Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is nothing inexplicit or vague about my complaint. When I get a knowledgeable person who can understand what I'm asking for in my letter, then I will be happy to bring my contracts and any other paper work in. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], It was a pleasure finally getting to speak to you today. I am glad we were able to address your concerns and find a resolution that worked for you. I will follow up with you on Monday to confirm that your credit was applied. David L**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again Westchester Toyota's response does not address the issues raised in my initial complaint. On Oct. **, 2014, the day of the incident, I very much wanted to "sit and talk" with [redacted] (the [redacted] referenced) however it was [redacted] who would not come out of his office to talk with me. I told my [redacted], TWICE that I wanted to speak with him. Both times she went back to the office area, returned and said that he "would be right out." He never showed up.Also be aware that my initial email complaint was sent to [redacted]. He did not respond. Instead I received the one and ONLY email which I quoted in its entirety in my last response. It was sent by [redacted], NOT by [redacted] had ample opportunity to communicate with me if he so desired.That being said, rest assured that I am willing to speak with a representative of Westchester Toyota. If Westchester Toyota truly wants to resolve this issue they can have a representative contact me directly. This representative MUST have the authority to negotiate and deliver on any settlement we may agree to. I have no intention of negotiating with multiple parties or of being passed off between different representatives. ONE representative, with TRUE AUTHORITY, acting in GOOD FAITH, can resolve this matter in ONE phone call. Sincerely,
[redacted]
[redacted],I spoke to you on the phone the day you opened the complaint. We both agreed they explained that the vehicle could not be sold certified at the time because of the open recall with no remedy yet. I even agreed to put your certification through once the remedy was available and even temporarily issued a 1 year 12,000 mile service agreement so you wouldn't be left without coverage. I don't understand why the conversation on the phone is different from your response on the Revdex.com site.
[redacted],The vehicle was sold to you as a used vehicle and not as certified. Your concern was the 1 year 12.000 mile warranty that you would lose. We gave you the 1 year 12,000 mile vehicle service agreement at your request. As it was explained to you the vehicle had an open campaign for...
a repair not yet available so the vehicle could not be certified and that is why they issued you the 1 year 12,000 mile vehicle service agreement. It is with our apologizes if you felt in any way disrespected.
[redacted],I don't quite understand the complaint. I can however review your paperwork with you if you would like. If there are any problems or discrepancies I would be more than willing to correct them for you. I have reached out to yo by phone as well to see when you are available. Please...
contact me at your convenience. Email would always be best [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On May **, 2016 I phoned the national headquarters of Toyota who in turn spoke with the customer service manager at that time, Clarisse. I was told that my vehicle would be scheduled for July or August of 2016. I waited patiently again for four months. I spoke with Clarisse on Sept. ** 2016 and se stated that she did not remember that promise and I was told there were 10 people ahead of me on the list at the current time. I asked what that meant in terms of time and was given a vague answer due to parts availability. I spoke with the national Toyota headquarters again on Sept **, 2016 and provided my case #. They were able to look at my records and confirm that the service manager did indeed say July or August of 2016. In an effort to help me they called City World Toyota in the Bronx and asked if there was a waiting list to do the engine work requiring new seals. City World said they had no waiting list. So why can't this local dealer get the parts from another dealer? A few years ago Westchester Toyota was doing a repair to my vehicle and once they had taken the car apart they realized they did not have the correct parts in stock. They sent a mechanic down to a Toyota dealer in the Bronx to get the part and finish the repair to my vehicle. How is this any different? I do not believe Westchester Toyota stores vehicles in their shop for two months at a time waiting for these particular parts. That would mean they are providing courtesy or rental cars to customers while their vehicles are waiting for repair. If that is the case was never offered the option for them to store my car, reduce my mileage and stop pumping oil into an engine at my own expense. My complaint is against Westchester Toyota since they were happy enough to take my money in 2007 for this lemon. If the local dealer cannot stand behind the product they sell andservice they should be very clear that the customer is on their own when it comes to shoddy engines still under warranty.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
for the record,we are independently own franchise we are not toyota motors.we reached out to the customer to set a date for him to bring the vehicle obviously he declined. at this point the customer can bring his vehicle to any authorized dealer this is not a good start we did not do anything wrong.we are a high volume store I truly empathize with the customer but I do other customers ahead of waiting for the same repair he really should take the vehicle to city world toyota since they don't have a waiting list.I hope this case doesn't tarnished my recordRESPECTFULLY SUBMITTEDFRANTZ C[redacted]FIXED OPERATIONS DIRECTOR
