Texas Toyota of Grapevine

I spent 3 days with the team at Toyota of Grapevine reviewing vehicle options and pricing.  When I met with [redacted] and [redacted] at lunchtime (12;30 PM) on 2/25, we reviewed the numbers.  [redacted] made several offers, as he wanted me to buy a car that day.  He worked the figures down to $19,586, with the assertion that no other dealer would be able to match that price.  I stated that I would exercise my due diligence and review this offer, and respond to him later that day, which was agreeable.  When I returned after work, we met and signed the paperwork.  The car was then prepped, and [redacted] and I spent time thoroughly going through the maintenance handbook and service schedule.  After 2 hours from the time I arrived that evening (and 8 hours after the price had been offered), [redacted] returned to say that he had made a mistake and could not honor the agreement.  Considering this was 8 hours from the time he had presented the price, this tactic was no spur-of-the-moment error, as Toyota had all day to recognize it.  Instead, it was a clear reneging of a valid offer and a thorough waste of my time.I then had to obtain a rental car and re-initialize my car search, adding to the anguish and frustration caused by Toyota of Grapevine. Such treatment is clearly disingenuous and unethical.  Calls to the customer service representative at Toyota of Grapevine were never returned, which only added to the poor level of attention to customer service exercised by this dealership.  Nor did they respond to multiple inquiries from the Revdex.com, which led to the conclusion that Toyota of Grapevine clearly knew they had committed a blatant fault in this transaction and were trying to avoid taking responsibility for making amends.

We have held up to our agreement on fixing the power steering for this vehicle. The customer test drove it before taking it back in April and all was good. Now that there are other issues with the vehicle, which weren't present as the time of purchase, we are not responsible since vehicle was purchased AS-IS. Unfortunately that is a part of purchasing a pre-owned vehicle. I have left a message for the customer to call me back, we will be offer to purchase the vehicle back for the amount it was sold which is $7,993.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]