TextbookRush.com

As a one time-courtesy, we have refunded the remainder of the chargeHowever, the book was returned to us with such damage we can no longer use it for other consumers

We believe that the consumer has made some sort of error in regards
to these booksThe books that were sent to us as a buyback include paperwork
for orders in the names of other consumersThe books were purchased from
another textbook website, and then within one week were sent
to us as a Buyback
at the fraction of the price paid to the other websiteThe books we received
were newly ordered books from an ecommerce site, not from an estate saleWe
are concerned that the consumer may be the victim of some sort of fraud or
crime, and we have encouraged her to contact her local law enforcement
regarding the issue
The last paragraph of our Buyback Terms and Conditions
addresses this issue directly, and we believe should resolve the Revdex.com complaint
However, we look forward to working with the consumer and her local law
enforcement outside of this Revdex.com portal
http://www.textbookrush.com/help/policies/buyback-terms.aspx
Last paragraph:
All items are inspected by us upon receiptYou understand
and agree that if, in our sole discretion, any item is determined or suspected
by us to be counterfeit or otherwise infringing on any law or the intellectual
property rights of any party, we may retain and destroy the item without
payment to you and without giving rise to any other obligation to youYou also
understand and agree that we will not return or otherwise distribute any items
determined or suspected by us to be counterfeit or otherwise infringing on any
law or the intellectual property rights of any partyYou will hold
harmless and indemnify us for any claim arising from the receipt of infringing
or otherwise unlawful goods from you

The consumer stated that they returned both books in the same boxWe did not record the weight of the package before opening it (as is our standard operating procedure)Since we failed to mark the weight, we have issued the refund to the consumer for the non-returned Buyback

I am still unsatisfied with the response from the businessI am awaiting the final return of my books but the ones that have previously been returned were inspected by another company and marked brand new and paid for as a buybackThis company and no reason to decline my books besides the fact that they did not want to honor their agreement they made with me when I committed to selling my books to themThey claim to have returned my books as a courtesy yet they could not have kept them anyway without either paying for themI have left numerous reviews on different sites warning about textbookrushThey operate under three different website names as well such as abebooks.comI am asking for my $that was paid for in shipping to be refunded as this issue occurred because of them

Our stated policy online is that we will not return books that we do not purchaseThis is because we pay for the the shipping of items to us, and we wish to avoid people sending us books that are of a low quality or have other factors that cause us to be unable to purchase themHere is our policy from http://www.textbookrush.com/help/faq/buyback-faq.aspx:What happens if I send a book that you do not buy back?
If you send a book that we do not buy back, the book will not be
returned to you and will be recycledSome examples of books that we do
not buy back are liquid damaged books; books with damaged bindings
(e.g., pages loose, missing, or falling out); defective books; and books
with torn/taped covers, or study guides/workbooks with any
highlighting/writing.The consumer did send us books that had other factors that did not allow us to purchase themWe, however, did offer the consumer the courtesy of having the books returnedThe customer is now complaining that we asked her to pay for the return shipment of books, which she had already agreed to.We consider this case as resolved, as we have already met the agreement made with the consumer outside of the Revdex.com portal

The customer does not have an order with us for that order number, therefore there is no refund dueHowever, the customer did create a Buyback to sell an item to usHowever, no payment was made for the book as it did meet our purchasing standards. That information was sent to the customer via email on 10/18/2017. The email told the customer to contact us within days with any questions about the Buyback. When the customer did not contact us during that time, the non-purchased book was disposed of. These steps all follow our online Terms and Conditions that the consumer agreed to

