Texas Toyota of Grapevine

He is currently in arbitration and constant contact with *** and *** *** for arbitration and we as a dealer are not included in the conversations on those negotiationsOur contact is limited to the customer at this time as a result and the customer is awareHe currently has an appointment with our GM *** *** Saturday November 18th to possibly trade out and into another vehicle

Martha ***
Texas Toyota of Grapevine and I have mutually agreed to the listed repairs as stated in their August 24, response The vehicle is currently still being repaired and the anticipated completion repair date is Monday, August 31,

The amount the customer received of $was from us at Texas Toyota for her Warranty Cancellation with MPPSo that's an amount in addition to the $for GAPWe received a debit for her GAP on OCT 23rd in the amount of $466.69, which means her Lien Holder (TMCC) has received the
refund and will be the one to issue the amount of $Unfortunately we do not have a time frame of when her lien holder (TMCC) will get her the checkSpoke with customer and I will be trying to get her a time-frame of when she should be receiving the checkUnfortunately it is not something we can control, but will assist in any way possible

Complaint: ***
I am rejecting this response because: when I came in exactly a week later to look at other vehicles I did find one that I likedWith that being said, when it came down to doing the paperwork for the new vehicle Toyota was only offering $21,for the car I bought less than a week ago which had under miles on it and my car payment would have been $for the used car In addition, it is not my fault if the car fax report is not updated, with you being a well known dealership you should be able to access vehicles well before selling it to customers, but instead you hide the damages and sell it According to the car fax report my the car had an accident in summer of and I bought it ending Jan I believe that is plenty of time for such incidents to be recorded However, you guys sell me a car and cover up the damages I am rejecting this offer because once again, I was deceived by dealership for telling me that I could bring the car back within days It is not my fault if that was miscommunicatedFrom a customer service perspective this is very unacceptable and is very trifling of Toyota to do this Once again, I want to trade in the car I have for the full value of what I paid towards a new one, with the same car payment and no money down If I have to get lawyers involved in this matter, then so be it A big corporation like you should be able to satisfy their customers and again I will tell everyone I know not to do business with you guys, because you are cheaters and liars I want someone of very high importance to call so that we resolve this matter AS SOON AS POSSIBLE
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

***, Used Car ***, spoke with Mrs*** today and let her know that we would be happy to trade her out of the vehicle and give them $3,500-$4,for the tradeMrsBrown stated she would speak to her husband and call us back letting us know what they would like to do. We are
currently waiting on response from customer

The check engine light came on after customer purchased the vehicle and we fixed it at no cost to customerThe check engine light was then turned off after the repair and the need to drive it was to ensure that the check engine light didn't come back onSince the check engine light did not come
back on the customer took delivery of the carAfter a few weeks the vehicles check engine light came back onCustomer spoke to the GM of the store and they were in agreement that if the check engine light code was in correspondence to the first check engine light then we would repair it, but if it was not in correspondence then the customer would be responsible for the repairWhen purchasing a pre-owned vehicle all customers sign a Form stating that the vehicle was sold to them because with pre-owned vehicles things can go wrong anytime due to age, etc

After the new battery didn't work, dealership said a new starter was needed, then when the starter didn't work, then the issue became no compression in engine and the vehicle needs a new motor Per warranty company and dealership, the vehicle is being dismantled in an attempt to determine the true mechanical problems Dealership is not keeping us informed of mechanical issues but all information concerning the condition is being provided by the warranty company After we requested, we received on July 31, 2015, a year model loaner with over 110,miles that was a trade in and the wiper blades are tethered and the rubber is looseOn August 3, 2015, spoke with General Manager who stated for us to bring loaner car for another car Also, stated we have three options: wait to hear results of dismantled report, apply cost of vehicle to another vehicle purchase, or void the purchase agreement contingent upon State voiding title transfer We are still working with dealership to determine issue and resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, though their description of the problem is not completeThe vehicle also had a different engine then was described by the salesman, and based on multiple quotes from dealerships in the metroplex, I did pay for the options described to be by the salesmanThat being said, the resolution of unwinding the entire transaction is satisfactory to me, as that is something I suggested to the General Managers Assistant before I spoke with him directlyShe responded with "Well it's your car now"
Regards,
*** ***

On the initial visit we installed a power steering pump to solve the noise that was going on in the steering on the vehicleIt returned again with the noise and under warranty we replaced another power steering pump under the parts warrantyIt then returned a third time and under this repair
again needed another power steering pump but this time we also noticed metal that had not been apparent in the initial pumps circulating that looks like the catalyst to the previous pump failuresWe authorized at no cost to the customer a power steering rack replacement as well as the power steering pump again with a power steering fluid flush to remove any remaining debrisWe contacted the customer who had been provided with secondary transportation by the dealership and test drove with them before the vehicle was released back to them to confirm that the vehicle was working properlyThe customer confirmed that during the test drive and we released the vehicle back to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10849799, and find that this resolution is satisfactory to me, although I did have to make (2) separate trips to receive payment because I was told the check would be there on a specific day and after waiting in the showroom for over minutes for the person I was scheduled to meet with I was informed the check was not thereOn the second attempt to pick up the check (2) days later I was able to pick up the checkAgain, this company did reimburse me for the financial error but wasted a large amount of my time yet again

Used Car ***, *** **, spoke with customer and she will be coming in today 3/at 6pmWe have offered to buy the car back for the price they discussed last week, as close to $14,000 as possible based on the current market valueWe will also let the customer know that they have the option to have the vehicle repaired or traded out of it if they are not wanting to return it

Our Service Director *** *** will be contacting the customer to discuss

*** ***, Fixed Ops Dir, spoke with Mrs*** today (8/10/17) and they mutually agreed to meet Tuesday, 8/15/at 9:00am to inspect the vehicle and go over the radio checklist to determine if there are any issues and correct them as necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What the response from the business does not pertain to meI have not cancelled MPP yet, I have a bumper issue which they are no longer communicating me with me onI filed a claim with Toyota customer service and I believe *** *** the superb Service ADVISOR that does not return phone call after not completing the job on my vehicleI do not know what they are referring to as far a check goes for cancelled MPP warranty coverage
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I spoke with Ms*** a moment ago and addressed issuesShe is bringing the car in today for us to evaluate and correct what we canShe will be provided a loaner car while the evaluation is being madeThank you, David W***

I called and spoke to customer and apologized for their experience with receiving their $referralI personally went and got the check cut and sent it out to the customer via mail that same dayWe used his unfortunate experience and covered it in our Friday all staff meeting to ensure it
doesn't happen again

All our Pre-Owned vehicles have a Performance Package done when they go through the shop, our website states to contact us for more information (which can include, but is not limited to availability, added options, etc). As a buyer you have the right to accept and decline offers. As a dealer we...

have the right to accept or decline offers. Our final selling offer was Internet Price + $599 Package + TTL fees, but that was declined. Used Car Director, [redacted], personally went and shook the customers hand before he left, letting him know again that we will honor the Internet Price + $599 Package + TTL fees. We are very sorry that Mr. Kerr's time was wasted and in no way was that our intention. We do not ever want a customer to feel their time was wasted or that we would ever intentionally waste their time.