Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As a representative for toyota you can NOT send me anything in writing?IM SUPPOSSED TO TAKE YOUR WORD? IS THIS GOOD BUSSINESS PRACTICE.?NO ONE IN a position of authority? A manager ? Can send me credit reflected onaccount in writing I have to take your word?bussinesses & BUSSINESS agreements are done in writing And you are asking me to take your word As a representative of toyota!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we did reply to the customer thank you for reaching out and sharing your service experience with us.westchester toyota service department frequently receives customer request to install our license plates frames.we apoligize profusely for any inconvenience this may have caused.As far as
your request for reimbursment if you would be so kind to produce a picture and an invoice itemizing the parts and labor even though Weschester Toyota never authorized the work,but for good P.R we will take it in to consideration he never replied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory and I agreed with *** ***I am not saying that Westchester Toyota or their employees acted unfaithfullyI filled this complaint with The Revdex.com due to when I call *** (service provider) to follow up on the status of the tire and wheel cancellation request, to what they reply that they haven't received the contract/cancellation request from the dealerThis make me think "some one is playing games here", then, I contacted *** Financial Services to request an action from them but they were unable to see my complaint properly disclosed in the installment agreement, so they can't do anything, what happen is that fee was added in the vehicle price and other fees what increase the total financed loan amount at the end After I request them to cancel my extended warranty they are being in touch with meHopefully this minor issue will be solved soon to my satisfaction, I am just waiting for a total refund of the warranty fee to post to the account.In general, I think the treatment I received at Westchester Toyota, Incwas FAIR. I will update as soon as the refund reflect in my car loan account.P.S: I am dismissing *** *** from any responsibility on this transactionHe was very attentive and understanding to my complaint and effectively guide me to the best way to solve this issue.
Sincerely,
*** ***
The cancellation was prcoessed by [redacted] as requested. The refund was sent to [redacted] and applied to the loan amount. Please check your statement to verify that the amount was applied. We have verified that the policy was cancelled and applied to the...
CUSTOMER IS CORRECT WE DO HAVE WAITING LIST TO BRING THE VEHICLES IN THE CUSTOMER SPOKE WITH THE BDC MANAGER 9/**/16 SHE INFORMED THE CUSTOMER TOYOTA MOTORS MOST OF THE TIME DO NOT HAVE THE PARTS NEEDED TO COMPLETE THE REPAIRS KEEP IN WE ARE A FRANCHISE NOT THE MANUF....
WE DO FEEL FOR THE CUSTOMERS WE DO HAVE CARS IN THE SHOP FOR 2MONTHS WAITING FOR PARTS THE COMPLAINT SHOULD BE TOWARDS THE TOYOTA MOTORS WE ARE SIMPLY A DEALER CHECKING THE LOG THE CUSTOMER STILL HAVE 4 CUSTOMERS AHEAD OF HIM ONCE WE HAVE THE OPEN SPOT WE WILL CONTACT HIMTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership has yet after 1 week credited our [redacted] we have filed complaints with Toyota and [redacted] and I will be speaking personally to the NY State Atty General Monday the [redacted] This is nonsense they are stalling nothing takes this long to resolve and I have the same person that replied to you on my voicemail telling us the same thing I do not care the reasons he gave me why they do or dont do certain things They were to refund the deposit and they did not I also have the NY state Tax Inspector General and a unit of the IRS investigating their so called reason why they can charge tax on an incentive I am a family of CPA'a and Lawyers Toyota calls it a "Dealer Incentive" All of the dealerships I have spoken to call it a factory or dealer incentive its NOT cash back so I will get to the bottom if it The very basic answer here is get my 90 and 94 year old parent their money back How dare they pull this crap By Tuesday I will have Channel 2 and 4 at the dealership for a consumer investigation on their policies They have chosen the wrong person to screw with we are furious !!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. If the car will be certified after the recall is resolved, this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please send accurate copy of UPDATED statement When I look at statement online It does not reflect the credit Please send paper statement to my address Or advise howi can see credit reflected on account Because as of now I am unable to see the credit applied
I have attached a pic Reflecting no credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard from Westchester Toyota at all regarding this warranty repair. Wow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there product. A local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted],I am sorry but I cannot send you anything showing you it was reflected. We were able to verify by phone with [redacted] that the policy was cancelled when you requested it. We then had to call [redacted] to verify it was applied to your account. If it will help you can contact [redacted] directly and verify it was applied to your account. You can reach them at ###-###-####. Thank you sir.
