Texas Guaranteed Student Loan Corporation

May 12, MS [redacted] DISPUTE RESOLUTION SPECIALIST [redacted] *** Re: Case # [redacted] : [redacted] ***Dear Ms [redacted] , Thank you for your inquiry received at Texas Guaranteed (TG) on 5/11/Regarding your customer, I reviewed his complaint and sent him a response to his concerns on 5/12/Unless Revdex.com provides a privacy release from Mr***, I will no long provide your agency with and actual outgoing responseIf you and/ or Mr [redacted] have questions or if I can be of further assistance, please feel free to contact me at (800) [redacted] extension ***Sincerely, [redacted] ***, Ombudsman/ Assistant Vice-PresidentOffice of the President

April 22, 2015MS [redacted] ***Re: Case # 10577490: [redacted] ***Dear Ms [redacted] Thank you for your inquiry received at Texas Guaranteed (TG) on 4/20/15.Since the receipt of Ms***'s complaint filed at the Revdex.com, TG has addressed her confusion about Treasury Offset refundsThere was more than one offset that postedShe received a full refundof one of the offsets, but was not entitled to any refund of the second (lesser) offset amount.If I can, be of further assistance, please feel free to contact me at I [redacted] extension ***.Sincerely, [redacted] ***, Ombudsman/Assistant Vice-President Office of the President

Complaint: [redacted] I am rejecting this response because:I have not received anything from this company I am sure this is their way of trying to hold me to a debt thats not mine...I am done being harassed by this company...My taxes are going to be well spent on my lawyer Regards, [redacted]

Thank you for your inquiry received at Texas Guaranteed (TO) on 11/3/ Regarding your customer, I reviewed his circumstances and sent him a response to his issues on 11/14/Unless the Revdex.com provides a privacy release from Mr [redacted] , I will no longer provide your agency with an actual copy of the outgoing response, If you or Mr [redacted] have questions or if I can be of further assistance, please feel free to contact me at [redacted] extension ***

Complaint: [redacted] I am rejecting this response because:Their letter dated 5/12/was received on 5/16/ The first paragraph, last sentence states "You want the calls from TG to stop." and the second paragraph ..."if you re receiving misdirected calls"and the fourth paragraph states "...customers are identified by name, social security number, and date of birth All identifiers must match..."but paragraph states "However, disclosing only the last 4-digits of your social security number OR your date of birth will allow TG to determine whether or not you are the intended FFEL customer." and lastly paragraph states "...unless you prove that you are not the intended customer, it is possible that misdirected contacts may continue."Let's just stay with the first paragraph that I want the calls from TG to stop The calls have been misdirected and they have the wrong [redacted] *** I have never had a student loan and I do not want any further contact from their company or any company in their employ Regards, [redacted] ***

May 4, MS [redacted] DISPUTE RESOLUTION SPECIALIST THE Revdex.com [redacted] AUSTIN, TX [redacted] Re: Case # [redacted] : [redacted] Dear Ms [redacted] Thank you for your inquiry received at Texas Guaranteed (TG) on 4/30/Regarding your customer, I reviewed her circumstances and sent her a response to her issues on 5/4/Unless the Revdex.com provides a privacy release from Ms [redacted] I will no longer provide your agency with an actual copy of the outgoing responseIf you and/ or Ms [redacted] have questions or if I can be of further assistance, please feel free to contact me at [redacted] extension ***Sincerely, [redacted] ***, Ombudsman/Assistant Vice-President Office of the President

January 27, 2015** *** ***DISPUTE RESOLUTION SPECIALISTTHE Revdex.com*** ** *** **AUSTIN, TX ***Re: Case # ***: *** ***Dear *** ***,Thank you for your inquiry received at Texas Guaranteed (TO) on 1/23/15.Regarding your customer, I reviewed her
circumstances and sent her a response to her issues on 1/27/Unless the Revdex.com provides a privacy release from Ms***, I will no longer provide your agency with an actual copy of the outgoing response.If you and/ or Ms*** have questions or if I can be of further assistance, please feel free to contact me at *** extension ***.Sincerely,*** *** *** ** *** *** *** ***Office of the President

February 4, MS *** *** DISPUTE RESOLUTION SPECIALIST THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Casey ***: *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 2/3/Regarding your customer, I reviewed
her circumstances and sent her a response to her issues on 2/4/Unless the Revdex.com provides a privacy release from Ms ***, I will no longer provide your agency with an actual copy of the outgoing responseIf you and/ or Ms*** have questions or if I can be of further assistance, please feel free to contact me at *** extension *** Sincerely, *** ***, *** *** *** Office of the President

Complaint: ***
I am rejecting this response because:I have not received any maximum refund and every time I call to speak with a representative I am either hung up on or sent to a voice mailMy taxes should have never been offset in the first place since I was not behind on any payments to your companyThis whole horrible ordeal is because your representatives do not do their jobs appropriately as far as educating consumersMy refund was wrongfully offset and now you are refusing to return itThis should definitely be illegalI am paying for your error! I suggest you fix it!
Regards,
*** ***

April 22, MS *** *** DISPUTE RESOLUTION SPECIALIST THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Case # ***: *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 4/20/Regarding your customer, I reviewed her
circumstances and sent her a response to her issues on 4/21/Unless the Revdex.com provides a privacy release from Ms***, I will no longer provide your agency with an actual copy of the outgoing responseIf I can be of further assistance, please feel free to contact me at 1-800-*** extension *** Sincerely, *** *** Ombudsman/Assistant Vice-President Office of the President

February 3, ** *** *** DISPUTE RESOLUTION SPECIALIST THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Case # ***: *** *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG)on 1/29/Regarding your customer, I reviewed
her circumstances and sent her a response to her issues on 2/3/Unless the Revdex.com provides a privacy release from Ms ***, I will no longer provide your agency with an actual copy of the outgoing responseIf you and/ or Ms*** have questions or if I can be of further assistance, please feel free to contact me at *** extension ***Sincerely, *** ***, *** *** Office of the President

May 4, MS *** *** DISPUTE RESOLUTION SPECIALIST *** *** *** *** *** ** *** ** AUSTIN, TX *** Re: Case # 10589638: Arron *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 4/27/Regarding your customer, I reviewed his circumstances
and sent him a response to his issues on 5/4/Unless the Revdex.com provides a privacy release from Mr***, I will no longer provide your agency with an actual copy of the outgoing responseIf you and/ or Mr*** have questions or if I can be of further assistance, please feel free to contact me at *** extension *** ***, Ombudsman/Assistant Vice-President Office of the President

January 21, 2015MS *** ***DISPUTE RESOLUTION SPECIALIST*** *** *** *** ** *** **AUSTIN, TX ***Re: Case ***: *** ***Dear Ms***,Thank you for your inquiry received at Texas Guaranteed (TO) on 1/13/15.Please know that I sent a response to Ms
*** on 1/20/However, unless Ms*** sent you a privacy release authorization, I am no longer permitted to send your agency a copy of the actual response sent to Ms***.If you and/or Ms*** have questions, please feel free to contact me at (800) *** extension ***. Sincerely, *** *** *** *** Office of the President

February 27, ** *** *** DISPUTE RESOLUTION SPECIALIST THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Case # ***: *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 2/26/Regarding your customer, I reviewed her
circumstances and sent her a response to her issues on 2/27/Unless the Revdex.com provides a privacy release from Ms ***, I will no longer provide your agency with an actual copy of the outgoing responseIf you and/ or Ms*** have questions or if I can be of further assistance, please feel free to contact me at *** extension *** Sincerely, *** *** *** *** Office of the President

May 4, MS *** *** DISPUTE RESOLUTION SPECIALIST THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Case # ***: *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 4/30/Regarding your customer, I reviewed his issues and
sent a response to him on 5/15/Unless Mr*** provides you with a privacy release, I will not be able to provide your agency with an actual copy of the outgoing responseIf you and/ or Mr*** have questions or if I can be of further assistance, please feel free to contact me at *** extension *** Sincerely, *** ***, Ombudsman/Assistant Vice President Office of the President

March 23, MS *** *** *** *** *** THE Revdex.com *** ** *** ** AUSTIN, TX *** Re: Case # ***: *** *** Dear Ms***, Thank you for your inquiry received at Texas Guaranteed (TG) on 3/20/Regarding your customer, I reviewed his
circumstances and sent him a response to his issues on 3/20/Unless the Revdex.com provides a privacy release from Mr***, I will no longer provide your agency with an actual copy of the outgoing responseIf you or Mr*** have questions or if I can be of further assistance, please feel free to contact me at 252-extension Sincerely, *** ***, *** *** Office of the President

April 22, 2015MS [redacted]Re: Case # 10577490: [redacted]Dear Ms. [redacted]Thank you for your inquiry received at Texas Guaranteed (TG) on 4/20/15.Since the receipt of Ms. [redacted]'s complaint filed...

at the Revdex.com, TG has addressed her confusion about Treasury Offset refunds. There was more than one offset that posted. She received a full refund. of one of the offsets, but was not entitled to any refund of the second (lesser) offset amount.If I can, be of further assistance, please feel free to contact me at I 800 [redacted] extension [redacted].Sincerely,[redacted], Ombudsman/Assistant Vice-President Office of the President

Attached is my response to the borrowers dispute in regard to TG's issuance of a wage withholding order to her employer.  While Ms. [redacted] indicates that she was never notified of TG's intent to garnish, this does not appear to be the case.  TG first issued a "Notice Prior to Wage...

Withholding" in April of 2015.  Ms. [redacted] responded to this initial notification and actually agreed to repayment terms.  However, Ms. [redacted] failed to maintain those terms and the "order" was subsequently issued to her employer.As indicated in my letter, Ms. [redacted] has options if the garnishment currently in place poses a financial hardship.  She can feel free to contact me at (800) 252-9743 ext [redacted] to discuss her account.  I will be happy to assist her.[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,Which entity is he referring to because I don't have any other information? 
[redacted]

June 29, 2015 MS. [redacted]     Re: Case #[redacted]: [redacted]   Dear Ms. [redacted] I received a telephone message from your customer who received my letter dated 6/24/15 in response to his concerns about Texas Guaranteed (TG).   While Mr. [redacted] states that TG is permitted to give your agency a copy of the outgoing response, TG is not able to comply with a verbal release. Per the law, (U.S. Code 3404), TG requires out customers to provide a privacy release through a signed and dated written statement. The privacy release may be forwarded to my attention at fax number [redacted]   Also, Mr. [redacted] entitled to forward any unresolved complaint to the U.S. Department of Education at the following:   U.S. Department of Education Office of the Ombudsman [redacted] Washington, DC [redacted] Toll Free:[redacted]   I can be of further assistance, please feel free to contact me at 1 800 [redacted] Extension [redacted].   Sincerely,   [redacted], Ombudsman/ Assistant Vice-President Office of the President