Tennis Anyone Academy at Latham Tennis Courts

Mr. [redacted] legally executed paperwork for an extended service contract with his [redacted] bank contract. He is correct that those contracts are both optional and eligible to be cancelled with the proper IN WRITING request for cancellation. Because these policies bind insurance coverage, no verbal request...

can be processed. If Mr. [redacted] will fax a letter requesting cancellation of the policy and include a copy of his registration and the vehicles current mileage, the cancellation will be expedited. It is important to note that refunds on financed vehicles are remitted to the lien holder and not to the consumer. Please fax attention Edith C at County Line Warranty ###-###-####.

From [redacted]> To [redacted]> Subject Re: Date Mon, 08 Aug 2016 11:31:37 -0400 Date: Thu, 21 Jul 2016 09:20:17 -0400 From: [redacted] To: "Ma[redacted] Subject: Re: please close this file Thank you very much [redacted], Regretfully, County Line has done all it can for this customer. Extended service contracts are strictly governed and all refunds must be compliant with insurance and banking laws. This refund was issued and those calculations and refund policies were followed. I regret that Ms[redacted] had to spend personal time to help in this process, but she was provided coverage and her demands for additional monies are inappropriate. County Line is closing this file and has deemed the customer's requests unreasonable. Sincerely, [redacted] President County Line Middlebury, CT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] obviously has an extremely colorful imagination and memory. County Line typically does not entertain revisiting any scenario where an adult behaves in as disruptive a fashion as [redacted] or slanders a company with such a solid history of quality performance. Today's access to media...

is not license to spread misinformation or illegally create liabilities. We are happy that [redacted] now has time on is hands and must assume he is either now retired or has been terminated from his employment - we imagine that is the most likely reason for his anger fueled rant. County Line has no interest in retaining [redacted]'s money and clearly want him to have it available for whatever counseling may best serve him. We are sorry about your dog and will mail proof of the refunded credit card to the Shelton address on file immediately.

County Line has NOW received the written request from Mr. [redacted] and will process the refund back to the original purchase date. The refund will be processed timely and the refund amount once received from the warranty company will be sent to the lienholder. We apologize for the untimely delay.

Complaint: [redacted]
I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,112 or to December 4, 2017 - whatever comes first. This was done by David D[redacted] originally. They did not speak to me, nor did they speak to my husband yesterday.  He was just handed a form, attached.  It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this.  I do appreciate their attempts to resolve.  But, these three contracts are all bits and pieces of the original contract which is still not being honored.  To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,112 miles or December 4, 2017. Once I receive this on their letterhead, it will be resolved.
Sincerely,
[redacted]

County Line is aware of the [redacted] concern and they are correct that we had not properly updated their records. Service advisor Gary H[redacted] worked with Department head Greg P[redacted] to correct the issue and the [redacted] were informed while they were here for the visit that all notations are now correctly in the system at County Line. This issue is resolved moving forward.Tell us why here...

I have personally responded to [redacted]; 37,000 miles prior to this complaint County Line replaced Valerie's A/C compressor under warranty. At that time, County Line installed used parts to stay withing the insurance companies guidelines which is not an unusual practice. That said, what should...

have happened was more communication with the customer informing her of what was being done and allowing her different options. Now that the problem has returned, County Line has offered to reimburse the [redacted] for the compressor they have since purchased and installed to affect the new repair. Additionally, County Line is refunding the cost of the old compressor and the warranty deductible paid by Valerie.The [redacted] have been long time and wonderful County Line customers - so, as an additional gesture of goodwill, County Line has put $250 on account for them to use as they wish in our parts and service department. I personally believe the [redacted] are satisfied and we look forward to continuing a good relationship with them..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]