Revdex.com:
Within 2 days of filing my complaint with the Revdex.com, Westchester Toyota sent me the funds which were due to me. Without the...
intervention of the Revdex.com, I do not think that I would have ever received the money which was due to me. THANK YOU Revdex.com!!! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The vehicle I agreed to purchase was priced and sold to me as a TOYOTA CERTIFIED USED VEHICLE. This fact was confirmed in a Sept [redacted] conversation between me, salesman Edson S[redacted], and GSM John M[redacted]. Furthermore, it is a fact easily supported by website capture(s) from Westchester Toyota and the CARFAX report. Dealership respondent is mistaken when he/she claims to understand my concerns, and I don't feel disrespected, I feel cheated. I want all of the benefits of the TCUV program, not just the 1year/12K-mile vehicle service agreement. I am NOT satisfied with a much less valuable Westchester Toyota substitution. "Un-winding the deal" might have been an option if the dealership had behaved professionally and ethically by contacting me, in a timely manner, to explain the "Certification" problem. They could have apologized for "jumping the gun" and advertising the vehicle as being "certified" when it was, in fact, still being put through the evaluation process. The window of opportunity for me to be reasonable and for them to be ethical has closed. At this point, I want ALL of the products that I paid for...and I will accept nothing less. If I do not receive written evidence of enrollment in the TCUV program, I will turn this matter over to the Consumer Fraud division of the New York State Attorney General's office.In summary, the dealership misrepresented my car by advertising a vehicle that they DID NOT HAVE. They took my money, and failed to deliver the product(s) that they sold and that I agreed to buy. And finally, my name is [redacted]; I am not [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you David!!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not receive a call from David L** on 7/**. I also have a call log on my cellphone to confirm that. I only received a phone call after I filed this complaint with the Revdex.com. However, I did get a breakdown from David G[redacted] via email today (8/*), so apparently it is possible to get a breakdown of the Capitalized Cost Reduction. I was never given a copy nor signed a Lease Order (which I did get with my prior Toyota lease), which would clearly detail the downpayment, fees, etc. Just do the math, I went in asking for the Toyota Incentive offer of $2990 down + $209 per month for 36 months. How do you come up with a $4556 capitalized cost reduction, plus $1447 in fees/taxes. At the end of the day, it was $6000 out of my pocket.You need to further look into this. And please respond in writing.Sincerely.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response submitted to you by Westchester Toyota quotes part of the one and ONLY email I have received from them. This is the text of the complete email:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Westchester Toyota's statement that I "never responded" to this email is factually untrue. On Oct. **, 2014 I responded with the following email to [redacted], with cc: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:Thank you for your quick response to my email yesterday and for your apology for the damages caused to my vehicle as a result of your business's unauthorized actions. Apology accepted. This does not however abrogate you from responsibility for said damages.As per your request for an invoice itemizing the work done, this was included in my initial email to [redacted]. Nevertheless I will share it with you as well.Parts:4 M6-1.00X16 stainless steel button head internal hex drive cap screws @ $.55 each = $2.208 nylon 1/4" washers @ $.15 each = $1.20Labor @ $60.48/hr:Locating and procuring parts, 2 hrs = $120.96Repairs to stripped mounting hole, 1 hr = $60.48Mounting of license plates in manner consistent with original installation, .25 hr = $15.12Total Due Now = $199.96As to your statement that "Westchester Toyota never authorized the work", I would remind you that I never authorized the actions performed by Westchester Toyota that resulted in the damages described in my email to [redacted].Regarding your offer to "take it in to consideration regarding your next service", I am sorry but I must reject this offer. As my next 3 service visits are covered free under the "Toyota Care" program it is essentially meaningless.Please submit payment of $199.96 by Nov. **, 2014 to:[redacted]
[redacted]
[redacted]After this date any unpaid balance will be assessed a 10% monthly late payment fee and additional actions will be taken to ensure payment.Thank you.
