Tennis Anyone Academy at Latham Tennis Courts

County Line understands [redacted] concerns regarding being contacted by a non County Line employeeCounty Line holds to strict company and consumer privacy laws in all of our dealingsIn this particular case however, the concern is of a personal nature and does not involve the company*** [redacted] provided her personal information (cell phone number only) to an employee not involved with her transactionThat exchange of information was of personal nature and the resulting contact that concerns [redacted] was a result of her providing that information and the contact was not from a County Line employeeWhile County Line completely agrees that the nature of the contact was 100% inappropriate and exceedingly unfortunate, we take no responsibility as a company for personal exchanges between consenting adultsIn an effort to protect all parties involved, County Line provided all information to the Middlebury police department as to make the exchange of official recordThe interaction between [redacted] and anyone else not involved directly with her transaction is unfortunate but not under any legal provisionCounty Line provided excellent service and lawful documentationWe hope [redacted] sees this situation for what it truly is and not as a system flaw by the company

[redacted] obviously has an extremely colorful imagination and memoryCounty Line typically does not entertain revisiting any scenario where an adult behaves in as disruptive a fashion as [redacted] or slanders a company with such a solid history of quality performanceToday's access to media is not license to spread misinformation or illegally create liabilitiesWe are happy that [redacted] now has time on is hands and must assume he is either now retired or has been terminated from his employment - we imagine that is the most likely reason for his anger fueled rantCounty Line has no interest in retaining [redacted] 's money and clearly want him to have it available for whatever counseling may best serve himWe are sorry about your dog and will mail proof of the refunded credit card to the Shelton address on file immediately

Complaint: [redacted] I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,or to December 4, - whatever comes firstThis was done by David D [redacted] originallyThey did not speak to me, nor did they speak to my husband yesterday He was just handed a form, attached It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this I do appreciate their attempts to resolve But, these three contracts are all bits and pieces of the original contract which is still not being honored To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,miles or December 4, Once I receive this on their letterhead, it will be resolved Sincerely, [redacted]

County Line is aware of the [redacted] concern and they are correct that we had not properly updated their recordsService advisor Gary H [redacted] worked with Department head Greg P [redacted] to correct the issue and the [redacted] were informed while they were here for the visit that all notations are now correctly in the system at County LineThis issue is resolved moving forward.Tell us why here

I have personally responded to [redacted] ; 37,miles prior to this complaint County Line replaced Valerie's A/C compressor under warrantyAt that time, County Line installed used parts to stay withing the insurance companies guidelines which is not an unusual practiceThat said, what should have happened was more communication with the customer informing her of what was being done and allowing her different optionsNow that the problem has returned, County Line has offered to reimburse the [redacted] for the compressor they have since purchased and installed to affect the new repairAdditionally, County Line is refunding the cost of the old compressor and the warranty deductible paid by Valerie.The [redacted] have been long time and wonderful County Line customers - so, as an additional gesture of goodwill, County Line has put $on account for them to use as they wish in our parts and service departmentI personally believe the [redacted] are satisfied and we look forward to continuing a good relationship with them

*** *** complaint stemmed from his *** not being sold as a certified pre-owned vehicle and he felt it had been represented as soUpon counseling with County Line's Managing Director, Bill D*** - County Line completed the certification for *** ***, had him visit the dealership with the
vehicle for inspection and provided the paperwork that guaranteed the certification warranty on his vehicle for years or 125,miles from the initial model year of his vehicleThis was done at no charge to *** ***. Both County Line and *** *** deemed this solution amicable and resolved to his satisfaction

On 6/6/I sent *** *** *** *** an email documenting her warranty details as she had requested . I have attached the file for reviewI also called and spoke to her this morning 6/8/at 9:am and she acknowledged that she had received my emailI apologized for not getting the information to her sooner and she thanked me for following up with her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:No voicemails have been left so that is not factual, however I did temporarily block *** from my phone, as I didn't want to be further bothered by the finance manager. It is now unblockedI provided the information *** *** is requesting in the initial complaint. I dealt with the finance manager by phone onlyWhile I had no doubt the business would defend its ad as legal & compliant, my issue is with what I was told by the finance manager (that in order to be eligible for the price in the ad, I would need have received letters directly from the dealership and have had a recent graduate. I am a reasonably intelligent person and nowhere did the ad inform me of that, either on the radio on on the internet). I was quoted quoted a monthly payment of at least double the ad (over $vs$advertised price) and told the amount required at purchase would be at least $1,more than the adI received an email from *** *** *n 5/26, which I responded to today, conceding their dealership advertises aggressively to maintain a level playing field. I would say that is an understatement, as I reviewed competing dealerships and none were advertising anywhere as aggressivelyHe is basically conceding to bait & switch tactics to get people in the door, which is what the Revdex.com should be protecting against
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This business never sent the paperwork (as admitted by Mr*** ***) until I went back in yelling and asking for help, which was the middle of April. It took months for them to even process the paperwork to the bankI was then told it would be to days more. I have gone back in and asked the dealership since they made the error and never even returned a phone call to me regarding it, that the work with the bank to get my check to me immediately. There are ways to RUSH things when you are wrong and in error did not file the paperwork in the timely basis. I need the dealership to work with the bank, whether the dealership cuts me a check and the bank reimburses them or something, to get my check immediately. They are claiming this could be a total of months since I sold the car!!!! There is no question on the account!!! It was paid in full in February as I stated when I first went in asking for my money
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am grateful that the dealership finally reached out to meHowever, it took and a half years for this to occur and for this to resolve. I am concerned that I paid for this service, which was not honored until now. Since we paid for a contract on a vehicle that was not entirely and properly serviced , naturally, I am concerned about the integrity of our vehicle. I am a loyal Nissan owner since and have purchased three Nissan vehicles. To remain Nissan loyal, it is my hope that they would extend the contract to 100,miles or 12-to make up for the years lost on the contract, and the frustration and disappointment that we have experienced
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am POTENTIALLY accepting County Line's response, provided they reimburse me IN FULL for the Extended Service Contract I cancelled within day of purchase of the vehicle At the time of purchase, their Finance person, Chris, informed me I could cancel at any time in any manner I clearly received inaccurate information When I called him the next day, Chris assured me it would be taken care of In the mean time, I have left numerous messages with MrDavid B*** regarding the status of this situation, who has yet to return a call He did contact me once initially after the Revdex.com complaint, at which time I followed up to find out what needed to happen next Due to my receiving inaccurate information as well as no information, I should be reimbursed in full I understand the reimbursement will be submitted directly to the lienholder, which is fine I faxed a written copy of the cancellation request as well as the registration and mileage, per their request, this morning Below is a copy of the faxed information Again, if they reimburse me in full, the ***er will be considered closed
Sincerely,
*** *** INFORMATION SENT VIA FAX TO EDITH C.- COUNTY LINE WARRANTY:Hello,
As requested, I am submitting this request in writing to
cancel my extended service contract. Of
note, this contract was cancelled via phone on July 9, day after
purchase. Chris in Finance told me that
I may cancel AT ANY TIME IN ANY MANNER, INCLUDING A PHONE CALL! Again, this was done day after purchase of
the vehicle
In addition, it has taken WEEKS for me to hear from County
Line regarding this ongoing issue. I
have left numerous messages with David B***, who has yet to return a phone
call. I expect FULL REIMBURSEMENT be sent
to the lienholder due to the inaccurate information I received initially from
Chris, as well as no response from MrB***
As requested, following this written letter is a copy of
the registration. Also, the vehicle
mileage currently reads
Sincerely,
*** ***

