Texas Auto Liquidators, LLC

Dear [redacted] , I do not show a warranty contract being sold with your purchaseIf you purchased a warranty you can contact the warranty provider to file a claimWhen your daughter was picking up the truck [redacted] gave her his cell numberHe advised her if she had any problems to call herShe never called so we thought everything went smoothly on the ride backThanks [redacted]

[redacted] , Again I apologize you are not completely satisfiedWe told you the emissions were missing prior to shipping and you advised us to ship the vehicle and send you the DPFWe then sent you the DPFWe will still refund $if you return the DPF we sent youHowever, thats the all we can offerThanks Michael

Hi ***, Here is our policy copied from the advertisement of the vehicleI again apologize for the situationHowever, I stand behind our policy as I explained to you.Sincerely, [redacted] Terms & Conditions The following terms of sale apply to all of our sales ***The month/ mile pre-owned warranty only applies to vehicles sold at full listed price [redacted] (on applicable vehicles) Payment MethodsCertified check, Bank wire transfer, or 3rd-party financing All funds must be in US dollars only DepositAll Deposits are Non-Refundable Payment of Balance DueThe buyer agrees to pay remaining balance due within days of origination of transactionAll financial transactions must be completed before delivery of the vehicle Additional Fees and TaxesAll sales are subject to a $ admin fee, and Texas Vehicle Inventory Tax based at of the purchase priceEx$10,purchase = $VIT TaxesTexas residents pay 6.25% sales tax and registration fee of $Out-of-State buyers may register and pay applicable taxes in their home stateOut of state buyers are responsible for all state, county, city taxes and fees, as well as title/registration fees in the state that the vehicle will be registered We will store vehicle free of charge for days After this period a $per day charge will accrueAll Sales are final, No-ReturnsThis transaction is governed by the laws of the State of Texas, County TarrantLicensed and regulated by TXDOTFurthermore by entering into the purchase contract it is understood any and all causes of action that may arise shall be filed accordingly in the State of Texas, County Tarrant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] THE truck is in shop here in Alabama being repaired by a certified ford diesel mechanic at a cost of around .these people at the dealership wants me to bring truck back to them for repair and they will pay laborThey know truck can,t be driven that far miles with blowed head gasket.They can pay repair cost here Thank You for your help in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Again the vehicle was sold with a month 3,mile warranty not "as is" Your sales person Lynn said it had a warranty and so did David when he gave us the paper that says warranty right on it when the vehicle was picked up The vehicle is being repaired here by a certified Ford diesel mechanic According to the number of customer complaints on your website I don't believe you have any certified mechanics to fix vehicles

Dear [redacted] , Since the vehicle was sold as/is we are unable to reimburse repair expensesHowever, I an effort to assist you our offer still stands to repair your vehicle at our facilityYours Truly, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Please enter your reason(s) for rejecting the business response below. Regards, [redacted] A statement from my Daughter The ad they placed stated the vehicle was under warranty. When the vehicle was picked up [redacted] told me it was road ready and was under warranty for 3 months or 3,000 miles. He also gave me a paper that had the warranty boxed checked. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***As per our agreement we sent ** *** his partWe would have exchanged the part if neccesaryIn an effort to satisfy ** *** we will reimburse $if ** *** returns the parts we shipped to
himOnce we recieve the parts we will issue a check for $Sincerly, ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I have been all over the mobile and full size version of the website description of that car and do not find the text *** submittedI see no reason we should have expected the deposit to be non-refundableAs a side note, according to two other dealers, there should have been written confirmation that the cash deposit was non-refundable
Regards,
*** ***

Hi ***, I apologize your engine light came onHowever, I am not familiar with the situationCan you please explain to me what the problem isThanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.While I applaud *** for finding ONE page that has in super fine print, the phrase "All Deposits Non-Refundable," this does NOT represent ALL of their advertising, which was the claim made to me and my sonIf you review the screenshots previously submitted, it is clear that this phrase does not exist in those screenshotsI am going to attach those again, as well ad as it exists on their own website, which also does not indicate that all deposits are non-refundable.At this point, this is at best dubious, and at worst, intentionally deceitfulThe notification of non-refundable deposits is found in fine print of one of numerous adsThere was no mention made at the time the deposit was given and no papers signed to indicate the deposit was not refundable.Please see attachments once again
Regards,
*** ***