Sincerely,[redacted]
Westchester Toyota never responded to MY email. If they had bothered to this situation could have been resolved previously. As I stated in my initial complaint to Revdex.com I am willing to accept a REASONABLE offer in order to resolve this issue.Sincerely,
[redacted]
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was promised the car in 2 weeks. Car didn't come in. I was in contact with salesman during the waiting period and never once was it said that the trade-in value would change. It wasn't until I was in the showroom 4 1/2 hours transferring the car to my name and insurance did they come up that I had to give them an additional $1000 to get the car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
You could have cancelled your deal at any point. As the order even stated you have the right to cancel if the vehicle takes longer than expected. You could have cancelled your deal at the time of delivery if it was not what you expected. Why would you take a deal that wasn't what you wanted
[redacted] arrived here at Westchester Toyota one morning a couple of weeks ago and asked for the Finance Manager [redacted]. I greeted [redacted] and made him aware that [redacted] was off and I asked if I can help. [redacted] mentioned to me that he wanted to cancel a...
tire & wheel warranty that he apparantly purchased but did not agree to. I explained to [redacted] that there are numerous documents that he would have had to sign agreeing to the purchase of the warranty but if he wanted to cancel it all he would have to do is return and sit with [redacted] since they were both present at the time of the contract signing, so he may process the cancellation. He asked if there were any way that he can sign the cancellation form and leave it for [redacted] so we would not have to return the following day. I gave him the cancellation form to fill out and he did. I then left it at our front desk with the receptionist so she can hand it to [redacted] the following day since I would be off. I listened to [redacted] attentively and explained that I don't do a he said she said. I go by the paperwork that is required in every deal and that according to his paperwork he agreed to the services and products. At no point did I tell [redacted] that his suspicions were correct. [redacted] agreed to the terms of his finance. [redacted] signed all the appropriate paperwork agreeing to his purchases. [redacted] signed the Tire and Wheel policy. [redacted] signed the menu forms specifically stating that no purchase is contingent on financing and no financing is contingent of the purchase of any additional products or services. [redacted]'s cancellation has been processed and will reflect on his financing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As a representative for toyota you can NOT send me anything in writing?IM SUPPOSSED TO TAKE YOUR WORD? IS THIS GOOD BUSSINESS PRACTICE.?NO ONE IN a position of authority? A manager ? Can send me credit reflected onaccount in writing I have to take your word?bussinesses & BUSSINESS agreements are done in writing And you are asking me to take your word As a representative of toyota!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we did reply to the customer thank you for reaching out and sharing your service experience with us.westchester toyota service department frequently receives customer request to install our license plates frames.we apoligize profusely for any inconvenience this may have caused.As far as
your request for reimbursment if you would be so kind to produce a picture and an invoice itemizing the parts and labor even though Weschester Toyota never authorized the work,but for good P.R we will take it in to consideration he never replied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory and I agreed with *** ***I am not saying that Westchester Toyota or their employees acted unfaithfullyI filled this complaint with The Revdex.com due to when I call *** (service provider) to follow up on the status of the tire and wheel cancellation request, to what they reply that they haven't received the contract/cancellation request from the dealerThis make me think "some one is playing games here", then, I contacted *** Financial Services to request an action from them but they were unable to see my complaint properly disclosed in the installment agreement, so they can't do anything, what happen is that fee was added in the vehicle price and other fees what increase the total financed loan amount at the end After I request them to cancel my extended warranty they are being in touch with meHopefully this minor issue will be solved soon to my satisfaction, I am just waiting for a total refund of the warranty fee to post to the account.In general, I think the treatment I received at Westchester Toyota, Incwas FAIR. I will update as soon as the refund reflect in my car loan account.P.S: I am dismissing *** *** from any responsibility on this transactionHe was very attentive and understanding to my complaint and effectively guide me to the best way to solve this issue.
Sincerely,
*** ***
you are more then welcome to come in to reveiw your concern and sit with the *** *** *** ***
The cancellation was prcoessed by [redacted] as requested. The refund was sent to [redacted] and applied to the loan amount. Please check your statement to verify that the amount was applied. We have verified that the policy was cancelled and applied to the...
account.