*** *** owns a *** *** *** with 130,000+ miles on it and had a sensor replaced by her mechanicAfter hours of diagnostics we ended up removing that sensor and determined her mechanic had installed the wrong oneThe labor and sensor was replaced by *** *** *** *t no charge as a
good will gestur** *** *** was provided many hours of labor that she was not charged for and she was also given alternate transportation at one point while we were trying to diagnose the problem

County Line is aware of the *** concern and they are correct that we had not properly updated their recordsService advisor Gary H*** worked with Department head Greg P*** to correct the issue and the *** were informed while they were here for the visit that all notations are now
correctly in the system at County LineThis issue is resolved moving forward.Tell us why here

County Line is aware of Ms*** concerns and has taken the appropriate steps for her to get her refundsGoing back to February, County Line had to wait on the refund request from *** bank as they held the lien on her vehicle and per regulations, all refunds go to the lienholder and then
are disbursed appropriately from thereThe final math for the pro rated refunds was sent to County Line on April 25, and County Line forwarded funds to *** within hours*** has the right to audit Ms*** account for any outstanding monies owed and deduct them from any refund she is owed, but that entire process absolutely does not involve County LineIn this case and compliant with all lending and insurance law, Ms*** will receive her refund prorated from *** once her account is fully settled and closedWe strongly encourage Ms*** to conta** ***r for assistance on this matter

Once all proper paperwork was received both the request to the insurance company and the bank could be madeA refund in the amount of $1,was issued on September 28,(check number ***)That check was mailed to the consumer at their *** address and has been processedCounty Line now
considers this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mrs*** We diagnosed your drivability concern and determined there was a problem with the transmission and cooling systemWe diagnosed an oil leak from your timing cover that we repaired and was covered by your extended warrantyWe also found that the oil pressure switch was leaking and we
replaced itYou then brought your vehicle to your mechanic to complete the repairs on your transmission and cooling system and he diagnosed a low oil pressure conditionWhen you brought the vehicle back we performed diagnosis at no charge, contacted your extended warranty company and was advised that any internal engine components would be covered under your warrantyThey require that you authorize teardown and inspection costs up front before they will authorize the claim which you declinedWe will be more than happy to complete the repairs under the guidelines of your aftermarket warrantyPlease call me at ***at your earliest convenience to arrange repairsRespectfully,*** ***
*** ***
*** *** ***

County Line understands [redacted] concerns regarding being contacted by a non County Line employee. County Line holds to strict company and consumer privacy laws in all of our dealings. In this particular case however, the concern is of a personal nature and does not involve the company. [redacted]...

[redacted] provided her personal information (cell phone number only) to an employee not involved with her transaction. That exchange of information was of personal nature and the resulting contact that concerns [redacted] was a result of her providing that information and the contact was not from a County Line employee. While County Line completely agrees that the nature of the contact was 100% inappropriate and exceedingly unfortunate, we take no responsibility as a company for personal exchanges between consenting adults. In an effort to protect all parties involved, County Line provided all information to the Middlebury police department as to make the exchange of official record. The interaction between [redacted] and anyone else not involved directly with her transaction is unfortunate but not under any legal provision. County Line provided excellent service and lawful documentation. We hope [redacted] sees this situation for what it truly is and not as a system flaw by the company.

County Line Nissan's Managing Director [redacted] has made several attempts to reach [redacted] (left voice messages and emailed). We are disappointed at his experience and are willing to address his specific concerns if detail can be provided: to whom did he speak? was it in person or simply over...

the phone - etc? County Line Nissan submits each customer facing advertisement to Nissan North America for accuracy and approval. The goal of advertising is to generate sales and County Line would not simply say "no" to a customer wanting to make a purchase. We kindly ask for more information so we may either correct poor information that was provided or clarify details that may have inadvertently been omitted.