TextbookRush.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you,

The consumer placed an order for books to be sent from one of our Marketplace sellers, and not from us directlyThe consumer's complaint is in regards to the delivery time of the items orderedThe consumer placed their order on March and it was delivered business days later, on March 27th The key to this complaint is a misunderstanding, which we should have made clear to the consumer earlier in the communicationOur stated policy for the shipment of Marketplace orders is:Items purchased from the TextbookRush marketplace are priced per book and vary based on the method you select Standard Shipping $per book4-business days delivery estimateExpedited Shipping $per book3-business days delivery estimate That policy can be found here: http://www.textbookrush.com/help/policies/shipping-policy.aspxIn this consumer's complaint they reference "days", and not "business days", which would remove weekends and HolidaysThe package was delivered on the last day of the estimated timeframe, and as such was not late The consumer expected the items within calendar days, and this is where the confusion arises.However, as a courtesy, we have issued the consumer a refund for the shipping costs today directly from our account (not the Marketplace seller, who was not at fault)The consumer can still return the items to the Marketplace seller for a refund of the product chargesThey have been provided the return information directly from the Marketplace seller previouslySince the items were not late, they will need to pay the return shipping costsOur refund of the initial shipping charge should mitigate their cost

I just wanted to inform you that complaint [redacted] was resolved to my satisfaction by the company The complaint is closed so I am not sure how to update it on my own Thank you,

I am rejecting this response because: The customer service rep is giving him/herself WAY too much credit for providing quality customer service If anything, I'll research their corporate headquarters and forward all responses to them I'll do my business elsewhere Yes, I sold many books to them - the result of those books have contributed to several college degrees earned to show for it! As I currently pursue my doctoral, teach and continue my with my research projects, I will continue to buy the books that I buy from where I buy them and sell my books elsewhere! I do not need or want this rep following up with this matter any further I do consider this matter closed as far as this rep is concerned

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meAlso I would like to thank the person who reviewed my complaint once again and noticed the mistakeSo if you would please forward my gratitude to that person, that would be wonderfulThank you Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

The consumer does not seem to understand the issue nor our responseNeither we nor the USPS is saying that the tracking number is invalidThe USPS has only one message when either an invalid or unused tracking number is entered: "Not Found"The tracking numbers that our system generated are valid USPS tracking number we specific to our account with the USPSThe issue is not with the tracking number on the pre-paid label, it is that the package with that the pre-paid label was attached toThe package was not scanned as received by the USPS, so we have nothing showing it was actually handed-off to the USPSThere is no record of it an "acceptance scan", or any intermediate scans as it was being shipped to usRegardless of the lack of tracking, the issue is that the books were not returned to us at the end of the rental period, and the consumer has been charged for the purchase of those books.We feel compelled to again point out the online warning shown when the consumer selected the USPS label, which covers this issue specificallyBecause of our specific text explicitly stating the consumer is responsible for lost of damage packages, we ask that the Revdex.com close this dispute What is the advantage of using FedEx over USPS Ground? FedEx guarantees delivery in 1- business daysEach order shipped via FedEx is automatically insured up to $per packageUSPS Ground usually takes 4-business days to arriveWe strongly suggest you purchase insurance when shipping your buyback to us via USPS Ground, however optional insurance for USPS Ground packages is not an expense TextbookRush coversTextbookRush is not responsible for packages lost or damaged in transit

the book company is not being honest why would I give them an address in ocala when I haven't lived there in over a year and the college I attended is here in orlando I appreciated the fact they sent the books back for free But what has me confused is that the books never arrived at that old address I checkedSo my question to them is were are my books if the books were returned tome we would not have this open claim? I will be mailing you some information about this case to give you a better understanding of this matterThe only way I will close this claim is to have my books returned or the orIginla quote for both books other than those two ending options I request to keep this claim open until the Revdex.com review my documents

The customer complaint states that “I am a college student and rented a book”, but the content of the complaint matches our chat transcripts with the student’s mother, not the student Some pertinent details were left out of the complaint by the consumer/consumer’s mother: We explained to the consumer that the copyright page is the most important page of the book The copyright page verifies the edition of the text – both numerically and version (US Student Edition, Instructor’s Edition, International edition, etc)Without that page, we cannot confirm which edition has been sent to us, or whether it is an authorized copy from the publisherWithout that page, we cannot use the book The rental process, including damage charges, is fully explained on our website’s Rental Terms and Conditions, which the consumer (or her mother) agreed to when the order was placedBecause the customer stated they did not tear the page from the book, we offered the consumer the opportunity to replace the book with another copy of the same editionThis is above and beyond our stated policy, and will save the consumer a significant amountThis has already been communicated to the consumer, and she has accepted that offerThe charge will be refunded minus a $late fee when the replacement (of the same ISBN) is received

my book from july was returnedI sent them an ECG book on 12/22/and they rejected itI offered to send in the flash cards that I had accidently forgot to send and they refused stating that they were going to "recycle" my bookNoIts brand newI have another buyer, I want my book returned

The customer used USPS to return their rented textbookOnline, we provide a FedEx label as default, and recommend that anyone who uses a USPS label purchased their own insurance to cover loss or damage The last update to the USPS tracking is: December 11, , 8:am Departed USPS Facility MEMPHIS,TN There has been no update to the tracking in nearly a monthThe book was not received by usAs a courtesy, we have refunded the purchase charge earlier todayWe regret that the consumer did not return the book according to our instructions