CUSTOMER IS CORRECT WE DO HAVE WAITING LIST TO BRING THE VEHICLES IN THE CUSTOMER SPOKE WITH THE BDC MANAGER 9/**/16 SHE INFORMED THE CUSTOMER TOYOTA MOTORS MOST OF THE TIME DO NOT HAVE THE PARTS NEEDED TO COMPLETE THE REPAIRS KEEP IN WE ARE A FRANCHISE NOT THE MANUF....
WE DO FEEL FOR THE CUSTOMERS WE DO HAVE CARS IN THE SHOP FOR 2MONTHS WAITING FOR PARTS THE COMPLAINT SHOULD BE TOWARDS THE TOYOTA MOTORS WE ARE SIMPLY A DEALER CHECKING THE LOG THE CUSTOMER STILL HAVE 4 CUSTOMERS AHEAD OF HIM ONCE WE HAVE THE OPEN SPOT WE WILL CONTACT HIMTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership has yet after 1 week credited our [redacted] we have filed complaints with Toyota and [redacted] and I will be speaking personally to the NY State Atty General Monday the [redacted] This is nonsense they are stalling nothing takes this long to resolve and I have the same person that replied to you on my voicemail telling us the same thing I do not care the reasons he gave me why they do or dont do certain things They were to refund the deposit and they did not I also have the NY state Tax Inspector General and a unit of the IRS investigating their so called reason why they can charge tax on an incentive I am a family of CPA'a and Lawyers Toyota calls it a "Dealer Incentive" All of the dealerships I have spoken to call it a factory or dealer incentive its NOT cash back so I will get to the bottom if it The very basic answer here is get my 90 and 94 year old parent their money back How dare they pull this crap By Tuesday I will have Channel 2 and 4 at the dealership for a consumer investigation on their policies They have chosen the wrong person to screw with we are furious !!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. If the car will be certified after the recall is resolved, this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please send accurate copy of UPDATED statement When I look at statement online It does not reflect the credit Please send paper statement to my address Or advise howi can see credit reflected on account Because as of now I am unable to see the credit applied
I have attached a pic Reflecting no credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard from Westchester Toyota at all regarding this warranty repair. Wow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there product. A local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted],I am sorry but I cannot send you anything showing you it was reflected. We were able to verify by phone with [redacted] that the policy was cancelled when you requested it. We then had to call [redacted] to verify it was applied to your account. If it will help you can contact [redacted] directly and verify it was applied to your account. You can reach them at ###-###-####. Thank you sir.
Revdex.com:
Within 2 days of filing my complaint with the Revdex.com, Westchester Toyota sent me the funds which were due to me. Without the...
intervention of the Revdex.com, I do not think that I would have ever received the money which was due to me. THANK YOU Revdex.com!!! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The vehicle I agreed to purchase was priced and sold to me as a TOYOTA CERTIFIED USED VEHICLE. This fact was confirmed in a Sept [redacted] conversation between me, salesman Edson S[redacted], and GSM John M[redacted]. Furthermore, it is a fact easily supported by website capture(s) from Westchester Toyota and the CARFAX report. Dealership respondent is mistaken when he/she claims to understand my concerns, and I don't feel disrespected, I feel cheated. I want all of the benefits of the TCUV program, not just the 1year/12K-mile vehicle service agreement. I am NOT satisfied with a much less valuable Westchester Toyota substitution. "Un-winding the deal" might have been an option if the dealership had behaved professionally and ethically by contacting me, in a timely manner, to explain the "Certification" problem. They could have apologized for "jumping the gun" and advertising the vehicle as being "certified" when it was, in fact, still being put through the evaluation process. The window of opportunity for me to be reasonable and for them to be ethical has closed. At this point, I want ALL of the products that I paid for...and I will accept nothing less. If I do not receive written evidence of enrollment in the TCUV program, I will turn this matter over to the Consumer Fraud division of the New York State Attorney General's office.In summary, the dealership misrepresented my car by advertising a vehicle that they DID NOT HAVE. They took my money, and failed to deliver the product(s) that they sold and that I agreed to buy. And finally, my name is [redacted]; I am not [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you David!!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not receive a call from David L** on 7/**. I also have a call log on my cellphone to confirm that. I only received a phone call after I filed this complaint with the Revdex.com. However, I did get a breakdown from David G[redacted] via email today (8/*), so apparently it is possible to get a breakdown of the Capitalized Cost Reduction. I was never given a copy nor signed a Lease Order (which I did get with my prior Toyota lease), which would clearly detail the downpayment, fees, etc. Just do the math, I went in asking for the Toyota Incentive offer of $2990 down + $209 per month for 36 months. How do you come up with a $4556 capitalized cost reduction, plus $1447 in fees/taxes. At the end of the day, it was $6000 out of my pocket.You need to further look into this. And please respond in writing.Sincerely.