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Tenon Tours

200F Main St Ste 220, Stoneham, Massachusetts, United States, 02180-1619

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Tenon Tours Reviews (%countItem)

Same situation
we were planning our honeymoon, paid in full and today January 15, 2022, we are still waiting to be able to travel to Scotland and Ireland and be able to fully enjoy and visit all the places promised in the package purchased, we also bought insurance and wanted our money back but only received a voucher no refund at all.

Very helpful and responsive during planning of vacation to Scotland and Ireland but as soon as we paid the $12k up front, service got poor. Than Covid19 hit. No problem, we bought the “cancel for any reason” policy. Wrong, they wouldn’t cover us because we could travel, we just had to quarantine for the entire trip in one place. Their “cancel for any reason” insurance has proved to be a scam. We got a voucher for future travel with a lot of caveats. Refunds could be had with a 35% penalty.

Tenon Tours Response • Jul 09, 2020

Hi *** we apologize for your frustration and that you did not receive the service that you feel you deserve. This has been a challenging and fluid situation with border closures and travel restrictions changing regularly. As you said, at the time of your initial inquiry about canceling your trip to the UK, our insurance company unfortunately was not able to issue full refunds as US citizens were still allowed to enter the country. Please know that we truly care about the safety and satisfaction of our travelers, from the moment you book until you return home. If you have further concerns or questions, please email us at [email protected].

Absolutely great team! Helped me plan a custom vacation to England/Wales in the off season. The app was essential.

Tenon Tours Response • Dec 18, 2019

Thank you, ***! We are always happy to hear about our travelers' experience. We're glad that you found our mobile app to be useful as well. We hope to work with you again in the future!

Perfection from start to finish. We had to leave a day early to begin our vacation due to impending bad weather and everything was booked and confirmed within a few hours including an additional night stay at our planned hotel. We couldn't have designed this trip without these talented and expert planners. The hotel choices, tours, and the order in which we saw each city/town was brilliant.

Tenon Tours Response • Nov 14, 2019

Hi ***,
Thank you for your review! We were happy to hear that you enjoyed your recent group trip to Ireland, despite having to leave a day early. We appreciate you taking the time to leave a review for future travelers, and hope that we'll work with you again in the future.
Tenon Tours

Very knowledgable company, Gracie, Barbara, and Leah were wonderful in putting together our Trip to Wales, Scotland and Italy. I highly recommend Tenon!

Tenon Tours Response • Nov 06, 2019

Hi ***,
Thank you for your review. Gracie, Barb and Leah will be happy to read your review. We're glad that we were able to be a part of your vacation, and that you were able to see so many destinations. We hope to work with you again in the future!
Tenon Tours

My husband and I recently celebrated a 30th Anniversary trip to Ireland through Tenon Tours and it was awesome! We told them things we would like to see and they set up the hotels, tours, and transportation between cities with no worries! It all went very smoothly and was a wonderful experience with Tenon's help.
*** Springfield, IL

Tenon Tours Response • Nov 06, 2019

Hi ***,
Thank you for sharing your review here. We're happy to know that you enjoyed your experience so much that you're willing to share it with other travelers. If you decide to plan another vacation in the future, we would look forward to working with you again.
Tenon Tours

Outstanding service and they worked in my dream of visiting certain places and preferences we just didn't have enough time planned in one location. Would use them again and would recommend them.

Tenon Tours Response • Oct 23, 2019

Thank you for the review, and for choosing Tenon Tours. We are happy that you enjoyed working with our team to plan your trip to Scotland.

Tenon Tours is a fabulous travel company. We just returned from three weeks in Scotland and Ireland all arranged by Tenon. We simply told them what our dream trip would include, gave them our budget and they created a journey of a lifetime.

Tenon Tours Response • Oct 16, 2019

Thank you for your review, ***! We appreciate you sharing your experience with us. We're so happy that you enjoyed your trip to Ireland and Scotland as it's our goal to provide all our travelers with a vacation like yours.

Tenon Tours helped us plan a wonderful family trip to Scotland with a driver and van. We ranged from age 5 to 75; not easy! Everything was perfectly planned and smoothly executed. Our van driver was accommodating and flexible; it was so nice to sit back and enjoy the trip, without worrying about logistics for a moment. Scotland was incredibly scenic and everyone was very friendly. All in all, a great trip. I would highly recommend Tenon Tours for this kind of trip.

Tenon Tours Response • Oct 16, 2019

Hi ***,
Thank you for your review! We're happy to hear that you enjoyed your vacation to Scotland and hope it was a once-in-a-lifetime, memorable trip! We hope to work with you again in the future.