I am rejecting this response because: I shipped back other textbooks rented from textbookrush.com in the same manner that the book in question for this dispute was sent backThe envelope used in both shipments was the bubble-wrapped mailer envelopesThe other books arrived just fineThe book was not shifting around as the mailer chosen fit the book so no sliding would occurFurthermore, established textbook rental companies, such as campusbookrentals.com, send customers bubble-wrapped mailer envelopes, just like the one I sent the book back in, as the preferred way to send books backSurely if an entire company sends out those mailers to customers they are a fine way to send books back through the USPS systemAs stated by textbookrush.com, the book was sent to me in "very good" conditionAs I stated, I sent the book back in the same condition after only using the book twiceA sturdy textbook in "very good" condition does not just come apart in a bubble-wrapped mailer after only two usesI had also previously stated that the binding was not fragile at allA book in "very good" condition, as stated by textbookrush.com, should not be expected to have fragile bindingIn relation to the binding that "so easily" fell off, the initial damage report sent to me stated "TORN OUT PAGES." In light of recent events, it has been stated that pages were indeed not torn out but instead the binding fell offThis illustrates that textbookrush.com filed a initial damage report, illustrating that this may be a poor attempt to blame the damages that occurred, definitely not in my possession, unjustly on meFor further evidence, textbookrush.com states on the "Help" section of their website, in the subsection of packaging guidelines, that: "If you are returning a book and the box you received is still in good condition, you are free to use the same box, but please remove the previous address labelIf your book arrived in an envelope or bubble mailer, we do not recommend re-using it, since these do not hold up well with multiple uses and your book could be lost or damaged in transit." Through this statement, textbookrush.com has implied that they, too, use bubble mailers to send out their textbooksThe bubble mailer I used was purchased new at the post office before shipmentIn conclusion, I believe that the damage occurred in the possession of textbookrush.com and the initial damage report is an attempt to collect money from me unjustlyThe option to send textbookrush.com another book is absurd as the damage to the book did not occur in my possession and the packaging of the book while in my possession was not done haphazardlyIt was packaged in a way that textbookrush.com has implied that they, too, send books out in the same mannerTherefore, I should not be responsible for replacing their bookIt is still my intention to see that these charges are reversed and, once reversed, that textbookrush.com has no further access to my account

I did provide the correct address to textbookrush.com which is apparent in the shipping label they sent to me to send them the book in the first placeI have the email with the shipping label attached to it, which reflects my correct address, if it is neededWhether it was through system error or some other mistake, they sent the check to an address I used over five years ago to order textbooksI notified them that they sent it to the wrong address in a timely fashion, was ignored, and was never told that there was a day time limitThis is fraudNo one sends in something for payment knowing that the company can keep it and not hold up their end of the dealI did not gift them the bookStop paying and reissuing a check is not a big deal- I do it all the time in my line of businessSounds like a fraudulent way for a company to make a profit and stomp on the consumerI did not accept store credit as I am finished with college and no longer require what this company providesI will only accept the terms of the original agreement, as I held up my end of the deal by providing a more than acceptable condition book within the timeframe they requested, and promptly notified them of the issue when it was realized

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter speaking with a new representative, one Mr.***, my issue has been resolved

We did make an "exclusive offer" to the customer via email, but that offer was valid for a limited time (as stated in the email) The customer did not accept that offer before it expiredHowever, as a courtesy, we have refunded the customer the difference between the damaged rental charge and the "exclusive offer" for that specific book To clarify, the rental purchase "exclusive offer" was for $as shown in our email records, so we have issued a refund in the amount of $If the customer can show us that we made the offer at the $price she mentions, we will refund the additional $ The item had already been shipped back to the customer, so the shipping costs we incurred were not refunded.We believe that this is a fair and reasonable resolution

We are at a stalemate Perhaps the Revdex.com can intervene on this one and look at the screenshots I previously posted and requested they evaluate

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I am pleasantly surprised that this was resolved so quickly and easily, and I am very grateful to the Revdex.com for helping me with this issue Also, thank you to TextbookRush for addressing my complaint It would have been better if they had addressed it before I had to contact the Revdex.com, but I appreciate the resolution nonetheless and when the refund posts to my account I will adjust my ratings and reviews of this company accordingly

The customer has been replied to prior to this Revdex.com complaint being received.We have rejected several books because they were manuals/workbooks that had too many answers fillor had text that was obscured by highlighting Those books are being returned as a courtesy at our expense.The other books will be purchased and the customer paid at the price quoted.We're sorry that the customer has been displeased with the turn-around time for her Buyback processing, but we did want to make a thorough review of the textbooks to see if we could utilize them, but, in the end, we determined that some of them were just not in good enough condition for us to resell to new customers

The customer agreed to our Terms and Conditions when he submitted this Buyback onlineThose Terms and Conditions and our FAQs clearly state that we will not return books that are shipped to usThis policy exists not to be harsh to customers, but to deter customers from sending us books of low quality that we cannot re-sell to other customersDespite our policy, we offered the customer the chance to have the books returned to him if he pays the shipping and handling fee for the return shipping We believe that this is a fair resolution, as we paid for the books to be sent to us, and at the end of the transaction we’d be out the shipping costs and have no books to show for itThe customer has refused this offer and insists that we send the books back at our expenseWe regret that the customer did not take our offer, and we will revert to our documented policy as stated above

they have not shown any proof that the book I sent to them was indeed an instructors version

The customer provided the incorrect Buyback transaction number in her Revdex.com complaintHer Buyback is actually Buyback # [redacted] We received her Buyback and issued payment on 7/29/via USPS regular mail She contacted us by phone in August, and was informed that our checks are valid for days, and to contact us back when that time has expiredWe ask that the consumer email us immediately at [email protected] regarding having the payment re-issuedWe would like the consumer to reference the correct Buyback # ( [redacted] ) and provide/confirm her mailing address that the check can be re-issued to / [redacted] Style Definitions */ / [redacted] Style Definitions */