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response submitted to you by Westchester Toyota quotes part of the one and ONLY email I have received from them. This is the text of the complete email:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Westchester Toyota's statement that I "never responded" to this email is factually untrue. On Oct. **, 2014 I responded with the following email to [redacted], with cc: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:Thank you for your quick response to my email yesterday and for your apology for the damages caused to my vehicle as a result of your business's unauthorized actions. Apology accepted. This does not however abrogate you from responsibility for said damages.As per your request for an invoice itemizing the work done, this was included in my initial email to [redacted]. Nevertheless I will share it with you as well.Parts:4 M6-1.00X16 stainless steel button head internal hex drive cap screws @ $.55 each = $2.208 nylon 1/4" washers @ $.15 each = $1.20Labor @ $60.48/hr:Locating and procuring parts, 2 hrs = $120.96Repairs to stripped mounting hole, 1 hr = $60.48Mounting of license plates in manner consistent with original installation, .25 hr = $15.12Total Due Now = $199.96As to your statement that "Westchester Toyota never authorized the work", I would remind you that I never authorized the actions performed by Westchester Toyota that resulted in the damages described in my email to [redacted].Regarding your offer to "take it in to consideration regarding your next service", I am sorry but I must reject this offer. As my next 3 service visits are covered free under the "Toyota Care" program it is essentially meaningless.Please submit payment of $199.96 by Nov. **, 2014 to:[redacted]
[redacted]
[redacted]After this date any unpaid balance will be assessed a 10% monthly late payment fee and additional actions will be taken to ensure payment.Thank you.
Sincerely,[redacted]
Westchester Toyota never responded to MY email. If they had bothered to this situation could have been resolved previously. As I stated in my initial complaint to Revdex.com I am willing to accept a REASONABLE offer in order to resolve this issue.Sincerely,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was promised the car in 2 weeks. Car didn't come in. I was in contact with salesman during the waiting period and never once was it said that the trade-in value would change. It wasn't until I was in the showroom 4 1/2 hours transferring the car to my name and insurance did they come up that I had to give them an additional $1000 to get the car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
You could have cancelled your deal at any point. As the order even stated you have the right to cancel if the vehicle takes longer than expected. You could have cancelled your deal at the time of delivery if it was not what you expected. Why would you take a deal that wasn't what you wanted
Refund was processed November *, 2016 at 2:27:33 pm. Refund amount was $2914 to a MasterCard ending [redacted]
[redacted] arrived here at Westchester Toyota one morning a couple of weeks ago and asked for the Finance Manager [redacted]. I greeted [redacted] and made him aware that [redacted] was off and I asked if I can help. [redacted] mentioned to me that he wanted to cancel a...
tire & wheel warranty that he apparantly purchased but did not agree to. I explained to [redacted] that there are numerous documents that he would have had to sign agreeing to the purchase of the warranty but if he wanted to cancel it all he would have to do is return and sit with [redacted] since they were both present at the time of the contract signing, so he may process the cancellation. He asked if there were any way that he can sign the cancellation form and leave it for [redacted] so we would not have to return the following day. I gave him the cancellation form to fill out and he did. I then left it at our front desk with the receptionist so she can hand it to [redacted] the following day since I would be off. I listened to [redacted] attentively and explained that I don't do a he said she said. I go by the paperwork that is required in every deal and that according to his paperwork he agreed to the services and products. At no point did I tell [redacted] that his suspicions were correct. [redacted] agreed to the terms of his finance. [redacted] signed all the appropriate paperwork agreeing to his purchases. [redacted] signed the Tire and Wheel policy. [redacted] signed the menu forms specifically stating that no purchase is contingent on financing and no financing is contingent of the purchase of any additional products or services. [redacted]'s cancellation has been processed and will reflect on his financing statement.