TextbookRush.com

While we understand the consumer's frustration in this matter, we believe it is misplacedWe DID notify them the same day the wrong item was receivedThe consumer on the order did not check their email (the email account they gave us for communication on their order)We cannot be held responsible for the actions of an unrelated company in this matter

The consumer has a Buyback created in our system using the number providedHowever, that Buyback has not been processed or received by our teamThe tracking number on our pre-paid label for that Buyback shows that the package has never entered the FedEx tracking system. The consumer has no
other Buybacks under the same account as the Buyback number provided (Buyback #***).We ask that the consumer double-check their recordsPerhaps they have sent the item to a different company

The consumer purchased a book from us on January 13, We have no record of communication from the consumer until this a few days agoWe have no record of a return being requested or an item being sent to us that was returned to her months laterIf the consumer can provide tracking showing
that the item was returned to us back in January/early February, we will issue the refund. Otherwise, the book that was ordered at the start of the semester is well past the day return policy timelineShe may want to look into a Buyback to sell her book to recoup some of the costs

At no point, has nor would
the seller provide any documentation to support the "shipping" of the productThe website "textbookrush.com" is defending a seller who accepted payment on 8/31/16, "expedited" shipping paid for as well on 8/31/16; and at no point can the seller answer the primary question asked, but give different responses to avoid what was originally asked of them to provide8-business days from the seller's shipping time, is not expedited, nor able to provide a tracking number which expedited media mail packages are included with in the postage price.To have a seller offer a second "shipment" of the same book, and then explain that it would take 3-weeks, they have to go get one from the publisherWhy is is available for purchase each day from the website for customersStories change and further action will be taken to ensure future customers looking for books through internationalsellerare aware of the falsifying of information.I purchased the book, paid, and had the money taken from account by the sellerNo book shipment can be supported with documentation during inquiries, but the phrase we shipped it 24-hours after the order was placedThat is not confirming the book shippedThat is a generic reposne to "did my book ship.' The order said "shipped," and I requested the tracking number for the shipment multiple timesDid the package really ship, to the current situation, no it did not because there is no proof of shipmentI want proof the product shipped, or else the seller was in the act of extortion and in that case will be sued for extortion

We think that there is some delay/miscommunication between the consumer's correspondence with us, and the Revdex.com noticeWe we have already agreed with the customer to offer a refund minus $if they can send in a replacement book within weeks. The $charge is our standard late rental return feeThis is because we do not have the rental item back in time to re-rent for the Spring Semester, and lose that associated revenue. Her rental account is noted as suchWe believe we are on the same page as the consumer, and that this issue is closed

I don't want store credit. I have no intention whever to buy anything from Abebooks/Textbooksrush I want a check and seeing as a claim for $has now been reduced to %of the quote of $($62.49) is being offered by the company for a customer who has clearly done business with company for awhile, I would think the least the company would offer is sending a check in lieu of forcing me to spend it with them!Maybe the process or the companies haven't changed but CLEARLY, the people and the customer has!!! Upon conclusion of this matter, please also consider part of my desired resolution to permanently close my account with Abebooks, Textbookrush, whatever/whoever running the show. I want no parts of doing business with "them" ever again

The customer’s order was flagged by our Fraud Detection
system, and was canceled accordingly.
Due to this, the customer’s account was likewise closedThis is out of
an abundance of cautionNo system, ours included, is 100% accurate at preventing
all fraudulent
transactions and allowing all legitimate transactions to be
processed. We make our best decisions with
the information providedWe are making no public statement regarding the
consumer’s account, and are only explaining why the order was canceled and the
answers given to the consumer were not as explanatory as they would have liked
The consumer was never chargedAs they have been told via
email, only a pre-authorization was issued against their cardThis is not
money we collected, but funds placed on hold by the consumer’s bankWe would
refer the consumer to their bank for details on how long they keep the funds on
hold, as we do not have a part in that process.
Nothing can be refunded, as no funds were collected

The consumer created an online Buyback to
sell us a specific
edition of a book:
General, Organic, and Biochemistry
Denniston, KJ
Edition: 7th
McGraw-Hill Companies, The
Book: /
When the Buyback arrived, our team opened the package and found a different
version of the textbook:
General, Organic and Biochemistry
Denniston, Katherine J
Edition: 7th
McGraw-Hill Higher Education
Book: / 007735480X
They quoted us the US Student Edition of the book, and sent us the
International Edition of the bookDue to this, the book was returned to the consumer
As the customer stated, they contacted us, and we informed them that they made
the error with the ISBN. Due to this
issue, the book was returned to the customer as a courtesyWe did ask the
consumer to pay the return shipping costs, as we paid the shipping costs to us
for the incorrectly returned bookWe returned the same item we receivedThe
consumer used our free USPS shipping label, and not the free FedEx label we
recommendWhen using the USPS it is possible for items to become mix
between packages being shippedDue to our volume of inbound shipments, it is
almost a daily occurrenceThis is why we post this message online:
http://www.textbookrush.com/help/faq/buyback-faq.aspx:
“We strongly suggest you purchase insurance when shipping
your buyback to us via Media Mail, however optional insurance for Media Mail
packages is not an expense TextbookRush covers
TextbookRush is not
responsible for packages lost or damaged in transit.”
We would recommend
that the consumer contacts the USPS if they have insurance on their shipment,
as we have returned the item we received

