TextbookRush.com

While we still believe that the consumer's package was "reconditioned" (that is the USPS phrase), we have approved the payment as a goodwill gestureWhile the consumer may not have had this kind of experience with an item shipped via the USPS before, it is one that we deal with daily.The payment will be issued via PayPal as the consumer initially requested

This is the first time that any member of the TextbookRush team has stated that the "A La Carte" book was missing pages The excuse that has been given multiple times is that the book was unbound, though as I have pointed out before, it stated in the buy back quote that the book was "a la carte." I can state for a fact that there is not one single page missing (or there was not at the time of mailing) as the book was immediately opened at purchase from [redacted] Community College Campus Book Store BRAND NEW and placed in the binder that I sent to TextbookRush This is more of a scam by the organization and I have already been through enough They have the book, they knew it was "a la carte" and they can pay for it as sent to them in good faith There was no damage, no missing pages, and if there are it has since happened after the fact and I do not want them to send me a damaged copy with missing pages since that is not what I sent to them Again, the response that they are sending to the Revdex.com is not consistent with the comTmunication that is in the emails that they have communicated to meSecondly, the books that are supposedly "missing" were included in the box Do not act as if you are doing me any favors because your warehouse lost the books Not one single email or phone correspondence was consistent in the weight of the package or the books, which makes a case for fraud FedEx did not lose the books because the package was received without any damage Your warehouse was asked to return each and every book to me in the original package, which they could not do because the package was destroyed according to your customer service emails While I do appreciate issuing payment, I have not yet received payment in my PayPal from TextbookRush for these books and I want it stated that your warehouse lost them as you all have been so inconsistent with information that it would be evident there has been a lack of good judgement used and sufficient customer service notes being placed in addition to the possible carelessness in your warehouse.I do not accept anything less then the full amount owed to me in the amount of $

The book is being returned as a one-time courtesy The tracking is:https://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_co...⇄

it simply doesn't make sense how the MOST expensive items go "missing" in transit in a tightly and thoroughly secured box, I am not satisfied at all nor do I believe a single word that I am being told from this company

their tracking is incorrect they got his book on 12-

HelloI have been waiting for the company to refund my money before I respondedI did not realize you would be closing it before they returned my money as promisedCan you please reopen this so I do not have to open a new complaint?I appreciate your help on this matter.This message concerns complaint ID [redacted] against TextbookRush.comThank you,

I am rejecting this response because:So the books were supposedly swapped out at a mail facility when being repackaged, but there is no label, slip, or anything stating that they were repackaged, because the package that the books came in were discarded right away? So instead of contacting the Post Office to see what happened to my package because my shipment didn't match what was supposed to be sent, it was just assumed I sent something else? I didn't ship these out in a flimsy packageThey were shipped in a very thick box, and sealed with packaging tapeThe reason there was a delay was (if I remember correctly) because there was an ice/snow storm at the time, because another package I had coming to me was also postponed due to weatherI don't think this had anything to do with damage Regards, [redacted]

We offered to meet the consumer half-way by issuing 50% of the value of the items via Store Credit to her account We did this even though we did not receive any items in the shipment from her, and claim for her lost shipment was denied by the carrier (FedEx) The consumer replied by rejecting that offer and asking us to close her account We have done closed her accounts, which remove her access to the store creditHowever, if the customer wishes to reconsider we will gladly open her account again and she can use that store credit towards her next purchase We believe that this was a fair and equitable offer since we did not receive any items from the consumer

We continue to be in contact with the consumer regarding this transaction Here is the most recent reply to the consumerWe believe that this clarified the customer's transactions with us, and explains that they have saved significantly more money doing it the way that they did.The Product ID is the item that was searched for during the order processThe item selected, and the item we shipped, was the International Edition of that textThe items on this order were less than $per bookBrand new US Student Editions of those texts are more than $per bookAt the time of the order, the consumer (you, your daughter, whoever placed the actual order online) selected the lower price option, and we shipped the item selectedThe person who placed this order did not select, did not receive, and was not charged for the US Student Edition of the textbooks.Again, you are correct that the Buyback prices are much different for the two different editions, but this order did not select or pay for the more expensive editions Your savings for the International editions at the time of the purchase was more than $per book, more than offsetting any Buyback price difference.You have saved more money doing the transaction the way you haveWe hope that this clarifies the situation

I can show proof that I hit reply every time I sent an email and every email said the same thing at bottom about being a notification only email but on June 18th [redacted] responded on that very email once it was to late for me to get my book back He also responded back to me from that very same email on June 19th They say they did not charge me an extension charge but I can forward an email and a copy of my bank statement where they charged my daughters account $ They were able to get my emails from the email address they claim does not receive emails just in time for it to be to late for me to get my very expensive book back They are a book rental company who would have copies of this book on hand and all I am asking is for a book returned to me in like condition I can produce a dated receipt showing I bought this book new within the last months

There was no statement when selling my books to this company starting I had to show proof of ownership there terms and conditions never state anywhere that they can determine my books are a fraud they have done this to many people as I read in there reviews all I was doing was selling some books that I had to make ends meet I also told them that how can they determine that these are not my books if they were sent to my address then how would I of stole them I'm just trying to get my money for the books I sold them or how can they even keep my books and say they are going to distort them when it's not there property