Hi ** *** Our ads do state our vehicles come with a month warranty if vehicle is purchased at full priceThe buyers guide you signed shows we are selling the vehicle and that any remaining factory warranty is in effectI do apologize for your troublesWe pride ourselves on taking care of our customersIf you bring the truck to us for repairs we will do the labor for freeThanks ***

Dear [redacted], Since the vehicle was sold as/is we are unable to reimburse repair expenses. However, I an effort to assist you our offer still stands to repair your vehicle at our facility. Yours Truly, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] Again the vehicle was sold with a 3 month 3,000 mile warranty not "as is".  Your sales person Lynn said it had a warranty and so did David when he gave us the paper that says warranty right on it when the vehicle was picked up.  The vehicle is being repaired here by a certified Ford diesel mechanic.  According to the number of customer complaints on your website I don't believe you have any certified mechanics to fix vehicles.

Hi [redacted], Here is our policy copied from the advertisement of the vehicle. I again apologize for the situation. However, I stand behind our policy as I explained to you.Sincerely, [redacted] Terms & Conditions
The following terms of sale apply to all of our sales.
[redacted]The 3 month/3000...

mile pre-owned warranty only applies to vehicles sold at full listed price[redacted]
(on applicable vehicles)
Payment MethodsCertified check, Bank wire transfer, or 3rd-party financing.  All funds must be in US dollars only.  
DepositAll Deposits are Non-Refundable.
Payment of Balance DueThe buyer agrees
to pay remaining balance due within 5 days of origination of
transaction. All financial transactions must be completed before
delivery of the vehicle.
Additional Fees and TaxesAll sales are subject to a $150.00
admin fee, and Texas Vehicle Inventory Tax based at .002485 of the
purchase price. Ex. $10,000 purchase = $24.85 VIT Taxes. Texas residents
pay 6.25% sales tax and registration fee of $100.50 Out-of-State buyers
may register and pay applicable taxes in their home state. Out of state
buyers are responsible for all state, county, city taxes and fees, as
well as title/registration fees in the state that the vehicle will be
registered.
We will store vehicle free of charge for 30 days.
After this period a $15.00 per day charge will accrue. All Sales are
final, No-Returns. This transaction is governed by the laws of the State
of Texas, County Tarrant. Licensed and regulated by TXDOT. Furthermore
by entering into the purchase contract it is understood any and all
causes of action that may arise shall be filed accordingly in the State
of Texas, County Tarrant.

Dear [redacted], I do not show a warranty contract being sold with your purchase. If you purchased a warranty you can contact the warranty provider to file a claim. When your daughter was picking up the truck [redacted] gave her his cell number. He advised her if she had any problems to call her. She...

never called so we thought everything went smoothly on the ride back. Thanks [redacted]

Hi [redacted] I was told you took the vehicle to a VW dealer here in town, and were advised if they found any problems to bring the vehicle back to us for repair. Is this the understanding you had of the situation? Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I have not been able to smog my vehicle yet in CA due to the amount of repairs that it needs so far including the DPF repairs I am $2697 I have had to make 4 Large repairs in the last 2 months. which classifies this vehicle as a lemon when I purchased this vehicle the first thing I asked was if  it would pass CA smog emission and I was told yes till this day the check engine light is on which is a automatic fail for CA smog  all the repairs have been made by a dodge dealer and I have all invoices to prove it. In my selling contract I was also told that this vehicle was sold with manufacture warranty. But it had expired a month before I even purchased the vehicle Texas auto even confirmed it and told me it had warranty and to just take it to the dealer when I told them the truck had a Major oil leak. This vehicle was falsely advertised when sold to me. It has been a nightmare and has set me back thousands of dollars not including missed time from work. when you buy a $31k vehicle this is not what you expect! Also that partial DPF that was sent to me was in terrible condition and incomplete as a large dealer with internet access you could have gone online and saw what a DPF system looks like! why should I have to pay for your errors. I have a stack of paperwork and invoices to prove all my facts including screen shots of the listing when I purchased the vehicle and all the emails between me and Texas auto.

[redacted], Again I apologize you are not completely satisfied. We told you the emissions were missing prior to shipping and you advised us to ship the vehicle and send you the DPF. We then sent you the DPF. We will still refund $750 if you return the DPF we sent you. However, thats the all we can offer. Thanks Michael