Dear Dear Sir or Ma’am,This response is in regard to: Complaint #-Thank you for your notification in regards to T [redacted] We value our customers and believe firmly in providing them excellent customer supportAs is stated on our website, we offer a day trial of our product Terra Pure OilsThe customer need only pay $for shipping and handling for a full month’s supply that they may evaluate within the day periodIf we do not receive notification from the customer within their day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their orderHowever, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in T [redacted] ’s account with us and cancelled any future shipments or billingsThe refunded amounts are: $and $The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on T [redacted] ’s bank statementThank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11777201, and find that this resolution is satisfactory to meHowever, you are wrong about the terms being listed in plain view on your websiteAs a matter of fact, I tried to look at your website right now and can't even find the same website Bethany led me to the other day, which is different than your terrapureoils.com web address, which is different than the purely crafted oils that charged my accountI believe the one she led me to had "offer" in the titleOn the day she had me look at it, there was nothing on the entire page stating a $charge Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11777201, and find that this resolution is satisfactory to me. However, you are wrong about the terms being listed in plain view on your website. As a matter of fact, I tried to look at your website right now and can't even find the same website Bethany led me to the other day, which is different than your terrapureoils.com web address, which is different than the purely crafted oils that charged my account. I believe the one she led me to had "offer" in the title. On the day she had me look at it, there was nothing on the entire page stating a $69.95 charge.
Regards,
[redacted]
Dear Dear Sir or Ma’am,This response is in regard to: Complaint #11710844 -Thank you for your notification in regards to T[redacted]. We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a 16 day trial of our...
product Terra Pure Oils. The customer need only pay $1.95 for shipping and handling for a full month’s supply that they may evaluate within the 16 day period. If we do not receive notification from the customer within their 16 day period that they wish to cancel, they will be billed at a price of $69.95 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in T[redacted]’s account with us and cancelled any future shipments or billings. The refunded amounts are: $1.95 and $69.95. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on T[redacted]’s bank statement. Thank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team
Dear Sir or Ma’am,This response is in regard to: Complaint #11777201 -Thank you for your notification in regards to M[redacted]. We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a 16 day trial of our product Terra Pure...
Oils. The customer need only pay $4.95 for shipping and handling for a full month’s supply that they may evaluate within the 16 day period. If we do not receive notification from the customer within their 16 day period that they wish to cancel, they will be billed at a price of $69.95 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in M[redacted]’s account with us and cancelled any future shipments or billings. The refunded amounts are: $4.95 and $69.95. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on M[redacted]’s bank statement. Thank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team
Dear Dear Sir or Ma’am,This response is in regard to: Complaint #-Thank you for your notification in regards to T [redacted] We value our customers and believe firmly in providing them excellent customer supportAs is stated on our website, we offer a day trial of our product Terra Pure OilsThe customer need only pay $for shipping and handling for a full month’s supply that they may evaluate within the day periodIf we do not receive notification from the customer within their day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their orderHowever, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in T [redacted] ’s account with us and cancelled any future shipments or billingsThe refunded amounts are: $and $The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on T [redacted] ’s bank statementThank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11777201, and find that this resolution is satisfactory to meHowever, you are wrong about the terms being listed in plain view on your websiteAs a matter of fact, I tried to look at your website right now and can't even find the same website Bethany led me to the other day, which is different than your terrapureoils.com web address, which is different than the purely crafted oils that charged my accountI believe the one she led me to had "offer" in the titleOn the day she had me look at it, there was nothing on the entire page stating a $charge Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11777201, and find that this resolution is satisfactory to me. However, you are wrong about the terms being listed in plain view on your website. As a matter of fact, I tried to look at your website right now and can't even find the same website Bethany led me to the other day, which is different than your terrapureoils.com web address, which is different than the purely crafted oils that charged my account. I believe the one she led me to had "offer" in the title. On the day she had me look at it, there was nothing on the entire page stating a $69.95 charge.
Regards,
[redacted]
Dear Dear Sir or Ma’am,This response is in regard to: Complaint #11710844 -Thank you for your notification in regards to T[redacted]. We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a 16 day trial of our...
product Terra Pure Oils. The customer need only pay $1.95 for shipping and handling for a full month’s supply that they may evaluate within the 16 day period. If we do not receive notification from the customer within their 16 day period that they wish to cancel, they will be billed at a price of $69.95 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in T[redacted]’s account with us and cancelled any future shipments or billings. The refunded amounts are: $1.95 and $69.95. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on T[redacted]’s bank statement. Thank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team
Dear Sir or Ma’am,This response is in regard to: Complaint #11777201 -Thank you for your notification in regards to M[redacted]. We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a 16 day trial of our product Terra Pure...
Oils. The customer need only pay $4.95 for shipping and handling for a full month’s supply that they may evaluate within the 16 day period. If we do not receive notification from the customer within their 16 day period that they wish to cancel, they will be billed at a price of $69.95 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in M[redacted]’s account with us and cancelled any future shipments or billings. The refunded amounts are: $4.95 and $69.95. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on M[redacted]’s bank statement. Thank you for the opportunity to address this matter.Sincerely and respectfully,Terra Pure Oils Support Team