As a consumer, I packaged the books appropriately and sent them back through the required method using Fedex on timeI can't control how Fed Ex handled the items, or whoever it was that handled them to make the book have water damageThe company who is responsible for this should be held liable, not myself who did not damage this bookI have involved and disputed the charge with my credit card company so if anything is not going to be resolved with this route I will leave it up to themI completely understand the policy you are highlighting, and if I had caused damage to this book I would have no issue paying for itHowever I have an issue paying for it when I did everything I was supposed to do and something obviously happened that was completely out of my control, therefore I am not responsible for it

The consumer placed an order with us that had an incomplete addressThe street address line on their order was simply the number "8"No additional numbers, and no street name This caused the order to be rejected by our shipping system, and we manually reached out to the customer by email to seek the correct addressThe consumer had a delay in responding, and all of this added up to the item taking longer to ship and be delivered than the consumer expectedDespite this being an apparent order-entry error by the consumer, we have refunded half of the consumer's shipping charge as a good faith gestureThey should see that as a pending transaction on their account

The consumer rented text book from us that was listed in "Brand New" condition I have retrieved the book from our quarantined area in the warehouse, and have taken pictures of the condition of the book to submit with this Revdex.com complaintThe book we received back from the consumer was worn, torn, and had so much water damage that the rippled pages make audible cracking noises when openedAs previous Revdex.com complaints will show, we strive to meet consumers halfway with issues, especially when an item has been previously usedHowever, in this case we have a book that was "Brand New", and has been returned to us in unusable condition We are forced to replace this book now, and will have to procure it during the publisher's peak season at full priceBecause of this, we cannot refund the consumer even a portion of the charge, as we would be operating at lossIf the customer can provide us a replacement copy of the same ISBN by June 15th, we will issue a refund - otherwise we will need to purchase the book ourselves.The damage book will be returned to the consumer at no charge

The consumer quoted us itemsWe received One of the two items we received was a version of a textbook called "A la carte"Books a la Carte are unbound, three-hole-punch versions of the textbookOur processing team stated that they found "pages" of the book were missing They did not state how many or which pages I believe that this was a source of the confusion.There were also books that were not inside the package when we received itBased on the communication with the consumer, we have filed a claim with FedEx for those books.As a goodwill gesture, we have today issued payment for the two missing books as we may be reimbursed by FedEx for that claimRather than making the consumer wait, we have checked the items in today and they should have already received an email regarding thisWe cannot purchase the book with the missing pagesHowever, we will return it as a courtesy to the consumer at our expense This resolution pays the consumer approximately half of the amount they are asking for, and also returns to them the book that we have not purchased We believe that this is a more than equitable resolution to their complaint, and we hope that this makes up for any confusion they had with our team

I have proof that the initial shipping code was for a different weightThey stated they weren't giving me a refund of my shipping cost or returning my book to me which is valued at over $I sent in books they only sent backI still have noreceived my book or my refundI will also be sending one of the live transcripts

We think there may be a delay in the Revdex.com sending us the complaint, as this consumer chatted with us today prior to us receiving this complaint, and upon review, we issued a refund of $in relation to the damaged book on this orderWe believe the case/issue is closed satisfactorily for both sidesIf the consumer has a differing opinion, we ask that they contact us directly or through the Revdex.com to explain how we can further assist

I was told by Textbookrush.com that they will not refund my access codeI am aware that I purchased an access code, that is not the issueThe issue is that the access code they sold me does not gain me access to the bookThe publisher (McGraw Hill) hasn't carried this book (Connect Core Concepts in Health 13th edition) in years, and this access code is uselessI paid for access to this book, and the access code they sent me does not give me access to this bookIn addition, the people at Textbookrush.com informed me that they would not refund my money, because I opened the access codeTwo different individuals working for Textbookrush.com informed me that they, in fact, will not refund my money, and that one of them told me "you got what you paid for"I did not get what I paid for, because I paid for access to the bookI would appreciate it if someone from Textbookrush.com would email me and guarantee a refund

The customer makes a couple of pointsFirst, we’d like to clarify that the consumer was provided the option to have their book returned to themThere may have been some timing issues between their Revdex.com complaint and our email exchangesThe second, and more important, issue is what we rejected this bookSimply put, we were not able to confirm that this item was a copy of the text authorized by the publisherWe are very careful and strict about the books we buy and sell, and take all Intellectual Property Rights issue seriously In this case, we did not feel comfortable purchasing this textWe do cover this on our Buyback Terms and Conditions http://www.textbookrush.com/help/policies/buyback-terms.aspx All items are inspected by us upon receiptYou understand and agree that if, in our sole discretion, any item is determined or suspected by us to be counterfeit or otherwise infringing on any law or the intellectual property rights of any party, we may retain and destroy the item without payment to you and without giving rise to any other obligation to youYou also understand and agree that we will not return or otherwise distribute any items determined or suspected by us to be counterfeit or otherwise infringing on any law or the intellectual property rights of any partyYou will hold harmless and indemnify us for any claim arising from the receipt of infringing or otherwise unlawful goods from youWe will await the consumer’s answer about returning her book

Unfortunately, TextbookRush has failed to include the REST of the email communication that happened before the "flurry" todayFor the record, since they are attempting to obfuscate the issue, I will.After the emails that they attached in their response, the following occurred: