Texas Pneumatic Systems Inc

Dear Ms*** and Ms***Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accounts.As I have investigated
the complaint received by Ms*** the allegation of "Emergency" is fictitious at no time was this stated and is against our company policy per the call recording pertaining to the conversationWe also object to Ms***'s claim that we are a "Scam"We are consistant in our efforts to be the most compliant and helpful company to consumers every day and hold in high regard our A+ rating with the Revdex.com.The account in question has been closed and returned to our client and they have been notified of the complaint.We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms*** at *** ***, should I be able to offer any further information or assistance.David JM***Chief Compliance Officer

The letter that was attached to the previous response is confirmation of the arrangementAs Mr*** is not clear on what he is requesting, I have also attached a paid letter

Everest Receivable Services has received the above referenced complaint, which has been forwarded for
investigation and responseWe are a third party collection agency retained by its clients to secure
payment of past due accounts
As I have investigated the complaint and allegations received by
Ms***, We apologize for any
misunderstandingAs I listened to the call recording it seemed both the agent and yourself
misunderstood the situationI have counseled the agent to improve her active listening skills to better
help consumers resolve their outstanding obligation
We have closed and returned your account to the client and advised them of the complaint
We strive to always be in compliance with the law and work diligently to ensure our agency makes every
attempt to resolve any and all complaints received by a consumer
I trust this letter satisfies the request and expectations of our company, but I remain available to your
office and Ms*** at *** *** should I be able to offer any further information or
assistance

Please find the attached response

Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response. Our policy is to confirm the last of a consumers Social Security Number (SS#) to avoid violating the Fair Debt Collection Practices Act (FDCPA) of third party
disclosureWhile we understand this may be concerning for consumers, we are only trying to protect our consumersIn reagrds to the agent that spoke to you, I agree that it should have been handled betterThe agent did receive disciplinary action for this call and we apologize for the misunderstanding. We have closed your account and provided the complaint and response to our client as per our policy. We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer. I trust this letter satisfies the request and expectations of our company, but I remain available to your office and MrS*** at *** ** ***, should I be able to offer any further information or assistance

Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and responseWe are a third party collection agency retained by its clients to securepayment of past due accounts.As I have investigated the complaint and allegations received by Ms
***, We did make calls to Ms.*** to validate an address for another consumerWe did not intend to annoy or harass Ms***.We apologize for any inconvenience this may have caused and have removed your number and placed iton our Do Not Call list.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and MsClose at ###-###-#### ***, should I be able to offer any further information orassistance

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Dear Revdex.com,    I did initially state in my initial complaint, that I did in fact, "electronically sign" the initial document sent to me by Everest... And as I also stated in my complaint, I was informed by Everest that once funds for payment had been secured, that I would be receiving such confirmation via "EMAIL to the email address I provided to Everest. The latest response from Everest now states that I will receive such confirmation via courier mail.  Both Fifth Third Bank and Lake Michigan Credit Union stipulated that such confirmation be expedited via email.  Though appreciate of the gesture to "mail" to my home address, this will serve to create further delay for all parties involved on my end.  Please just email confirmation on Everest letterhead as was the original and accepted arrangement.  Regards,     [redacted]

We were calling to verify/confirm the correct address to send a letter to, the letter was not intended for [redacted] and we apologize for any inconvenience.  We have removed Ms. [redacted] phone number and have added to our internal Do Not Call List so she will not be contacted again....

 We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.  I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms. [redacted] at ###-###-####, should I be able to offer any further information or assistance.

Revdex.com:Ms. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company is not being truthful, and did in fact state that it was an "emergency" issue and when further questioned they insinuated it was an emergency instead of it being directly stated. If this company is so confident then maybe they should submit their "recording" as they say they have for further review. My mother is on hospice and has end of life care, she is fully insured medically through private insurance as well as medicare and medicaid. On google there are several other people whom have had similar issues with this company. I can only assume they have maintained an A + rating through the Revdex.com due to not taking action on issues but because when a person like myself makes a complaint they "close the account and return it to their client". I dont believe there is any client, I have contacted my mothers insurance carriers and nothing has changed in her coverage and she is fully covered. I do have a general poa as well as medical poa and have never in my years of dealing with her affairs dealt with a company such as this. This company is scamming the public and should be stopped.  After speaking to the insurane carriers as well as the hospice nurses that deal with my mothers care we have no doubt that this is a scam and they seem to be obtaining information on people whom are very ill and unable to fully understand. there is no excuse to prey on people, especially vulnerable adults whom are on end of life care. Furthermore, they did not have her first name correct, they had her last name and d/o/b, as well as the address of a home my mother gave up over 20 years ago, and my boyfriends telephone number, The "client" is ficticious, non existent, and this should be criminal in nature.thank you in advance for researching my complaint.
Regards,
[redacted]

December 29, 2016Revdex.com100 Bryant Woods SouthAmherst NY, 14228Attn: [redacted]lRE: Compliant ID [redacted]Dear [redacted]l and Mr. [redacted]Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response. We are a third party...

collection agency retained by its clients to secure payment of past due accounts.We apologize for any inconvenience this may have caused and have removed your number and placed it on our Do Not Call list.We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr. [redacted] at [redacted] should I be able to offer any further information orassistance.

Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and response. We are a third party collection agency retained by its clients to securepayment of past due accounts.As I have investigated the complaint received by Ms. [redacted], I have...

listened to the call recording and theallegations made are not completely factual. I can provide the recording if requested. The agentshandled the call compliantly, professionally and provided several options to Ms. [redacted]. The agent didbecome distressed in regards to asking what Ms. [redacted] could afford , her response was very vague andcould not provide any suggestion of what she could afford. The call ended pleasant on both sides andMs. [redacted] was provided with time so that she could review her finances and call back with an offer.We have closed and returned the account to our client and advised them of the complaint.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Ms. [redacted] at 7[redacted], should I be able to offer any further information or

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This debt has already been cleared and paid in full. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10697882, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is clear that this company is not abiding by the state and federal laws in regards to fair debt collection, furthermore this company alleges a "debt" and they allege an account but are unable to substantiate any such debt. The phone records attached state that all calls were documented as "hang up" or "answering machine", so therefore that too is inaccurate, and this company states that they are "confident" that their answer will satisify the Revdex.com's request, I think that at this point its arrogant to assume that, and to throw around the Revdex.com as endorsing them when they are making up these alleged "debts" to attempt to collect on non existent things. A poa (power of attorney) was provided despite this company not having a legal purpose to initiate contact. 
Regards,
[redacted]

Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response.  We have sent Mr. [redacted] the attached Regulation E letter, in which he signed and returned on 10/16/17. The account is paid in full and Mr. [redacted] will be receiving...

his paid letter shortly to his home address. We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.  I trust this satisfies the request and expectations of our company, but I remain available to your office and Mr. [redacted] at ###-###-#### X177, should I be able to offer any further information or Assistance.   David J. M[redacted]Chief Compliance Officer

Please find attached response.August 27, 2015Revdex.com100 Bryant Woods SouthAmherst NY, 14228Attn: [redacted]RE: Compliant ID [redacted]Dear [redacted]Everest Receivable Services has received the above referenced complaint, which has been forwarded...

for investigation and response. We are a third party collection agency retained by its clients to secure payment of past due accounts.As I have investigated the complaint and allegations received by Ms. [redacted] I have listened to the call recording and our regular process is verify the last four of the consumers social security number to ensure we do not violate FDCPA third party disclosure laws. We also verify the address of the consumer so that we may send the initial notice with pertinent account information per the FDCPA. I have counseled the agent in regards to how she could have handled the call better and that when anyone requests our mailing address, it needs to be provided.We have closed the account and returned to our client and have informed them of the complaint received. We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms. [redacted] at [redacted], should I be able to offer any further information or assistance.Chief Compliance Officer

Dear Mr. [redacted],Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and response. We are a third party collection agency retained by its clients to securepayment of past due accounts.As I have investigated the complaint received by Mr....

[redacted], Per the Fair Debt Collection Act (FDCPA)we need to ensure we are speaking to the correct person to avoid third party disclosure. As per ourcompany policy we expect the agent to request the consumer provide the last four of the consumerssocial security number. I believe Mr. [redacted] would not be happy with us discussing this anyone else buthim.At this point, We have closed the account and returned to our client and have advised them of thecomplaint.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr. [redacted] at ###-###-#### X177, should I be able to offer any further information orassistance.Sincerely,[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response. We are a third party collection agency retained by its clients to secure payment of past due accounts. As I have investigated the complaint and allegations...

received by Ms. [redacted], I have listened to the call recordings there was no third party disclosure to her father. The call was made to confirm location information for Ms. [redacted] and he was asked what company and the purpose of the call. The agent replied "We are Everest Receivable Services and the call was in regards to a personal business matter". Legally we have to provide the company name when requested. There were no threats whatsoever and is not allowed per our policies and training. In regards to Ms. [redacted]'s call with the agent, I have counseled the agent that she could have handled the call better and should have listened more effectively, even though Ms. [redacted] was upset and was yelling from the minute the call was answered by the agent. There was no cursing or violation of third party disclosure. We have closed the account as "Fraud" and returned to our client and have informed them of the complaint received. We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer. I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms. [redacted] at ###-###-#### X[redacted], should I be able to offer any further information or assistance. Sincerely, David M. Chief Compliance Officer

Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and response. We are a third party collection agency retained by its clients to securepayment of past due accounts.As I have reviewed the call recording and have discussed with the...

agent. In regards to contacting yourrelative, we apologize for any inconvenience as we did not have good contact information for Ms. [redacted]and is standard to request location information from others. To safeguard consumers, we request theconsumer provide the last 4 of their Social Security number as to avoid third party disclosure laws. I havealso attached information in regards to the debt we were contacting you about.We apologize for any inconvenience to Ms. [redacted] and have removed her relatives number so they willnot be contacted again.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Ms. [redacted] at ###-###-#### X177, should I be abie to offer any further information orassistance.

My apologies for the late response, as I do not believe I received the initial notification or I may have overlooked it.  Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response.  We apologize as we do not own the...

account in question and cannot cancel the debt, we can only close the account and return it to our client.  As is our normal practice, we will notify the client of your complaint and concerns.  As stated we have closed your account and provided the complaint and response to our client as per our policy.  We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.  I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms. C[redacted] at [redacted], should I be able to offer any further information or assistance.