXX-XXX-XXXX ***
Initial Consumer Rebuttal /* (3000, 12, 2016/01/08) */
I sent a demand letter to *** ***We received a phone call from *** *** *** *** said he received approval from upper management to send out a refund check in the amount requestedHe said it would be sent out via FedEXIt has been over a week and we have not received the refundI've called *** *** and *** *** and left voice mailsWe've revived no call backsThis matter is still open
Final Consumer Response /* (2000, 16, 2016/01/21) */
Hi ***
Yes, please consider the complaint closedI sent a demand letter with the promise of small claims court if they did not complyThey complied and send a check in the amount requested
Thank you

Hi my name is [redacted] the General Manager here at Temecula Nissan. I understand your concern. Unfortunately with 120000 miles on your car it puts you outside of factory warranty. If you have time I can personally sit down with you to discuss options on possibly trading your car in. Please let...

me know if you are available. Thanks.

My name is [redacted]. I am a senior manager with the Pedder Auto Group. I have just now received this complaint. I am instructing the business manager for Temecula to process this $ 140.00 refund. The chech will be mailed to the customer within one week.
[redacted]

I am rejecting this response because:I wasnt miss informed. I was lied too. This is not the way to do business. I was told the car was available. I was told I might want to hurry because they didn't know how long it would be there. I show up 20 minutes later and the car is no where to be found. Then I was told the car was sold the day before. There is no excuse

Sorry to here your issue was not resolved. I would like to have you come back to the store so we can correct this issue completely. I will be available via email [redacted] or by cell [redacted] please let me know the best time that works for you.
Thank you
[redacted] General Manager
Temecula Nissan

Hi my name is John Siepker General Manager here at Temecula Nissan. I'm sorry to here you were miss informed prior to coming to the dealership. Unfortunately this vehicle to my knowledge has been sold. We do promotions like this one once a year. We would like to keep you on our active mailing list...

so the next time we have a promotion like this one we can notify you.

I Understand there was a miss understanding between cars. I'm sorry your time was wasted. I would like to keep you posted on our next promotion if you would like us too!