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

We list millions of titles of books, including ebook and online/Access code versionsWe use an industry-standard book listing service to determine what information is provided with the sale of a book. For this customer’s order, we listed the item as:Connect Plus Personal Health with
LearnSmart Semester Access Card for Connect Core Concepts in Healthby Insel/RothISBN: 9780077613273Seller SKU: 43984412 The book was clearly listed as an Access CardThere was not any error done on our part with the listingHowever, we are empathetic to the customer’s plight that the publisher of this book (a completely separate entity than ourselves) has stopped supporting this itemBecause of this, we have issued a refund for the item price via the website the customer used to place the orderWe are having our Inventory Team review the item and, if verified, we will pull it from our stock. However, we have reviewed our communication with the customer, and in no way was our team "rude" to themThe customer stated they were unaware that they bought an access code, and not a physical textbook. We believe that this was the crux of the issue

We do our best to protect the intellectual property rights of publishers and authorsThis is why we have this statement online: “All items are inspected by us upon receiptYou understand and agree that if, in our sole discretion, any item is determined or suspected by us to be counterfeit or
otherwise infringing on any law or the intellectual property rights of any party, we may retain and destroy the item without payment to you and without giving rise to any other obligation to youYou also understand and agree that we will not return or otherwise distribute any items determined or suspected by us to be counterfeit or otherwise infringing on any law or the intellectual property rights of any partyYou will hold harmless and indemnify us for any claim arising from the receipt of infringing or otherwise unlawful goods from you.” When the consumer’s package arrived, the processing team was unable to confirm that the item was a copy of the text authorized by the publisher. While our stated policy was that no items will be returned, we did offer the customer the opportunity to have the book sent back if they paid the return shipping costs. We believe that this is fair, as we paid for the shipping costs to usAs a one-time courtesy, we are returning this book to the consumerWe suggest that they take up any concerns about the legitimacy of the item with the seller that they purchased it from

They discarded an item that was sent to them in error. They had complete knowledge that this was an error and did not make sufficient effort to return item to us. I was not charged on my credit card until 7/7/by NEEBO and just received my credit card statement yesterday 7/27/15 so I had NO KNOWLEDGE that the book had been sent to the wrong place. I have contacted them IMMEDIATELY. The email the sent the notice to was an inactive, unmonitored email.
6 complete weeks, especially in summer while people are traveling on vacation, is NOT an outrageous amount of time for them to hold on to and item or make an attempt to contact the owner. They in essence stole property that did not belong to them and I want them to:
Escalate to CEO of of this outfit to contact NEEBO
2. Agree to replace the book and contact/send to NEEBO
3. Have NEEBO agree in writing that this will be accepted and my credit card credited.
This is not unreasonable considering the lenght of time and their blatant disregard of refusing the package that was sent to them or a least sending it back COD to owner. My restitution is not unreasonable. I am sure they HAVE the book supposedly "discarded". This business about the book being discarded is a SCAM. I am researching others who have had the same thing happen and will take futher action if necessary
Thank you

The customer has chosen to dispute the charges with her credit card companyThis removed the issue from our control, and we will abide by the determination of the credit card company. The issuance of the dispute means that we cannot allow an additional refund even if we wanted to so, because the credit card company's resolution might remove additional funds from our account when the resolution is madeWe are unable to do anything further for the consumer at this time, and we will wait along with the consumer for the resolution on the remaining item (the previous refund is still valid)

The customer provided a Buyback order number that does not match any records in our systemWe have found her account, and we will reply based on the single Buyback that she has with usThe consumer quoted three books onlineOur quotes are based on the books that we receive match the exact books
quotedIn her case, we were unable to confirm that two of the books she sent were copies of the text authorized by the publisher, and we are unable to purchase books that are potentially unauthorized copiesWe made the consumer aware of this via emailOne book was purchased as agreed to, and it cannot be returnedThe payment was issued to her PayPal account on 5/The other two books have been shipped back to the consumer as a one-time courtesyWe consider the issue closed as all items have either been processed as originally agreed to or returned

Until I actually receive the check from them, I won't be closing my complaint, they claimed that check was mailed back in July, I still haven't received itMy information hasn't changed, everything is the sameI received an email from Textbook Rush stating that they were going to check with accounting about my checkI have heard that before, until I receive the check I will be satisfied