A refund was issued but not on the same business dayIt was hours after they were contacted from the Revdex.comOnly them were they willing to assist in resolutionRefund was from textbook rushThe seller ergode books never attempted to refund mePoor customer service will never use that site againStudents do not deserve to be scammed college is stressful enough

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThey switched up the meaning of my response in the emailYes I stated the email address was wrong on they're be half but they never fixed it with multiple email I have sent stating the correct addressBut I will still accept that they will issue the check

The consumer will be charged extension fees, and then purchase fees if the items are not returned very shortlyOur previous offer to the consumer still stands (we just want our books replaced, not their money).Previous offer:While
we regret that the consumer's books may have been lost in transit with
the USPS, we are not responsible for their lossWe will need to replace
the books at full price (not the "off-season" and bulk prices we
normally get), and because of this, the consumer will be charged the
amounts provided to her online for the non-returned booksThose books
are due 9/1/2015, and will be charged shortly thereafterWe would
prefer the books to be replaced by the consumer than to keep her money
If she can replace them with the same ISBNs in good condition, we can
refund her purchases charged minus a $late fee per itemWe can
extend this offer until September 11th, The books would need to be
received by us on that day

price to return books not provided in the policyI have been exchanging books for years and never had a problem with filled in answers, only in a few cases adjustments

The customer did order a book from a different company as
stated aboveThat company send us an electronic order to ship a specific book,
which we didWhen the customer contacted us for a return, we accepted the
return and provided the address, but asked him to pay for return shipping,
since
our systems showed we shipped the correct bookHe did not let us know
what the error was with the item we sent himWe asked him what book he
received in error, and we were told: "I would assume its different from
the book I ordered, as it's a different book." We asked again, and were
told: "I'm unable to tell you the ISBN of the book you sent me, as it's
already in the mail, being shipped back to you." We have not yet received
the item being returnedIf the item returned is not a match for the item that
was in the order sent by the other company, we will assume that this was indeed
our mistake and will issue a full refund, including shippingIf it matches the
item we were told to send, we will issue a refund of the product price onlyWe
would recommend the consumer contacts the website that he used to place the
order if he feels that is in errorWe strongly disagree with the consumer's
portrayal of our treatment of soldiers/veteransIn this case, we were unable to
provide return shipping to the customer because of their lack of communication
with us as shown above

Hi,I do not wish to pursue this case at the momentI would like to have it marked as resolved.Thank you,

The book is being returned to the customer We can provide the tracking number if the customer emails us directly

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is acceptable I am leery of any organization that continuously receives and has to deal with these types of complaints I will certainly check the number of Revdex.com filed complaints within the last year before I use another online textbook rental company

The consumer’s accounts with us have been closed due to the previously mentioned violations, but we have not blocked his emails from reaching us. We would refer him to his email provider for assistance if he is having email issuesWe do not provide phone support, and again ask the consumer to email us, listing the buyback numbers and ISBNs that he feels are not yet resolvedWe will reply to his email after we have reviewed the information. The consumer has continuously failed to follow our instructions, guidelines, and Terms and Conditions of Participation, which is the reason for the account closure

I am rejecting this response because: 1) The company sent me pictures of the alleged damage to the book They are too blurry to see if there is damage or not and there is nothing to show that those are indeed pictures of my book They do not include the packaging or any other identifying information in the photos 2) This company does will not provide you with a telephone number The only means of communication is through "chat" and email 3) I sent two books in the exact same condition I had a lengthy discussion with a CSR via "chat" BEFORE I sent the books because I was dubious of this offer I was assured this should not be a problem, but it has turned out exactly liked I suspected 4) My book had no damage whatsoever.--none, zero, nada, zip I sent two books in the same condition The cheaper one was accepted and the more expensive one was rejected I have signed affidavits and authenticated photos to prove that the books I sent are indeed the books in the photo and they were without any damage 5) I have seen so may similar complaints/reviews etcon the Revdex.com website and other sites that I believe this is a pattern and a scam When I checked today, they have negative reviews out of on the Revdex.com website I think that speaks for itself6) Informing them that I plan to seek legal action is not a threat or an intimidation attempt I was simply informing them that this is the legal recourse I will be taking to make sure that this does not happen to other unsuspecting consumers It is a matter of principle, integrity, and honesty I gave them one last chance to admit their wrongdoing without further incident They refused to cooperate Under the advise of legal counsel, I will not be providing any of my documents at this time
Regards,
*** ***

Attached is the pdf forwarded to TextBookRush immediately after receipt of wrong book to facilitate the order correctionThey denied to correct the order.Thank you,*** ***

The customer did not provide a valid Buyback Order Number.The customer did not provide a valid email address.The customer's name does match any accounts in our system.The customer's address is likewise not in our system.We are unable to confirm this is a valid transaction with us, and therefore
cannot reply with any specificsIf the customer can provide actual account information we will be happy to review the issue further