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is nothing inexplicit or vague about my complaint. When I get a knowledgeable person who can understand what I'm asking for in my letter, then I will be happy to bring my contracts and any other paper work in. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], It was a pleasure finally getting to speak to you today. I am glad we were able to address your concerns and find a resolution that worked for you. I will follow up with you on Monday to confirm that your credit was applied. David L**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again Westchester Toyota's response does not address the issues raised in my initial complaint. On Oct. **, 2014, the day of the incident, I very much wanted to "sit and talk" with [redacted] (the [redacted] referenced) however it was [redacted] who would not come out of his office to talk with me. I told my [redacted], TWICE that I wanted to speak with him. Both times she went back to the office area, returned and said that he "would be right out." He never showed up.Also be aware that my initial email complaint was sent to [redacted]. He did not respond. Instead I received the one and ONLY email which I quoted in its entirety in my last response. It was sent by [redacted], NOT by [redacted] had ample opportunity to communicate with me if he so desired.That being said, rest assured that I am willing to speak with a representative of Westchester Toyota. If Westchester Toyota truly wants to resolve this issue they can have a representative contact me directly. This representative MUST have the authority to negotiate and deliver on any settlement we may agree to. I have no intention of negotiating with multiple parties or of being passed off between different representatives. ONE representative, with TRUE AUTHORITY, acting in GOOD FAITH, can resolve this matter in ONE phone call. Sincerely,
[redacted]
[redacted],I spoke to you on the phone the day you opened the complaint. We both agreed they explained that the vehicle could not be sold certified at the time because of the open recall with no remedy yet. I even agreed to put your certification through once the remedy was available and even temporarily issued a 1 year 12,000 mile service agreement so you wouldn't be left without coverage. I don't understand why the conversation on the phone is different from your response on the Revdex.com site.
[redacted],The vehicle was sold to you as a used vehicle and not as certified. Your concern was the 1 year 12.000 mile warranty that you would lose. We gave you the 1 year 12,000 mile vehicle service agreement at your request. As it was explained to you the vehicle had an open campaign for...
a repair not yet available so the vehicle could not be certified and that is why they issued you the 1 year 12,000 mile vehicle service agreement. It is with our apologizes if you felt in any way disrespected.
[redacted],I don't quite understand the complaint. I can however review your paperwork with you if you would like. If there are any problems or discrepancies I would be more than willing to correct them for you. I have reached out to yo by phone as well to see when you are available. Please...
contact me at your convenience. Email would always be best [redacted]
Reimbursement for $453 has been sent to customer. FedEx tracking number [redacted]. Please check after 5:30pm on 2/* to confirm tracking reciept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On May **, 2016 I phoned the national headquarters of Toyota who in turn spoke with the customer service manager at that time, Clarisse. I was told that my vehicle would be scheduled for July or August of 2016. I waited patiently again for four months. I spoke with Clarisse on Sept. ** 2016 and se stated that she did not remember that promise and I was told there were 10 people ahead of me on the list at the current time. I asked what that meant in terms of time and was given a vague answer due to parts availability. I spoke with the national Toyota headquarters again on Sept **, 2016 and provided my case #. They were able to look at my records and confirm that the service manager did indeed say July or August of 2016. In an effort to help me they called City World Toyota in the Bronx and asked if there was a waiting list to do the engine work requiring new seals. City World said they had no waiting list. So why can't this local dealer get the parts from another dealer? A few years ago Westchester Toyota was doing a repair to my vehicle and once they had taken the car apart they realized they did not have the correct parts in stock. They sent a mechanic down to a Toyota dealer in the Bronx to get the part and finish the repair to my vehicle. How is this any different? I do not believe Westchester Toyota stores vehicles in their shop for two months at a time waiting for these particular parts. That would mean they are providing courtesy or rental cars to customers while their vehicles are waiting for repair. If that is the case was never offered the option for them to store my car, reduce my mileage and stop pumping oil into an engine at my own expense. My complaint is against Westchester Toyota since they were happy enough to take my money in 2007 for this lemon. If the local dealer cannot stand behind the product they sell andservice they should be very clear that the customer is on their own when it comes to shoddy engines still under warranty.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
for the record,we are independently own franchise we are not toyota motors.we reached out to the customer to set a date for him to bring the vehicle obviously he declined. at this point the customer can bring his vehicle to any authorized dealer this is not a good start we did not do anything wrong.we are a high volume store I truly empathize with the customer but I do other customers ahead of waiting for the same repair he really should take the vehicle to city world toyota since they don't have a waiting list.I hope this case doesn't tarnished my recordRESPECTFULLY SUBMITTEDFRANTZ C[redacted]FIXED OPERATIONS DIRECTOR