Textbooksrush has refunded my money. Thank you

I do not believe this business is trying the best they can to provide sufficient answersI understand that books will not be returned if the book is damaged in anywayHowever, my complaint has nothing to do with thatThe business says they are unable to verify the legitimacy of the book but it is a Diagnostic and Statistics manual that I bought...in no way does it violate copyright laws If they believe that it does but will not do their own research or take the time to answer my questions sufficiently, I believe the book should be returned as a courtesyI have seen other complaints that align with mine and the customer received a their book back as a one-time courtesyAgain, I think that this business is unfairly taking the book that I sent them especially because, like I said before, it was not damaged AT ALL when I sent it in and there is no reason to believe it violates copyright
Regards, *** ***

The customer sent us several books via our online Buyback processWhen the books arrived they were inspected, and one book was rejected (the other six have been purchased and paid for)The book in question was not purchased as we were unable to confirm that this DSM book was a copy of the text
authorized by the publisher As previously told to the consumer, we do not provide the reasons for our decisions as do not consider ourselves experts in this areaWe do, however, reserve the right to decline to purchase any itemOur stated policy and Terms and Conditions state that we will not return any books for any reasonThese are the Terms that the customer agreed to when they submitted the BuybackHowever, as a courtesy, we offered the customer the chance to have the book returned We asked that they paid the shipping fee back to them We feel that this is fair, since we paid for the shipping of the book to us. The customer has an email from us with the instructions for the return payment. The book will be held for two weeks and then disposed of if we do not hear from the customer

We manually intervened in the systemic payment process for the consumer, but we did not manually "close" the payment systemThis has caused the delay on the customer's paymentThe payment will be issued today, with the aforementioned 7-business day delivery via USPSDue to our error, we have also issued a Store Credit of $to the customer's account

I was notifed the package had been receivedThere was no notification of any damages or missing itemsTransfering responsibility and blame to USPS is not an acceptable responseThe responsibility and accountability rests upon textbookrush

The customer completed an online Buyback Quote for two books that are exam guides that have sections to be completed by the userWe have specific guidelines about these kinds of books, as a book that has many of the answers/problems completed is no longer of use for a future consumerWhen the
consumer sent us these books, the processing team rejected them as having too many answers already filled-inThe customer is correct that our online policies do not state that we will request the consumer to pay for the shipping cost for returning booksOur stated policy is that rejected books will not be returned for any reasonWe offered the chance to have the books returned as a courtesy above and beyond our stated policy. We believe that it is a fair response since we paid the shipping costs to have the books delivered to us, and without the books being available for sale, that is now a financial loss for us. The customer has a limited time to have the books returned, as we can not store them indefinitelyWe ask that they contact us immediately if they wish the books to be returned

The consumer visited our website and purchased one book from
us directly, but the other book was purchased from one of our Marketplace
sellersThe Marketplace seller did ship the item on time, but it appears that
they shipped it from an International location, and not the
US-based location
they advertisedThis is why the tracking does not start until the item reached
the US Because the shipping of this
item took longer than it should have, we have refunded the consumer all of their
shipping costs for this item ($5.49)
The consumer is entitled to a refund for their book once
they return it to the Marketplace SellerWe will copy them on an email to that
seller asking for return instructions
The consumer states: “TEXTBOOKRUSH HAS STOLEN $FROM ME.”
Unfortunately, we are unable to make that math work on our sideThe consumer
has not stated they had any issue with the book ordered directly from usThe
book they purchased from the Marketplace seller was $25.36, and they paid $
for expedited shipping on that itemWe show that to be a total cost for this
item of $We ask that the consumer recheck their math on this issue
To summarize, we have refunded the shipping cost of $5.49,
and a refund for the product can be issued when the consumer returns the book to
the Marketplace Seller