They were amazing and helped us plan an amazing trip to London, Scotland, Northern Ireland, and Ireland. We will definitely be using them again.

Tenon Tours Response • Sep 04, 2019

Thank you for your feedback! We are happy that you enjoyed your trip to Ireland, Scotland and England and look forward to having you travel with us again.

We could never have found and booked the magnificent accomodations Tenon Tours arranged for us all over Scotland!

Tenon Tours Response • Aug 27, 2019

Thank you for your feedback, ***t! We are very happy to hear that you enjoyed your trip and our service. We hope we can provide another trip of a lifetime in the near future!

My wife and just got back from a driving tour of Ireland. Had the best time. We did a driving tour of Scotland through Tenon a couple of years ago too. The folks are very helpful, friendly, and know the countries. They have a new App which is AWESOME! It was by far the most used app we used on our trip. Cannot say enough about Stephanie and Courtney who helped us plan and execute a great trip.
Thank You.

Tenon Tours Response • Aug 21, 2019

Thank you, ***, for the kind words in regards to your recent trip to Ireland. As a repeat customer of Tenon Tours, we appreciate it more than you know and look forward to delivering the same experience as a "threepeat" customer in the future!

My wife & I just returned from a wonderful vacation in Scotland that was planned for us by Tenon Tours. Their staff listened carefully to what we wanted for this trip and created a great itinerary for us. We were very happy with their service.

Tenon Tours Response • Aug 13, 2019

Thanks, ***, we're very happy to hear that you enjoyed your trip, and our service, so much. I hope we can provide another trip of a lifetime in the future!

Good company to use to arrange a tour. Prompt and efficient. Properties that they arranged for us were nice, clean and comfortable. Their staff were all pleasant to deal with. The hired drivers were super. Great personalities, talkative, knowledgeable, interesting and informative. Declan H and Martin G, I would take them anytime.
We had an issue and had to use the Hot line and it worked as was designed---Problem solved.
The van was spacious and very comfortable. Every thing went smoothly.

Tenon Tours Response • Aug 01, 2019

Thanks for sharing your experience, ***. We appreciate you as a customer and look forward to providing you with another trip of a lifetime in the future.

Tenon was very helpful in planning a customized tour of Ireland and Scotland within my budget. Everyone I worked with was friendly and helpful. We even had an issue while on our trip, called their helpline at 3am their time and they helped get the issue fixed quickly!

Tenon Tours Response • Jul 18, 2019

Thanks, ***, we are so glad you enjoyed your trip!

Great customer service. We had a group of 15 people traveling. Each person had an opinion as to what they wanted to see. Courtney M and Stephanie M were amazing. They helped us tailor a tour based upon everyone's wishes. hey were extremely responsive to our needs and requests. They always replied promptly. Had great ideas and assisted us with any issues that arose. You should not travel to Ireland without their help!!

Tenon Tours Response • Jul 10, 2019

Thank you for your kind comments, ***, we hope to provide you with another trip in the future!

Used Tenon for the first time for a trip to England—their whole team was excellent. Very efficient and they delivered everything they said they would. We would definitely use them again.

Tenon Tours Response • Jul 10, 2019

Thanks, ***, your words are much appreciated!

They did a great job with our trip to Ireland, the itinerary was clearly laid out and accessible on the APP. Helpful to have all our documents on the APP and we paid for several tours in advance through them.

Tenon Tours Response • Jun 29, 2019

Thank you ***, we are so glad you enjoyed your trip!

Excellent value and service. I was going to try to book my trip myself, I am very glad I wised up and let Tenon handle it. I saved money and time and had the trip of a lifetime.

Tenon Tours Response • Jun 28, 2019

Thanks

I stumbled upon Tenon Tours while searching the internet re travels to Ireland. They reached out to me and upon first conversation I felt comfortable and safe in planning my travels with them. I never felt pushed into anything and they were always able to answer my questions or find the answer to my questions. I love the By Your Side Service (BYSS). I didn't think I would need to use it as the travel documents and information they sent me was so on point. As with all travel, there is always the unexpected in travel delays and missed connections or tours. They answered my question immediately, so I was able to redirect our options easily. Not having ever traveled outside the USA, Tenon Tours helped me to feel confident and experienced in international travel. Thank you for your hospitality and quality care, especially to

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Address: 200F Main St Ste 220, Stoneham, Massachusetts, United States, 02180-1619

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+1 (781) 435-0687

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